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Dunggio, Titin
Universitas Bina Mandiri Gorontalo
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Analisis Kualitas Layanan Kesehatan terhadap Tingkat Kepuasan Pasien di RSUD dr. Hi. Zainal Umar Sidiki Kabupaten Gorontalo Utara Pendekatan Kualitatif Deskriptif Erich Talarima; Arifin Tahir; Titin Dunggio
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50848

Abstract

Kualitas layanan kesehatan merupakan salah satu faktor utama yang memengaruhi tingkat kepuasan pasien dalam menerima pelayanan di rumah sakit. Penelitian ini bertujuan untuk menganalisis kualitas layanan kesehatan terhadap tingkat kepuasan pasien di RSUD dr. Hi. Zainal Umar Sidiki Kabupaten Gorontalo Utara. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, serta telaah dokumentasi. Responden penelitian meliputi pasien rawat jalan dan rawat inap yang pernah memperoleh layanan kesehatan di rumah sakit ini. Hasil penelitian menunjukkan bahwa dimensi kualitas layanan, khususnya assurance (jaminan) dan empathy (empati), menjadi faktor dominan yang memberikan kepuasan pasien, seperti keramahan tenaga medis, sikap profesional, serta komunikasi interpersonal yang baik. Namun, masih terdapat kelemahan pada dimensi responsiveness (daya tanggap) dan tangibles (bukti fisik), terutama terkait lamanya waktu tunggu, keterbatasan jumlah tenaga kesehatan pada jam sibuk, serta kurang memadainya fasilitas ruang tunggu. Secara keseluruhan, pasien menilai bahwa layanan kesehatan sudah baik, namun masih membutuhkan peningkatan di aspek manajemen pelayanan dan fasilitas pendukung. Penelitian ini menegaskan bahwa peningkatan kualitas layanan kesehatan harus diimbangi dengan perbaikan manajemen pelayanan serta sarana prasarana rumah sakit guna menciptakan pengalaman pelayanan yang lebih optimal bagi pasien.
ANALYSIS OF TOURIST VILLAGE MANAGEMENT STRATEGY IN INCREASING TOURIST ATTRACTIVENESS IN LINAWAN VILLAGE, SOUTH BOLAANG MONGONDOW REGENCY Dulupi, Sri Nabila; Dunggio, Titin; Djou, Sitti Husna Noviana
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 3 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v12i3.2321

Abstract

This study aims to (1) determine the management strategy for tourist villages and (2) determine the factors influencing tourist attraction. Linawan Village has marine tourism potential in the form of beautiful beaches and mangrove areas, but management is not yet optimal. The research method used a descriptive qualitative approach, with data collection techniques through observation, in-depth interviews, and documentation of informants such as Pokdarwis, village government, MSMEs, the Tourism Office, community leaders, tourists, and youth organizations. The results of the study indicate that (1) management strategies include tourism promotion, partnerships with the private sector, human resource development, mapping tourism potential, and revitalizing the tourism village acceleration team. (2) Factors influencing tourist attraction include accessibility, infrastructure, promotion and information, and price. The main obstacles are limited supporting facilities, suboptimal coordination between stakeholders, and weak digital promotion. The study recommends an integrated and community-based management strategy, utilizing digital media, strengthening partnerships, increasing human resource capacity, and developing new tourist attractions. These results are expected to serve as a reference for the management of Linawan Tourism Village and a reference for the development of sustainable tourism villages in other areas.
Implementation of Policy Procedures for Filling High Leader Positions through Open Selection in the South Bolaang Mongondow Government Environment: Implementation of Policy Procedures for Filling High Leader Positions through Open Selection in the South Bolaang Mongondow Government Environment LAMALANI, AWALUDIN; Dunggio, Titin; Mashudi, Imam
Governance: Jurnal Ilmu Administrasi Publik Vol. 5 No. 2 (2023): Governance: Jurnal Ilmu Administrasi Publik (JIAP)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to find out how the implementation of policies and what factors determine the implementation of policies on procedures for filling high-ranking pratama positions in South Bolaang Mongondow Regency. The method used is a qualitative method with a descriptive approach. Informants in this study were the Regent, Regional Secretary, Secretary of BKPSDM, Head of Division and Sub-Section of BKPSDM. Data analysis through data reduction, data display and conclusion drawing/verification. The results of the study showed that at the preparation stage, there were no Independent Assessors. At the implementation stage, there is a lack of ASN human resources participating in the auction of positions. At the stage of monitoring and evaluation not running effectively, there are several High Leadership Officials who have held positions for 5 (five) years, and have not been reassessed related to the suitability of competencies and positions occupied. Factors that affect implementation: Communication, an inhibiting factor because of the existence of the Pansel Team and Assessor Team; Resources, become an inhibiting factor because the ASN candidates for bidding positions that meet the requirements are still very lacking; Disposition is a supporting factor because the understanding and response of program implementers is good; bureaucratic structure,
Co-Authors AA Sudharmawan, AA Abas, Niken Apriyani Abjul Basri Adnan Malaha Agusrianto Yusuf Airmas, Meylani Anggraini, Lika Arbie, Srimuliani arifin tahir Arpin Arwati, Niluh Ayu Anastasya Rachman Bakari, Feronika Bariyah, Hairul Basri, Abjul Batiti, Merli Dama, Desi Putri DARMAN Darman Darman Dulupi, Sri Nabila Ely Ibrahim Eni Muliawati, Ni Nyoman Erfan AR Lainjong Erich Talarima Evly, Festus Febriyani Maiyo Fice Nur FITRI VERDIANTI, LUTCHVIANA Fuji Fauzia H. Yakop Gita Puspita Gobel, Lisda Van Hamiruddin, Hartati Hamzah, Ariyati Harson Towalu Harun, Pikran Hendrika Mahluk herlina hasan Hipi, Dianingsi Humagi, Ayu Hunawa, Sutiyan I Ketut Suada Ikram Mohamad Imam Mashudi, Imam Irwan Halid Iswan Alam Juliko Suleman Kadjintuni, Zulaiha Karim, Cindrawati H. Ladiku, Lutvia Lainjong, Erfan AR. Laksmin Kadir LAMALANI, AWALUDIN Lamase, Sindi Aulia A. lawewan, amelisa Limpo, Lita Mada, Sarifudin Mahmud, Rini Mohammad Zulkarnain Muhammad Rifki Muhammad Zulkarnain Mustafa, Fidi Naim, Muh. Rizman Napu, Karlina Novian S. Hadi Nuri Aslami Nuzmerini Rauf pratiwi dunggio Rachma, Azis Rachman, Azis Ramli Madjid rayhan tantu Rini Daud Supu Rion Rinaldi Ibrahim Ripanwati Aridi Ti Ripan Riska Koingo Rita Amini Warastuti Rizal S. Lakoro, Fibriyanti Sabalius Uhai Sadingo, Sri Rahma Amanda Sahar Darman Sahran Tobuhu Sampe, Ferdinandus Satria Hadita Seftiani B. Yaloma Serly Daud Setiawati, Risky Sitti Husna Noviana Djou Sri Ainun Tahir Sri Ayumi Becerang Sri Lestari Sri Yuliana Halid Sudarsono Sulistiawati Asraka Supri Syahrawanty Abbas Tomy Gobel Tontik, Deysi Tumampas, Putri Adtirah Umar , Sri Ayinda umati, djafar Wahdah, Ghoriqna Fibahril Wahyudi, Mita Putri Wahyuni Botutihe William Indra S. Mooduto Yahya, Gitariya Yahya, Siskawaty Yanti Mustafa yulandri tobuto Zulkarnain Zul