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Zulfina Adriani
Universitas Jambi
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Journal : International Journal of Applied Management and Business

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Triad Leadership Based Service Performance Model mediated by Job Satisfaction and Organizational Commitment Adriani, Zulfina; Rum, Muhammad; Junaidi, Junaidi; Yacob, Syahmardi
International Journal of Applied Management and Business Vol. 2 No. 1 (2024)
Publisher : ADPEBI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijamb.v2i1.861

Abstract

This research aims to test the mediating effect of job satisfaction and organizational commitment on the influence of Triad leadership on service performance. There were 144 research respondentsOPD employees in the West Tanjung Jabung district government. The research method used is descriptive verification analysis and data analysis using Structural Equation Modeling (SEM) with the help of Amos.18 Software.The research results show that the direct influence of triad leadership on job satisfaction, organizational commitment has a positive and significant effect. The direct influence of job satisfaction, organizational commitment on service performance has a positive and significant effect. Triad leadership directly influences service performance positively and significantly. The indirect effect, namely the mediating effect of job satisfaction, is able to influence triad leadership on service performance. The effect of organizational commitment is able to bridge the influence of triad leadership on service performancein the OPD environment of the West Tanjung Jabung Regency government. The importance of job satisfaction obtained by employees and the organizational commitment that is built can improve service performance which is supported by triad leadership by building the sharing of knowledge, trust and power from a triad leader. Suggestions for leaders with triad behavior to continue to build job satisfaction and organizational commitment, especially affective and normative commitment,
Co-Authors Ade Octavia Ade Octavia Aditya Rachman Agus Solikhin, Agus Aira, Dian mala Fithriani Ajizah, Nur Al Paruk Alawi, M. Aldi Aditya Firdaus Alfredo, Muhammad Fatur Alif Tegar Jatmiko Amelia, Mellisa Amirul Mukminin Andhila, Risye Dwike Aprecia, Mitha Talitha Besse Wediawati Bramantyo Abdi Saputra Chairunnisa, Fitri Dahmiri Darmaileny, Darmaileny Dea Anugrah Putri Dian Amelia Putri Dian mala Fithriani Aira Dian Mala Fitriani Dwi Kurniawan Dwi Kurniawan Dyta Dahliyanti Edward, Edward Elliyana, Dessy Endang Widya Ningsih Erida Erida Erwita Dewi Fitri Chairunnisa Fitriaty, Fitriaty Halimatussadiah Halimatussadiah Hendriyaldi Idham Khalik Idham Khalik, Idham Indriyani, Rima Iriansyah, Pandu Iskandar Syam Isrokin Isrokin Istiqomah Jamal Jamal Jayawarsa, A.A. Ketut Jessica Melyana Br Manalu Juari, Wahyu Junaidi Junaidi Korip, Fatkul Kurniawan, Dodi M. Dimas Jayakresna M. Pandu Jaya Kafilatullah Mahbara, Eka Renny Yustisia Hasby Maspuatun, Maspuatun Mega Isabella Sitinjak Meilina, Atika Muhammad Irfansyah Muhammad Nopbrima Muhammad Virza Alridho Muhammad Zefanka Fisyawal Muraddin, Zulkifli Musnaini Musnaini musnaini musnaini NUR AFRIYANI Nur Ajizah NUR HASANAH Nurul Hikmah Nyimas Dian M Olra Nofratilova Permatasari, Wulan Dyah Pria Premos Putra, Angga Ramadhana Ramadhan, Faiz Akbar Ratnawati Ratnawati Rifa'i, Ahmad Rike Setiawati Rike Setiawati Risyafani, Sonia Rizky Eka Putra, Rizky Eka Ronaldo Simarmata RTS Ratnawati Rts. Ratnawati Rum, Muhammad Sagita, Dora Shofia Amin Sigit Indrawijaya Sihol Situngkir, Sihol Sintha Dewi Agustina Sjarief, Rachman Sonny Melva Sry Rosita Sumarni Sumarni , Sumarni Sumarni Sumarni Sumarni Sumarni Syahmardi Yacob syahmardi yacob Sylvia Kartika Wulan B Tialonawarmi, Feny Tirtana, Arif Tona Aurora Lubis Venty Afriyani W, Chandra Wijaya. Wahyu Juari Wahyu Juari S Wahyu Juari Setiawan Widiastuti, Fitri Yanti, Ovie Yudi Yudi Zaid, Zaidi Salsabila Zulkifli Muraddin