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Kualitas Pelayanan Kartu Tanda Penduduk Elektronik Pada Kantor Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sigi Putra, Surya Wisnu Dwi; Nuraisyah; Samsu, M. Kafrawi Al-Kafiah; Sahido, Samsu A.
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/dfqv0d33

Abstract

This study aims to examine the quality of Electronic Identity Card (E-KTP) services at the Department of Population and Civil Registration of Sigi Regency. The research focuses on four service quality indicators based on Taliziduhu Ndraha's theory: speed, accuracy, convenience, and fairness. This research uses a qualitative method with a descriptive approach. Data collection techniques include observation, interviews, and documentation. The results of the study show that E-KTP services in Sigi Regency have not been optimal. In terms of speed, the E-KTP issuance process is still slow due to limited facilities such as a lack of recording and printing equipment, as well as network disruptions. Regarding accuracy, services do not meet the standard completion time due to a lack of discipline and preparedness among staff. However, in terms of convenience, the public finds the procedures and requirements for E-KTP services to be accessible and straightforward. Meanwhile, in the aspect of fairness, there are still practices of prioritizing relatives or acquaintances, which leads to public dissatisfaction and a sense of unfairness. The conclusion of this study is that the quality of E-KTP services at the Department of Population and Civil Registration of Sigi Regency still needs improvement, particularly in the aspects of speed, accuracy, and fairness, to ensure more optimal and equitable services.
Evaluasi Kebijakan Kota Layak Anak pada Pelayanan Ramah Anak di Puskesmas Kota Balikpapan Sri Mulyati; Nuraisyah; Ani Susanti
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 3 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.6574

Abstract

This research evaluates the policy of Child Friendly City (KLA) in child friendly services at Puskesmas Balikpapan City by using William N. Dunn's six policy evaluation criteria. The purpose of this study is to analyze and provide a deeper understanding of the evaluation of Child Friendly City policy on child friendly services at Puskesmas of Balikpapan City. Among 27 Puskesmas in Balikpapan City, this research will focus on six Puskesmas, namely Puskesmas Karang Joang, Manggar, Margo Mulyo, Klandasan Ilir, Sepinggan, and Mekar Sari. This study adopts a qualitative approach by using evaluative qualitative methods. The evaluation was conducted using 15 indicators of PRAP set by the Ministry of Women's Empowerment and Child Protection (KemenPPPA). The results showed that this policy was well implemented, but there were constraints on facilities and human resources at several health centers, especially at Puskesmas Margo Mulyo and Manggar. Evaluation based on Dunn's theory shows that effectiveness, efficiency, adequacy, and equity still need to be improved to fully achieve KLA goals.
Kualitas Pelayanan Kesehatan Rumah Sakit Buluye Napoa’e Moutong Di Desa Salumpengut Kecamatan Moutong Kabupaten Parigi Moutong Zikra, Mohamad; Nuraisyah; Firmansyah, Andi Maman
JPS: Journal of Publicness Studies Vol 3 No 1 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/34vfy169

Abstract

The purpose of this study was to determine the Quality of Health Services at Buluye Napoa'e Moutong Hospital, Parigi Moutong Regency. This study used a qualitative descriptive method. Informants in this study numbered 7 people, and the determination of research informants used a purposive sampling technique. The types of data used were primary and secondary data. Data collection techniques used observation, interviews, documentation, and triangulation techniques. Based on the results of the study, it was concluded that the Quality of Health Services at Buluye Napoa'e Moutong Hospital, Parigi Moutong Regency, seen from the aspect of physical evidence (tangibles), there are still several deficiencies in the waiting room facilities and lighting that need improvement. Then from the aspect of reliability, it shows that the hospital has a reliable work system in providing medical services to patients. Then, seen from the aspect of responsiveness, it is not running optimally. This is caused by hospital employees who are still unable to complete the tasks of health services needed by the community. In addition, public service from the aspect of assurance shows that medical personnel are able to build a sense of security and patient trust through clear communication, courtesy, and good professional competence. Lastly, from the aspect of attention (empathy), it has been going well, because health workers show personal attention to patients, such as greeting them, asking about their condition, and providing emotional support.
Siolimbona dan Martabat Tujuh: Warisan Demokrasi Lokal Kesultanan Buton sebagai Sumber Belajar Pendidikan Pancasila dan Kewarganegaraan Nuraisyah; Karmila; Suci Ramadani; I luh Darmayanti; Muh. Sastro Aryanto; Rahma Daniati; Putu Meliana Putri; Jasrudin; Amisbah Ramly; Sri Hariati
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 No. 03, September 2026 Produce
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.60214

Abstract

This study aims to analyze the cultural values ​​and governance system of the Buton Sultanate and their relevance to Pancasila and Civic Education (PPKn). The study focuses on the cultural heritage of the Buton Sultanate, the *Martabat 7* concept as a philosophical foundation for governance, the *musyawarah*-based (deliberative) sultan election system, and the Museum of the Last Sultan of Buton as a medium for historical preservation. A qualitative approach was employed, utilizing a field study method conducted in the Buton Palace (Keraton) area of ​​Baubau City, Southeast Sulawesi. Data collection involved observation, documentation, and semi-structured interviews with informants knowledgeable about the history and culture of the Buton Sultanate. Data were analyzed using thematic analysis, with Pancasila values ​​and PPKn principles serving as the analytical framework. The results indicate that the cultural heritage of the Buton Sultanate possesses not only historical value but also embodies values ​​of deliberation, justice, leadership, religiosity, and social responsibility—all of which align with Pancasila values, particularly the second, fourth, and fifth principles. The *Martabat 7* concept demonstrates an integration of Islamic teachings and governance, emphasizing moral integrity and a balance between citizens' rights and obligations. The sultan election system via the *Siolimbona* reflects a local democratic practice rooted in deliberation, while the Museum of the Last Sultan of Buton holds potential as a contextual learning resource for civic education, despite requiring more optimal management. This study affirms that the cultural heritage of the Buton Sultanate serves as an authentic learning resource capable of strengthening character education, national identity, and historical awareness within PPKn instruction.
Co-Authors Adawiyah, Marosa Robi’atul Adnan Yahya Adri Reza Engka Adrian, Donal Adriatman Rasak Ameyda Noor Maulydyani Amijaya, Meldi Amisbah Ramly Ananda Ainun Andi Febri Herawati Andi Maman Firmansyah Andri Alamsyah Ani Susanti Arimayanti, Angnis Asnia Zainuddin Asrianti Astri Ramdhani Aulia Farida Bactiar, Yusri Dandan Haryono Devina Tanjung Dinda Permata Sari Dzakwan, Muhammad Roem Fachrul Fachrul Reza Fadhlan Hafizhul Huda Fahriah, Atikah Firyal Fahry Aprial Mahmud Firmansyah, Andi Maman Friscia Novianti Setiawan Hadmirathi Kasdim Hajerah hajria, Hajria hartawan Hasnidar Hassanal Ikrom Jamil Herlina Herman Hj. Nuraisyah I luh Darmayanti Imam Bachtiar Indah veronika Intam Kurnia Janna, Nadyatul Jasrudin Karmila Kartika Aan Wibisono Lianto Lianto Lubis, Hizrah Hanim M. Choiril Annas M. Kafrawi Al-Kafiah Samsu M. Nur Alamsyah MARDIANA Maya Ardilla Siregar Mayasari Miftahul Jannah Mochamad Raka Abizar Moh. Royfandi Muh. Alfi Syahrin Jalil Muh. Sastro Aryanto Muhammad Asman Setiawan Jumain Mustainah Mutmainna, Rizka Nabila Santosa Nasir Mangngasing Nawawi Natsir NIA AFDILLA Nur Alya Nuraisyah Ambo Nurfuraya Nurhazmah Sukirman Nurindayani Nurul Wakia Nuryadin Gunardi Pitri Pratiwi, Wiwi Prayoga Ridha Faizal Putra, Surya Wisnu Dwi PUTRI HANDAYANI Putu Meliana Putri Raden Mohamad Herdian Bhakti Rahma Daniati Raihan Fatahillah Ramadani, Suci Ramadhani, Muh Awal Revanza Andrea Putra Jaya Rika Kurnia Rizky Sirya Ningsih Romansyah Sahabuddin Sabrina Bila Putri Sahido, Samsu A. Sakaroni, Rubiyatna Sarwan Hamid Shinta Octaviana Siti Nabawiyah Sofyan, Suhikmah Sri Hariati Sri Mulyati Suasa Surgawi Umi Kalsum Wa Ode Salma Yulianti Pakiding Zikra, Mohamad