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Journal : International Journal of Informatics, Economics, Management and Science

Financial Literacy and Fintech Adoption in Indonesia: A Review from Campus Surveys and National Case Studies Adrian, Adrian; Marpaung, Oktavia; Yasin, Verdi; Horas Sarjana, Samuel
International Journal of Informatics, Economics, Management and Science Vol 4 No 2 (2025): IJIEMS (August 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/ijiems.v4i2.2014

Abstract

The financial technology (fintech) sector in Indonesia has experienced significant growth with widespread adoption across various demographic groups. However, this development also reveals systemic vulnerabilities, particularly in the context of the financial literacy gap among users. This article explores the relationship between financial literacy and fintech adoption in Indonesia by integrating findings from campus surveys and national financial literacy reports. The study emphasises the importance of structured, integrated, and behaviour-change-focused national financial literacy programs. The article also offers strategic recommendations for integrating financial education into formal curricula, fostering cross-sector collaboration, and promoting ethical design on fintech platforms to safeguard users and promote digital financial inclusion. Keywords: Financial Literacy, Fintech Adoption, Education
The Effect of Call Center Service Quality On Outpatient Satisfaction Level At St. Carolus Hospital Jakarta Novita Eka Putri, Yosephine; Adrian, Adrian; Marpaung, Oktavia
International Journal of Informatics, Economics, Management and Science Vol 2 No 2 (2023): IJIEMS (August 2023)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/ijiems.v2i2.1152

Abstract

This study aims to analyze The Effect of Call Center Service Quality on Outoutpatient Satisfaction Levels at St. Carolus Hospital Jakarta. The variables studied are Service Quality (Reliability (X1) and Assurance (X2)) and Outoutpatient Satisfaction (Y). The type of research used is the type of research, and the type of data is primary. The technique of collecting research data is through the questionnaire method. Furthermore, the sampling technique used is purposive sampling with 75 respondents. Data analysis in this study used SPSS version 25. The analysis used in this research is a validity test, reliability test, multicollinearity test, heteroscedasticity test, normality test, multiple linear analysis, correlation coefficient analysis test t test, F test, and coefficient of determination (R2). The results of testing and analysis of this study show that the Assurance variable has a significant influence with a sig value of 0.000 <0.05, a t-count value of 4.336 > t-table, and a beta (β) value of 0.308, so it can be concluded that the Assurance variable (X2) has a significant influence significant to the dependent variable (Y), namely outpatient satisfaction.
Co-Authors Adi Nugroho, Dwi Ahmad, Izhar Fitrah Algifari, Arif Alimuddin, Firman Amrizal Muchtar Anawati, Sri Andika Gunawan Andriani, Rina Anggerwati, A. Indah Anshary, Suci Noviyanah Anton Zulkarnain Sianipar Aprilia, Natasya ARDIANSYAH ARDIANSYAH Asdar Asdar Asmuni Asmuni Aswanto Muhammad Takwi Hede Audry Prana Fadhillah Ayuningtyas, Nirmala Chandra, Dicky Joman Chiuman, Linda D'Ornay, Anastasia Dahlia Ervina Dameria, Rina Defisa, Tomi Dewi Anggraini Diah Aryani, Diah El-Adzkiyaa, Awhan Ibaad Faisal, Fathir Faisal, M. Fathir Fazdlurrahman, Fazdlurrahman Fendy Dwimartyono Fikry Fahrurrizal Firdaus, Jey Fitriana Fitriana Frederick, Henry Waidan Gavrila, Natasha Ginting, Chrismis Novalinda Girsang, Ermi Harimukti Wandebori Hendra Iskandar Herwanto, Agus Ihsan, Adela Elsyaqinah Ika Sartika Ikhwan Abduh Ikram, Dzul Ismail Ismail Jamaluddin Jamaluddin Junanah Junanah, Junanah Karim, Marzelina Karimuna, Siti Rabbani Khalid, Nurfadhillah Labib Muttaqin Liambo, Putri Yuliyanti Lina - Mariana, Lina - Lismawati, A. Lismawati Loveri, Tomi Maharani, Keisya Amalia Mahendra, Arista Mangarengi, Yusriani Mardewi, Mardewi Marpaung, Oktavia May Dwi Tyo Asdi, Putri Michael Michael Muhamad Julfitra Dinata Muhammad Ilham Muhammad Irfan Syaifuddin Muhammad, Hasman Muharam, La Ode Musa, Muh. Muflih Usman Mustakim Mustakim Mutia Zahara Nabiilah, Rifdah Nathan, Wilbert Nizar, Zahwa Noor, Moh. Yasin Novi Andriani, Novi Novianti Novianti Novita Eka Putri, Yosephine Nur Ain Nur Hidayat Nurfadilla, Nurfadilla Olivia Yolanda Devari Pasha, Aprilia Mulia Permata, Irma Sari Pramono, Anang Pranoto, Claresta Priscillia, Audrey Puspitasari, Hijriyah Putri Ariasih, Made Putri, Farahayu Galuh Rahmin, Ririn Ali Rayyan, Muh Safira, Safira Samiruddin T, Samiruddin T Samuel Horas Sarjana SAPUTRI, DIAN Sariwating, Beactris Aprilia Selfia, Siti Siti Hardianti, Siti Soleha Soleha Steven Steven Sukmawati Sukmawati Supriyanto Supriyanto Syahrir P, Andi Syair, Wika Purnama Tempo, Jesika Irena Gabela Ulfiana , Umaya Umi Nurhayati, Umi Usman, Muh. Muflih Wibowo, Kuncoro Widia, Widia Wijanarko, Winston Wiriansya, Edward Pandu Wiselee, Ekin Wujarso, Riyanto Yasin, Verdi Yulhendri Yulhendri