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Anita Afriana
Fakultas Hukum, Universitas Padjadjaran
Religion Aerospace Engineering Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Public Health Social Sciences Other

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Journal : yuridika

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Understanding The Plurality Of Consumer Dispute Resolution In Indonesia: A Comparative Study With Singapore Anita Afriana; Efa Laela Fakhriah
Yuridika Vol. 34 No. 1 (2019): Volume 34 No 1 January 2019
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.801 KB) | DOI: 10.20473/ydk.v34i1.9091

Abstract

Globalization has impacted many aspects of human life. It accelerates trade transactions between producers and consumers. Despite of numerous advantageous it brings, globalization also has a potential to cause various disadvantageous and loss to the consumers that ultimately lead to consumer disputes. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation. In Indonesia, consumer dispute resolution is carried out not only by the Consumer Dispute Settlement Body (BPSK) but also through the courts. Recently, there are many newly-established consumer dispute settlement institutions. This article is part of a completed study discussing a plurality of consumer dispute settlement in Indonesia and a comparative analysis with the one available in Singapore. The study applies normative juridical research method and qualitative juridical analysis, it can be concluded that the plurality of consumer dispute settlement in Indonesia has led to convoluted mechanisms and procedures in settling disputes. This leads to a lack of legal certainty. The comparative law study being the instrument of this study is a critical instrument in the framework of legal reformation. Result shows that in Singapore, consumer disputes are resolved by a Small Claims Procedure method on State Court and through CASE as a private nonlitigation agency with specific consumer characteristics and disputes. 
Co-Authors A.A.P*, Karina Widyadhari Abdoel Harun Lamo Adelia Audiana Gerchikova Agitha Putri Andany Hidayat Agitha Agung La Tenritata Agus Mulya Karsona, Agus Mulya Agustus Sani Nugroho & Ema Rahmawati Heryaman, Agustus Sani Nugroho & Alysia Elvaretta Aman Wibawa Ginting An An Chandrawulan An An Chandrawulan Andony, Fakta Anrihal Rona Fajari Arini Yunia Pratiwi Artaji, Artaji Arvianda, Adzradhia Nabila Azizah Kamilah Putri Bagus Sujatmiko Baraba, Badar Betty Rubiati Bima Nuranda Cep Juli Chairanie, Refhianti Dede Kania Deviana Yuanitasari Dewi Kania Sugiharti Dian Priharyanti Dinda Ayu Narassati Efa Laela Fakhirah, Efa Laela Efa Laela Fakhriah Efa Laela Fakhriah Efa Laela Fakhriah Elis Nurhayati Elisatris Gultom Elvaretta, Alysia Fajri, Anrihal Fakhirah, Efa Laela Fakta Andony Firdausa Pratonggopati, Hanna Ghani Satria Hartanto Hajar Khalis Nirbita Handryas Prasetyo Utomo Hatami, Raka Fauzan Hazar Kusmayanti Hazar Kusmayanti Hazar Kusmayanti Hazar Kusmayanti Hazar Kusmayanti, Hazar Hendri Sita Ambar Kumalawati Hessy Oktiarifadah Hilmansyah, Salma Syifaya Holyness Nurdin Singadimedja Inayatillah, Revi Indra Prayitno Indriasri, Alivia isis Ikhwansyah Isis Ikhwansyah Jonathan Fide Mulya Karina Widyadhari A.A.P* Kilkoda Agus Saleh Kilkoda Agus Saleh Kusmiati, Susi Lastuti Abubakar Lastuti Abubakar Lastuti Abubakar Lies Sulistiani Linda Rachmainy Matteo Rossi Melin Simorangkir Meta Tarisha Qarani Muhamad Amirulloh, Muhamad Muhammad Ridwan Fadhly Muhammad Rizqi Alfarizi Ramadhan Mulya, Jonathan Fide Nabiela Ramadhani Nanda Anisa Lubis Nun Harrieti, Nun Nuranda, Bima Nurfauzi, Febri Nurhakim, Lukman Ilman Nurhayati, Elis Nyulistiowati Suryanti Olwintra Sitorus Olwintra Sitorus Prayitno, Indra Pupung Faisal Pupung Faisal Pupung Faisal Pupung Faisal Purnama Trisnamansyah Puteri Nurjanah Puteri Nurjanah Puteri Nurjanah Putri, Sherly Putri, Sherly Qarani, Meta Tarisha Radifan, Ody Raedi Rai Mantili Rajamanickam, Ramalinggam Refhianti Chairanie Rian Fauzi Rahman Rusmiati, Elis Ruth Felyta Worang Salsabilla Novalika , Aurelia Sari, Melia Putri Purnama Sekarwati, Raden Ajeng Astari Seto Wahyudi Shafira Meidina Rafaldini Sherly Ayuna Putri Sherly Putri Shintadewi Dibrata Silitonga, Yoas Panggawa Simorangkir, Melin Singadimedja, Holyness N Sonny Dewi Judiasih Sonyendah Retnaningsih, Sonyendah Sri Wahyuni Sudaryat Sujatmiko, Bagus Suparto, Susilowati Susilowati Suparto Susilowati Suparto Syahbaniar, Alia Putri Teguh Tresna Puja Asmara Tony Richard Alexander Samosir Vinie Rachmadiena Devianti Windy Riani Putri Yonathan Aji Pamungkas Zidna Sabrina