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All Journal Journal of Governance Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Agregasi Jurnal Ilmu Pemerintahan Widya Praja Jurnal Ilmiah Wahana Bhakti Praja TRANSFORMASI: Jurnal Manajemen Pemerintahan Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Ilmu Pemerintahan Suara Khatulistiwa INFOKUM Jurnal MSDA (Manajemen Sumber Daya Aparatur) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pemerintahan dan Keamanan Publik (JP dan KP) CENDEKIA : Jurnal Ilmu Pengetahuan Visioner: Jurnal Pemerintahan Daerah di Indonesia JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) Histeria: Jurnal Ilmiah Sosial dan Humaniora Jurnal Indonesia Sosial Sains Jurnal Media Birokrasi MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Eduvest - Journal of Universal Studies Jurnal Konstituen Innovative: Journal Of Social Science Research Jurnal Ilmiah Multidisiplin Indonesia Jurnal Registratie Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan Glosains: Jurnal Sains Global Indonesia
Madjid, Udaya
Institut Pemerintahan Dalam Negeri
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Analysis of Administrative Services in Accelerating Bureaucratic Reform at the Inspectorate General of the Ministry of Home Affairs Janet Albertina Dian Kolle; Udaya Madjid; Sutiyo, Sutiyo
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

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Abstract

This study began with the slow service process, lack of involvement of inspectorate employees, and complicated services. The study aims to analyze the implementation of administrative services in accelerating bureaucratic reform at the Inspectorate General of the Ministry of Home Affairs, identify supporting and inhibiting factors in administrative services in accelerating bureaucratic reform at the Inspectorate General of the Ministry of Home Affairs, This study uses a qualitative research design with descriptive methods and an inductive approach, data collection techniques that have been carried out in this study were carried out by observation, interviews, documentation. The results of the study show that the implementation of administrative services at the Inspectorate General of the Ministry of Home Affairs includes handling complaints, providing recommendations related to the regional inspector selection committee, and issuing a certificate of freedom from findings. This service is carried out through two mechanisms, namely manual and online, with the aim of increasing efficiency and accelerating the administrative process. Supporting factors in administrative services at the Inspectorate General of the Ministry of Home Affairs are the availability of adequate facilities and infrastructure, reliable technology, fast response from officers, guaranteed document security, and employee commitment. Inhibiting factors, namely the absence of procedures (SOP) for officers, officer discipline, uncertainty of service completion time, and system and internet disruptions are still challenges in improving the efficiency and effectiveness of administrative services. Efforts made by the Inspectorate General of the Ministry of Home Affairs through the preparation of SOPs, increasing officer discipline and professionalism, certainty of service completion time, optimizing IT infrastructure, and strengthening periodic supervision and evaluation, the Inspectorate General seeks to create more efficient, transparent, and accountable services.
Co-Authors Abdulrokhman Pratama Agung Nurrahman Agus Subagyo Ahmad Averus Alifionny, Novellia Chika Alpriyanto Situmorang Andi Pitono Ariga, Hijrah Purnama Sari Arijah, Andi Wardina Arnold Poli Bahrullah Akbar Basir, Hestiwati Dahyar Daraba dahyar daraba, dahyar Desiwantara Desiwantara Desiwantara, Desiwantara Dewi, Suci Prasita Effendi, Rizky Effendy, Khasan ekowati, maria Erliana Hasan Etin Indrayani Eviany, Eva FAHMI ABDILLAH Fajar Amanah Ariga Ferdinandus Jaftoran Gorbi, Muhammad Henny Puji Astuti, Henny Puji Hestiwati Basir Hutasoit, Imelda Ika Sartika Ilham , Muh Ilham, Muh. Iman Sukendar irfan setiawan Iskandar Syahriyanto Jaftoran, Ferdinandus Janet Albertina Dian Kolle Jumino, Tri Kisowo Karina Dewi Saefitriana Khasan Effendy Khasan Effendy Komaedi, Komaedi Kurniawati, Layla Kusworo Kusworo Kusworo M Asyraful Fatih Mansyur Achmad Mansyur Mansyur Mardian, Dani Megandaru W. Kawuryan Megandaru Widhi Kawuryan Miklas Fajrin Nurcahyo Muh. Ilham Muh. Ilham, Muh. Ilham Muhadam Labolo Muhammad Amri Alam Muhammad Ghifari Iksan Murtir Jeddawi Mu’minah, Sulton Nasrudin, Arief Nurhadi, Andi Ilham Nurrahman, Agung NURUL WAHYUNI Peter Joharry Matakena Pitono , Andi Poli, Arnold Prabowo, Hadi Putra, Thomy Wahyudi Ade Rahmat Noviantara Rumbou Ramadhani, Nayunda Amirtha Primusti Renald Christo Lembong Ripa’I, Ahmad Sadu Wasistiono, Sadu Sampara Lukman Saputri, Nanda Eka spadini putri Sri Rejeki, Wiwik Roso Supandi, Dedi Susiamti, Indri Sutiyo Sutiyo Suyanto, Hari Taqiyya, Zidny Umar, Andi Ulfiani UTAMI, YUANITA Utomo, Ragil Cahyo Yudi Rusfiana Zaenal Abidin AS Zakiah Jamaluddin