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All Journal Jurnal Pendidikan Sosiologi dan Humaniora Jurnal Kebijakan dan Pengembangan Pendidikan Agrifor : Jurnal Ilmu Pertanian dan Kehutanan EKONOMIA Jaqfi : Jurnal Aqidah dan Filsafat Islam Sumatra Journal of Disaster, Geography and Geography Education Jurnal Biologi Tropis Jurnal Pengabdian Magister Pendidikan IPA PERENNIAL ULIN: Jurnal Hutan Tropis Jurnal Hutan Tropika Journal of Forest Science Avicennia Sustainable: Jurnal Kajian Mutu Pendidikan Ideguru: Jurnal Karya Ilmiah Guru Jurnal Pendidikan, Sains, Geologi, dan Geofisika (GeoScienceEd Journal) JPM: JURNAL PENGABDIAN MASYARAKAT International Journal of Social Science EduInovasi: Journal of Basic Educational Studies Jurnal Penelitian Tindakan dan Pendidikan Empiricism Journal Unram Journal of Community Service (UJCS) Proyeksi: Jurnal Ilmu-Ilmu Sosial dan Humaniora PublikA, Jurnal Ilmu Administrasi Negara Jurnal Multidisiplin Madani (MUDIMA) Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Jurnal Pendidikan dan Pengabdian Masyarakat Journal of Mandalika Literature Jurnal Rimba Lestari Prosiding Seminar Nasional Pengabdian Kepada Masyarakat: Peduli Masyarakat EduInovasi: Journal of Basic Educational Studies Journal of Authentic Research Kalwedo Sains (KASA) International Journal of Education, Vocational and Social Science Welfare: Jurnal Pengabdian Masyarakat Jurnal Wana Tropika
Hairil Anwar
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Journal : EKONOMIA

 1 
KUALITAS LAYANAN DAN KEPUASAN NASABAH PADA PT. ARMADA FINANCE DI SAMARINDA Anwar, Hairil
EKONOMIA Vol 2, No 1 (2013)
Publisher : EKONOMIA

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Abstract

This studyaims to determinehow the effect ofservice qualityon customer satisfactionwithPT. ArmadaFinanceinSamarinda, as well astodetermine which variableshavethe servicesmost impact oncustomersatisfactionatPT. ArmadaFinanceinSamarinda.Analysis toolsto be usedin the studyisStatisticsLinear Regressionandassistedby usingSPSSversion19.0computercalculations. The variablesincluded inthis studyis theindependent variable(X) consistingofReliability(X1), Responsiveness(X2), Assurance(X3), Emphaty(X4) andTangibles(X5) and thedependent variable(Y) iscustomersatisfaction, withthe number of samplesthat will be therespondents in this studyas many as88people.Ofcalculationandanalysis, it can be seenthat thevariableReliability(X1), Responsiveness(X2), Assurance(X3), Emphaty(X4) andTangibles(X5) has a significant influenceon customer satisfaction. This was confirmedalsobythe value ofF count=19.039at significance levelα=0.000is greater thantheF table=2.311at significant levelα=0.05for 82degrees of freedom. The mostinfluentialindependent variableon the dependent variable(customer satisfaction) isAssurancevariablewith avalue oft =3.585>from thetable =1.661andT=0.001Sig.From theresults of these calculationsso thatit can be concludedthat thevariableReliability(X1), Responsiveness(X2), Assurance(X3), Emphaty(X4) andTangibles(X5) have asignificant influence oncustomersatisfactionin thePT. ArmadaFinanceinSamarinda, as well asAssurancevariablehas thegreatest influenceon customer satisfactionin thePT. ArmadaFinanceinSamarinda.
Co-Authors ., Salminawati . Abdul Fattah ABDUL MUIN Abdul Mu’ti Abuddin Nata, Abuddin Aditya, Muhamad Pradana Sasaka Ahmad Riki Kadri Budiman Ahmad, Zamhur Akbar, Muhammad Firmansyah Akhmad Saufi Alpha Amirrachman Amin, Fitrah Maulidi Ananda, Rusyidi Andi Chairil Ichsan Andi Tri Lestari Andrie Ridzki Prasetyo Aprianto, Didik Ayu P.D, Ni Ny. Chrisna Azizah, Lutfiah B, Kornelia Webliana BAHARI SHOIMUR RAMADHANU E1011161109 Baiq Nurainun Apriani Idris Baiti, Nanda Nurul Chainar, Chainar chairil ichsan, andi Dedi Kusnadi Desca Thea Purnama Dhidik Apriyanto DIAH PERMATA SARI, DIAH PERMATA Diah Permatasari Diah Permatasari, Diah Dita Anggraini Dwi Putra Buana Sakti Dwi Sukma Rini E1011151143 Nussella E1011161069 Livianty Endah Wahyuningsih Endah Wahyuningsih Endah Wahyuningsih Fatmawati, Binar Aura Firashinta, Aminah Frarera, Andre Nova GB Daril Rama Aditia Haidir, Haidir Handry Sudiartha Athar Harahap, Yudhi Septian Hardilina Hardilina, Hardilina Haris Saputra Haryaningsih, Sri I Putu Angga Teja Maya Ichsan, Andi Chairil Ijah, Uswatun Irwan Mahakam Lesmono Aji Jaelani, Muhammad Januardi, Januardi Juliadi, Erwin Khusnul Hayati Kornelia Webliana Krismon Nusantara Saksi L. Sukardi, L. Lestari, Andi Tri Lina Sunyata Liza Umitasari lriani, Endang Mahyuni Mahyuni Manalu , Sri Rahmayani Manalu, Sri Rahmayani Marini Marini . Markum Markum Maulia, Zsarytha Mayaning Sari, Ni Kadek Media Zainul Bahri Mochamad Iqbal Firmansyah Muhamad Husni Idris, Muhamad Husni Muhammad Husni Idris Mukhlis Mukhlis Mustain Mustain Muteringbumi, Haidir Ali Mu’ti, Abdul Nasruddin, Muhammad Azwar Fahri Niechi Valentino Nova, Andre Nuzulian, Ully Padilah, Ahirul Habib Pande Komang Suparyana Patriani, Ira Prasetyo, Andrie Ridzki Prayitno Basuki, Prayitno Pudjianto, Sy. Putri, Regina Natasya Rahman, Muhamad Ari Rasidar Rifa’i, Muhammad Rima Vera Ningsih Rukyani, Sinta Safitri, Dewi Sambawa, Wayan Prabudi Sathya Hindu Sardani, Ali Septian, Yuhdi Sitti Latifah Sufyan, hadi Sukarsono Sukarsono Suparto Suparto Suprapto Suprapto Syahputra, Maiser Webliana B, Kornelia Webliana B., Kornelia Webliana, Kornelia Wicaksono, Azzomarayosra Widiantari, Laely Wihelmus Jemarut Winduri, Monika Endang Wulandari, Febriana Tri Wulandari, Ni Wayan Maika Putri