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All Journal JURNAL FOKUS KONSELING Bunayya : Jurnal Pendidikan Anak FOKUS: Jurnal Kajian Keislaman dan Kemasyarakatan GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling FIKRAH JOMSIGN: Journal of Multicultural Studies in Guidance and Counseling Menara Ilmu Jurnal Teknik Informatika C.I.T. Medicom Bulletin of Counseling and Psychotherapy Jurnal Al-Taujih : Bingkai Bimbingan dan Konseling Islami Jurnal Kajian dan Pengembangan Umat INSPIRASI (JURNAL ILMU-ILMU SOSIAL) ELEMENTARY : Jurnal Inovasi Pendidikan Dasar An-Nuha : Jurnal Pendidikan Islam Inspirasi & Strategi (INSPIRAT) : Jurnal Kebijakan Publik & Bisnis Journal of Education Research Idarah Tarbawiyah: Journal of Management in Islamic Education Inovasi : Jurnal Sosial Humaniora dan Pendidikan Tsaqofah: Jurnal Penelitian Guru Indonesia El-Rusyd Jurnal Penelitian Ilmu Pendidikan Indonesia Journal of Computer Science and Research TOFEDU: The Future of Education Journal International Journal of Islamic Studies Higher Education International Journal of Multidisciplinary Research of Higher Education (IJMURHICA) Indonesian Journal of Innovation Multidisipliner Research Tarbiya Islamica Tashdiq: Jurnal Kajian Agama dan Dakwah Indonesian Journal of Islamic Education INDOPEDIA (Inovasi Pembelajaran dan Pendidikan) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of International Multidisciplinary Research Ahlussunnah: Journal of Islamic Education TILA (Tarbiyah Islamiyah Lil Athfaal) QOUBA : Jurnal Pendidikan Indonesian Journal of Innovation Multidisipliner Research Acta Psychologia International Journal of Multidisciplinary Reseach Fikrah : Jurnal Pendidikan Agama Islam Variable Research Journal
Juliana Batubara
UIN Imam Bonjol Padang
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Journal : Inspirasi

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Study on the Implementation of E-Government at the Village Level and Its Impact on Public Services Panjaitan, Firta Sari; Batubara, Juliana; Sinta, Roma
Inspirasi & Strategi (INSPIRAT): Jurnal Kebijakan Publik & Bisnis Vol. 16 No. 1 (2025): July: Kebijakan Publik & Bisnis
Publisher : IHSA Institute

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Abstract

This study investigates the implementation of e-government at the village level and its impact on public service delivery. With the increasing integration of digital technologies in governance, understanding the effectiveness of e-government initiatives is crucial for enhancing citizen engagement and improving service efficiency. The research employs a mixed-methods approach, combining quantitative surveys and qualitative interviews to assess user satisfaction, service accessibility, and transparency in local governance. The findings reveal that e-government significantly enhances service efficiency, with reduced waiting times and streamlined processes, leading to increased user satisfaction. However, challenges such as the digital divide, data privacy concerns, and varying levels of digital literacy among residents present obstacles to full engagement. The study emphasizes the need for targeted investments in digital infrastructure and literacy programs to ensure equitable access to e-government services. By addressing these challenges, policymakers and local governments can harness the full potential of e-government to foster more inclusive and transparent public service delivery, ultimately strengthening community trust and engagement. This research contributes to the growing body of literature on e-government, providing insights into the dynamics of digital governance in rural contexts and highlighting best practices for effective implementation.
Co-Authors Afnibar Ahmad Fadly Ahmad Sabri Ahmad, Arbi Salam Akhyar, Muaddyl Alesha, Aisyah Ali Akbar Asnur, Latifah Asriatuzzeky, Asriatuzzeky Azima, Rizqiyul Azmiyah, Azmiyah Bahyu, Adri Basyir, Fauziyah Amini Chahnia, Juwi Chairunnisa, Mutia Daharnis Daharnis Deliana, Nurfarida Delliani, Nurfarida Duski Samad E, Yuli Fazni Eko Susanto Elfa, Febriyoli Farid, Abdul Fauza Masyhudi, Fauza ferbiani Feri, Dores okta Fitriza, Rozi Gusril Gusril Hanum, Ardina Harmonedi Hasnah, Radhiatul Hayati, Rifdha Ikhlas, Zaitul Illahi, Rilci Kurnia Insani Herlando, Husnul Irfansyah Irmayanti, Azizah Putri Jihana, Nabilah Julfi, Alfath Khadijah Khadijah Lubis, Khairan Nur Mardhatillah, Mardhatillah Marhamah Marhamah Maulana, Febrian Milya Sari Misra Misra Muaddyl Akhyar Muhammad Hidayat Muhammad Syahril Mukholik, Idghom Nana Sepriyanti Nirmala, Zilfadlia Nst, Herlina Yusroh Nur Aisyah Agustin Bakhri Nurfarida Deliani Olivia Olivia Padila, Cisia Panjaitan, Firta Panjaitan, Firta Sari Putri, Mella Ika Rahmadiati, Rahmadiati Ramadhoni Aulia Gusli Rehani rehani REMISWAL REMISWAL Rishan, Muhamad Rivdya Eliza sa'adah, nailus Sarwan, Sarwan Sihotang, Jonhariono Silvia, Elvi Simbolon , Romasinta Sinta, Aulia Sinta, Roma Siregar, Nurul Hidayah Syahrani P, Shancy Syamsi Syamsi Ummah, khaira Uswatun Hasanah Zainal Asril Zaky, Muhammad Zulvia Trinova