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All Journal Proceedings of Annual International Conference Syiah Kuala University - Life Sciences & Engineering Chapter Jurnal Ilmiah Mahasiswa Veteriner INVOTEK: Jurnal Inovasi Vokasional dan Teknologi The International Journal of Tropical Veterinary and Biomedical Research Jurnal Medika Veterinaria Brilliant International Journal of Management and Tourism
Darmawi Darmawi
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Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Immunology & microbiology Industrial & Manufacturing Engineering Medicine & Pharmacology Public Health Transportation Veterinary Other

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Trust in Tourism and Travel Decision-Making: A Systematic Review of Consumer Behavior Perspectives Darmawi Darmawi; Anni faridah; Yuliana Yuliana; Kasmita Kasmita
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7053

Abstract

This study systematically reviews the role of trust in tourism and travel decision-making from a consumer behavior perspective. Although studies on trust in tourism have increased, the relationship between trust, perceived risk, satisfaction, and loyalty remains fragmented and lacks conceptual integration. Using a Systematic Literature Review (SLR) approach with the PRISMA framework, this study identified and synthesized relevant articles from Scopus, Web of Science, and ScienceDirect published between 2015 and 2025. The selected studies were analyzed through descriptive and thematic analysis to examine the development, determinants, and implications of trust in tourism contexts. The findings show that trust has evolved into a multidimensional concept consisting of cognitive, affective, social, and digital (e-trust) dimensions. Trust plays an important role in reducing perceived risk and strongly influences tourists’ decision-making, satisfaction, and loyalty. Key determinants of trust include service quality, destination reputation, information credibility, online reviews, and system security. However, the literature still lacks integrative frameworks and relies heavily on fragmented empirical approaches. This study offers a holistic understanding of trust and highlights research gaps, especially regarding the integration of offline and digital tourism contexts, while emphasizing the need for more comprehensive trust models in tourism.
Co-Authors . Darniati . Nurliana Abdullah Hamzah Al Azhar Amalia Sutriana Anni Faridah Annisah putri Ananda Nasution Azhar Azhar Azhari Azhari Balqis Alrasyid Suyoto Borgo Mauly Nasution Budianto Panjaitan Cut Dahlia Iskandar Erdiansyah Rahmi Erdiansyah Rahmi Erina Erina Faisal Jamin Fakhrurrazi Fakhrurrarzi Fakhrurrazi Fakhrurrazi Feby Fema Amzani Nasution Hamdani Budiman Hamny Sofyan Husna Husna Ismail Ismail Kasmita Kasmita laras berlian xarolin M Daud AK M Jalaluddin M. Hasan M. Isa Mahdi Abral Mahdi Abrar Mahdi Abrar Maryulia Dewi Masda Admi Muhammad Hambal Muhammad Jalaluddin Muhammad Zulfan Muttaqien Bakri Nurdin Hendri Nurjannah Annah NURLIANA NURLIANA Rastina Rastina Razali Daud Razali Razali Resti Reimena rina dwita Rinidar Rinidar Safika S, Safika Sagasias Ahmad Sandy Cakra Yuda Siti Hajar Siti Wardianah Matondang Sugito Sugito Sugito Sugito Teuku Reza Ferasyi Teuku Reza Ferasyi Teuku Zahrial Helmi Ummu Balqis Usma Aulia Vara Tassa Sutari Waskito Waskito Wenny Novita Sari Winaruddin Winaruddin Yandi Syahputra Yuliana Yuliana