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All Journal CIVED (Journal of Civil Engineering and Vocational Education) Jurnal Pendidikan Indonesia Media Wisata Journal Industrial Servicess Jurnal Dimensi Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Basicedu VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Minda Baharu Jurnal Teknologi Informasi dan Pendidikan Jurnal Industri Kreatif (JIK) Syntax Idea Jurnal Manajemen Pelayanan Hotel Jurnal Kepariwisataan dan Hospitalitas Jurnal Manajemen Perhotelan dan Pariwisata FORUM PAEDAGOGIK REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN Jurnal Kepariwisataan SABBHATA YATRA : Jurnal Pariwisata dan Budaya Journal of English Language and Education Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian Masyarakat Aufa (JPMA) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Puan Indonesia Annals of Human Resource Management Research Journal of Innovation Research and Knowledge Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Basicedu Jurnal Mekar Media Bina Ilmiah Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Nagara Bhakti: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Rekayasa dan Inovasi Bisnis Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Jurnal Sistem Informasi dan Manajemen Journal of Innovative and Creativity Research in Education and Technology (REGY) Sadar Wisata: Jurnal Pariwisata
Lubis, Arina Luthfini
Politeknik Pariwisata Batam
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Implikasi Program Pengembangan Karir Terhadap Produktivitas Karyawan di Hotel HS Batam Lubis, Arina Luthfini; Gunawan, Agung Arif; Wardhani, Galih Setya
Jurnal Manajemen Rekayasa dan Inovasi Bisnis Vol. 2 No. 1 (2023): AGUSTUS 2023
Publisher : LPPM-ITEBA

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Abstract

Perkembangan hotel di Indonesia sangat pesat, khususnya di Batam. Langkah yang dilakukan untuk dapat mempertahankan eksistensi hotel di masa pandemi, sejak April 2020 HS Hotel Batam mengeluarkan kebijakan pemotongan jumlah karyawan sebagai strategi hotel menghadapi era kebiasaan baru. Dengan jumlah karyawan yang cukup, program pengembangan karir dapat diimplementasikan dengan baik. Penilaian maksimal dapat diberikan dengan melihat prestasi kerja yang diukur dari performance/kinerja karyawan dalam melakukan kegiatan operasional. Hasil penelitian menunjukkan kontribusi variabel pengembangan karir adalah 71.8% besarnya terhadap kinerja karyawan, sementara sisanya sebesar 28.2% dipengaruhi oleh faktor lain di luar variabel yang diamati. Maka kesimpulan yang diperoleh bahwa pengembangan karir mempunyai pengaruh yang signifikan terhadap kinerja karyawan di HS Hotel Batam pada masa pandemi Covid-19.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PENGUNJUNG DI MAHA VIHARA DUTA MAITREYA BATAM Jeniffer , Jeniffer; Zahara Fatimah; Arina Luthfini Lubis
Media Bina Ilmiah Vol. 19 No. 3: Oktober 2024
Publisher : LPSDI Bina Patria

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Abstract

Penelitian ini membahas pengaruh kualitas layanan terhadap kepuasan pengunjung di Maha Vihara Duta Maitreya Batam. Pelayanan melibatkan beberapa aspek yang bisa di evaluasi, tidak hanya dari keterampilan teknis, tetapi juga dengan faktor-faktor lain, seperti komunikasi dan berpenampilan yang rapi. Kepuasan pengunjung merupakan hasil emosional yang dirasakan oleh seseorang terhadap pelayanan yang diberikan dalam suatu tempat. Tujuan dari penelitian untuk mengetahui kualitas layanan yang diberikan dari pihak vihara, kepada para wisatawan yang berkunjung juga pelanggan yang datang dan untuk mengukur kepuasan pengunjung yang datang ke Maha Vihara Duta Maitreya Batam. Penelitian ini akan menggunakan metode kuantitatif, dengan membahas dua variabel yaitu kualitas layanan (x) dan kepuasan pengunjung (y). Adapun dengan populasi pengunjung selama 8 bulan dan mengambil sampel selama satu minggu. Dari penelitian ini menghasilkan hipotesis alternatif uji regresi linear sederhana dengan Y = 0,457 (a) + 0,907X menunjukkan bahwa setiap peningkatan satuan dalam kualitas layanan akan meningkatkan kepuasan pengunjung secara positif dan signifikan. Hasil uji koefisien determinasi (r square), sebesar 0,862 menunjukkan bahwa kualitas layanan menjelaskan 86,2% variabilitas dalam kepuasan pengunjung. Hasil yang didapat dari penelitian ini sudah memberikan nilai yang baik untuk Maha Vihara Duta Maitreya Batam, namun dibutuhkan pengembangan dan strategi untuk mempublikasi dan membangun produktivitas di Maha Vihara Duta Maitreya Batam.
PROFESIONALISME FRONT OFFICE UNTUK MENINGKATKAN TINGKAT HUNIAN DI BEVERLY HOTEL BATAM Nabila Syaharani; Zahara Fatimah; Arina Luthfini Lubis
Media Bina Ilmiah Vol. 19 No. 3: Oktober 2024
Publisher : LPSDI Bina Patria

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Abstract

Penelitian ini mengkaji pengaruh profesionalisme front office terhadap peningkatan tingkat hunian di Beverly Hotel Batam, sebuah destinasi wisata yang populer di kalangan wisatawan lokal dan internasional. Dengan meningkatnya permintaan akan akomodasi, hotel-hotel di Batam perlu memastikan bahwa sumber daya manusia yang mereka miliki kompeten dan profesional untuk bersaing di industri perhotelan. Penelitian ini bertujuan untuk mengidentifikasi peran profesionalisme dalam departemen front office sebagai strategi untuk meningkatkan okupansi kamar. Menggunakan metode kualitatif dengan pendekatan deskriptif, data dikumpulkan melalui wawancara mendalam dan observasi di lapangan. Hasil penelitian menunjukkan bahwa profesionalisme dalam aspek pelayanan yang ramah, komunikasi yang efektif, serta kemampuan dalam menangani keluhan tamu dengan cepat dan tepat berkontribusi signifikan terhadap kepuasan tamu, yang pada gilirannya meningkatkan tingkat hunian hotel. Etika kerja yang kuat dari staf front office menciptakan pengalaman positif bagi tamu, meningkatkan loyalitas dan mendorong mereka untuk merekomendasikan hotel kepada orang lain. Berdasarkan temuan ini, dapat disimpulkan bahwa profesionalisme di front office memiliki peran krusial dalam keberhasilan hotel, dan manajemen Beverly Hotel disarankan untuk mempertahankan dan meningkatkan kualitas pelayanan guna tetap kompetitif di pasar yang semakin berkembang. Penelitian ini memberikan wawasan penting tentang hubungan antara profesionalisme dan keberhasilan bisnis di industri perhotelan.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAAN TAMU DI DAVIENNA BOUTIQUE HOTEL Sari Epami Sipahutar; Zahara Fatimah; Arina Luthfini Lubis
Media Bina Ilmiah Vol. 19 No. 3: Oktober 2024
Publisher : LPSDI Bina Patria

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Abstract

Kualitas pelayanan merujuk pada seberapa baik layanan yang diberikan oleh suatu organisasi atau individu memenuhi atau melebihi harapan tamu (Simon Ahie, 2019) Kepuasan ini salah satu terpenting karena berdampak langsung pada loyalitas, retensi dan reputasi keberlanjutan bisnis hotel. Hasil observasi yang sudah dilakukan bahwa sebagian tamu hotel Da Vienna Boutique Hotel Batam memberikan penilaian dengan beberapa keluhan dan guest comment yang menjadi salah satu permasalahan dari Da Vienna Boutique Hotel Batam. maka peneliti tertarik untuk mengambil judul “Pengaruh Kualitas Pelayanan Terhadap Kepuasaan Tamu Di Davienna Boutique Hotel. Metode penelitian ini menggunakan metode penelitian kuantitatif dengan jumlah sampel 50. Hasil dari penelitian variabel kualitas pelayanan ditemukan bahwa indikator terbanyak yaitu indikator reability dengan hasil lebih banyak responden yang ‘sangat setuju’ dengan frekuensi 46 (92%) dan tangibles dengan responden ‘sangat setuju’ 44 (88%). Hasil dari penelitian variabel kepuasan tamu ditemukan bahwa indikator terbanyak yaitu indikator feedback dan review responden yang ‘sangat setuju’ 37 (74%) dan inovasi dengan hasil lebih banyak responden yang ‘setuju’ dengan frekuensi 35 (70%) Hasil penelitian menjelaskan bahwa nilai thitung sebesar 1,545 dan nilai ttabel sebesar 1,299 (1,545 > 1,299) yang berarti thitung lebih besar dari pada ttabel , maka hasil hipotesis H0 ditolak dan Ha diterima, artinya terdapat pengaruh yang signifikan antara variabel kualitas pelayanan terhadap variabel kepuasan tamu. Nilai koefisiensi determinasi sebesar 0,647. Sedangkan, besarnya pengaruh kualitas pelayanan sebesar 64,7% sedangkan sisanya 36,3% pengaruh dari faktor lain.
PENERAPAN SISTEM MENU ENGINEERING DALAM UPAYA MENGKLASIFIKASIKAN MENU PADA SOLUSI COFFEE & RESTO KOTA BATAM Susilawati; Arina Luthfini Lubis; Eva Amalia; Agung Arif Gunawan
Media Bina Ilmiah Vol. 19 No. 4: Nopember 2024
Publisher : LPSDI Bina Patria

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Abstract

Solusi Coffee & Resto Batam adalah sebuah usaha yang bergerak di bidang pelayanan pangan (makanan dan minuman) dengan mengusung konsep instagramable, solusi berusaha menarik pelanggan dari semua usia dan memberi mereka kesempatan untuk bersantai. Saat ini Solusi sedang mengalami penurunan pengunjung, oleh sebab itu peneliti melakukan evaluasi terhadap menu yang ditawarkan. Tujuan penelitian ini yaitu untuk mengetahui klasifikasi pada suatu menu yang menggunakan teori Menu Engineering dan studi kualitatif yang menggunakan analisis deskriptif. Teori Menu Engineering terdiri dari dua variabel yaitu Tingkat Popularitas dan Kontribusi Marjin. Teknik pengumpulan data yang dilakukan oleh peneliti yaitu dengan melakukan observasi secara langsung dan wawancara terhadap pihak manajemen Solusi Coffee & Resto. Berdasarkan dua variabel terbagi menjadi empat klasifikasi yang terdiri dari Star, Plowhorse, Puzzle, Dog. Dari 60 item menu makanan di Solusi Coffee & Resto yang termasuk dalam kelompok Star sebanyak 22 item menu dengan persentase 36,67%, kelompok Plowhorse sebanyak 15 item menu dengan persentase 25,00%, kelompok Puzzle sebanyak 15 item menu dengan persentase 25,00%, dan kelompok Dog terdiri dari 8 item menu dengan persentase 13,33%.
PENGARUH MEDIA SOSIAL INSTAGRAM TERHADAP PENJUALAN KAMAR DI BEVERLY HOTEL BATAM Asikin, Nur; Pristiwasa, I Wayan Thariqy Kawakibi; Lubis, Arina Luthfini
Jurnal Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Vol 9 No 1 (2024): Volume 9 No 1
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/pariwisata.v9i1.3608

Abstract

Room sales at the Beverly Hotel Batam will increase and decrease in March 2023. Based on researchers' observations of the Beverly Hotel Batam, this hotel promotes its products via Instagram directly and can influence whether Beverly Hotel Batam followers and even other Instagram users can see what products are offered. Beverly Hotel Batam. The effectiveness and efficiency of marketing using Instagram media is still not visible in room sales. Quantitative research methodology was applied. Researchers used questionnaires as a data collection strategy. Descriptive statistical analysis is used to gain a general understanding of the social media variables Instagram (X) and room sales (Y). The mathematical formulation that shows the relationship between the two variables is Y = 5.082 + 0.770 Based on the research results, it was obtained that R Square = 0.491, which shows that the social media variable Instagram (X) contributed 49.1% to the Room Sales variable (Y), and the remaining 50.9% was influenced by variables not explored in this research. The results of this research provide input for hotels to pay more attention to selling their rooms which are displayed on Instagram social media, displaying prices, sharing photos and videos and creating content that attracts customers' attention.
EXPLORING RAMADHAN MSME TRENDS AS A TOURIST ATTRACTION IN BATAM CITY Arina Luthfini Lubis; Andri Wibowo; Zahara Fatimah; Yudha Wardani; Oktora Aji Pratama
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.3035

Abstract

Ramadhan-based micro, small, and medium enterprises (MSME) grow rapidly in major cities as seasonal economic activities, yet their potential as culinary tourism attractions remains underexplored. This study aims to explore the potential of Ramadhan MSME in Batam City and propose development strategies within the framework of sustainable tourism. A mixed method approach was used, involving 195 tourist respondents through questionnaires and 30 vendors selected purposively for interviews. Data were gathered through field observation, documentation, and analyzed using descriptive and thematic techniques. Findings show that MSME activities peaked in the first three weeks of Ramadhan, with popular products including snacks and full meals. Most vendors were micro-enterprises managed independently, earning daily turnovers of IDR 500,000–1,000,000. Tourists valued service and the Ramadhan atmosphere as key attractions, although cleanliness and facilities need improvement. Pasar Mega Legenda was the most visited site. Recommended strategies include product innovation, integration into tourism packages, digital branding, and ongoing training. This study highlights that Ramadhan MSME have strong potential to become part of Batam’s inclusive, creative, and sustainable tourism ecosystem.
ANALYSIS OF THE EFFECTIVENESS, USABILITY, AND SAFETY ASPECTS OF MARINE WASTE CRAFT PRODUCTION MACHINES ON THE PRODUCTIVITY OF COASTAL COMMUNITIES IN BATAM CITY Arina Luthfini Lubis; Frangky Silitonga; Putri Sima Siallagan
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.4146

Abstract

This study is motivated by the low productivity of coastal communities in processing marine waste into economically valuable handicrafts. One of the main obstacles is the lack of proper production tools, which results in inefficient and time-consuming work processes. The purpose of this research is to analyse the effect of production machine effectiveness on increasing the productivity of coastal communities in Batam City. The study adopts a quantitative approach with a descriptive-associative design. Data were collected from 30 respondents using a Likert-scale questionnaire and analysed through validity and reliability tests, multiple linear regression, and classical assumption tests. The results show that the variables of effectiveness, ease of use, and work safety have a significant simultaneous effect on productivity. The regression model formed is: Y = 32.911 – 0.520X₁ + 0.291X₂ – 0.417X₃, with an adjusted R square value of 0.655. This indicates that 65.5% of the variation in community productivity can be explained by the three variables. This research confirms that the use of production machines can serve as a strategic solution to improve work efficiency and productivity among coastal communities. These findings are expected to serve as a foundation for developing future community empowerment programs based on appropriate technology.
Enhancing Hotel Frontliner Professionalism Through Industry-Standard Grooming Training at Planet Holiday Hotel Batam Supardi; Lubis, Arina Luthfini; Fatimah, Zahara; Wibowo, Andri
JURNAL KEKER WISATA Vol. 4 No. 1 (2026): JANUARI 2026
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v4i1.477

Abstract

This community service program was carried out in response to the increasing demands of professionalism in the hospitality industry, where frontliner appearance significantly affects guest impressions. Grooming is not only about physical appearance but also represents work ethics and service standards. The program took place at Planet Holiday Hotel Batam and involved five front office staff and 20 first-semester students from Batam Tourism Polytechnic. This activity aimed to improve frontliner grooming based on hotel industry standards. The method used was a combination of material presentation, practical demonstration, direct application, and group reflection. Each academic contributed to different roles such as proposal preparation, coordination with the hotel, training delivery, and discussion facilitation. The outcomes indicated a significant increase in participants' understanding, as shown in pre-test and post-test results. Hotel staff reported better awareness of grooming practices, while students expressed increased motivation and comprehension through hands-on learning. The session also promoted meaningful dialogue between academia and industry. Participants were highly enthusiastic, and the training environment was supportive and interactive. This success demonstrates the effectiveness of community service programs in bridging education and industry needs. Moreover, it opens up opportunities for future collaborations, such as structured internships or continuous professional training. The result of this program underscores the importance of experiential learning and cross-sectoral partnerships in preparing competent and industry-ready human resources. In conclusion, practical and collaborative models of community service like this provide a sustainable approach to workforce development and quality service improvement in hospitality.
Accreditation Assistance For Jurnal Teknik Elektrosista At Magelang Military Academy Silitonga, Frangky; Nasution, M Nur; Cahayani, Kartika; Lubis, Arina Luthfini; Hifni, Muchammad; Ahsan, Ahmad Nur; Purify, Aura; Nurtjahyono, Nurtjahyono
JURNAL KEKER WISATA Vol. 4 No. 1 (2026): JANUARI 2026
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v4i1.479

Abstract

Assistance in the accreditation of scientific journals is a strategic step in improving the quality of academic publication governance, especially in the Defense Electrical Engineering Study Program at the Magelang Military Academy. Scientific journals play an important role as a medium for disseminating the research results of lecturers and cadets, as well as a means of strengthening the culture of research and scientific development in the field of defense technology. Therefore, efforts to assist journal accreditation are an urgent need so that journal management meets the national standards set by the Ministry of Education, Culture, Research, and Technology. The mentoring activities are focused on strengthening journal management based on Open Journal Systems (OJS), starting from structuring the editorial structure, preparing publication ethics policies, improving article templates, to optimizing the peer review process. In addition, the assistance also includes improving the quality of the article substance, publication consistency, completeness of metadata, and fulfilling the technical aspects of accreditation such as DOI, indexation, and citation. Through a participatory approach, the coaching team works intensively with journal managers to ensure that each stage of accreditation can be understood and implemented properly. The results of the mentoring activities showed a significant increase in journal managers' understanding of accreditation standards, improved quality of editorial governance, and the readiness of journals to participate in the national accreditation process. This assistance not only has an impact on the administrative aspect, but also encourages the professionalism of the management and the sustainability of the journal as an academic asset of the institution. With the realization of accredited journals, the Defense Electrical Engineering Study Program at the Magelang Military Academy is expected to be able to strengthen its academic reputation, support the tridharma of higher education, and contribute to the development of national defense science and technology.
Co-Authors ., Winny Adi Kurniawan Afriani, Miratia Agung Arif Gunawan Ahsan, Ahmad Nur Akbar, Zulkifli Ali Alamsyah, Nanang Alfiyandri Ambiyar, Ambiyar Aminuddin, Fattachul Huda Andri Wibowo Andri Wibowo Andri Wibowo Andri Wibowo Andriyatno, Valensia Devinsa As Shiddiqi, Ridho Asman Abnur, Asman Asro Atmaja, Hari Sandi Basriadi , Ali Benget Rosalina Bintang Cendekia Cahayani, Kartika Dailami Dailami Devega, Army Trilidia Dochi Ramadhani Dodi P. Yani Dwi Joko Siswanto Eryd Saputra Eva Amalia Eva Amalia Fahmi Rizal Fakhri, Nurul Falky, M. Faredz Fatimah, Zahara Febri Ana Parhusip Felinda, Viona Fidya Farasalsabila Fierman Sjafirial Agustus Frangky Silitonga Frangky Silitonga Friadi, John Gunawan, Agung Arif Hifni, Muchammad Ika Parma Dewi Indah Kusuma Dewi, Indah Kusuma Jefri Jefri Jeniffer , Jeniffer Jlinus, Nizwardi John Friadi Joko Prasetyo Joshua Cesario Matulessy Junita Junita Kamelia Santika Kamelia Santika Kartika Cahayani Koh, Christina Krismadinata Krismadinata Krismadinata Krismadinata, Krismadinata Kristin, Lia Larisang Lise Asnur Louis, Tiffany Evelyn M. Ansyar Bora M. Gemi Rabil Mabruroh, Siti Khoriatul Miratia Afriani Miratia Afriani Mishaly Humayrah Mohammad Nur Afriliandi Nasution Morysa, Jessyka Muhammad Haikal, Cahyo Nabila Syaharani Nana Putri Amelita Nasution, M Nur Naya Sabrina Nizwardi Jlinus Novi Hendri Adi Novianti, Jenni Nur Asikin Nurliza Nurtjahyono Nurtjahyono Nurtjahyono, Nurtjahyono Oktora Aji Pratama Parhusip, Febri Ana Pratama, Oktora Aji Pristiwasa, I Wayan Thariqy Kawakibi Purify, Aura Putri Sima Siallagan Putri, Silvia Pratama Aneke Rahmadi Rahmadi Rahmadi Refdilzon Yasra, Refdilzon Ridho As Shiddiqi Rini, Rosie Oktavia Puspita Rita Rita Ritchie Etenia Lucianto Rosie Oktavia Puspita Rini Sagala, Rahel Natasya Sahril, Muhammad Salsabila Ghaisani Sanusi Sarah Octavianna Simbolon Sari Epami Sipahutar Seffany, Diana Silvia Pratama Aneke Putri Simeru, Arden Siti Meisyaroh Sitorus, Sri Wahyuningsih Suci Kintani Izzumi Setiawan Sukmamedian, Haufi Supardi Supardi Supardi . Supardi Supardi Suroto Syafruddin Rais, Syafruddin Thania Nadhirah Amalina Tito Pratama Unung Verawardina Unung Verawardina Unung Verawardina, Unung Veronika Wahdi, Yera Wahda Wahyudi Ilham Wakhinuddin Wakhinuddin Wakhinuddin Wakhinuddin, Wakhinuddin Wardhani, Galih Setya Wibowo, Agung Edy Wijaya, Hana Wulanda, Olivia Diva Yera Wahda Wahdi YOFFIE KHARISMA DEWI Yudha Wardani Yudha Wardhani Yunesman, Yunesman Zahara Fatimah Zahara Fatimah Zahara Fatimah Zaharafatimah Ziqra Putra Ilham