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All Journal E-Journal of Tourism CIVED (Journal of Civil Engineering and Vocational Education) Jurnal Pendidikan Indonesia Media Wisata Journal Industrial Servicess Jurnal Dimensi Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Basicedu VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Minda Baharu Jurnal Teknologi Informasi dan Pendidikan Jurnal Industri Kreatif (JIK) Jurnal Manajemen Pelayanan Hotel Jurnal Kepariwisataan dan Hospitalitas FORUM PAEDAGOGIK REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN Jurnal Kepariwisataan SABBHATA YATRA : Jurnal Pariwisata dan Budaya Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian Masyarakat Aufa (JPMA) Annals of Human Resource Management Research Journal of Innovation Research and Knowledge Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Basicedu Jurnal Mekar Media Bina Ilmiah Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Nagara Bhakti: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Rekayasa dan Inovasi Bisnis Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Jurnal Sistem Informasi dan Manajemen Research in Education and Technology (REGY)
Lubis, Arina Luthfini
Politeknik Pariwisata Batam
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Skills and Knowledge Development Training for Students in the Tourism Industry at SMKN 1 Bintan Utara Lubis, Arina Luthfini; Supardi; Fatimah, Zahara; Novianti, Jenni
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.320

Abstract

This community service program aims to develop the practical skills and tourism knowledge of students at SMKN 1 Bintan Utara, given the rapid development of the tourism sector in Bintan which creates a need for skilled workers. Students need skills that are in line with hospitality industry standards, such as excellent service, front office management, and the use of digital technology. This training is designed to bridge the gap between classroom theory and the demands of the working world through various methods, such as lectures, simulations, and hands-on practice, which provide real learning experiences. In this training, students participate in scenarios that train them to face live situations in the world of work, helping them master essential skills in customer service and the use of digital technology in tourism. The results of this program show an increase in students' understanding and confidence in their skills. They also felt more prepared to enter the workforce after completing the training. With training that focuses on practical skills development, vocational schools such as SMKN 1 Bintan Utara can produce graduates who are ready to compete in the tourism labor market, both locally and internationally. The program emphasizes the importance of aligning vocational education with industry needs to support the development of the local tourism economy and improve workforce competitiveness.
The Synergy of Academics and Industry Practitioners in Improving Tourism Services at Kamuella Resort Lubis, Arina Luthfini; Wibowo, Andri; Wardani, Yudha; Pratama, Oktora Aji
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.321

Abstract

This community service program focuses on improving tourism services at Kamuella Resort through a synergy between academics and industry practitioners, aiming to respond to the need for high-quality services amidst rising tourist expectations, especially after the pandemic. This collaboration blends academic insights on traveler trends and preferences with practical expertise in the daily operations of the industry, resulting in a comprehensive and sustainable service improvement strategy. Implementation methods included intensive training of employees in customer service skills, improvement of standard operating procedures (SOPs) to align with the latest quality standards, and strengthening cross-departmental coordination to ensure service consistency in all aspects of resort operations. In addition, regular evaluations are conducted to monitor the implementation of SOPs and identify opportunities for improvement, so that employees' capabilities continue to improve and are able to meet guest expectations more effectively. The results of this program can be seen in improved employee skills, operational efficiency, and guest satisfaction as reflected in positive reviews and increased customer loyalty. In addition to the benefits to the resort, the program also created a model of collaboration that can be replicated in other tourist destinations, ultimately contributing to improved service standards in the local tourism sector. The overall program demonstrates the importance of partnerships between academia and industry to create responsive, high-quality services and build a reputation that supports the competitiveness and sustainability of the tourism sector.
OPTIMALISASI PENGELOLAAN TROLI UNTUK MENINGKATKAN EFISIENSI OPERASIONAL ROOM ATTENDANT DI PACIFIC PALACE HOTEL BATAM Falky, M. Faredz; Supardi; Lubis, Arina Luthfini; Fatimah, Zahara; Wibowo, Andri
Jurnal Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Vol 10 No 1 (2025): Volume 10 No 1
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/pariwisata.v10i1.4619

Abstract

Pengelolaan troli yang optimal merupakan faktor penting dalam mendukung efisiensi operasional room attendant di industri perhotelan. Penelitian ini dilakukan di Pacific Palace Hotel Batam untuk mengidentifikasi kendala dalam pengelolaan troli yang memengaruhi produktivitas staf housekeeping, terutama pada tingkat hunian tinggi. Menggunakan pendekatan kualitatif, penelitian ini melibatkan wawancara dengan tiga informan kunci (Executive Housekeeping, Supervisor Housekeeping, dan Staff Housekeeping), observasi langsung, dan dokumentasi. Hasil penelitian menunjukkan bahwa keterbatasan jumlah troli, kondisi fisik troli yang rusak, penataan barang yang tidak terorganisir, lokasi penyimpanan troli yang tidak strategis, serta kurangnya edukasi staf merupakan kendala utama yang menurunkan efisiensi operasional. Penundaan waktu kerja akibat permasalahan ini tercatat mencapai 30–40 menit per shift. Pembahasan mengungkapkan bahwa perbaikan dalam manajemen troli dapat meningkatkan efisiensi kerja hingga 20%, sesuai dengan penelitian sebelumnya. Rekomendasi yang diusulkan meliputi penambahan jumlah troli, perbaikan kondisi fisik troli melalui pemeliharaan rutin, penerapan standar penataan barang, penempatan strategis lokasi penyimpanan troli, dan pelatihan staf secara berkala. Implementasi rekomendasi ini diharapkan dapat mengurangi waktu kerja yang terbuang, meningkatkan produktivitas room attendant, serta mendukung kualitas pelayanan kepada tamu. Penelitian ini menyimpulkan bahwa pengelolaan troli yang baik tidak hanya meningkatkan efisiensi operasional tetapi juga berkontribusi terhadap kepuasan tamu dan reputasi hotel. Hasil penelitian ini memberikan kontribusi praktis bagi manajemen hotel dalam merumuskan strategi peningkatan operasional housekeeping.
RESTAURANT AND CAFE MARKETING STRATEGY ON INSTAGRAM: TIBAN BATAM CULINARY BUSINESS ANALYSIS Lubis, Arina Luthfini; Afriani, Miratia
JURNAL MANAJEMEN KULINER Vol. 4 No. 1 (2025): FEBRUARI 2025
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmn.v4i1.357

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pemasaran restoran dan kafe melalui Instagram terhadap keputusan konsumen untuk mengunjungi bisnis kuliner di daerah Tiban, Kota Batam. Latar belakang penelitian ini didorong oleh peningkatan penggunaan media sosial, khususnya Instagram, sebagai alat pemasaran yang efektif di industri kuliner. Instagram memungkinkan pengusaha kuliner untuk mempromosikan produk mereka secara visual dengan cepat dan menarik, yang dapat mempengaruhi perilaku konsumen. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kuantitatif, yang melibatkan survei kepada 100 konsumen yang aktif mengikuti akun Instagram restoran dan kafe di daerah Tiban. Teknik pengumpulan data dilakukan melalui kuesioner dan wawancara, sedangkan teknik analisis data menggunakan analisis deskriptif untuk melihat pengaruh pemasaran melalui Instagram terhadap keputusan konsumen. Hasil penelitian menunjukkan bahwa jenis konten Instagram, seperti video proses pembuatan makanan, infografis promo, dan foto makanan, memiliki pengaruh signifikan terhadap keputusan konsumen untuk mengunjungi restoran atau kafe. Video dan infografis terbukti lebih menarik perhatian dan meningkatkan interaksi dengan pengikut, yang pada gilirannya mendorong pengunjung untuk datang. Frekuensi posting dan respons terhadap komentar juga berperan penting dalam memperkuat hubungan dengan audiens. Kesimpulannya, pemasaran melalui Instagram terbukti efektif dalam menarik konsumen untuk mengunjungi restoran dan kafe di Tiban, Batam. Oleh karena itu, pengusaha kuliner disarankan untuk memanfaatkan Instagram secara optimal dengan fokus pada jenis konten yang menarik dan meningkatkan interaksi dengan pengikut.
PERAN EKONOMI KREATIF DALAM MENINGKATKAN KREATIVITAS DAN INOVASI PRODUK PARIWISATA DI KOTA BATAM MELALUI PERSPEKTIF KEWIRAUSAHAAN Lubis, Arina Luthfini; Fatimah, Zahara; Abnur, Asman
JURNAL MATA PARIWISATA Vol. 4 No. 1 (2025): MARET 2025
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193.360

Abstract

Ekonomi kreatif telah menjadi salah satu sektor penting dalam mendukung pengembangan kewirausahaan, khususnya di Kota Batam yang memiliki potensi besar sebagai destinasi wisata unggulan. Penelitian ini bertujuan untuk menganalisis peran ekonomi kreatif dalam meningkatkan kreativitas dan inovasi produk pariwisata melalui perspektif kewirausahaan. Dengan pendekatan kuantitatif deskriptif dan eksplanatori, penelitian ini melibatkan 100 pelaku usaha kreatif di sektor pariwisata Kota Batam sebagai responden. Data primer dikumpulkan melalui survei menggunakan kuesioner dengan skala Likert dan wawancara semi-terstruktur untuk memperkaya analisis. Data sekunder diperoleh dari laporan resmi dan publikasi terkait. Teknik analisis yang digunakan meliputi analisis statistik deskriptif untuk menggambarkan distribusi data dan regresi linier untuk menguji hubungan antara variabel ekonomi kreatif, kreativitas, inovasi, dan kewirausahaan. Hasil penelitian menunjukkan bahwa 85% responden menyatakan ekonomi kreatif secara signifikan mendorong kewirausahaan melalui inovasi dan diversifikasi produk wisata. Sebanyak 65% pelaku usaha memanfaatkan media sosial untuk promosi, sementara 70% menyatakan kolaborasi dengan industri pariwisata meningkatkan eksposur produk kreatif. Namun, kendala utama yang dihadapi adalah akses pembiayaan (60%) dan kurangnya pelatihan manajerial (55%). Inovasi produk berbasis budaya lokal diapresiasi oleh 75% wisatawan, yang turut meningkatkan daya tarik Kota Batam. Penelitian ini menyimpulkan bahwa integrasi ekonomi kreatif dan kewirausahaan berkontribusi pada pengembangan pariwisata yang berkelanjutan di Kota Batam. Penelitian selanjutnya disarankan untuk mengeksplorasi lebih dalam peran pemerintah dan komunitas lokal, serta menggunakan metode campuran untuk analisis yang lebih komprehensif.
The Effect of The Work Environment on Front Office Employees' Performance at The Pacific Palace Hotel Batam Sagala, Rahel Natasya; Lubis, Arina Luthfini; ., Supardi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070211

Abstract

Moreover, the city of Batam is strategically located near two national borders, namely Singapore and Malaysia,this is a big opportunity in the tourism sector, especially in the world of hotels. This research aims to analyzewhether the work environment has an influence on the effectiveness of employee performance, especially inthe front office environment at the Pacific Palace Hotel Batam. The research method used is a quantitativeapproach with simple regression analysis techniques to assess the relationship between 2 variables, workenvironment variables (as independent variables) and employee performance (as dependent variables). Dataprocessing uses simple regression analysis which includes normality test, T test and F test, and R2 test usingSPSS statistical software. The results are valid. In the hypothesis test results, H1 is accepted, this can also beseen from the significance results in tcount which has a result of 0.01. Overall the research results show thatthe hopethesis test on the work environment as a variable (X) has a positive effect on employee performanceas a variable (Y) both partially and simultaneous. The result of the regression equation is Y = 21.098 + 0.752X.The coefficient of determination (R2) results were 74.6%, which means employee performance beinginfluenced by other variables outside of this research test. Therefore, it is important for hotel management toprioritize improving working environment conditions, including employee training and development, so thatmaintaining employee welfare through the work environment can improve employee performance resultswhich ultimately can maintain competitiveness in the competitive hospitality industry.
ANALYSIS OF LEARNING EFFECTIVENESS IN THE 6+6 PROGRAM OF BATAM TOURISM POLYTECHNIC ON INTERNSHIP READINESS IN INDUSTRY Lubis, Arina Luthfini; Supardi, Supardi; Wibowo, Andri; Santika, Kamelia
FORUM PAEDAGOGIK Vol 16, No 1 (2025)
Publisher : Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/paedagogik.v16i1.15464

Abstract

This study aims to analyze the effectiveness of theoretical and practical learning during the first six months of the 6+6 program at Batam Tourism Polytechnic on the readiness of Culinary Management Study Program students to undergo internships in the industry. The approach used is a mixed method, with a quantitative method in the form of a pre-test and post-test using multiple-choice questions analyzed using N-Gain, as well as a closed questionnaire. The qualitative method was carried out through an open questionnaire that was analyzed thematically. The results showed that all students experienced a significant increase in scores, with an average N-Gain of 0.72 (high category), which indicates effective learning in forming technical competencies. In addition, students and lecturers assessed that the curriculum, facilities, and integration of theory-practice had run well. However, there are still gaps in soft skills aspects such as professional communication, stress management, and mental readiness. Therefore, it is necessary to strengthen simulation-based learning and case studies so that graduates are not only technically ready, but also adaptive to industry challenges. This study contributes to the development of a vocational education curriculum based on work experience and becomes a reference for tourism education institutions in improving industrial internship programs.
PENDAMPINGAN WISATA RAMAH LINGKUNGAN MELALUI PENERAPAN ECO TOURISM DI PANTAI TANJUNG PINGGIR Lubis, Arina Luthfini; Wardani, Yudha; Wibowo, Andri; Fatimah, Zahara; Supardi; Pristiwasa, I Wayan Thariqy Kawakibi
Jurnal Pengabdian Masyarakat Aufa (JPMA) Vol. 7 No. 1 (2025): Vol. 7 No 1 April 2025
Publisher : Universitas Aufa Royhan Di Kota Padangsidipuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51933/jpma.v7i1.1945

Abstract

Pantai Tanjung Pinggir sebagai salah satu destinasi wisata potensial di Kota Batam masih menghadapi tantangan dalam pengelolaan kebersihan lingkungan akibat rendahnya kesadaran wisatawan dan terbatasnya fasilitas pengelolaan sampah. Kegiatan Program Kreativitas Mahasiswa (PKM) ini bertujuan untuk meningkatkan kesadaran dan keterampilan mahasiswa serta mendukung pengelolaan pantai berbasis eco tourism. Program dilaksanakan pada 2 Mei 2025 di Pantai Tanjung Pinggir dengan melibatkan mahasiswa Program Studi Manajemen Divisi Kamar, dosen pembimbing, dan mitra pengelola pantai. Metode pelaksanaan meliputi sosialisasi konsep eco tourism, praktik langsung bersih pantai, lomba pengumpulan sampah, refleksi hasil kegiatan, serta evaluasi keberhasilan berdasarkan partisipasi mahasiswa dan umpan balik mitra. Observasi menunjukkan adanya peningkatan signifikan dalam pemahaman mahasiswa terhadap konsep eco tourism, keterampilan teknis pengelolaan sampah, dan kesadaran pentingnya keberlanjutan wisata, dengan tingkat keberhasilan di atas 85% untuk seluruh aspek yang dinilai. Mitra memberikan tanggapan positif dan berkomitmen untuk menerapkan rekomendasi hasil kegiatan, seperti sistem pengelolaan sampah terpilah dan penguatan edukasi kepada wisatawan. Kegiatan PKM ini efektif dalam mendukung perbaikan kondisi kebersihan pantai sekaligus membentuk karakter mahasiswa yang peduli terhadap pengembangan pariwisata berkelanjutan.
ANALISIS PENGELOLAAN DAYA TARIK WISATA DI DESTINASI PANTAI: PERSPEKTIF PENGUNJUNG DAN MASYARAKAT LOKAL DI PANTAI NEW MELUR, KOTA BATAM Hari Sandi Atmaja; Wahyudi Ilham; Arina Luthfini Lubis
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan mengevaluasi pengelolaan daya tarik wisata di Pantai New Melur, Kota Batam, dengan meninjau perspektif wisatawan dan masyarakat lokal. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan fokus pada enam elemen utama pengembangan destinasi (6A), yaitu atraksi, aktivitas, aksesibilitas, amenitas, layanan tambahan (ancillary services), dan ketersediaan paket wisata. Data diperoleh melalui teknik observasi, wawancara mendalam, dan dokumentasi selama Februari hingga Mei 2025. Temuan menunjukkan bahwa daya tarik utama Pantai New Melur terletak pada keindahan alamnya serta aktivitas wisata air yang cukup diminati. Akses ke lokasi tergolong baik, namun masih ada kekurangan terkait petunjuk arah dan sebagian infrastruktur jalan. Fasilitas penunjang seperti parkir, toilet, dan restoran telah tersedia, sementara layanan tambahan serta paket wisata belum berkembang optimal. Masyarakat lokal telah terlibat dalam kegiatan ekonomi pariwisata, tetapi masih memerlukan dukungan dalam bentuk pelatihan dan penyediaan sarana usaha. Studi ini merekomendasikan penguatan infrastruktur, pengembangan atraksi tambahan, dan peningkatan kolaborasi lintas sektor guna mendukung pengelolaan destinasi yang berkelanjutan dan inklusif.
EXPLORING RAMADHAN MSME TRENDS AS A TOURIST ATTRACTION IN BATAM CITY Lubis, Arina Luthfini; Wibowo, Andri; Fatimah, Zahara; Wardani, Yudha; Pratama, Oktora Aji
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.3035

Abstract

Ramadhan-based micro, small, and medium enterprises (MSME) grow rapidly in major cities as seasonal economic activities, yet their potential as culinary tourism attractions remains underexplored. This study aims to explore the potential of Ramadhan MSME in Batam City and propose development strategies within the framework of sustainable tourism. A mixed method approach was used, involving 195 tourist respondents through questionnaires and 30 vendors selected purposively for interviews. Data were gathered through field observation, documentation, and analyzed using descriptive and thematic techniques. Findings show that MSME activities peaked in the first three weeks of Ramadhan, with popular products including snacks and full meals. Most vendors were micro-enterprises managed independently, earning daily turnovers of IDR 500,000–1,000,000. Tourists valued service and the Ramadhan atmosphere as key attractions, although cleanliness and facilities need improvement. Pasar Mega Legenda was the most visited site. Recommended strategies include product innovation, integration into tourism packages, digital branding, and ongoing training. This study highlights that Ramadhan MSME have strong potential to become part of Batam’s inclusive, creative, and sustainable tourism ecosystem.
Co-Authors ., Winny Adi Kurniawan Afriani, Miratia Agung Arif Gunawan Agustus, Fierman Sjafirial Akbar, Zulkifli Ali Alamsyah, Nanang Alfiyandri Ambiyar, Ambiyar Aminuddin, Fattachul Huda Andri Wibowo Andri Wibowo Andri Wibowo Andri Wibowo Andriyatno, Valensia Devinsa As Shiddiqi, Ridho Asman Abnur, Asman Asro Atmaja, Hari Sandi Basriadi , Ali Basriadi, Ali Cahayani, Kartika Devega, Army Trilidia Dochi Ramadhani Dwi Joko Siswanto Eva Amalia Eva Amalia Fahmi Rizal Fakhri, Nurul Falky, M. Faredz Fatimah, Zahara Febri Ana Parhusip Felinda, Viona Frangky Silitonga Friadi, John Gunawan, Agung Arif Herasmus, Hilda Ika Parma Dewi Indah Kusuma Dewi, Indah Kusuma Jefri Jefri Jeniffer , Jeniffer Jingga Lestari Jlinus, Nizwardi Joko Prasetyo Junita Junita Krismadinata Krismadinata Krismadinata Krismadinata, Krismadinata Kristin, Lia Larisang Lise Asnur Louis, Tiffany Evelyn M. Ansyar Bora Mabruroh, Siti Khoriatul Mohammad Nur Afriliandi Nasution Morysa, Jessyka Muhammad Haikal, Cahyo Nabila Syaharani Nizwardi Jlinus Novi Hendri Adi Novianti, Jenni Nur Asikin Nurliza Nurtjahyono, Nurtjahyono Parhusip, Febri Ana Pratama, Oktora Aji Pristiwasa, I Wayan Thariqy Kawakibi Putri, Silvia Pratama Aneke Refdilzon Yasra, Refdilzon Ridho As Shiddiqi Rini, Rosie Oktavia Puspita Rita Rita Sagala, Rahel Natasya Sahril, Muhammad Santika, Kamelia Sanusi Sarah Octavianna Simbolon Sari Epami Sipahutar Seffany, Diana Siallagan, Putri Sima Silvia Pratama Aneke Putri Simeru, Arden Sitorus, Sri Wahyuningsih Suci Kintani Izzumi Setiawan Sukmamedian, Haufi Supardi Supardi Supardi . Supardi Supardi SUROTO Susilawati Syafruddin Rais, Syafruddin Unung Verawardina Unung Verawardina Unung Verawardina, Unung Wahdi, Yera Wahda Wahyudi Ilham Wakhinuddin Wakhinuddin Wakhinuddin Wakhinuddin, Wakhinuddin Wardhani, Galih Setya Wibowo, Agung Edy Wijaya, Hana Wulanda, Olivia Diva Yani, Dodi P. Yera Wahda Wahdi Yudha Wardani Yunesman, Yunesman Zahara Fatimah Zahara Fatimah Zaharafatimah