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All Journal E-Journal of Tourism CIVED (Journal of Civil Engineering and Vocational Education) Jurnal Pendidikan Indonesia Media Wisata Journal Industrial Servicess Jurnal Dimensi Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Basicedu VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Minda Baharu Jurnal Teknologi Informasi dan Pendidikan Jurnal Industri Kreatif (JIK) Jurnal Manajemen Pelayanan Hotel Jurnal Kepariwisataan dan Hospitalitas FORUM PAEDAGOGIK REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN Jurnal Kepariwisataan SABBHATA YATRA : Jurnal Pariwisata dan Budaya Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian Masyarakat Aufa (JPMA) Annals of Human Resource Management Research Journal of Innovation Research and Knowledge Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Basicedu Jurnal Mekar Media Bina Ilmiah Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Nagara Bhakti: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Rekayasa dan Inovasi Bisnis Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Jurnal Sistem Informasi dan Manajemen Research in Education and Technology (REGY)
Lubis, Arina Luthfini
Politeknik Pariwisata Batam
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PERANAN SARANA PRASARANA PERPUSTAKAAN BATAM TOURISM POLYTECHNIC DALAM MENDUKUNG LITERASI MAHASISWA MANAJEMEN DIVISI KAMAR Louis, Tiffany Evelyn; Lubis, Arina Luthfini
VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Vol 15, No 2 (2024): NOVEMBER
Publisher : STKIP Persada Khatulistiwa Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31932/ve.v15i2.3950

Abstract

ABSTRAKProgram Penilaian Sistem Pendidikan Internasional (PISA) menilai literasi global siswa setiap tiga tahun. Pada PISA 2022, meskipun hasil global menurun, peringkat Indonesia meningkat, dengan literasi Indonesia naik lima posisi dalam membaca dan matematika. Peningkatan ini terjadi di tengah penurunan literasi global. Rendahnya minat baca di Indonesia disebabkan oleh kurangnya kebiasaan dan fasilitas. Penelitian ini menggunakan teknik sampling acak dengan partisipan dari Politeknik Pariwisata Batam dan mahasiswa. Kepuasan pengguna perpustakaan ditentukan oleh kemudahan akses dan ketersediaan informasi. Pengurus menghadapi tantangan dalam meningkatkan literasi mahasiswa di Prodi Room Division Management (RDM). Ruang baca sudah dilengkapi fasilitas yang memadai, namun kunjungan mahasiswa masih jarang. Meskipun prosedur peminjaman buku sederhana, ketidakakuratan website perpustakaan dan kurangnya staf menghambat minat kunjungan. Teknologi mendukung efisiensi, tetapi fasilitas teknologi masih terbatas. Survei menunjukkan bahwa perbaikan pengelolaan dan layanan diperlukan untuk meningkatkan penggunaan perpustakaan.Kata Kunci: Literasi, Sarana Prasarana, Perpustakaan, MahasiswaABSTRACTThe Programme for International Student Assessment (PISA) evaluates global literacy of 15-year-old students every three years. In PISA 2022, although global results declined, Indonesia's ranking improved, with Indonesian literacy rising five positions in reading and mathematics. This improvement occurred amid a global literacy decline. The low reading interest in Indonesia is attributed to inadequate habits and facilities. This study uses random sampling with participants from Batam Tourism Polytechnic and students. Library user satisfaction is determined by access convenience and information availability. Administrators face challenges in enhancing students' literacy in Room Division Management (RDM). The reading room is equipped with adequate facilities, yet student visits remain infrequent. While the book borrowing procedure is simple, inaccuracies in the library website and insufficient staff hinder visit interest. Technology supports efficiency, but technological facilities are still limited. Surveys indicate that improvements in management and services are needed to boost library usage.Keywords: Literacy, Infrastructure, Libraries, Students
THE INFLUENCE OF LEARNING FACILITIES ON STUDENT SATISFACTION AT BATAM TOURISM POLYTECHNIC Imelda, Imelda; Supardi, Supardi; Lubis, Arina Luthfini
VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Vol 15, No 2 (2024): NOVEMBER
Publisher : STKIP Persada Khatulistiwa Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31932/ve.v15i2.3851

Abstract

ABSTRAKPenelitian ini menggunakan metodologi penelitian deskriptif kuantitatif untuk menilai dampak fasilitas pembelajaran terhadap kepuasan mahasiswa pada program Manajemen Divisi Kamar di Politeknik Pariwisata Batam. Data dikumpulkan melalui kuesioner yang diberikan kepada mahasiswa dan dianalisis menggunakan metode statistik deskriptif dan inferensial. Instrumen yang digunakan telah divalidasi dan dapat diandalkan untuk memastikan bahwa temuan pengukuran akurat dan konsisten. Analisis data dilakukan secara sistematis, meliputi reduksi data, display data, dan penarikan kesimpulan. Metode ini berupaya memberikan gambaran yang jelas mengenai hubungan antara fasilitas belajar dan tingkat kepuasan mahasiswa, serta menghasilkan temuan yang dapat dipercaya dan bermanfaat bagi pengembangan fasilitas pendidikan di institusi terkait. Temuan penelitian menunjukkan bahwa fasilitas belajar (X) memiliki pengaruh yang substansial terhadap kepuasan mahasiswa (Y), dengan nilai t-value sebesar 19,321, lebih besar dari nilai t-tabel sebesar 1,664. Koefisien regresi sebesar 1,178 mengukur besarnya pengaruh ini.Kata Kunci: Fasilitas Belajar, Kepuasan Mahasiswa, Penelitian Deskriptif KuantitatifABSTRACTThis study used a quantitative descriptive research methodology to assess the impact of learning facilities on student satisfaction in the Room Division Management program at Batam Tourism Polytechnic. Data were gathered via a questionnaire issued to students and analyzed using descriptive and inferential statistical methods. The instruments utilized were validated and reliable to ensure that the measurement findings were accurate and consistent. Data analysis was carried out systematically, including data reduction, data display, and conclusion drafting. This method seeks to provide a clear image of the relationship between learning facilities and student satisfaction levels, as well as to generate trustworthy and helpful findings for educational facility development at the relevant institution. The study's findings indicate that learning facilities (X) have a substantial effect on student satisfaction (Y), with a t-value of 19.321, more than the t-table value of 1.664. The regression coefficient of 1.178 measures the magnitude of this influence.Keywords: Learning Facilities, Student Satisfaction, Quantitative Descriptive Research
The Influence of Internship on The Professionality of Students Departement of Room Division at Batam Tourism Polytechnic Andriyatno, Valensia Devinsa; Lubis, Arina Luthfini; Fatimah, Zahara
Media Wisata Vol. 21 No. 2 (2023): Media Wisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/mws.v21i2.535

Abstract

This research aims to analyze the impact of internships on the professionalism of students majoring in the Rooms Division at the Batam Tourism Polytechnic. The research data consists of active students and alumni of the room division program at Batam Tourism Polytechnic university. This research uses a structured questionnaire (58 closed questions assessed using a 4-point Likert scale) which consists of 4 parts: Part I: Internship, Parts II, III and IV are assessments related to professional skills, namely part II: Attitude, part III Discipline and part VI: responsibility. This research uses descriptive statistical analysis. Next, scale measurement analysis is used to check the validity of the research data and the reliability of the questionnaire. Based on the test results using SPSS software, it can be stated that all statement items or questions given from all variables X, Y1, Y2 and Y3 are valid, because the calculated rvalue > rtable. Based on the results of the X and Y reliability tests above, it can be stated that all Cronbach's Alpha values for variables The results of the hypothesis test show that the alternative hypothesis for all variables is accepted. The formulation of the results of the multiple linear regression equation is Y1 = 12.307 + 0.295, Y2 = 7.790 + 0.538 X, and Y3 = 9.932 + 0.418. Internships have an influence of 21.1% in terms of responsibility. The research results illustrate the influence of internships on the professionalism of the rooms division in the hotel department
Planning for Publication Development on Room Sales in Sevenz Apartment Felinda, Viona; Lubis, Arina Luthfini
Media Wisata Vol. 22 No. 2 (2024): Media Wisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/mws.v22i2.737

Abstract

The apartment business presents a lucrative opportunity when employing effective marketing strategies, including social media publications which can enhance brand awareness and customer satisfaction. In Batam, an international industrial hub, the demand for accommodation is on the rise, and entrepreneurs such as the owners of Sevenz Apartments are capitalizing on this opportunity by developing daily and monthly rental businesses. However, there is a need for additional strategies to address the seasonal imbalance in occupancy rates. Therefore, the researcher developed publications for Sevenz Apartments. A descriptive design was employed in this study. Given the qualitative nature of the data, interviews were conducted to collect firsthand data from informants regarding publications in the marketing of Sevenz Apartments. Based on the interview results, a website was developed as the primary promotional platform providing comprehensive information about facilities, prices, and promotions. This website is expected to increase visibility and room sales by expanding the audience reach and utilizing social media and content marketing.
The Influence of Panda Kid’s Club Activities on Repeat Visit Intentions at Holiday Inn Resort, Batam City Seffany, Diana; Lubis, Arina Luthfini
Media Wisata Vol. 22 No. 2 (2024): Media Wisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/mws.v22i2.740

Abstract

This study evaluates the impact of activities and facilities at Panda Kid’s Club at Holiday Inn Resort Batam City, on guests' intention to return. The research questions identified are how activities at Panda Kid’s Club influence guests' intention to return and how the provided facilities contribute to this effect. The main objectives of this research are to determine the impact of Panda Kid’s Club activities on return intentions and how its facilities affect them. The quantitative method is based on the approach described by (John W. Creswell, 2017) to measure quantitative data objectively through surveys. This study uses the SPSS version 23 application to process the research survey data. The results of the analysis indicate a positive impact of creative and educational activities and good and safe facilities on guests' intention to return. The conclusion of this study confirms that activities at Panda Kid’s Club significantly influence guests' intention to return. Recommendations for future research include expanding the scope by incorporating additional independent variables to gain a more comprehensive understanding of factors affecting return intentions.
The Role of Front Office Staff in Providing Satisfaction and Comfort for Guests at Radisson Golf and Convention Center Batam Wijaya, Hana; Sukmamedian, Haufi; Lubis, Arina Luthfini; Supardi, Supardi
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080205

Abstract

This study aims to analyze the role and contribution of Front Office staff at Radisson Golf and Convention Center Batam in creating a satisfying and comfortable guest experience. Front Office staff have the main responsibility in direct interaction with guests, such as reception, reservation handling, and check-in and check-out process. The research method used is descriptive method with quantitative and qualitative approaches, through questionnaire survey and in-depth interviews. The sample consisted of randomly selected Front Office employees and hotel guests. The results showed that although the contribution of Front Office employees has not reached the level of statistical significance (p = 0.052), there are positive indications that the improvement of their role has an impact on guest satisfaction. Factors such as communication skills, ability to handle complaints, and efficiency in service greatly influence guests' perception of hotel service quality. In addition, the findings also show that guests' personal preferences and the hotel's environmental conditions also influence the overall guest experience. Based on these findings, hotel management is advised to increase employee training in interpersonal skills and conflict handling, and improve internal communication systems between departments to enhance service coordination. This study provides important insights for hotel management in optimizing the role of the Front Office to improve guest experience.
The Role of Laundry Attendant in Supporting Services at Edelweiss House of Laundry Novianti, Jenni; Fatimah, Zahara; Lubis, Arina Luthfini
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080201

Abstract

Rapid business growth in Indonesia has increased competition, with the main challenge being lengthy and costly licensing processes, as reflected in the Doing Business 2018 rankings. To succeed in the Indonesian market, particularly in the hospitality sector, it is crucial to build strong relationships with both business partners and government entities, as adequate facilities are key to customer satisfaction. On the other hand, the laundry industry is also experiencing rapid growth. Companies in this industry must focus on customer service and the adoption of the latest technology to remain competitive. This study employs a qualitative research method to explore the role and experience of laundry attendants in enhancing service quality, focusing on developing a deeper understanding of their impact on laundry services. Data was collected from primary and secondary sources through observation, interviews, questionnaires, and documentation, and validated using triangulation techniques. The research sample, which is a subset of the population of laundry attendants, was used to draw conclusions that can be generalized to the entire population. The findings indicate that laundry attendants at Edelweiss House of Laundry Batam play a crucial role in maintaining service quality by ensuring that laundry is processed to be clean and fragrant. Their skills and attention to detail significantly affect the final service outcome. The Laundry Manager and Supervisor emphasize the importance of training, supervision, and the use of high-quality chemicals and advanced technology. Service quality evaluation includes the effectiveness of the washing process, handling of customer complaints, and innovations in facilities. Questionnaire results show that customers are satisfied with the appearance, confidence, and speed of service provided by the laundry attendants. This study confirms that the performance of laundry attendants and an efficient service system are key to achieving high-quality standards at Edelweiss House of Laundry Batam.
The Role of Whatsapp Business Application in Improving the Service Performance of Front Office Staff of Four Points By Sheraton Hotel Batam Junita, Junita; Sukmamedian, Haufi; Lubis, Arina Luthfini; Supardi, Supardi
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080207

Abstract

Effective communication is crucial in the hospitality industry, yet there remain gaps in understanding how digital tools influence service quality and guest satisfaction. This study investigates the impact of WhatsApp Business on communication practices and service delivery at Four Points by Sheraton Batam. With the rapid evolution of technology, the hospitality sector must adapt to meet contemporary guest expectations. Utilizing a qualitative research approach, data were gathered through in-depth interviews and observations of staff and guest interactions over a three-month period. Findings reveal that WhatsApp Business significantly enhances responsiveness, streamlining communication between staff and guests. Staff reported that the application facilitated quicker resolutions of guest requests and complaints, ultimately contributing to a more positive overall experience. Moreover, the study found that effective use of WhatsApp Business improved accessibility, making it easier for guests to voice their needs. While these results are promising, the research also highlights that factors such as staff training, management commitment to customer service, and existing operational protocols play critical roles in determining overall service quality. This study underscores the relevance of integrating digital communication tools within the hospitality sector and provides insights applicable to other service-oriented fields, including school counseling. In conclusion, the adoption of digital tools like WhatsApp Business can substantially elevate guest experiences, aligning with contemporary expectations in the digital age. However, limitations such as a small sample size and the focus on a single hotel indicate the need for further research to explore the long-term effects of digital communication tools in enhancing service quality within the hospitality industry.
The Influence of Location on The Decision to Stay at Swiss- Belhotel Harbor Bay ., Winny; Edy Wibowo, Agung; Lubis, Arina Luthfini
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080118

Abstract

This study investigates the influence of hotel location on guests' decisions to stay at Swiss-Belhotel HarbourBay, a well-known hotel in Batam, Indonesia. The hotel offers all of the necessary amenities, and its workersprovide excellent service. The hotel's position, in a row of commercial shophouses in Harbor Bay and remotefrom major roads, is thought by hotel management to have an impact on the number of tourist visits, which isless than ideal. The study's goal is to research the relationship between hotel location and guest decision toremain, identify the important factors that influence guest decision to stay, and determine the impact on hotelroom sales. The study used a quantitative techniques methodology. The findings indicate that hotel location iscritical in deciding hotel location, with elements such as access, visibility, traffic, parking, and environment allinfluencing guests' decisions to stay. The study also identifies the factors that influence a guest's decision tostay, including product selection, brand selection, dealer selection, purchase timing, purchase quantity, andpayment method. The study's findings have major significance for hotel management, emphasizing thenecessity to shift hotel locations to boost overall hotel room sales. The alternative hypothesis is proven wherehotel location influences guest’s decision to stay with the formulation Y = 45.546 + 0.756X with a coefficient ofdetermination of 64.9%. This research suggests that hotels need to consider the location of a hotel beforebuilding a hotel so that it is easily accessible to potential guests.Keywords: Hotel Location, Guest’s Decision to Stay, Accessibility
ANALISIS PERAN INSTAGRAM DALAM KEPUTUSAN FOLLOWERS MELANJUTKAN STUDI DI BATAM TOURISM POLYTECHNIC Santika, Kamelia; Lubis, Arina Luthfini; Wibowo, Andri
JURSIMA Vol 12 No 2 (2025): Volume 12 Nomor 2 2025
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v13i1.899

Abstract

Penelitian ini mengevaluasi pengaruh Instagram @batamtoursmpolytechnic terhadap keputusan calon mahasiswa untuk mendaftar di Politeknik Pariwisata Batam. Data menunjukkan bahwa mayoritas responden (82,9%) mengikuti akun ini setiap hari sebelum pendaftaran, mencerminkan keterlibatan tinggi dan ketertarikan terhadap konten yang disediakan. Dengan fokus pada mahasiswa baru angkatan 2024 di Program Studi Manajemen Kuliner, penelitian ini mengumpulkan data menggunakan kuesioner yang terdiri dari pertanyaan terbuka dan tertutup. Kuesioner ini dirancang untuk mengeksplorasi persepsi responden terhadap konten Instagram @batamtoursmpolytechnic dan bagaimana konten tersebut memengaruhi keputusan mereka. Metode yang digunakan adalah desain kualitatif dengan pendekatan deskriptif, yang memungkinkan peneliti untuk menggali pemahaman mendalam mengenai fenomena ini. Hasil penelitian menunjukkan bahwa mayoritas responden aktif mengikuti akun Instagram @batamtoursmpolytechnic dan merasa konten yang disajikan memengaruhi keputusan mereka untuk mendaftar di BTP. Sebanyak (75,9%) responden menganggap postingan Instagram berpengaruh besar atau sangat besar dalam keputusan pendaftaran, dan 92,3% mengikuti akun tersebut sebelum mendaftar. Temuan ini mengindikasikan bahwa konten Instagram berperan signifikan dalam keputusan pendaftaran dan menawarkan peluang untuk meningkatkan keterlibatan dengan calon mahasiswa melalui strategi konten yang lebih relevan dan informatif. Penelitian ini memberikan wawasan berharga tentang peran media sosial dalam keputusan akademik calon mahasiswa.
Co-Authors ., Winny Adi Kurniawan Afriani, Miratia Agung Arif Gunawan Agustus, Fierman Sjafirial Akbar, Zulkifli Ali Alamsyah, Nanang Alfiyandri Ambiyar, Ambiyar Aminuddin, Fattachul Huda Andri Wibowo Andri Wibowo Andri Wibowo Andri Wibowo Andriyatno, Valensia Devinsa As Shiddiqi, Ridho Asman Abnur, Asman Asro Atmaja, Hari Sandi Basriadi , Ali Basriadi, Ali Cahayani, Kartika Devega, Army Trilidia Dochi Ramadhani Dwi Joko Siswanto Eva Amalia Eva Amalia Fahmi Rizal Fakhri, Nurul Falky, M. Faredz Fatimah, Zahara Febri Ana Parhusip Felinda, Viona Frangky Silitonga Friadi, John Gunawan, Agung Arif Herasmus, Hilda Ika Parma Dewi Indah Kusuma Dewi, Indah Kusuma Jefri Jefri Jeniffer , Jeniffer Jingga Lestari Jlinus, Nizwardi Joko Prasetyo Junita Junita Krismadinata Krismadinata Krismadinata Krismadinata, Krismadinata Kristin, Lia Larisang Lise Asnur Louis, Tiffany Evelyn M. Ansyar Bora Mabruroh, Siti Khoriatul Mohammad Nur Afriliandi Nasution Morysa, Jessyka Muhammad Haikal, Cahyo Nabila Syaharani Nizwardi Jlinus Novi Hendri Adi Novianti, Jenni Nur Asikin Nurliza Nurtjahyono, Nurtjahyono Parhusip, Febri Ana Pratama, Oktora Aji Pristiwasa, I Wayan Thariqy Kawakibi Putri, Silvia Pratama Aneke Refdilzon Yasra, Refdilzon Ridho As Shiddiqi Rini, Rosie Oktavia Puspita Rita Rita Sagala, Rahel Natasya Sahril, Muhammad Santika, Kamelia Sanusi Sarah Octavianna Simbolon Sari Epami Sipahutar Seffany, Diana Siallagan, Putri Sima Silvia Pratama Aneke Putri Simeru, Arden Sitorus, Sri Wahyuningsih Suci Kintani Izzumi Setiawan Sukmamedian, Haufi Supardi Supardi Supardi . Supardi Supardi SUROTO Susilawati Syafruddin Rais, Syafruddin Unung Verawardina Unung Verawardina Unung Verawardina, Unung Wahdi, Yera Wahda Wahyudi Ilham Wakhinuddin Wakhinuddin Wakhinuddin Wakhinuddin, Wakhinuddin Wardhani, Galih Setya Wibowo, Agung Edy Wijaya, Hana Wulanda, Olivia Diva Yani, Dodi P. Yera Wahda Wahdi Yudha Wardani Yunesman, Yunesman Zahara Fatimah Zahara Fatimah Zaharafatimah