Article Per Year (5 Year)
p-Index From 2020 - 2025
8.918
P-Index
This Author published in this journals
All Journal E-Journal of Tourism CIVED (Journal of Civil Engineering and Vocational Education) Jurnal Pendidikan Indonesia Media Wisata Journal Industrial Servicess Jurnal Dimensi Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal Penelitian Pendidikan IPA (JPPIPA) Zero : Jurnal Sains, Matematika, dan Terapan Jurnal Basicedu VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Minda Baharu Jurnal Teknologi Informasi dan Pendidikan Jurnal Industri Kreatif (JIK) Jurnal Manajemen Pelayanan Hotel Jurnal Kepariwisataan dan Hospitalitas FORUM PAEDAGOGIK REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN Jurnal Kepariwisataan SABBHATA YATRA : Jurnal Pariwisata dan Budaya Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian Masyarakat Aufa (JPMA) Annals of Human Resource Management Research Journal of Innovation Research and Knowledge Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Basicedu Jurnal Mekar Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Manajemen Rekayasa dan Inovasi Bisnis Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Jurnal Sistem Informasi dan Manajemen Research in Education and Technology (REGY)
Lubis, Arina Luthfini
Politeknik Pariwisata Batam
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

Published : 77 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 77 Documents
Search

 3   4   5   6   7 
PERANAN ROOM ATTENDANT DALAM UPAYA MENINGKATKAN PELAYANAN TERHADAP TAMU DI HOTEL GOLDEN VIEW Jefri; Supardi; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.150

Abstract

As an effort to develop special tourist attractions in the hotel industry to increase tourist attractiveness in Batam City, in producing goods and services for the needs of tourists according to these tourism destinations. The hotel industry has broad categories within the field of tourism specifically in the field of tourism which include lodging, food and beverage services, event planning, amusement parks and travel. A guest room (Room) is an important thing in hospitality and is the thing most sought after by local and foreign tourists, therefore the role of a Room Attendant is so important in maintaining cleanliness and quality so as to improve service to guests at the Golden View Hotel. This research was conducted at the Golden View Hotel Batam using qualitative research methods. Data collection techniques were carried out by interviewing 5 informants who were housekeeping employees. The data analysis technique used is data reduction, data display and data verification.
KINERJA KARYAWAN DEPARTEMEN HOUSEKEEPING DI SWISS-BELHOTEL HARBOR BAY BATAM HASIL PELATIHAN KERJA Parhusip, Febri Ana; Lubis, Arina Luthfini; Wibowo, Andri
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.153

Abstract

Tourism is the 3rd largest foreign exchange earner in Indonesia. Tourism in Batam City is well known at the international and national levels. Batam City itself has an increase in tourist rates of 44.35 in 2020 and 49.15 in 2021 according to (BPS, 2021). This is also very influential on the hospitality industry in Indonesia, the opportunity to build a business, especially in the hospitality industry, will greatly assist tourism travel activities in Indonesia. Housekeeping or hotel housekeeping is one of the departments that has a very important role in providing services to guests, especially in providing cleaning services, tidiness and completeness of items in guest rooms (Polii and Towoliu, 2018). In general, there is a decrease in performance which is suspected to be due to the inconsistent work training conducted at Swiss-belhotel Harbor Bay Batam and the decrease in employee motivation is influenced by several factors ranging from the level of work difficulty, skill objects, promotion opportunities, employee salaries and also appreciation of employee performance. impact on employee performance. The design of this research uses a quantitative research approach. In this study, the entire population of Swiss-belhotel Harbor Bay Batam housekeeping employees was used, totaling 18 employees. Data collection was carried out by distributing questionnaires and interviews to employees. Based on the results of data analysis, discussion, and data processing in this study, it can be concluded that the training carried out at Swiss-belhotel Harbourbay Batam has a positive and significant effect on the performance of housekeeping employees.
ANALISIS KETERAMPILAN PRIBADI ROOM ATTENDANT UNTUK MENINGKATKAN KEPUASAN PENGUNJUNG THE GOLDEN BAY HOTEL BATAM As Shiddiqi, Ridho; Supardi; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.159

Abstract

The Golden Bay Hotel Batam is a four-star quality hotel, with world standards, located on  Bengkong Laut Gold City in Batam. The hotel provides well-designed and comfortable rooms with wooden floors and city views, as well as a variety of additional facilities and activities to make visitors' stay more enjoyable. The cleaners are always impressed with the cleanliness of The Golden Bay Batam Hotel. This section is responsible for keeping the entire hotel environment clean, nice and tidy both inside and outside. Service presence, followed by friendliness and seamlessly provided facilities, drives a sense of satisfaction among guests, so that they come back for more. Soft skills, play an important role in the workplace as they are internal qualities that people have. Several concerns have been raised by visitors in tripadvisor comments, including displeasure with the performance of the room attendants. Some of the visitors' complaints on TripAdvisor are about unpleasant workers, sluggish service, and problems with accommodation. Based on the conclusions from the data obtained from interviews with three respondents about the soft skills of room attendants at The Golden Bay Hotel Batam, communication soft skills are the most important requirement. Meanwhile, compared to communication soft skills, emotional soft skills and critical thinking are the least needed. Because not all room attendants pay attention to visitors while carrying out their duties, guests complain. Room attendants should pay more attention to how important client preferences are at The Golden Bay Hotel Batam to increase visitor satisfaction. Room staff must also be aware of work support equipment that is no longer suitable for its purpose and must be updated so that it does not damage itself. To communicate with foreign tourists, flight attendants must master many languages. Communication indicators have developed into soft skills that play an important role in increasing visitor satisfaction.
ANALISIS KEPUASAN PENGUNJUNG PADA OBJEK WISATA PANTAI TANJUNG PINGGIR DI BATAM Nurliza; Wibowo, Andri; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 2 (2023): OKTOBER 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i2.238

Abstract

Batam City, situated within the Riau Islands Province, serves not only as a gateway for international tourists entering Indonesia but also stands as the country's premier tourist destination. Offering a plethora of attractions, including its renowned beaches, Batam City draws both locals and tourists alike seeking leisure and relaxation. Among these, Tanjung Pinggir Beach in Sekupang district holds particular allure. To ensure sustained visitor interest, there is a need to enhance service quality to achieve optimum tourist satisfaction. Employing a qualitative descriptive research approach, data were gathered through various methods such as observation, interviews, documentation, library studies, and questionnaires. The study involved 20 respondents selected through full sampling. Findings revealed that 62% of visitors expressed satisfaction with the attractions, while 69% agreed on the accessibility. However, only 70% reported dissatisfaction with the amenities provided. Consequently, it is imperative for the management of tourist attractions to implement improvements to bolster visitor numbers.
STRATEGI PENINGKATAN SANITASI ROOM ATTENDANT UNTUK MENCIPTAKAN CITRA POSITIF PADA SAHID BATAM CENTER HOTEL & CONVENTION Fakhri, Nurul; Supardi; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 2 (2023): OKTOBER 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i2.244

Abstract

Sanitation, which encompasses the maintenance of both personal and environmental cleanliness, serves as a pivotal measure in preventing the spread of diseases, particularly in communal settings such as the Sahid Batam Center Hotel & Convention. Within the context of this establishment, the focus of this study lies in investigating the sanitation management strategies employed by room attendants to bolster the hotel's favorable perception. Employing qualitative methodologies, the research involved in-depth interviews with key personnel from the housekeeping department, including the executive housekeeper, housekeeping supervisor, and room attendant, alongside soliciting feedback from a guest. The findings underscore the meticulous adherence to sanitation protocols and cleanliness standards as outlined in the Standard Operating Procedures (SOP). It becomes apparent that such stringent adherence not only mitigates the occurrence of undesirable incidents but also fosters an environment conducive to promoting positive perceptions of the Sahid Batam Center Hotel & Convention. Notably, guests' responses affirm the efficacy of these efforts, citing the establishment's commendable hygiene standards and the exemplary warmth exhibited by its staff towards patrons. This confluence of factors underscores the hotel's commitment to not only maintaining optimal cleanliness but also cultivating a hospitable ambiance that enhances its overall image.
PERAN KOMUNIKASI INTERPERSONAL FRONT OFFICE DALAM MENINGKATKAN PENGALAMAN TAMU DI ASIALINK HOTEL BY PRASANTHY BATAM Wulanda, Olivia Diva; Andri Wibowo; Lubis, Arina Luthfini; Fatimah, Zahara
JURNAL MEKAR Vol. 3 No. 1 (2024): APRIL 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v3i1.287

Abstract

This study discusses the critical role of interpersonal communication carried out by the front office team in enhancing the guest experience at the Asialink Hotel in Batam. Through qualitative research methods, data were collected via interviews and direct observations of both front office staff and hotel guests. The findings reveal that effective and friendly communication from the front office not only strengthens relationships with guests but also significantly contributes to guest satisfaction and loyalty. These results underscore the essential nature of communication skills within the hospitality industry and highlight their impact on service quality. The study suggests that management should prioritize training programs focused on enhancing these skills to improve overall guest experience. Furthermore, the front office staff demonstrated high levels of empathy, showing keen sensitivity to guest needs and a proactive approach to addressing complaints. Their supportive and positive attitudes were evident as they responded to guest concerns with spontaneity and clarity, using polite language and maintaining friendliness while providing information. The staff's ability to offer relevant supporting information further enhances guest experience. Additionally, the study found that the front office staff exhibited fairness and equality in their service delivery, ensuring that all guests received consistent, high-quality service without discrimination. This comprehensive approach to communication highlights its vital role in the success of the hospitality industry.
PENGARUH INSTAGRAM TERHADAP KEPUTUSAN PENGUNJUNG UNTUK BERWISATA KE MEGA WISATA OCARINA KOTA BATAM Mabruroh, Siti Khoriatul; Supardi, Supardi; Lubis, Arina Luthfini
JURSIMA Vol 11 No 3 (2023): Volume 11 Nomor 3 2023
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v11i3.743

Abstract

Kota Batam dijuluki sebagai kota pintu masuk Indonesia karena berdekatan dengan negara Malaysia dan singapura. Akses yang mudah menuju negara tetangga menyebabkan Kota Batam sering menjadi Kota yang sering dikunjungi wisatawan asing. Berkembangnya sektor pariwisata diimbangi dengan berkembangnya teknologi digital. Destinasi wisata di Kota Batam juga semakin melakukan inovasi dengan mengikuti kecanggihan teknologi digital seperti ragam pelayanan berbasis digital yang ditawarkan kepada wisatawan. Hal ini menyebabkan Masyarakat cenderung menggunakan media sosial untuk melakukan riset tempat wisata salah satunya menggunakan Instagram. Sadar dengan pesatnya perkembangan internet dan kuatnya media sosial terutama Instagram dalam menyebarkan informasi kepada masyarakat Kota Batam, Indonesia maupun mancanegara. Wisata ocarina di promosikan melalui media sosial Instagram yang diberi nama @New.ocarina. Namun berdasarkan unggahan yang diposting di instagram pantai ocarina, rata-rata pengguna Instagram tidak lebih dari 100 suka dengan tayangan pengguna rata-rata 2.832 kali diputar. Kontradiksi dalam kasus tersebut membuat peneliti untuk melakukan identifikasi apakah benar atau tidak media sosial Instagram memiliki pengaruh terhadap keputusan pengunjung untuk berwisata. Penelitian ini menggunakan desain penelitian deskriptif dengan jenis data penelitian kuantitatif dengan menjabarkan variabel yang didukung dengan data yang dihasilkan berdasarkan hasil di lapangan. Berdasarkan hasil penelitian yang didapatkan dalam pembahasan bab sebelumnya, maka peneliti menarik beberapa kesimpulan sebagai berikut: H0 = Ditolak karena tidak sesuai dengan hasil penelitian; H1 = Diterima karena Ada pengaruh media sosial Instagram terhadap keputusan pengunjung. Dengan hasil Persamaan regresi linier sederhana yang didapatkan yaitu Y=38,949 – 0,068X. Media sosial Instagram @New.Ocarina tidak memiliki pengaruh yang signifikan terhadap keputusan pengunjung di Mega wisata ocarina di Kota Batam dilihat dari hasil uji t dengan t table = 1,987 dengan t hitung -0,818. Nilai signifikan sebesar 0,416 lebih besar dari 0,05. Instagram hanya berpengaruh 0,8% dalam keputusan pengunjung, sisanya 99,2% keputusan pengunjung dipengaruhi oleh hal lain diluar penelitian ini.
Daya Tarik Wisata Puncak Beliung Batam: Pengaruh Amenitas, Pelayanan, dan Fasilitas Terhadap Kepuasan Wisatawan Morysa, Jessyka; Lubis, Arina Luthfini
Jurnal Kepariwisataan dan Hospitalitas Vol 7 No 2 (2023): Vol.7,No.2,2023
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kota Batam terletak di Provinsi Kepulauan Riau dan memiliki beberapa tempat wisata, salah satunya destinasi Puncak Beliung yang merupakan kawasan agrowisata di Kota Batam yang mengedepankan wisata lingkungan. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh daya tarik wisata, fasilitas, dan pelayanan terhadap kepuasan pengunjung objek wisata Puncak Beliung Kota Batam. Penelitian ini mengambil pendekatan kuantitatif dan memiliki partisipan sebanyak 81 orang. Beberapa pendekatan digunakan untuk mengumpulkan data dalam penelitian ini, antara lain kuesioner, wawancara, observasi, dan pencatatan. Teknik analisis data yang digunakan adalah analisis deskriptif. Analisis regresi linier berganda dengan uji T, uji F, dan R2 digunakan dalam pengolahan data. Berdasarkan hasil pengujian yang diperoleh dengan software SPSS, masing-masing pertanyaan dari seluruh variabel X1, X2, X3, dan Y adalah valid. Semua nilai alfa variabel Cronbach X1 (0,808), X2 (0,793), X3 (0,803), dan Y (0,800) memiliki nilai lebih besar dari 0,60, sehingga mereka dianggap reliabel, menurut hasil uji reliabilitas X dan Y. Hasil uji hipotesis menunjukkan bahwa untuk setiap variabel, hipotesis alternatif diterima. Y= 0,2.714 + 0,369 (X1) + 0,184 (X2) + 0,324 (X3) adalah persamaan regresi linier berganda yang diformulasikan. Variabel daya tarik wisata (X1), fasilitas (X2) dan pelayanan (X3) memengaruhi kepuasan wisatawan (Y), dengan koefisien determinasi (R2) sebesar 76,4%. Hasil penelitian menunjukkan bahwa kepuasan pengunjung terhadap objek wisata Puncak Beliung di Kota Batam dipengaruhi secara positif dan signifikan oleh pengujian hipotesis secara parsial dan sinkron pada variabel-variabel yang terdiri dari daya tarik wisata, fasilitas, dan pelayanan.
The Impact of Room Attendant’s Service Quality on Guest Satisfaction at BWP Hotel Batam Fatimah, Zahara; Lubis, Arina Luthfini; Sitorus, Sri Wahyuningsih
JURNAL KEPARIWISATAAN Vol 23 No 2 (2024): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v23i2.1411

Abstract

The growth of the tourist industry need a variety of supporting aspects, one of which is hotel accommodation. BWP Panbil Batam is a four-star plus hotel with a premium concept that opened in 2016 in Batam City. BWP Panbil has numerous departments to assist operating activities, the most important of which is the housekeeping department, particularly in the room attendant position. BWP Panbil Batam continues to try to enhance services in order to maintain a positive image and ensure that visitors are content with what they pay for and what they receive. To clarify the topic matter or research findings, this study employs quantitative methods with a descriptive approach. Using the Slovin algorithm, the researchers collected a sample of 100 responses from customers who stayed at the BWP Panbil Batam Hotel between January and June 2022. Based on the partial test known as t-test, it is possible to infer that hypothesis H1 is accepted in this research and hypothesis null (H0) is rejected. The R2 value is 0.595, as determined by the determinant coefficient test findings. This suggests that service quality influences client satisfaction at the BWP Panbil Batam Hotel by 59.5%, with the remaining 40.5% impacted by other independent factors not investigated in this study.
Studi Pembelajaran Berbasis Teknologi Di Abad 21 Pada Mata Kuliah Desain Grafis Pada Perguruan Tinggi Jurusan Teknik Informatika Simeru, Arden; Lubis, Arina Luthfini
Research in Education and Technology (REGY) Vol. 1 No. 1 (2022): Research in Education and Technology (REGY)
Publisher : PT The Collaboration UVW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62590/regy.v1i1.5

Abstract

Abad 21 atau yang lebih dikenal sebagai zaman modern serta zaman era revolusi industri 4.0 yang mengharuskan tiap-tiap kegiatan yang dilaksanakan mampu memanfaatkan penggunaan mesin atau teknologi otomasi. Terutama teknologi yang paling diharapkan mampu untuk menjadi sebuah keutamaan dalam pemanfaatannya itu sendiri ialah teknologi informasi dan komunikasi. Terlebih jika kita mengacu dan melihat kepada tahun 2019 akhir dimana sebuah virus COVID-19 melanda dunia dan mengharuskan tiap-tiap pekerjaan dilaksanakan dirumah (WFH) untuk mengurangi kontak fisik dan penyebaran virus, dengan memanfaatkan Teknologi Informasi dan Komunikasi sebagai wadah komunikasi dan penyebaran pemberitahuan dan informasi yang diperlukan. Kemudian untuk matakuliah desain grafis yang mana mahasiswa harus mampu mencobakan secara langsung tata cara membuat sebuah desain dengan memanfaatkan tools-tools serta software yang ada, maka pemanfaatan teknologi informasi ini harus lebih dikembangkan dan dimanfaatkan secara maksimal agar nantinya kompetensi yang diharapkan kepada mahasiswa dapat tercapai. Artikel ini menggunakan metode studi literatur untuk melihat bagaimana pemanfaatan dan optimalisasi dari teknologi informasi baik pada mata kuliah desain grafis maupun mata kuliah pada umumnya.
Co-Authors ., Winny Afriani, Miratia Akbar, Zulkifli Ali Alamsyah, Nanang Alfiyandri Ambiyar, Ambiyar Aminuddin, Fattachul Huda Andri Wibowo Andri Wibowo Andri Wibowo Andri Wibowo Andriyatno, Valensia Devinsa As Shiddiqi, Ridho Asman Abnur, Asman Asro Atmaja, Hari Sandi Basriadi , Ali Basriadi, Ali Cahyo Muhammad Haikal Devega, Army Trilidia Dochi Ramadhani Dodi P. Yani Eva Amalia Fahmi Rizal Fakhri, Nurul Falky, M. Faredz Fatimah, Zahara Febri Ana Parhusip Felinda, Viona Frangky Silitonga Friadi, John Galih Setya Wardhani Herasmus, Hilda Ika Parma Dewi Indah Kusuma Dewi, Indah Kusuma Jefri Jefri Jingga Lestari Jlinus, Nizwardi John Friadi Joko Prasetyo Junita Junita Krismadinata Krismadinata Krismadinata Krismadinata, Krismadinata Larisang Lia Kristin Lise Asnur Louis, Tiffany Evelyn M. Ansyar Bora Mabruroh, Siti Khoriatul Mohammad Nur Afriliandi Nasution Morysa, Jessyka Nizwardi Jlinus Novi Hendri Adi Novianti, Jenni Nur Asikin Nurliza Parhusip, Febri Ana Pratama, Oktora Aji Pristiwasa, I Wayan Thariqy Kawakibi Pristiwasa, I Wayan Thariqy Kawakibi Putri, Silvia Pratama Aneke Refdilzon Yasra, Refdilzon Ridho As Shiddiqi Rini, Rosie Oktavia Puspita Rita Rita Sagala, Rahel Natasya Sahril, Muhammad Santika, Kamelia Sanusi Sarah Octavianna Simbolon Seffany, Diana Siallagan, Putri Sima Silvia Pratama Aneke Putri Simeru, Arden Sitorus, Sri Wahyuningsih Suci Kintani Izzumi Setiawan Sukmamedian, Haufi Supardi Supardi Supardi . Supardi Supardi Suroto Syafruddin Rais, Syafruddin Syamsul Arifin Unung Verawardina Unung Verawardina Unung Verawardina, Unung Wahdi, Yera Wahda Wahyudi Ilham Wakhinuddin Wakhinuddin Wakhinuddin Wakhinuddin, Wakhinuddin Wibowo, Agung Edy Wijaya, Hana Wulanda, Olivia Diva Yera Wahda Wahdi Yudha Wardani Yunesman, Yunesman Zahara Fatimah Zahara Fatimah Zahara Fatimah Zahara Fatimah Zaharafatimah