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Journal : Irfani

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Persepsi Mahasiswa Terhadap Kualitas Layanan Bimbingan Skripsi Di Perguruan Tinggi Kota Makassar Sri Rahayu Fadliyah; Faridah; Sumarlin Mus
Irfani Vol. 21 No. 3 (2025): Irfani
Publisher : LP2M IAIN Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/irfani.v21i3.6938

Abstract

The improvement of thesis supervision service quality in higher education is a crucial aspect in supporting the smooth progression of studies and the academic success of students. This study aims to explore students’ perceptions of the quality of thesis supervision services at the Faculty of Education, , focusing on five SERVQUAL dimensions: Tangibles, Reliability, Responsiveness , Assurance, and Empathy. A descriptive quantitative approach was employed using a survey method. The instrument was a closed-ended questionnaire based on a 10-point semantic differential scale, consisting of 34 statement items, and was distributed online to 327 students. The data were analyzed using descriptive statistics through frequency and percentage distribution. The findings indicate that, in general, students’ perceptions fall into the “very good” category across most service dimensions. The Tangibles dimension was rated as very good, reflecting the availability of adequate supervision rooms, comprehensive thesis guidelines, and the effective use of digital communication media. The Reliability dimension also received a very good evaluation, indicating the consistency and accuracy of supervisors in performing their supervisory duties. The Responsiveness dimension was rated as good, suggesting that supervisors were reasonably responsive in providing feedback and allocating time for students. The Assurance dimension received the highest score within the very good category, demonstrating students’ strong trust in their supervisors’ competence, integrity, and professionalism. Meanwhile, the Empathy dimension was also rated as very good, reflecting the care, concern, and ability of supervisors to understand students’ individual conditions. Overall, the results indicate that the thesis supervision services have met students’ expectations, although some aspects, particularly within the Responsiveness dimension, still require improvement.
Co-Authors A. Fikri Amiruddin Ihsani Adeh Ijam Putri Utami Ahmad Hanafie Aida Mardiah Aninda Luqyana Maghfira Ansar Aqhillah, Wulan Arianti, Nisha Desfi Arismunandar Asep Azizah Azlina Bijaksana, A. Muh. Arief Budiarti, Astrida Devi Yanti Dini Dwi Rahayu Diyah Arini Dwi Ernawati Dwi Estuningtyas, Retna Dzirrusydi, Zalmi Elih Endah Rahmawati Ewin Sanjaya Gajah Fadhillah Awthar Alkahfi Fahira, Jirza Raisa Fahrul Rizal Faidah, Yughni Fajriani Azis Fatimawati, Iis Faturrahman, Muh. Fithriany Fitroturohmawati Galuh Meilyn Asriani Hadi Purnama, Hadi Hamid, Farida Hamza Hana Prameswari Suherni Harahap, Meliani Sukmadewi Hasnidar Herlina, Besse Hermawangsah Idawati Ifa Nurhayati Ihda Hilyati Iip Imran Indri Astuti Intan Yuriska Ishanan Ismail, Muh. Arfiansyah Jakaria Jakaria Jarir JULIANTO JUMARDI Khaidir, Muhammad Khairina Kheyene Molekandella Boer Kuswoyo, Siskanenda Aidia Manurung, Rahma Sari Marlizayani Mat Rokim Mitha Febriani Muhammad Aidil Pratama Muhammad Ardiansyah Muhammad Ashari MUHAMMAD HUSNI MUBAROK Muhammad Sultan Al-Ma’mun Muhammad Yamin N.Rohmah, Nurliya Nabila N Aisyah Nasrun Harahap Nasution, Alya Azra Mutia Nurhayani Oktarida, Anggeraini Puji Hastuti Rahmad Rahmadsyah Ramli, Satria Rangkuti, Mhd Alfin Rasyid, Siti Romlah Rinasari, Galuh Mei Rizka Fauza Saidah, Qori’ Ila Samsul Bahri Saputra, Akhmadiyah Saputra, Iqbal Sayed Ichwanus Shafa Sri Defi Sri Rahayu Fadliyah Sriwati Sudirman, Hijriyah SULASTRI Sumarlin Mus SUMARNI Supardi Ritonga SUTOMO Sutrisna, Niantoro Syarif, Muhammad Alfian Syarif, Suhal Farwadi Syarifuddin Tengku, Walisyah Tri Indah Kusumawati Umar Congge Umi Dary Mu'aafat Umi Fadilah, Umi Virna Putri Risia Yuli Ardanawati Yuliana Yuliana Zulfalailia