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EFEKTIVITAS PROGRAM KERJA INSTITUSI PENERIMA WAJIB LAPOR (IPWL) DALAM REHABILITASI PECANDU NARKOTIKA DI KABUPATEN AGAM Muhammad Farid Yuanda; Dasman Lanin
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 2 No 4 (2020): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v2i4.222

Abstract

This article aims to describe the Effectiveness of The Work Program of Mandatory Reporting Institutions (IPWL) in the Rehabilitation of Narcotics Addicts in Agam Regency. This research uses descriptive qualitative method. The location of the research was conducted in Agam Regency precisely on Jln. Surau Usang, Jorong Parit Putus, Nagari Ampang Gadang, District IV Angkek.Informan research determined purposive sampling. This research data is obtained from interviews, observations, and documentation studies. Data validity test is done by trianggulasi source then data analyzed by reducing data, display data and drawing conclusions during the research. The results obtained after conducting the research, namely the Effectiveness of the Labor Compulsory Recipient Institution Work Program (IPWL) in the Rehabilitation of Narcotics Addicts in Agam District have been considered effective because it is successful in carrying out social rehabilitation activities of drug addicts. However, if assessed in terms of efficiency can be said still not optimal. In fact, drug addicts have stopped using drugs after completing rehabilitation activities at IPWL. However, they still have obstacles to re-mingle with the community as well as activities as usual, because of the image of an addict who is inherent and burdensome. Keywords: Effectiveness, IPWL Program, Rehabilitation of Narcotics Addicts
MODEL PELAYANAN PEMERINTAH DAERAH YANG MEMUASKAN PELANGGAN INTERNAL DAN EKSTERNAL BERBASIS TOTAL QUALITY MANAGEMENT Dasman Lanin; Syamsir Syamsir; Boni Saputra
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 2 No 4 (2020): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v2i4.259

Abstract

Simultaneously, service quality as measured by customer satisfaction (internal and external) has not been the focus of service improvement in Indonesia, the new Menpan and Bureaucratic Reform measure the Community Satisfaction Index (IKM) for external customers. In this study, equity theory is assumed to be a bridge between internal and external customer satisfaction. This study analyzes the level of differences in internal and external customer satisfaction on service transactions and analyzes the effect of internal customer satisfaction on service transactions and the effect of service transactions on external customer satisfaction. Service transactions use indicators of delivery, timeliness, information, professionalism, staff attitudes, and organizational politics. The final objective of this research is to create a quality local government service model through the Total Quality Management (TQM) approach. This research was conducted at RSUD Padang Panjang using an asocial quantitative approach. Data collection used a Likert scale questionnaire which had previously been tested for validation and reliability both in content and in empirical test items. A valid and reliable questionnaire was then used to collect data samples taken using stratified proportional random sampling technique, using the Slovin formula (error 2%) obtained a sample of 201 internal respondents and 956 external respondents. Data were analyzed by regression and t-test that had previously been tested classical assumptions. The results showed that there is a significant effect of internal customer satisfaction on service transactions and the effect of service transactions on external customer satisfaction. While the t-test results emphasize the level of significant differences in information and indicators of organizational politics.
Pendampingan Penerapan Model Pelayanan yang Memuaskan Pegawai dan Masyarakat Berbasis Total Quality Management Dasman Lanin; Boni Saputra; Lince Magriasti; Afifah Asriati; Beta Santria Sholehah; Muhammad Nasrullah
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 3 (2022): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v6i3.9409

Abstract

The purpose of service is to assist in improving the understanding and skills of Nagari employees in implementing a service model that satisfies the community and Nagari employees, then innovating and developing excellent problem solver skills. The Nagari government is required to be independent in this regard. The village where this service is located is Suayan, Akabiluru District, Fifty Cities Regency, this village has not been able to manage good or excellent services. This Nagari still does not have a service recording machine that is connected online. While Nagari is the government closest to the people. This service activity is ultimately able to provide skills in utilizing service recording machines, as well as being skilled at detecting the weaknesses of nine indicators that are not yet prime (Menpan RB). This service activity is carried out using participatory and mentoring methods. The results achieved are (1) there has been a shift in orientation from a bureaucratic orientation to a public orientation among employees. The ability to understand the TQM-based service model has increased, (2) the skills of Nagari employees have increased, in carrying out services for the satisfaction of the Nagari community. Henceforth, it must be accompanied by a service machine that is connected to a computer (e-government). as well as intensive discussions to become skilled Problem Solvers towards truly excellent service.
Pengaruh Budaya Kerja Pengemudi Angkutan Umum Kota Terhadap Kepuasan Penumpang di Kota Padang Digna Kasandra; Aldri Frinaldi; Dasman Lanin
Spirit Publik: Jurnal Administrasi Publik Vol 13, No 1 (2018)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (690.464 KB) | DOI: 10.20961/sp.v13i1.22896

Abstract

Keluhan yang lazim diungkapkan oleh masyarakat pengguna layanan angkutan kota berkaitan dengan budaya kerja pengemudi angkutan kota antara lain pengemudi angkutan kota yang mengambil dan menurunkan penumpang di luar pangkalan dan suka ngetem, memutar musik dengan volume tinggi, ugal-ugalan dan  mengemudikan angkutan kota dengan kecepatan tinggi dan kebut-kebutan di jalan raya dan rem mendadak jika melihat ada calon penumpang di pinggir jalan. Penelitian ini bertujuan untuk menganalisis pengaruh budaya kerja pengemudi angkutan kota terhadap kepuasan penumpang di Kota Padang. Penelitian ini menggunakan metode kuantitatif deskriptif. Sampel dalam penelitian ini adalah 400 penumpang angkutan kota di Kota Padang. Pengambilan sampel menggunakan rumus slovin dan teknik Simple Random Sampling. Pengumpulan data dilakukan dengan menggunakan angket dengan pengukuran skala likert dan wawancara. Data dianalisis menggunakan teknik analisis uji regresi linier sederhana. Hasil penelitian menunjukkan bahwa terbukti adanya pengaruh yang signifikan budaya kerja pengemudi angkutan kota terhadap kepuasan penumpang di Kota Padang sebesar 19,1%. Berdasarkan hasil ini perlu upaya pemerintah kota Padang merumuskan suatu bimbingan teknis kepada para pengemudi angkutan kota tentang nilai-nilai budaya kerja yang dapat meningkatkan kepuasan penumpang.Keywords: Budaya Kerja; Kepuasan Penumpang ; Angkutan Kota
Pengaruh Efektivitas Sistem Informasi Pasar Kerja Online terhadap Kualitas Pelayanan Publik di Dinas Tenaga Kerja dan Transmigrasi Provinsi Sumatera Barat Dona Restetya; Dasman Lanin
PUBLICNESS: Journal of Public Administration studies Vol. 1 No. 2 (2022): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (512.032 KB) | DOI: 10.24036/publicness.v1i2.8

Abstract

This study aims to determine how much influence the effectiveness of the online job market information system and the linkage of the online market information system to public services at the Transmigration Service of West Sumatra Province. This study uses quantitative associative methods, quantitative data coIlected using a Likert scale questionnaire that has been tested for vaIidity and reliability. The population of this study were individuals who were registered as job seekers in the Online Job Market Information System as many as 1500 people, the sample obtained in this study was obtained by 94 respondents using the Slovin formula (10% error) then analyzed using simple linear regression. . In this study, it can be seen that there is a positive and significant influence between the independent variables, namely the effectiveness of the online job market information system on the dependent variable, namely the quality of service that has been tested with a significance of 0.000, smaller than <0.05. The percentage contribution of variable X to Y is 53.2%.
Implementasi Kebijakan Program Kartu Indonesia Pintar di Sekolah Dasar Negeri 11 Bancah Kecamatan Koto Parik Gadang Diateh Kabupaten Solok Selatan Putri Pesi; Dasman Lanin
PUBLICNESS: Journal of Public Administration studies Vol. 1 No. 2 (2022): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (469.424 KB) | DOI: 10.24036/publicness.v1i2.10

Abstract

From This study aims to analyze the implementation of the Program Kartu Indonesia Pintar (PIP) policy at SD Negeri 11 Bancah Kecamatan Koto Parik Gadang Diateh Kabupaten Solok South. Informants in this study were determined by purposive sampling method, where the selection of informants was based on certain characteristics. As for the technique of collecting data through a field research in the form of semi-structured interviews addressed to the Principal, BK teachers and parents of students. then observation and documentation study. The number of data sources consists of the Principal, Counseling Teacher and 4 parents of students. The research location was carried out at SDN 11 Bancah Kecamatan Koto Parik Gadang Diateh. The results of this study indicate that the implementation of the Program kartu Indonesia Pintar (PIP) at SD Negeri 11 Bancah Koto Parik Gadang Diateh has been going well. This can be seen from the variable implementation of the KIP policy that has met the target, because the determination of KIP recipient students is right and on target. Sufficient and competent human resources in running it, the characteristics have carried out responsibilities in accordance with the rules that have been set. The economic condition of parents whose income is insufficient, while the social environment for the participation and response of parents of students who are very enthusiastic about their children as KIP recipients
Kualitas Pelayanan Kesehatan dan Vasiknasi Covid-19 di Puskesmas Rao Kabupaten Pasaman Fitri Hartati; Dasman Lanin
PUBLICNESS: Journal of Public Administration studies Vol. 1 No. 3 (2022): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (366.607 KB) | DOI: 10.24036/publicness.v1i3.33

Abstract

The purpose of this study is first, to describe the quality of health services at Rao Health Center in terms of reliability, tangibles, responsiveness, assurance and empathy. Second purpose is to describe the quality of the Covid-19 vaccination service at the Rao Health Center in terms of reliability, tangibles, responsiveness, assurance and empathy. This research used a semi-qualitative research commonly called mixed research. The data in this study was collected by using both of interviews and documentation. Data was analyzed by using data reduction, data presentation and conclusion drawing (evidence). Based on the results of the study, it can be concluded that the quality of health services and Covid-19 vaccination services at Rao Health Center has not been optimal in its implementation and the response of health workers at Rao Health Center in serving patients has not met patient expectations.
The Effect Of The Role Of Public Manager On The Satisfaction Of The Kerinci Ethnic Community In The Tourism Sector Hilfa Relonius; Dasman Lanin
Jurnal Ilmiah Ilmu Administrasi Publik Vol 12, No 2 (2022)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v12i2.30469

Abstract

Kerinci is an area where there are still indigenous or native Malay ethnic groups scattered in Kerinci Regency which must be preserved and guarded by the Kerinci Regency Tourism and Culture Office. However, problems are still found, because the role of the local government, especially in the tourism sector in Kerinci Regency, has not been fully able to fulfill the wishes of the community and do more concrete things to give its role both internally and externally to the community. In addition, the social life of the community will experience a decline. So that it causes dissatisfaction and injustice that is felt by the community in preserving the culture that has become the regional identity, especially in Kerinci Regency. This study uses quantitative methods with associative research types whose purpose is to determine the effect of the dependent variable (the role of external managers) and (the role of internal managers) on the independent variable (community equity satisfaction). The population in the study is the entire Kerinci community in 2021, which amounts to 250,259 people. The determination of the sample in this study is all using the Slovin formula with an error rate of 7% and a sample of 204 respondents can be obtained. Sampling Technique Using Professional Random Sampling. The results of the study show that there is a partially significant influence of the External Role of Managers on Community Equity Satisfaction from the R square value of 0.086, which is 8.6%. The Internal Manager's Role on Community Equity Satisfaction from an R square value of 0.069 which is 6.9%. And simultaneously from the two dependent variables on community equity satisfaction, the adjusted R square value of 0.144 is 14.4%.
Persepsi Masyarakat terhadap Kinerja Pendamping Desa dalam Pemberdayaan Masyarakat di Bidang Pertanian (Studi di Kecamatan Sungai Pagu Kabupaten Solok Selatan) Fadila Wahyuni; Dasman Lanin
PUBLICNESS: Journal of Public Administration studies Vol. 1 No. 3 (2022): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v1i3.44

Abstract

This study sought to ascertain how the Sungai Pagu District, South Solok Regency community felt about the performance of the village facilitators in terms of community empowerment in agriculture. This study is a study using a quantitative-descriptive approach, quantitative data collected using a Likert scale questionnaire that has been tested for validity and reliability. In this study using descriptive statistical techniques using percentage calculations as a data analysis technique. The research location is in Sungai Pagu District, South Solok Regency with 99 respondents. According to the study's findings, the perception of the people of Sungai Pagu District, South Solok Regency on the performance of Village Facilitators in community empowerment in agriculture can be categorized as high, namely 81.0725%.
The Impact of Internal-External Factors in Antenatal Care Service on the Effort of Public Health Center in Agam Regency to Accelerate Minimum Service Standard Achievement Bismihayati Bismihayati; Aldri Frinaldi; Rembrandt Rembrandt; Dasman Lanin; Genius Umar
Science and Environmental Journal for Postgraduate Vol 5 No 1 (2022): Science and Environmental Journals for Postgraduate (SENJOp)
Publisher : Pascasarjana, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/senjop.v5i1.154

Abstract

Reducing maternal mortality is Indonesia's main goal for improving health. By offering high-quality antenatal care services at least four times during pregnancy with the 10T standard, efforts are made to reduce maternal mortality. In the Minister of Health Regulation No. 4/2019 concerning Minimum Service Standards (MSS) in the Health Sector, it is stated that antenatal care services are influenced by two factors. elements: internal and external. Internal factors are factors related to a person's personality and external factors are factors that influence behavior and are influenced by the environment. This research method is quantitative with a sample of 69 pregnant women in the third trimester taken by purposive sampling using questionnaires and univariate, bivariate and multivariate data analysis techniques. According to research findings, knowledge is the most powerful factor influencing various antenatal care services. The author advises local governments to promote understanding and support from husbands for pregnant women, especially through the "Husband Cares for Wife Class".
Co-Authors Adil Mabarak Adil Mubarak Adree Octova Afifah Asriati Afriva Khaidir Ahmad Juanda Ahmad Julian, Yoga Aldri Frinaldi Alfero, M Rexsi Alhadi, Zikri Alwi Nofriandi Amini, Aisyah Andayani, Meri Angye Mareta Y Annisa Wahyu Utami Arbi, Yaumal Arif Rahman Hakim Arlius, Apriwandi Arraminta, Reyhan Asnil Asnil Aswin, Zeus Marullah Aziza Bila Beta Santria Sholehah Bismihayati Bismihayati boby rahman Boni Saputra Corp, Aldri Frinaldi Cressendo, Hedsing Dede Tri Wahyu Kotama Defriani Dwiyanti Desi Arisanti Digna Kasandra DIMAS ANDRIANTO Dona Restetya Donny Fernandez Dwi Finna Syolendra Edison Zelmi Egi Yoanda Eka Putri, Sri Endrawan, Gus Erianjoni Erianjoni Fadila Wahyuni Fajar Agung Mulia Fardila, Midratul Febrina, Suci Fenty Kurnia Oktorina Fitri Fitri Fitri Hartati Fitri, Lira Zana Frinaldri, Aldri Frinsis Warmansyah Genius Umar Genius Umar Gomes da cruz Fernandes, Benjamin Hasbullah Malau Hayatul Khairul Rahmat Hendrio Fadly HERMANTO, NAILUREDHA Hidayah, Syaiful Hilfa Relonius Ideal Putra Indang Dewata Insani, Munadia Iqrima Basri Islami, Syaifuddin Istigfarini, Hafida Jelibseda, Jelibseda Jon Kenedi Jumiati Jumiati Khairani, Rahayu Tia LAILATUL SUBHA Lince Magriasti Lince Megriasti Lismomon Nata M Rafi Ariansyah M. Fachri Adnan M. Hidayat Panuntun Muslim M. Ridha Masnaidi B Ma’ruf, Miradzi Meri Andayani Meri Andayani Meuraksa, Irawati Mhd Ridha Mhd. Ridha Miftahul Khairat Mona Gusfira Muhamad Ali Embi Muhammad Farid Yuanda Muhammad Nasrullah Muhammad Naufal Rajif Muhammad Ridwan Muhayatul, Muhayatul Mulia, Fajar Agung Mulya Gusman NAILUREDHA HERMANTO Nailuredha Hermanto Nanda Rasifa, Julia Neliyarti Neliyarti NUR EFENDI Nurbit Nurbit Nurlaeli, Rina Ori Endrian Perdani, Agung Sandi Permata Sari, Indah Putra, Kyrie Eleison Putra, Yozarwardi Usama Putri Maharani, Friska Putri Pesi Putri, Adellia Putri, Adinda Mutiara Putri, Elisa Adinda Rahayu, Youngky Gerre Rahmi Putri Wirman Rama Nanda Ramadhani, Yanni Ramadhanis, Ramadhanis Randa Martha Zona Rapitos Sidiq Rembrandt Rembrandt Rembrandt Rembrandt, R Rembrandt, Rembrandt Rembrant, Rembrant Ridho Syofianto Riri Rahmahwati Joni Riswanto Riswanto Riswanto Riswanto Rizki Amelia Sasqia Putri Romiyadi Romiyadi Salsabila, Ilham Sandro Datamora Santika, Nola Sari, Elvia Siskha Sati’at, Nur Anisa Siregar, Dewi Rahmadani Siti Aisyah Siti Aisyah Sri Okto Berta Sri Wahyuni Suci Mardiyah Syafri, Rifki Randa Syafrijon Syafrijon Syahfori Widiyani Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Trismadi Pranata Tris Umar, Genius Umar, Iswandi Utami, Annisa Wahyu Vandri Ahmad Isnaini Wijaya, Agus Chandra Yanni Ramadhani Yazit, Yusra Yersa Novellina Putri Yoanda, Egi Yoszi Mingsi Anaperta Yulkifli Yulkifli Yunesa Rahma Zona, Randa Martha Zuldani, Irwan Zulkarnain Agus