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Komitmen dan Kapabilitas Penyelenggara Pemerintahan Nagari dalam Operasionalisasi Tugas Pokok dan Fungsinya di Sumatera Barat Lanin, Dasman
Jurnal Demokrasi Vol 2, No 1 (2003): Jurnal Ilmiah Politik Kenegaraan
Publisher : Pusat Kajian Civics Fakultas Ilmu-ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.651 KB)

Abstract

This research aimed at describing the commitments of “Nagari” Government officers all the province of West Sumatera in carrying out their main duties and their capabilities, either in the bodies of Legislative or Executive, Religious Consideration, and Conservation of Local Culture/Custom.   For this purpose qualitative approach was used through “mean and percentage” analysis.  The finding of this research indicated that the commitment of the “Nagari” Government officers is not too different from their capabilities. A few of the commitments and capabilities tend to be in high grades or categories, while most of them tend to be in low grades or categories. Kata Kunci: Commitment and capability, penyeleng-gara pemerintahan, tugas pokok dan fungsi
The Effects of Bureaucracy Internal Politics towards Citizen Satisfaction Lanin, Dasman
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 17, No. 3
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The contradiction between the point of view of organization-internal political games in bureaucracy and professional behaviour of bureaucrats has been a general issue of public service in Indonesian local government. Some researchers, as Mintzberg, have viewed organization-internal politics games in a bureaucracy as a certainty. Organization-internal politics has naturally existed in an organization with its positive impacts. The political games phenomena in a government bureaucracy could be a mechanism of dynamic changes of a status-quo. Meanwhile, some researchers have viewed that professional bureaucracy should be free from political party interests and cliques. In other words, they should be neutral and fair toward citizen in their services. The problem is whether this organization-internal politics can be a significant influence as a drive or determinant factor for citizen satisfaction with local government service. This article tries to reveal the influence of internal politics bureaucracy towards citizen satisfaction, in an effort to test the two variables in providing the basic needs of citizens. Quantitative approach is used in this study. The findings of this study indicate that the two variables were negatively correlated. Therefore, organization-internal politics could be an absolute predictor that has to be considered to citizen satisfaction with local government service as an outcome of service and democratic accountability of local public service provider.
The Reinforcement of Foreigner Satisfaction Concept in Immigra- tion Service in Indonesia DASMAN LANIN; NAILUREDHA HERMANTO
Jurnal Studi Pemerintahan Vol 8, No 2 (2017): May 2017
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgp.v8i2.3167

Abstract

This research discuss about the Reinforcement of Foreigner Satisfaction Concept in immigration service in Indonesia. Policy implementation and law enforcement will be much easier if the government can gain trust from its citizen (Zhao and Hu, 2015), even in a more extreme case, the low trust in government can push reformation (Salim et al., 2017). Immigration service is not only provided for Indonesian but also for foreigners that enter Indonesia territory. Few immigra- tion services provided for foreigners are visa and stay permit extension, stay per- mit shifting, multiple exit re-entry permit, and dual citizenship for children under 18 years old. This research aims to prove the influence of equity and disconfirmation satisfaction on CSI as intervening variables in order to re-formu- late the more representative CSI concept. This was a quantitative research that was conducted in Padang Immigration Office.  The sample was counted by using Slovin formula. Based on all findings and discussion above, we concluded that the rein- forcement of foreigner satisfaction concept can be done by adding equity satis- faction and disconfirmation satisfaction into existing CSI model because both of them can increase the influence of service quality on SCI. Furthermore, the proposed hypothetic model was proved and it can be accounted for academically. The model can be used as the conceptual corner- stone by other researchers to do other studies related to service quality and CSI.
Efektivitas Pelayanan Administrasi di Pemerintahan Nagari Lubuk Gadang Timur Kecamatan Sangir Kabupaten Solok Selatan Ridho Syofianto; Dasman Lanin; Lince Megriasti
Jurnal Perspektif Vol 3 No 1 (2020): Jurnal Perspektif: Jurnal Kajian Sosiologi dan Pendidikan, Universitas Negeri Pad
Publisher : Labor Jurusan Sosiologi, Fakultas Ilmu Sosial, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/perspektif.v3i1.179

Abstract

Penelitian ini bertujuan untuk mengetahui efektivitas pelayanan administrasi di Kantor Wali Nagari Lubuk Gadang Timur. Penelitian ini adalah penelitian kualitatif dengan menggunakan metode deskriptif. Teknik pengumpulan data dilakukan dengan cara observasi, wawancara, dan studi dokumentasi. Adapun informan pada penelitian ini yaitu Wali Nagari Lubuak Gadang Timur beserta perangkat Nagari Lubuak Gadang Timur, dan masyarakat yang pernah Berurusan di kantor wali nagari Lubuk Gadang Timur. Dari hasil penelitian tersebut dapat dikatakan bahwa efektivitas pelayanan administrasi pada Pemerintahan Nagari Lubuk Gadang Timur sudah jelas dan mudah dimengerti oleh masyarakat yang membutuhkan pelayanan administrasi, dan untuk jangka waktu dalam penyelesaian pelayanan administrasi di kantor Wali Nagari Lubuk Gadang Timur belum dapat terselesaikan dengan tepat waktu karena faktor fasilitas pelayanan administrasi yang masih kurang memadai, seperti komputer dan mesin ketik hanya satu unit dan pada setiap pelayanan administrasi tidak ada pungutan biaya atau tarif pelayanan administrasi. Faktor yang mempengaruhi efektivitas pelayanan administrasi pada Pemerintahan Nagari Lubuk Gadang Timur: a) Tidak tepatnya waktu dalam penyelesaian pelayanan administrasi. b) Kurang memadainya sarana dan prasarana. c) Kurangnya tanggungjawab petugas dalam memberikan pelayanan.
ANALISIS PENGADAAN ALAT KESEHATAN DI RUMAH SAKIT UMUM DAERAH PADANG PARIAMAN TAHUN 2017 Jon Kenedi; Dasman Lanin; Zulkarnain Agus
Jurnal Kesehatan Andalas Vol 7 (2018): Supplement 2
Publisher : Fakultas Kedokteran, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jka.v7i0.818

Abstract

Pengadaan alat kesehatan adalah usaha pihak manajemen logistik rumah sakit dalam pemenuhan kebutuhan rumah sakit dan user akan alat kesehatan untuk peningkatan mutu pelayanan rumah sakit. Untuk pemenuhan kebutuhan ini diperlukan pertimbangan efisiensi, efektifitas dan pemanfaatan alat kesehatan yang diadakan tersebut. RSUD Padang Pariaman masih bermasalah dalam pelaksanaan pengadaan alat kesehatan dimana masih adanya alat kesehatan yang diadakan belum dimanfaatkan dalam memberikan pelayanan kesehatan di rumah sakit. Penelitian ini bertujuan untuk melihat bagaimanakah analisis pengadaan alat kesehatan di RSUD Padang Pariaman tahun 2017. Hasil penelitian ini dari komponen input, kebijakan atau SOP belum ada, tenaga dari sisi kuantitas belum mencukupi, dana perlu ditingkatkan anggaranya terutama yang bersumber dari APBD, sarana prasarana belum ada. Pada komponen proses, perencanaan dan penerimaan/pemeriksaan masih ada masalah sedangkan pada komponen pengadaan pemilihan penyedia sudah sesuai dengan Perpres RI No 4 Tahun 2015. Pada komponen output, pelaksanaan pengadaan alat kesehatan di RSUD Padang Pariaman belum sepenuhnya sesuai dengan kebutuhan rumah sakit dan user.
Model Pelayanan Sektor Pemerintah Daerah Sumatera Barat pada Dinas Kependudukan dan Pencatatan Sipil Kota Pariaman Dasman Lanin; Syamsir Syamsir; Aziza Bila
Journal of Education on Social Science (JESS) Vol 3 No 2 (2019): Community Service in Public Management
Publisher : Faculty of Social Science, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jess.v3i2.213

Abstract

Local governments have the duty to provide good services to the community in order to realize the country's goals in realizing public welfare. To realize these goals, local governments must hold governments that satisfy customers. However, the implementation of innovations based on Total Quality Management has not yet reached the level of perfect solutions. By realizing this, we need a service model that is able to provide satisfaction to customers both internal and external customers. This study aims to examine the service model of the West Sematera regional government sector. The study was conducted using quantitative approach with a survey strategy. Data was collected using a questionnaire instrument that has been tested for validity and reliability. The study population was all employees (internal customers) and the public (external customers) who used the Pariaman City Population and Civil Registry Service. The research sample amounted to 225 respondents. For internal customers determined using saturated sample techniques. Whereas external customers are determined using proportional stratified random sampling. Data that has been collected is processed using t-test and multiple regression. This study states that the service model that has been tested can be used to measure customer satisfaction both internally and externally.
Pengembangan Karir dan Profesionalisme Guru Melalui Karya Ilmiah Syamsir Syamsir; Ideal Putra; Dasman Lanin
Journal of Education on Social Science (JESS) Vol 3 No 1 (2019): Relationship between Government and Community
Publisher : Faculty of Social Science, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jess/vol3-iss1/167

Abstract

This article (study) was summarized as a reflection of writers experiences in conducting Community Service program among teachers of SMAN 1 and SMAN 4 in Solok Selatan Regency. This study was inspired by various conditions that indicated the decline in professionalism of teachers in various schools in Solok Selatan Regency. This issue was, among others, reflected in the low quality and competence of teachers in creating scientific work. As one of the educational actors in schools, every teacher should have the ability to develop their career and professionalism through the creation of scientific work. Therefore the roles and responsibilities of teachers are highly required to be able to create scientific work.The teacher's ability to create scientific work will greatly determine the success of the teacher in their career and at the same time it would determine the quality of education as a whole. Based on this condition, various career development policies and programs and teacher professionalism were needed, among others, in the form of increasing capacity in creating scientific works for high school teachers in Solok Selatan Regency. These career development activities and programs and teacher professionalism needed to be conducted collaboratively and synergistically between the local government, schools, universities, and the Education Quality Assurance Agency (LPMP).
Kontribusi Inovasi Pelayanan Publik terhadap Kepuasan Pelanggan dalam Penerbitan Paspor di Kantor Imigrasi Kelas I Padang Yersa Novellina Putri; Dasman Lanin
Journal of Education on Social Science (JESS) Vol 2 No 2 (2018): Social Issues in Public Service (2)
Publisher : Faculty of Social Science, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jess/vol2-iss2/151

Abstract

This study aimed to determine the contribution of public service innovation on customer satisfaction in issuing passports at the Office of Immigration Class I Padang. The background of this research was that there were many people complained about the queue for passport request. This study was conducted through a quantitative approach. The population in this study was all Indonesian Citizens (WNI) who had received passport request services from the Office of Immigration Class I Padang from January to June 2018 totaling 16.311. The sample in this study consisted of 390 respondents determined with Slovin Formula and through a proportionate stratified random sampling technique. Data in this study were collected through questionnaires with Likert Scale measurement. The data were analyzed using multiple linear regression tests. The partial test results showed that the novelty dimension (X1), the productive dimension (X2), the impact dimension (X3), and the sustainability dimension (X4) had a significant contribution on customer satisfaction with a significance value of 0,000. While simultaneously public service innovations (consisted of novelty, productive, impact, and sustainability) had a significant contribution on customer satisfaction in issuing passports at the Office of Immigration Class I Padang.
UPAYA BALAI BESAR PENGAWAS OBAT DAN MAKANAN (BBPOM) DI PADANG DALAM MENGAWASI PEREDARAN MAKANAN KEMASAN Desi Arisanti; Dasman Lanin; Jumiati Jumiati
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 1 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i1.2

Abstract

This study discusses how the efforts of the Food and Drug Supervisory Agency (BBPOM) in Padang to oversee the circulation of packaged food, as well as see how the supervision and obstacles faced by BBPOM to overcome this circulation.In reality, there were still various packaging foods that were dangerous to consumefound in the Padang City, such as expiration, the useof hazardous materials, illegal marketing authorization, etc. This study used descriptive qualitative method. Data in this study were collected through observation, interview, and documentation study. Informants in this study were determined through purposive sampling technique. Then the data were analyzed with interactive analysis model consisted of data collection, data reduction, data classification, data presentation and conclusion/verification. The results of this research showed that various efforts had been carried out by BBPOM in Padang to supervise the outstanding packaged foods, but this monitoring effort had not run optimally. This could be seen from the fact that the BBPOM still found some shops (stores) in the PadangCity, which was selling expired or illegal goodsand without legal distribution licenses.
PELAKSANAAN KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS SITIUNG KECAMATAN SITIUNG KABUPATEN DHARMASRAYA Trismadi Pranata Tris; Dasman Lanin; Adil Mubarak
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 3 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i3.48

Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan kesehatan di Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dhasrmasraya.Penelitian ini adalah penelitian deskriptif. Teknik pengumpulan data dilakukan dengan teknik observasi,wawancara, dan dokumentasi. Adapun informan penelitian dalam penelitian ini adalah masyarakat yang pernah berobat di Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dharmasraya. Dari hasil penelitian menunjukkan bahwa pelaksanaan kualitas pelayanan kesehatan di Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dhasrmasraya dilihat dari aspek bukti fisik (tangible), kehandalan (reliability), daya tanggap(responsiveness), jaminan (assurance), empati (empathy) yaitu: (1) Indikator Bukti fisik (Tangibles) dalam kategori persentase baik sehingga kualitas pelayanan kesehatan Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dharmasraya dilihat dari indikator Bukti Fisik (Tangibles) dinilai sudah berkualitas. (2) Indikator Kehandalan (Reliability) juga berada pada kategori persentase baik sehingga kualitas pelayanan kesehatan Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dharmasraya dilihat dari indikator Keandalan (Reliability) dinilai sudah berkualitas. (3) Indikator Daya Tanggap (Responsiveness) dalam kategori persentase baik sehingga kualitas pelayanan kesehatan Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dharmasraya dilihat dari indikator Daya Tanggap (Responsiveness) dinilai sudah berkualitas. karena tenaga medis sudah menerima dan melayani denga baik serta melakukan tindakan sesuai prosedur. (4) Indikator Jaminan (Ansurance) berada pada kategori persentase baik sehingga kualitas pelayanan kesehatan Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dharmasraya dilihat dari indikator Jaminan (Ansurance) dinilai sudah berkualitas. (5) Indikator Empati (Emphaty) dalam kategori persentase baik sehingga kualitas pelayanan kesehatan Puskesmas Sitiung, Kecamatan Sitiung, Kabupaten Dharmasraya dilihat dari dimensi Empati (Emphaty) sudah berkualitas.
Co-Authors Adil Mabarak Adil Mubarak Adree Octova Afifah Asriati Afriva Khaidir Ahmad Juanda Ahmad Julian, Yoga Aldri Frinaldi Alfero, M Rexsi Alhadi, Zikri Alwi Nofriandi Amini, Aisyah Andayani, Meri Angye Mareta Y Annisa Wahyu Utami Arbi, Yaumal Arif Rahman Hakim Arlius, Apriwandi Arraminta, Reyhan Asnil Asnil Aswin, Zeus Marullah Aziza Bila Beta Santria Sholehah Bismihayati Bismihayati boby rahman Boni Saputra Corp, Aldri Frinaldi Cressendo, Hedsing Dede Tri Wahyu Kotama Defriani Dwiyanti Desi Arisanti Digna Kasandra DIMAS ANDRIANTO Dona Restetya Donny Fernandez Dwi Finna Syolendra Edison Zelmi Egi Yoanda Eka Putri, Sri Endrawan, Gus Erianjoni Erianjoni Fadila Wahyuni Fajar Agung Mulia Fardila, Midratul Febrina, Suci Fenty Kurnia Oktorina Fitri Fitri Fitri Hartati Fitri, Lira Zana Frinaldri, Aldri Frinsis Warmansyah Genius Umar Genius Umar Gomes da cruz Fernandes, Benjamin Hasbullah Malau Hayatul Khairul Rahmat Hendrio Fadly HERMANTO, NAILUREDHA Hidayah, Syaiful Hilfa Relonius Ideal Putra Indang Dewata Insani, Munadia Iqrima Basri Islami, Syaifuddin Istigfarini, Hafida Jelibseda, Jelibseda Jon Kenedi Jumiati Jumiati Khairani, Rahayu Tia LAILATUL SUBHA Lince Magriasti Lince Megriasti Lismomon Nata M Rafi Ariansyah M. Fachri Adnan M. Hidayat Panuntun Muslim M. Ridha Masnaidi B Ma’ruf, Miradzi Meri Andayani Meri Andayani Meuraksa, Irawati Mhd Ridha Mhd. Ridha Miftahul Khairat Mona Gusfira Muhamad Ali Embi Muhammad Farid Yuanda Muhammad Nasrullah Muhammad Naufal Rajif Muhammad Ridwan Muhayatul, Muhayatul Mulia, Fajar Agung Mulya Gusman Nailuredha Hermanto NAILUREDHA HERMANTO Nanda Rasifa, Julia Neliyarti Neliyarti NUR EFENDI Nurbit Nurbit Nurlaeli, Rina Ori Endrian Perdani, Agung Sandi Permata Sari, Indah Putra, Kyrie Eleison Putra, Yozarwardi Usama Putri Maharani, Friska Putri Pesi Putri, Adellia Putri, Adinda Mutiara Putri, Elisa Adinda Rahayu, Youngky Gerre Rahmi Putri Wirman Rama Nanda Ramadhani, Yanni Ramadhanis, Ramadhanis Randa Martha Zona Rapitos Sidiq Rembrandt Rembrandt Rembrandt Rembrandt, R Rembrandt, Rembrandt Rembrant, Rembrant Ridho Syofianto Riri Rahmahwati Joni Riswanto Riswanto Riswanto Riswanto Rizki Amelia Sasqia Putri Romiyadi Romiyadi Salsabila, Ilham Sandro Datamora Santika, Nola Sari, Elvia Siskha Sati’at, Nur Anisa Siregar, Dewi Rahmadani Siti Aisyah Siti Aisyah Sri Okto Berta Sri Wahyuni Suci Mardiyah Syafri, Rifki Randa Syafrijon Syafrijon Syahfori Widiyani Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Trismadi Pranata Tris Umar, Genius Umar, Iswandi Utami, Annisa Wahyu Vandri Ahmad Isnaini Wijaya, Agus Chandra Yanni Ramadhani Yazit, Yusra Yersa Novellina Putri Yoanda, Egi Yoszi Mingsi Anaperta Yulkifli Yulkifli Yunesa Rahma Zona, Randa Martha Zuldani, Irwan Zulkarnain Agus