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Journal : Public Service And Governance Journal

Evaluasi Efektivitas dan Efisiensi Standard Operating Procedure (SOP) dalam Penerimaan Calon Penghuni Baru di Rusunawa Wonocolo Kabupaten Sidoarjo Rishad Daristama Baihaqi; Diana Hertati
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2407

Abstract

This study aims to evaluate the effectiveness and efficiency of Standard Operating Procedure (SOP) implementation in the new tenant admission process at Rusunawa Wonocolo, Sidoarjo Regency. This research employs a qualitative method using a literature review and observation approach, analyzing official documents, journals, and internship data. The findings reveal that SOP implementation at Rusunawa Wonocolo has not been fully effective or efficient. This is evidenced by inconsistencies between written procedures and field practices, limited adoption of digital technology, and a lack of transparency in the tenant selection process. Key challenges include budget constraints, reliance on manual methods, and insufficient staff training. This study recommends developing technology-based applications, such as the E-Rusun model implemented in Surabaya, to enhance service efficiency, transparency, and accountability. These findings are expected to serve as a foundation for improving public housing management and supporting the development of e-government-based public services in Sidoarjo Regency.
Peran Pelayanan Publik 112 Dalam Meningkatkan Responsivitas Penanganan Darurat di Kota Mojokerto Theofila Chevara Aira Nazaputri; Diana Hertati
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2478

Abstract

The 112 emergency service is a system designed to provide a quick response to life-threatening emergency situations, such as traffic accidents, fires and crimes. This research aims to evaluate the effectiveness of the implementation of the 112 service in Mojokerto City in coordination between agencies such as the Civil Service Police Unit, Mojokerto Police, Health Service, and other related agencies. Using a qualitative descriptive method combining several data collection methods, this research analyzes the responsiveness of services that operate 24 hours non-stop and toll-free. The research results show the important role of public services 112 in increasing the responsiveness of emergency handling. The research concludes that the implementation of this service has contributed significantly to increasing the responsiveness of emergency management in the city of Mojokerto, as well as identifying the strengths and challenges in implementing the 112 emergency service in the city of Mojokerto.
Evaluasi Efektivitas dan Efisiensi Standard Operating Procedure (SOP) dalam Penerimaan Calon Penghuni Baru di Rusunawa Wonocolo Kabupaten Sidoarjo Rishad Daristama Baihaqi; Diana Hertati
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2407

Abstract

This study aims to evaluate the effectiveness and efficiency of Standard Operating Procedure (SOP) implementation in the new tenant admission process at Rusunawa Wonocolo, Sidoarjo Regency. This research employs a qualitative method using a literature review and observation approach, analyzing official documents, journals, and internship data. The findings reveal that SOP implementation at Rusunawa Wonocolo has not been fully effective or efficient. This is evidenced by inconsistencies between written procedures and field practices, limited adoption of digital technology, and a lack of transparency in the tenant selection process. Key challenges include budget constraints, reliance on manual methods, and insufficient staff training. This study recommends developing technology-based applications, such as the E-Rusun model implemented in Surabaya, to enhance service efficiency, transparency, and accountability. These findings are expected to serve as a foundation for improving public housing management and supporting the development of e-government-based public services in Sidoarjo Regency.
Co-Authors Abiyyu Fawwaz Abrizam Ade Kusuma Adela Celianing Tyas Afifah Rania Asmaradani Aisyah Vira Ratnaningsih Alfian Prasetyo, Muhammad Alifa Asta Sabilla Alnizar Zagarino Am'una, Karina Dora Margaretha Amelia Jihan Fahnanda Ananta, Ayu Nevilia Anas Tasyia Zulfa Firnanda AP, Achmad Fahrizal Ardine, Elfrida Laras Candrakusuma Arif, Lukman Arif, Lukman Arsyi Ananda Putri Ascarya, Padma Galuh Asif Faroqi Astriani, Pina Astuti, Febiyanti Tri Setyo Ayu Anggita Sari Ayunda Nabila Mauliddia Beatrice, Cleodora Binti Azizatun Nafi’ah Binti Azizatun Nafi’ah Bryan Febryanto Cevani, Diana Emilia Darmadi, Dandi Denisya, Faulul Denisya Dewi Fortuna Shalsabila Ainy Dhea Cika Pratiwi Dinda Fitri Ayu Rahmawati Donald K. Monintja Dynda Safitri Vandayani Effendy, Amelia Diva Eka Oktaviani Eno Putri Larasati Erry Pratama Ervinda Rahmawati Evi Wahyuni Evianti Kharima Fadia Dwi Nurdianty Fanes Ardhito Veriyanto Fatima, Aprilla Intan Febriana, Nasya Flowerensia, Frisca Yola Gedeon Firnandus Ulaan Hably Izzul Akbar Hermawan, Lukman Hidayat Eko Novanto Ifaldiansyah, Muhammad Reza Ilham Wijaya, Muhammad Indira Arundinasari, Indira Irfan Dwi Saputra Irwan Dwi Arianto Isfandiari, Moch. Taurino Jurnal Governance Jurnal Kebijakan & Manajemen Publik Karina Dora Margaretha Am'una Karyn Margaretha Katerina Bataha khusnul khothimah Lukman Arif Lukman Hermawan Mahmudah, Istiqomah Mardatila , Rehana Mardatila, Rehana Meily Alves, Vintya Mochammad Rossy Dukhan Muhith Monica Dwipi Salam Muhammad Arifin Muhammad Tri Samudera Muhith, Mochammad Rossy Dukhan Mulia, Riskita Dinda Mutiara Ayu Shabrina Nafi'ah, Binti Azizatun Nayani Alya Aquila Muzdalifah Ningrum, Dhae Pramestya Ningrum, Dhea Pramestya Nisfatul Laily Nurazizah Novia Hermawan, Reydiva Nur Azizah, Putri Nur Melywuni Nur Sabrina Hana Afifah Nur Wandira Kusmayadi NURHADI nurhadi, nurhadi Nurhaliza, Nanda Guritno Nurhidayati , Nurul Nurjanah, Yulia Nurmala Hayati NURUZ ZAKIYAH, NURUZ Oktaviani, Tarisyah Nadya Dwi Permana, Ferditya Ilham Pertiwi, Vidya Imanuari Pragitha Rahmawati, Citra Prasojo, Yaafi Rozaan Pratama Putra, Yogi Pungky Dwi Martadani Puri, Aninda Purwati, Musyarofah Nur Wahidah Puspita, Cindy Dyah Ika Putri Nur Azizah Putri Setiawan, Winda Putri, Regita Ayudhea Permata Qoric Arsita Rachmawati, Andini Rahmadevi, Ruth Theda Rahmawati, Ervinda Rama Dani, Cindy Eka Mellania Ramadhan, Roif Rizaly Rania Asmaradani, Afifah Ressa Fitriana Retno Dwi Ariyanti Reza Muhammad Nashruddin Rhea Ardhana Ria Enitasari Rika Nurhayati Rishad Daristama Baihaqi Riskita Dinda Mulia Romadhon, Mohammad Ulil Albab Nur Rommy Kurnia Tri Ridhanto Sabilla, Alifa Asta Sadewo, Sadam Saffa Indah Salsabila Salsabila, Naila Sandrin, Kristie Ferlita Santoso, Chelinda Amalia Sari, Ayu Anggita Shenny Kusumaningtyas Sherya Damanda Sheva Krisna Danendra Shevila Afriza Saputri Sihombing, Josminto Silvia Eka Ramadhani Putri Gunawan Silvia Jihan Rosyidah Syafa Armia Zafira Syahfuddin, Muhammad Nawawi Theofila Chevara Aira Nazaputri Tiboyong, Wilna Gebilya Tukiman Tukiman, Tukiman Veriyanto, Fanes Ardhito Very Y. Londa Vira Ratnaningsih, Aisyah Wachidah, Dyanita Nur Winda Putri Setiawan Wulandari, Azizah Putri Rizky Yaafi Rozaan Prasojo Yudiana Indriastuti Yustika, Sabilla Mega Zildjianisa Rhisma Widyatna Zuhri, Saifuddin ‘Izzah , Zafiratul