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Journal : journal of informatics and information security

Implementasi Forward Chaining pada Sistem Pakar Diagnosa Kerusakan Laptop Berbasis Web: Studi Kasus Layanan Servis Laptop Permadi, Dimas; Kustanto, Prio; Yasir, Muhammad; Noeman, Achmad; Hidayat, Agus; Handayani, Dwipa
Journal of Informatic and Information Security Vol. 6 No. 2 (2025): Desember 2025
Publisher : Program Studi Informatika, Fakultas Ilmu Komputer Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/paw2f574

Abstract

Laptop damage diagnosis at PT Tsurtech Solution is currently carried out manually, which can take more time and requires the technician's experience to identify problems accurately. This research aims to design and implement a web-based expert system to assist in diagnosing laptop damage based on symptoms inputted by users. The system is developed using the Forward Chaining algorithm, a data-driven reasoning method that matches facts (symptoms) with a set of predefined rules to conclude the type of damage. The system is built using the Waterfall development method, assisted by UML diagrams, and implemented with PHP programming language and MySQL database. Blackbox Testing is used to evaluate the system’s functionality. The results show that the system can be used as a supporting tool to help both users and technicians perform initial laptop damage diagnosis more quickly and efficiently.    
Co-Authors -, Anisah ., Rasim Abdurrahman, Ihsan Abid, M. Nur Rois Ahmad Faisal Akmalia, Neng Sufia Aldi, Ujang Alexander, Allan D Andi Rahman Arjuna, Arjuna Aslihatullatifah Bambang Irfani Dani Yusuf Darojat, Darojat Delffika Canra Dian Reftyawati Dimas Permadi Dwipa Handayani Erna Sri Adiningsih Fadillah P, Yoga Fathurrozi, Ahmad Fitriyani, Linda Fried Sinlae Hariri, Eri Hasan Haris, Emin Hasnaeni , Hasnaeni Herlawati Herlawati Hero, Eko Hidayanti, Firly Hidayat, Wisnu Hambali Hoki Rezky, Mohammad Idham Kholid Iis Sujarwati Islamy, Khoirunissa Muflihunna Istiqomah Nur Rahmawati Joniwarta Kariandinata, Rahayu Khoerunnisa, Nadila Koswara, Ujang Kustanto , Prio Lestari, Tyastuti Sri Lubis, Hendarman M. Ridho Kholid, M. Ridho Maarif, Ahmad Alwi Mahbub, Asep Ramdhani Marhamah, Santi Maslani, Maslani Maulana, Hamdan Meisuri Mirsal, Duliades Mohammad Ridho Kholid Muhammad Khaerudin Muhammad Yasir Munawaroh, AH Eviyani Nabila , Marsyanda Salsa Nirva Diana Noema, Achmad Noeman, Achmad Novianto, Krisna Nunun Indrasari Nur Hapipah, Leli Nur Syamsiah, Nur Nurjamilah, Lia Lailla Priatna , Wowon R. Dwiyanto, Arif Rahmi, Meri Raihan, Abdul Muhammad Rasim, Rasim Robertus Suraji Rohmatillah Rois Abid, M. Nur Saadah, Susi Septa Aryanika Setiawan, Panvati Setiawan, Parwati Setyadi, Cecep Setyadi Sholikhah, Daimatus Suganda, Ayub Sugiharlo, Totok Sururi, Miftahus Tarsono Tarsono Taruan, Erni Sari Lombun Tiara Kamila, Ranti Trisumeikra, I Komang Arya Triyani, Bela Warsito Warsito Wasiska, Asti Yunengsih, Ida Zahra, Anes Melia Zullintarizah, Zullintarizah