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Sutopo Patria Jati

Fakultas Kesehatan Masyarakat, Universitas Diponegoro, Semarang

Author-ID : 291587

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Analisis Kebutuhan Pelatihan Berdasarkan Kemampuan Kerja Jabatan (KKJ) dan Kemampuan Kerja Pribadi (KKP) Petugas Klinik Satmoko Yoga Dwi Ardianto; Sutopo Patria Jati; Nurhasmadiar Nandini
MEDIA KESEHATAN MASYARAKAT INDONESIA Vol 20, No 4 (2021): MKMI
Publisher : Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/mkmi.20.4.283-290

ABSTRAK Latar belakang: Berdasarkan hasil studi pendahuluan, didapatkan beberapa keluhan pasien yang disampaikan melalui media sosial, menyatakan bahwa kurangnya keramahan petugas Klinik Satmoko dalam memberikan pelayanan. Temuan lain yang didapatkan dari studi pendahuluan yang dilaksanakan pada bulan September 2020, diketahui bahwa dalam dua tahun terakhir Klinik Satmoko hanya melaksanakan satu kali pelatihan bagi petugas klinik. Mengingat masih adanya keluhan dari pasien terkait keramahan, hal ini menunjukkan bahwa petugas Klinik Satmoko masih membutuhkan pelatihan untuk meningkatkan kompetensi. Pelatihan yang telah dilaksanakan dirasa kurang cukup dan belum mampu untuk mengatasi masalah kinerja. Maka dari itu, perlu dilakukan analisis kebutuhan pelatihan untuk menentukan kegiatan pelatihan yang sesuai dengan masalah kinerja. Penelitian ini bertujuan menganalisis kebutuhan pelatihan petugas Klinik Satmoko berdasarkan Kemampuan Kerja Jabatan (KKJ) dan Kemampuan Kerja Pribadi (KKP).Metode: Penelitian menggunakan metode kombinasi, dengan pendekatan explanatory sequential.Penelitian dilakukan pada bulan November–Desember 2020 di Klinik Satmoko. Pengumpulan data kuantitatif melalui pengisian kuesioner dan subjek penelitian ditentukan dengan teknik purposive sampling. Variabel yang diteliti yaitu pengetahuan kerja, sikap kerja, dan keterampilan kerja. Pengumpulan data kualitatif melalui observasi dan wawancara dengan manajer sebagai informan utama dan pemilik sebagai informan triangulasi.Hasil: Berdasarkan analisis peringkat kebutuhan pelatihan, komponen kompetensi yang menjadi prioritas pelatihan adalah kemampuan pelaporan penyakit kepada puskesmas, ketelitian dalam bekerja, kebiasaan menunda pekerjaan, kemampuan mengevaluasi pelayanan farmasi, dan kemampuan melayani kritik, saran, dan pertanyaan.Simpulan: Pelatihan yang dibutuhkan petugas Klinik Satmoko meliputi pelatihan pelaporan penyakit, pelatihan peregangan dan istirahat aktif, self-leadership, pelatihan standar pelayanan kefarmasian apotek, dan service excellence. Kata kunci: Analisis Kebutuhan Pelatihan, kinerja, klinik ABSTRACT Title: Training Needs Analysis Based On Work Ability (KKJ) And Personal Work Ability (KKP) Of Satmoko Clinic Officer Background: Based on preliminary studies, several complaints of patients were obtained through social media stating that lack of hospitality among the Satmoko Clinic staffs. Another discovery obtained from a preliminary study that was carried out in September 2020, It was known that in the last two years Satmoko Clinic had only conducted one training for clinic staffs. Because there were still complaints about hospitality, this suggests that the Satmoko Clinic staffs still needs training to improve competence. The training that was carried out is unable to become the performance problem solution. Therefore, training needs analysis to determine training activities that suit performance problems. The study aims to analyze the training needs of the Satmoko Clinic staffs based on work ability (KKJ) and personal work ability (KKP). Method: The study used a combination method, with a explanatory sequential approach. The study was carried out in November – December 2020 at Satmoko Clinic. Quantitative data collection through the filling of questionnaires and the research subject were determined by purposive sampling. The variables under study are work knowledge, work attitude and work skills. The collection of qualitative data through observation and interview with the manager as the key informers and clinic owner as triangulation infomant. Result: Based on the training needs analysis rating, the competence priority component of training is the ability to report illness, precision at work, procrastination habits, the ability to evaluate pharmaceutical services, and the ability to administer criticisms, suggestions, and questions. Conclusion: The training that the Satmoko Clinic staffs needs is disease reporting training, stretching and active rest training, self-leadership training, pharmacist standard service training, and service excellence training. Keywords: Clinic, Training Needs Analysis, performance.

The constraints of Administrative Readiness in the process to the Regional General Service Agency of Public Health Center in Anambas Islands Regency ANDRI PURNOMO; Sutopo Patria Jati; Ayun Sriatmi
MEDIA KESEHATAN MASYARAKAT INDONESIA Vol 19, No 5 (2020): MKMI
Publisher : Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/mkmi.19.5.368-374

ABSTRAKLatar Belakang: Puskesmas BLUD memberikan poin lebih dalam hal keleluasaan mengelola keuangan. Proses pengajuan BLUD Puskesmas selama ini masih terkendala dengan kelengkapan persyaratan yang dianggap belum memenuhi ketentuan. Dari tiga persyaratan hanya persyaratan administratif yang belum dipenuhi. Penelitian ini bertujuan menganalisis kendala kesiapan dalam pemenuhan persyaratan administratif menuju Puskesmas BLUD.Metode: Merupakan penelitian deskriptif dengan pendekatan kualitatif. Lokasi penelitian di Puskesmas Palmatak dan Puskesmas Tarempa dengan alasan kedua puskesmas mempunyai cakupan layanan terbanyak, jumlah kunjungan terbanyak dan sebagai Puskesmas penerima kapitasi terbesar. Subjek penelitian Kepala Puskesmas dan Kepala TU sebagai informan utama dengan informan triangulasi Kepala Dinkes PPKB dan Kabid Pelayanan Kesehatan. Pengumpulan data dengan wawancara mendalam dan telaah dokumen. Data yang terkumpul dianalisis dengan metode analisis isi.Hasil: Puskesmas di Kabupaten Kepulauan Anambas terkendala dengan kemampuan melengkapi persyaratan administratif sehingga dokumen tidak bisa dikumpulkan dalam waktu yang cepat dan lengkap. Dari 6 dokumen yang harus dikumpulkan, Puskesmas Palmatak mengumpulkan 4 dokumen dan Puskesmas Tarempa 2 dokumen. Dokumen yang tidak dikumpulkan oleh kedua Puskesmas adalah dokumen surat pernyataan kesanggupan meningkatkan kinerja dan dokumen laporan audit terakhir. Sementara untuk dokumen pola tata kelola, rencana strategi bisnis dan laporan keuangan pokok masih belum lengkap, sedangkan dokumen standar pelayanan minimal sudah dipenuhi. Kendala Puskesmas dalam melengkapi persyaratan administratif karena kurangnya motivasi dan lemahnya komunikasi internal Puskesmas. Selain itu pemahaman yang tidak benar tentang peran petugas apalagi dilatarbelakangi karakteristik pendidikan yang berbeda.Simpulan: Puskesmas belum siap menjadi BLUD. Perlu koordinasi intensif antara Puskesmas dan Dinkes PPKB melalui konsultasi secara rutin dan terjadwal.Kata Kunci: Kendala, persyaratan administratif, Badan Layanan Umum DaerahABSTRACTTitle: The constraints of Administrative Readiness in the process to the Regional General Service Agency of Public Health Center in Anambas Islands RegencyBackground: The financial managing in the Regional General Service Agency of public health center were more flexibility. The submission process of the Regional General Service Agency of public health center stilll constrained by incompleteness of requirements of the provisions. There was only administrative requirement from three requirnents that have not been fullfill. This research aims to analyze the constraints of readiness in fulfilling the administrative requirements towards the Regional General Service Agency of public health center.Method: It is a descriptive research with a qualitative approach. The location of this research in Palmatak Public health center and Tarempa Public health center which has the most service coverage, the largest number of visits and as the largest capitation of recipient's Public health center. The main informant of this research were head of Public health center and head of administration. The triangulation informants of this research were the head of Health Office in Population Control and Family Planning and the head of Health Service. The data collected by in-depth interviews and document study. This Collected data is analyzed by methods content analysis.Result: The Public health center in the Anambas Islands District was constrained by the ability to completed the administrative requirements. It caused the documents could not be collected timely and completly. From the 6 documents must be gathered, Palmatak Public health center just collected 4 documents and Tarempa Public health center just collected 2 documents. The documents did not collected by both public health centres were the ability to improve the performance document and the latest audit report document. Mainwhile, the governance documents, the business strategy plan and the underlying financial statements were still incomplete but the standard minimal service document was fullfill. The Problem of Public health center in completing the administrative requirement caused by the weak of motivation and internal communication in public health center. Besides, the incorrect understanding of employee role because of different educational characteristics. Conclusion: The Public health center is not ready to become a regional General Service Agency. It needs intensive coordination between the Public health center and the Health Department of Population and Family Planning through regular and scheduled consultation.Keywords: Constraints, administrative requirements, regional public service agency

Penerapan Model Hot Fit pada Evaluasi Sistem Informasi Keselamatan dan Kesehatan Kerja di RSUD Dr. Moewardi Nabilatul Fanny; Kusworo Adi; Sutopo Patria Jati
MEDIA KESEHATAN MASYARAKAT INDONESIA Vol 19, No 1 (2020): MKMI
Publisher : Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Latar belakang: Penggunaan teknologi sistem informasi yang baik dapat membantu terlaksananya program K3 secara efektif dan efisien, kegiatan program K3RS dapat dilaporkan secara periodik dan sistematis sehingga pihak manajer puncak dapat mengambil keputusan dengan tepat. Keberhasilan sistem informasi suatu organisasi tergantung bagaimana sistem itu dijalankan, kemudahan sistem itu bagi para pemakainya, dan pemanfaatan teknologi yang digunakan. Evaluasi program sangat penting dan bermanfaat terutama bagi pengambil keputusan. Tujuan penelitian ini adalah Melakukan evaluasi terhadap sistem informasi keselamatan dan kesehatan kerja di RSUD Dr. Moewardi dengan menggunakan pendekatan model HOT Fit.Metode: Jenis penelitian adalah deskriptif eksploratori dengan menggunakan pendekatan kualitatif. Subyek penelitian adalah orang-orang yang terlibat dalam pengelolaan sistem informasi berjumlah 8 orang. Obyek penelitian adalah sistem informasi keselamatan dan kesehatan kerja di RSUD Dr. Moewardi. Analisis isi digunakan untuk mendapatkan gambaran sistem informasi berdasarkan model HOT Fit terdiri dari Manusia, Organisasi, dan Teknologi. Hasil: Hasil penelitian bila ditinjau dari faktor manusia, SI P2K3RS mudah pelaksanaannya, belum ada pelatihan atau sosialisasi. Faktor organisasi, sudah terbentuk struktur organisasi, belum ada anggaran khusus, tidak adanya juklak/juknis dan prosedur kerja. Teknologi belum semua menggunakan komputer komunikasi antar sesama anggota pelaksana sudah berjalan lancar.Simpulan: Disarankan ada prosedur pelaksanaan, juklak, juknis dan uraian kerja, melaksanakan sosialisasi dan pelatihan bagi anggota tim dan pegawai dilingkungan RSUD Dr. Moewardi melakukan pengawasan berkesinambungan yang terjadwal, memperbaiki kualitas informasi dan menambah jumlah tenaga sesuai antara pendidikan dengan kebutuhan.Kata kunci: Evaluasi Sistem Informasi, Keselamatan dan Kesehatan Kerja, Model HOT FitABSTRACT Title: Application of the Hot Fit Model in the Evaluation of Safety and Information Systems Occupational Health at RSUD Dr. Moewardi Background: The success of information system an organization depends on what is system, ease that system for the the wearer, and the utilization of technology used. Evaluation the program was very important and useful especially for decision-making. The purpose of this research is to evaluate information system work safety and health at RSUD Dr. Moewardi by adopting HOT Fit Model.Method: This research is descriptive exploratory by adopting qualitative. Subject research is the people involved in information system management. An object research is a system information work safety and health at RSUD Dr. Moewardi. Analysis the contents of used to get a information system based on model hot fit consisting of man, organization, and technology.Result: The results of the study if considered from the human factor, the P2K3RS information system its easy to implementation, there has been no training or socialization. Factors organization, had been formed the structure of the organization, there has been no special budget, the absence of operational and technical guidelines and p rocedures work. Technology not all use computers communication between a fellow member of implementing has been running smoothly.Conclusion: Suggested there are procedures the implementation of the, the operational guidelines, technical guidelines and the discussion work, carry out socialization and training for team members and employees dilingkungan RSUD Dr. Moewardi monitoring sustainable who a scheduled, improving the quality of information and increase numbers of workers in accordance between education to the needs of.Keywords: Evaluation Information System, Work Safety And Health, Model Hot Fit

Moxibustion for nausea and vomiting in pregnancy Siti Raihanah; Masrifan Djamil; Sutopo Patria Jati
JKKI : Jurnal Kedokteran dan Kesehatan Indonesia JKKI, Vol 11, No 1, (2020)
Publisher : Faculty of Medicine, Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/JKKI.Vol11.Iss1.art10

Background: Nausea and vomiting are common symptoms that occur for 70-80% of pregnant women. Alternative treatments such as herbal medicine, acupressure and moxibustion have been suggested to control pregnancy-induced nausea-vomiting.Objective: This study is to observe effects of moxibustion at P6 and ST36 point on nausea and vomiting in pregnancy. Methods: This study applied a queasy experimental study by pretest-posttest design on two groups of study. Moxibustion in this study was a heat stimulation technique at P6 and ST36 points for 5 days (7 minutes per day). The P6 point was located on the inner wrist, 2-3 fingers above the wrist between the tendons and the ST36 point was located on 4 fingers below the lower limit of the patella. A random sampling was conducted for 30 pregnant women with gestational age<16 weeks of pregnancy that randomly was divided into 2 groups, or 15 women for each group. Instruments used to measure the nausea and vomiting applied Pregnancy Unique-Quantification of Emesis (PUQE) and B-endorphin.Results: Moxibustion at the P6 point could reduce symptoms of nausea and vomiting (p<0.05). However, Moxibustion at the ST36 point was not effective in reducing symptoms of nausea and vomiting in pregnancy (p>0.05). Conclusion: Moxibustion can more effective at P6 point than at ST36 point in reducing symptoms of nausea and vomiting in pregnancy.

IMPLEMENTASI KEBIJAKAN PENCEGAHAN FRAUD DALAM PELAKSANAAN PROGRAM JAMINAN KESEHATAN DI RUMAH SAKIT NASIONAL DIPONEGORO JAWA TENGAH Akha Pratila Sari; Sutopo Patria Jati; Zahroh Shaluhiyah
JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama Vol 10, No 1 (2022): JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama
Publisher : STIKES Cendekia Utama Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31596/jkm.v10i1.1002

Fraud dalam layanan kesehatan merupakan salah satu resiko dalam penyelenggaraan Jaminan Kesehatan Nasional (JKN). Fraud dapat mengakibatkan kerugian finansial, keselamatan pasien, maupun merusak citra pelaku. Rumah sakit sebagai Fasilitas Kesehatan Rujukan Tingkat Lanjutan (FKRTL) yang bekerjasama dengan Badan Penyelenggara Jaminan Sosial (BPJS) harus membentuk tim pencegahan fraud. Penelitian ini bertujuan menganalisis Implementasi Kebijakan Pencegahan Fraud di Rumah Sakit Nasional Diponegoro. Penelitian ini merupakan penelitian kualitatif dengan pendekatan studi kasus dan jumlah informan sebanyak 11 orang. Pengumpulan data dilakukan dengan wawancara mendalam. Teknik analisis data menggunakan content analysis. Hasil penelitian diketahui bahwa Implementasi kebijakan pencegahan fraud di Rumah Sakit Nasional Diponegoro belum berjalan optimal dikarenakan terhambat pandemi Covid-19, sehingga tim pencegahan fraud belum menjalankan tugasnya sesuai dengan Peraturan Menteri Kesehatan Nomor 16 tahun 2019. Kebijakan Pencegahan Fraud belum memiliki ukuran indikator dan sasaran pengelola kebijakan yang jelas dan terukur yang digunakan sebagai tolak ukur keberhasilan. SDM tim perlu ditambah dan harus ditingkatkan lagi dengan pelatihan bagi koder. Dukungan Sumber daya materi belum ada, dukungan sarana dan prasarana sudah lengkap dan cukup. Koordinasi tim dengan Dinas Kesehatan Provinsi Jawa Tengah, Satuan Pengawas Internal (SPI), dokter, koder belum berjalan dengan efektif. Standard Operating Procedure (SOP) belum ada, mekanisme pembagian tugas belum ada. Disposisi implementator sangat mendukung dan berkomitmen serta bertanggung jawab. Sikap dokter, koder, petugas klaim, pengawas internal dan pimpinan Rumah Sakit semua mendukung dalam Implementasi Kebijakan Pencegahan Fraud di Rumah Sakit Nasional Diponegoro.

Analisis Perilaku Organisasi Pada Imlpementasi Clinical Pathway Pasien Dengan ST-Elevasi Miokard Infark (STEMI) Di RSUP Dr. Kariadi Semarang Muhammad Mukhlis Sujudi; Sutopo Patria Jati; Farid Agushybana
Jurnal Manajemen Kesehatan Indonesia Vol 10, No 2 (2022): Agustus 2022
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.10.2.2022.185-190

Implementation of CP (clinical pathway) as the main requirement for quality control and hospital costs is important in providing services. CP implementation is influenced by many factors. As many as 90% of filling in CP was not policies and SOPs based. This study aims to determine organizational behavior towards the implementation of CP in patients with STEMI at dr. Kariadi Semarang. This research was a qualitative descriptive study. Collecting data through in-depth interviews and observations. Interviews were conducted to 6 informants who were selected using purposive sampling technique. Data were analyzed descriptively and presented in narrative form. The results showed that the implementation of CP in dr. Kariadi Semarang has been carried out since 2012 and has undergone adjustments to the KARS standard in the Guidelines for the Preparation of Clinical Practice Guidelines and Clinical Pathways in Integrated Care according to the 2012 Hospital Accreditation Standard Edition I. The hospital director assigned the Director's Decree No. HK.00.01/I.IV/600/2016, No. KP.08.02/I.IV/434/2016, No. HK.00.01/I.IV/432/2016 and SOPs to support CP implementation. The adequacy of the workforce needs to be reconsidered. Compliance with CP implementation has not been maximized. Barriers to the implementation of CP was limited human resources, CP has not been integrated with RME in real time, recapitulation of CP was retrospective, evaluation of compliance by yanmed has not been audited by the Medical Committee on a regular basis, PPA compliance, consistency of medical record writing, and patient condition. Monitoring, evaluation and communication need to be developed to optimize the implementation of CP.

Stakeholder Perception of Health Resources and Village-Funds Optimizing for Maternal and Child Health Program Sriatmi, Ayun; Jati, Sutopo Patria; Martini, Martini; Mustofa, Syamsulhuda Budi; Budiyono, Budiyono
KEMAS: Jurnal Kesehatan Masyarakat Vol 17, No 4 (2022)
Publisher : Department of Public Health, Faculty of Sport Science, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/kemas.v17i4.34334

The low support on cross-sectoral commitment of village stakeholders to health programs was one of factors contributed maternal and infant mortality in Tegal Regency. Although village funds have been rolled out since 2015, its implementation hadn’t been optimal due to orientation focus on infrastructure development. The study aims to analyze perceptions and attitudes of village stakeholders towards village level resources and optimizing village funds for MCH programs based on 3 groups stakeholder (Decision Maker, Provider and Clients-Representatives). It’s quantitative research, population of all village level stakeholders with 300 people as samples from 30 selected villages. Data collected with interview using questionnaire and being analyzed with frequency distribution and statistically using Kruskal-Wallis test. Most of three group stakeholders had good perception of their health resources and positive attitude towards MCH programs, but different results were seen for attitudes towards optimizing village funds. Decision Maker group and Clients-Representatives group showed tendency refusing, while Provider group tend to agree on village funds optimizing for MCH programs. Statistically, there were differences in attitudes towards optimizing village funds for MCH program between three groups. Attitude differences was mainly due to lack of understanding from external health stakeholders about health programs, especially village’s MCH program.

A Balanced Scorecard Analysis to Evaluate Consumer, Employee Satisfaction, and Internal Business Processes in Blood Transfusion Units in dr. Kariadi Hospital Tri Wardhani, Ria; Jati, Sutopo Patria; Kartasurya, Martha Irene
Management Analysis Journal Vol 11 No 2 (2022): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v11i2.57359

The hospital is a service organization for patients (consumers). Service is expected to provide comprehensive consumer desires. Previous research has not much elaborated on the balanced scorecard and analysis of the constituent factors of customer and employee satisfaction. This study aims to analyze the balanced scorecard, the constituent factors of customer and employee satisfaction in dr. Kariadi Hospital. The number samples used as many as 72 consumer respondents who use hospital services and 27 hospital employees. The research method uses a balanced scorecard and analysis of the constituent factors of customer and employee satisfaction. The analysis results show that the human resource factor still requires improvement compared to the customer factor. This study confirms that efforts to provide optimal service have been made to satisfy customers. But on the other hand, efforts to provide satisfaction to employees are still lacking; therefore, efforts are needed to provide satisfaction.

Challenges on Standardized Diabetes Mellitus Care Implementation in the Primary Health Care in Indonesia: A Narrative Review Arnita Sofianingrum; Sutopo Patria Jati; Martini Martini
Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Vol. 9 No. 2 (2023): JURNAL KEPERAWATAN KOMPREHENSIF (COMPREHENSIVE NURSING JOURNAL)
Publisher : STIKep PPNI Jawa Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33755/jkk.v9i2.513

Aims: The prevalence of diabetes mellitus remains high worldwide and has long-term health implications and impacts on the quality of life of those affected. As a catastrophic disease, diabetes mellitus has the potential to burden national healthcare financing, including in Indonesia. Improving standardized diabetes mellitus services, starting from primary healthcare facilities, is a critical effort that is hoped to address this potential burden. The aim of this study is to synthesize and obtain information on the challenges of implementing minimum standards for diabetes mellitus services in Indonesia. Method: This study is a narrative literature review using the PRISMA framework. In this review, inclusion and exclusion criteria to gather articles from Pubmed, ScienceDirect, Google Scholar, ProQuest, and Emerald. The MMAT instrument was used to select eligible articles in study. Results: Our findings indicate that 19 eligible journal articles related to the challenges of implementing minimum standards for diabetes mellitus services in Indonesia. The synthesis results showed that there are challenges in implementing minimum standards for diabetes mellitus services in Indonesia, particularly in the internal and external aspects of patients, primary healthcare facilities, and the government. Conclusions: The challenges of implementing minimum standards for diabetes mellitus services in Indonesia need to be addressed through enhancing the interpersonal and practical skills of healthcare providers, strengthening the role of primary healthcare facilities and the government, ensuring adequate funding support, and establishing appropriate indicators that reflect the field's conditions as a reference for achieving the implementation of minimum standards for diabetes mellitus services in Indonesia.

ANALISIS PENDEKATAN PERILAKU ORGANISASI DALAM KENDALI MUTU DAN KENDALI BIAYA SELAMA PANDEMI COVID-19 DI RS SWASTA X KOTA SEMARANG Indah Mutiara Puspita Sari; Sutopo Patria Jati; Septo Pawelas Arso
VISIKES: Jurnal Kesehatan Masyarakat Vol 22, No 1 (2023): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v22i1Supp.7218

ABSTRACTThere was a decrease in quality and cost recovery rate at Private Hospital X Semarang City during the COVID-19 pandemic. Hospitals must implement Quality Control and Cost Control during the COVID-19 pandemic. Hospitals need an understanding of organizational behavior management to optimize Quality Control and Cost Control. Therefore, this study aims to analyze the organizational behavior in quality control and cost control during the COVID-19 pandemic at Private Hospital X Semarang City. This study uses a qualitative method. The organizational behavior analysis by analyzing input, process, and outcomes aspects. Qualitative data collection using in-depth interviews. Informants were determined by purposive sampling. The mains informants consisted of three and three triangulated informants. Data analysis used the method of content analysis (content analysis) by triangulating sources and methods. The results showed that the input aspects were still lacking because they did not have detailed task descriptions understood by the team and had not made guidelines and Standard Operating Procedures (SPO) related to the implementation of quality control and cost control. The process aspects are still lacking because communication is not optimal, leadership has never conducted monitoring evaluations, and team conflicts still occur due to communication and clinical pathway non-compliance. As a result, the outcomes in organizational behavior are still not good, as seen from the lack of cohesion and the function of the quality control and cost control teams who have not carried out scheduled and routine medical audits, and have not carried out utilization.Keywords: The Organizational Behavior, Quality Control, Quality Cost, Hospital, Pandemic COVID-19

Co-Authors Abdi, Imanul Abdul Aziz Aditya Kusumawati, Aditya Agnes Melissa Agung Purwanto Agus Budiono Agus Samsudrajat. S Agus Suwandono Aileen, Sophie Akha Pratila Sari Aminarto, Bambang Amni Zarkasyi Rahman, Amni Zarkasyi ANDRI PURNOMO Ani Margawati Anindya, Prakasita Artha Anna Mieke Anneke Suparwati Anneke Suparwati Annisa Pratiwi, Annisa ANNISA RAHMAWATI Annisa Rakhmaningtyas Annisa, Viona Antarini Antarini Antarini Antarini, Antarini Antono Suryoputro Antono Suryoputro Anwar, Choiroel Apoina Kartini Ari Setiawan Arinta Riza Andriani Aris Puji Widodo Aris Puji Widodo Aris Sugiharto Ariyani, Ima Armunanto, Armunanto Arnita Sofianingrum Aryani, Asri Indah Asfiya, Nissa Atul Atik Mawarni Aulia Ika Pratiwi Ayu Aztuty Tanjung Ayun Sriatmi Bagoes Widjanarko Bagus Ronggonundarmo Bagus Widjanarko Baju Widjasena Bernadeta Lintang Hardy Bernadeta Lintang Hardy Bintang Agustina Pratiwi Budiyanti, Rani Tyas Budiyono Budiyono Budiyono Budiyono Budiyono Budiyono Cahya Tri Purnami Cahyaningsari, Brillian Ayu Chriesma Revolaninggar Cika Hanjani Pratiwi Cindi Widia Lestari Dahlan, Muslih Desi, Nina Maria Deviana, Dika Dewi, Eltanin Kumala Dhwi Ba diya Maulina Ikhsani Dian Nursanti Dina Septiyanita Pratiwi Dodik Tugasworo Pramukarso Dodik Tugasworo Pramukarso Dyah Ayu Oktavia Eka Yunila Fatmasari Eka Yunila Fatmasari Eka Yunila Fatmasari, Eka Yunila Elsa Febrie Alvianitasari Endah Sri Lestari Epi Saptaningrum Falentine Lidya Telussa Fani Alizi Ilmifaluthi Fanny, Nabilatul Farid Agushybana Farid Agushybana Farid Farid Agushybana Feby Rahmawati, Feby Feliana Mirnawati Fiany Dharyanti Firman Firman Fitri Aviana Fitria, Candra Tyas Nur Friska, Erlin Guesthi Lunes Mutiara Cintha Handayani, Novia Handayani, Novia Hanun, Hafida Zahara Hapsari, Ika Sulistyaningrum Hardi Warsono Harisa Laraswatie Hartuti Purnaweni Hendra Teguh Setiawan Hendro Nurcahyo Hendro Sucipto Hidayat Waluyo Ika Sulistyaningrum Hapsari Ike Johan Prihatini Imawan, Satria Aji Indah Mutiara Puspita Sari Indah Widiastuti Indriani, Cynthia Rizky Inggita Raiesa Rahmi Inna Maulina Intan Dewi Kumalasari Intan Dewi Kumalasari Intan Hardian Putri Irena Intania Irianti, Gita Febri Ismayanti Ismayanti Johanes Sugiarto Juwita Pratiwi Kaminang, Megawati Ayu Zharani Kartini Pekabanda Khansa Maghfira Djatnika Khasna Fikriya Kholidah, Miskiyatul Kristie Hapsari Primaharini Kusworo Adi Laksmono Widagdo Lathifah Safaatul Uzhma Lelly Prakusya Lestari, Ayu Fina Loveloi Putri Sihanari Lucia Ratna Kartika Wulan Luluk Andani M. Choiroel Anwar Mahalul Azam Maharani, Virgi Mayang Manja Mania Mariyana, Kristin Martha Irene Kartasurya Martini Martini Martini Martini Masrifan Djamil Mateus Sakundarno Adi, Mateus Sakundarno Matsna Haniifah MC. Inge Hartini Meitrika Damayanti Melati, Ayu Sekar Meliati, Linda Meytri Saraswati Moh Syarofil Anam Mohammad Zen Rahfiludin mufakhhir, Abdulaziez Muh. Ridha Setiawan Salam Muhammad Azinar Muhammad Farras Razin Perdana Muhammad Mukhlis Sujudi Mumpuni Sari Kusumastuti Murdiati, Ari Muslihin, Muslihin - Mustikowati, Mutia Galuh Muthmainnah M, Muthmainnah Mya Rosiana Naintina Lisnawati Nandini, S.KM., M.Kes, Nurhasmadiar Nanik Sulistyorini Nanik Sulistyorini Naylul Izza Izza Ni Made Deviana Widiantari Nikie Astorina Yunita Dewanti Nikie Astorina Yunita Dewanti Nikie Astorina Yunita Dewanti Nikie Astorina Yunita Dewanti Nimas Ariyani Damayanti Nining Ningrum Nissa Kusariana Nofa Martina Ariani, Nofa Martina Noor Fadhilah Dyah Anggraini Nufika Fatasyadhuha Nur Endah Wahyuningsih Nurhasmadiar Nandini Nurhasmadiar Nandini Nurlita Putri Apriliani Nurul Fajriah Nurul Fajriah Nurul Hidayati kusumastuti Ossie Happinasari Paramesthi, Prasasya Pramono Apriawan Wijayanto Pramono Apriawan Wijayanto Purwanto, Edy Dwi Puteri Inandin Nabiha Putri Asmita Wigati Putri, Intan Hardian Putri, Sefira Salsabila Rabiatul Amaliah Hariadi Rahmasari, Annisya Aulia Rahmi Rahmi Rani Tiyas Budiyanti Rapotan Hasibuan Rasipin Rasipin Ratna Murpratiwi Ratnawati, Misrina Retno Hestiningsih Reza Fadly, Teuku Riama Haposanita S. Risdanti, Syafira Ristiyana, Lia Sarita Rizani Shofi Rochwati, Siti Romdhonah Romdhonah Ronald Mahudin Rosalia, Marcheda Rahma Rosanti, Aan Runjati Salma Salma salnia salnia Sandyaga Ghaffar Purwanto Sari , Lisnia Sari, Emy Novita Sarsintorini Putra Septo Pawelas Arso Septyana Fauzy Shabika Imany Putri Wiguna Shinta Trinovia Kumalasari Shofiyana, Shofiyana Silavati, Yuni Adhita Silfia Addina Sinaga, Ong Felin Siti Raihanah Soakakone, Minnalia Sri Achadi Nugraheni Sri Isroyati Sri Maryati Sri Maryati Sri Suwitri Sri Yuliawati Suci Aull Radian Sudarmono sudarmono Sudiro Sudiro Sugiarto, Puput Suhardi S Suhartono Suhartono, Suhartono Sulianti Rosianna Sihotang Surjoputro, Antono Suryawati, Chriswarandi Suryosaputro, Antono Susanti susi yanti Syafira Risdanti Syamsulhuda BM Syamsulhuda Budi Musthofa Tasia Deastuti Tika Purbadiyanti Pranata Titik Handayani, Titik Tjahjono Kuntjoro Tjahjono Kuntjoro Tomi Konstantia Setiaji, Tomi Konstantia Tri Haryani Nur Liyana Tri Wardhani, Ria Trianita Eka Pamundhi Triastuti, Akyuning Una Zaida Untung Sujianto Vannisa Fandyar Maulidhika Viona Febya Pangestika Virgi Mayang Maharani Virgi Mayang Maharani Wijaya, M. Indra Hadi Wijayanto, Pramono Apriawan Wildan Nur Aiman Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Yanti, Ni Luh Devi Yoga Dwi Ardianto Yudhy Dharmawan Yulia Elesta Nitbani Yuliani Setyaningsih Yulianto Prabowo Yuliastuti, Ika Kurnia Yuni Adhita Silavati Zahroh Shaluhiyah Ziaurrahmi, Ziaurrahmi

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