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All Journal Tekno : Jurnal Teknologi Elektro dan Kejuruan JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Ilmiah Kursor Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Teknologi Informasi : Jurnal Keilmuan dan Aplikasi Bidang Teknik Informatika Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Informatika Teknologi dan Sains (Jinteks)
Retno Indah Rokhmawati
Fakultas Ilmu Komputer , Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Library & Information Science Other

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Analisis dan Perancangan Sistem Manajemen Prospek Pelanggan Dengan Model Sales Pipeline pada PT. Supratama Prima Nusantara (Biznet Networks) Branch Malang Mokhammad Pungky Fadhli; Retno Indah Rokhmawati; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

In order to competing and getting a lot of customers, the company must pay attention to many factors. One of them, in an effort to increase the sales volume of the company should refer to various factors that are closely related to salesman which is the company's spearhead in marketing and product sales. So be considered if the company wants to win many deals with prospects and achieve sales targets as well as support salesman and salesman activities related to sales with a CRM (Customer Relationship Management) application, that is Customer Prospect Management System that is able to present customer data and sales stage so know whether The prospect qualifies to become a customer or not by using the Sales Pipeline model. This research using an object-oriented approach. The purpose of this research is to modelling the business processes, analyzing requirements specification and system design, and evaluate the result of the specification requirements. To illustrate the class modeling, interactions, data, and user interface requirements specification using prototype evaluation and chronological matrix. The evaluation results in this study showed that the grooves were made by two respondents after a test use case scenarios are in accordance with the mechanism should be. Then traceability evaluation results show that each requirement has a unique code that can be traced to the features, needs and the model diagram.
Pengembangan Sistem Informasi E-Complaint Management (Studi Kasus : Batching Plant Produksi Beton P.T. Holcim Indonesia Regional Jawa Timur) Yhouga Beta Evantio; Retno Indah Rokhmawati; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Batching Plant PT. Holcim is part of PT. Holcim which handle the distribution and production of PT. Holcim's products, such as concrete, ready made cement concentrate, and building construction services. Customers can order the products and services at Batching Plant PT. Holcim without having to go to headquarters of P.T Holcim. From each service provided by Batching Plant PT. Holcim, customers can report complaints due to errors from service process to Batch Plant PT. Holcim directly. The problem is the process of recording complaints are still done manually so it's difficult for sales accommodate complaint data. In addition, sales are also difficult to tell the leader of the job complaint must be done immediately. Based on the problem that CRM applications need to be able to assist sales and leaders in performing complaint reporting processes with CRM operational application types. The CRM application needed to record the complaint automatically. In addition, CRM application required to help sales inform to the leader that new complaint must be done immediately. Later on, the system has features such as make new complaint, make notification to the leader, and managing complaint data. In its development the method used to develop the system using codeigniter framework. Then the system will be tested using Base Path Testing, User Acceptance Testing and Utility Testing for success level in fulfilling user's need.
Analisis Pemetaan Pelanggan Potensial Menggunakan Algoritma K-Means dan LRFM Model Untuk Mendukung Strategi Pengelolaan Pelanggan (Studi Pada Maninjau Center Kota Malang) Daniel Pradipta Hidayatullah; Retno Indah Rokhmawati; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Customer Relationship Management is all that is related between the company with the customer, whether it's sales or any other service. Maninjau Center is a company that sells fashion products in Malang. The purpose of this study was to determine the value of customers who are similarly characterized then grouped and given a customer management strategy at Maninjau Center 2016. Research in this paper begins through the stages of business understanding, interviews and direct observation. The next step collects customer transaction data, then prepocessing data by selecting the required data only. Then look for customer value with corresponding LRFM parameter (Length, Recency, Frequency and Monetary). Then apply the K-Means algorithm to generate customer clustering. The value of K on the K-Means algorithm is determined at the beginning of 4. After the clustering operation is done, the cluster will be plotted with customer value matrix and customer loyalty matrix to know the characteristics of each customer segment. Last, customer will be given a marketing strategy proposal. The results obtained from the Maninjau Center case study show that the customer segment formed is four clusters, cluster 1 is 2, cluster 2 is 41, cluster 3 is 3 and cluster 4 is 657. The result of marketing strategy is in accordance with customer characteristic in every- each clustering is formed.
Evaluasi Usability dan Perbaikan Rancangan Antarmuka Pengguna Situs Website Jurusan Teknik Kimia Universitas Brawijaya Dengan Menggunakan Metode Human Centered Design (HCD) Tri Kantun Erestini; Retno Indah Rokhmawati; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Chemical Engineering Department is one of department known as a part of Engineering Faculty in Brawijaya University. There are 5 pages on its website which everyone able to access such as Homepage, History Profile, Student Achievements, detailed information of Student Achievements in 2016, and Laboratory Facilities. The outline of problem occured during interview is an information buildup, some thick content placement, lack of information explanation from displayed image, inconsistent language and font usage, less precise colour mix used for website component, detail loss on existed link, ineffective information examination and limited menu navigation. Referred method which is used for improving interface design of Chemical Engineering Department website is Human Centered Design (HCD). HCD is a method applied to design newest solution, conforming on user requirement. Thereafter do the usability testing on the first and last evaluation. There are 3 metric usability used as parameters of success: Effectivity, Efficiency, and Satisfaction. Result shown for Success 70%, Non Critical Error 22.5%, and Critical Error 7.5%. Efficiency metric enhance 22% after website improvement. Therefore satisfaction aspect for an improved interface design reach "Acceptable" grade.
Analisis User Experience Pada Website Streaming Video (Studi Kasus: Youtube dan VLIVE) Risma Ismulia Rahmi; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

According to a survey of 82 respondents, only 12 respondents prefer to use VLIVE, while the rest choose to stream using Youtube. This study will provide user experience comparison analysis on VLIVE and Youtube websites subjectively and objectively. The objective analysis will be tested using scenario based on parameters: task completed, error during task performance, time per completed task and number of clicks during task completion. The subjective analysis was conducted by interviews of respondents based on user experience honeycomb factor. There are two groups of respondents: VLIVE groups and Youtube groups, each have 3 respondents. As a result of the objective analysis, this studies reported that Youtube is more effective and easy to use compared with VLIVE based on the parameters of task completed. Based on the parameters of error during task performance, VLIVE can be regarded as a website that is more effective and easier to use. While VLIVE more efficient based on parameters of time per completed task and parameter number of clicks during task completion. The result of subjective analysis of user experience factors is: useful: both websites have different content categorization, usable: both websites are easy to use, desirable: the content of VLIVE is more exclusive, findable: The features is contained in the VLIVE and Youtube websites only different on the provided feature name, accesable: required internet connection to access, and credible: VLIVE can login using social media account, while Youtube uses email. This study also conducted each of the characteristics both the advantages and disadvantages.
Evaluasi User Experience dengan Metode Heuristic Evaluation dan Persona (Studi pada : Situs Web Dalang Ki Purbo Asmoro) Aditya Kurniawan; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website is one of the media in spreading information, one of them is Ki Purbo Asmoro website. However, some shortages were found by the users when accessing the website. To find out the problems on the website, an analysis of user experience through Heuristic Evaluation method was needed. In addition, to know further about the impression, goals, and expectations of the users in using the website, a Persona as a fictional representation of the potential users of the website was formed. Evaluation was done in 2 stages. The evaluation of the phase 1 was to find problems on the initial website. The evaluation of the phase 2 was to find the problem on the repair prototype that built on the solution to the problems found in phase 1 and Persona evaluations. In the result of the evaluation of the phase 1, the most problems in the heuristic principle found were in the principle of H4 - Consistency and Standards, and on H8 - Aesthetic and Minimalist Design. While in the evaluation of the phase 2 some problems were found on the principle of H4 - Consistency and Standards, and H7 - Flexibility and Efficiency of use. Some improvements were made to decrease the number of problem findings and severity ratings between the two evaluation phases.
Analisis dan Perbaikan Antarmuka Pada Situs Web Brawijaya Information Technology Services (BITS) Menggunakan Metode Evaluasi Heuristik Rendra Trihardo; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

UPT TIK is a BITS website manager. One that can not be separated from the quality of a website is the user interface. The website interface is very influential on the operational process of website usage. To explore the problems on the BITS website then observations and interviews conducted with related parties of BITS website manager. Based on observations and interviews, a number of problems on the BITS website interface were found. Given the importance of website function for operational activities and based on existing problems, the researcher proposes evaluation of BITS website using heuristic evaluation. Evaluation is done in 2 stages, that is early stage evaluation and final evaluation. In the early evaluation, evaluation was done on the BITS website with a total of 28 problems and the most common problems were found in the H8 category (aesthetic and minimalist design). Based on the results of the early stage evaluation of BITS website was improved. In the final evaluation, the evaluation was done on the result of BITS website improvement with the total problems of 15 were found and the most common problems found in the final evaluation lies in the category of H8 (aesthetic and minimalist design). The average of severity ratings on the final evaluation is on the scale of 2 (minor usability problem), so that sustainable improvement for the BITS website is needed.
Analisis Pengalaman Pengguna Dengan Menggunakan Mixed-Methods Approach Studi Pada Website Coppamagz Arsy Baiq Shazkya; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Current development of news website have many different kinds of interest, for example sports, education, tourism to one that provide news from the entertainment industry in South Korea, such as Coppamagz.This research devine to know K-pop fans user experience using Mixed-Method Approach which has several stages to be done, that is observation to 5 experimental participants who are surfing on the Coppamagz website using Morae Software, and then participants will fill questionnaire of User Engagement Scale (UES), Cognitive Absoprtion Scale (CAS), System Usability Sacale (SUS) and then do an interview. The analysis is done by using standard deviation. The result is UES show opinions of participants who agreed (no significant difference) when selecting answer from UES questionnaire statement. From CAS questionnaire analysis shows of different experimental participants (significant differences) when selecting the answer from CAS questionnaire statement. For System Usability Scale (SUS) get SUS score 73 it means Coppamagz web interface included in Acceptable category. Keywords: Mixed-Methods Approach, user experience, User Engagement Scale (UES), Cognitive Absoprtion Scale (CAS), System Usability Scale (SUS)
Analisis Pengalaman Pengguna Permainan Multiplayer Online Battle Arena (Moba) Dengan Menggunakan Game Experience Questionnaire (GEQ) Pada Game Dota 2 Rachmad Soleh; Retno Indah Rokhmawati; Komang Candra Brata
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Multiplayer online battle arena (MOBA) is a genre of strategy video game, each player controls one "hero" on one team. MOBA provides a strong competitive atmosphere thereby providing a different experience to each of its users. DotA 2 is one of the most famous MOBA games. The user experience is very important for the success of a game. Playtesting method used to analyze the user experience of DotA 2 by using Game Experience Questionnaire (GEQ) as instrument to 25 respondents who have never played the game. The result of GEQ Core Module shows competance and negative effect significantly lower than median which proves that new users have no good ability and not feel the negative effects while playing DotA 2. In the GEQ Social Presence Module shows the highest average score obtained negative feelings that proves new users felt strongly negative feelings when playing with other players. While in the GEQ Post Game Module showed new users felt positive experience and not felt the negative experience, they felt tired and found it a bit hard to return to the real world after playing DotA 2.
Evaluasi dan Perbaikan Desain Antarmuka Pengguna Menggunakan Pendekatan Human-Centered Design (HCD) (Studi Kasus: Djarum Beasiswa Plus) Ainun Nuril Laily; Retno Indah Rokhmawati; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

From the result of survey, 32 of 47 scholarship applicant and awardee respondents said that Djarum Beasiswa Plus's (DBP) website has an icon that is not clear and respondents admitted the difficulty in achieving their goals. This research focus on evaluating and improving DBP's website by involving users. The method that involves the user in developing system is Human-Centered Design (HCD). HCD is an approach to interactive systems development that aims to make systems usable and useful by involving users. This research will discuss about evaluating and improving user interface DBP's website by context of use, user requirements, making solution design and evaluating solution design. Design evaluation uses usability testing to assess aspects of effectiveness, efficiency, and user satisfaction. The evaluation was conducted by five respondents on the tasks scenario sheet. This research showed that the solution design after applied HCD has a higher value of usability. On the aspect of effectiveness, the success rate is 100%. On the aspect of efficiency, the avarage time of the solution design is much faster, from 29.49 seconds to 06.30 seconds. On the aspect of user satisfaction, all respondents said prefer to choose the interface of the solution design because it provides more ease in achieving goals.
Co-Authors A'an Choiril Anwar Abdur Rahman Abdurahman Abdurahman Abdurrahman Firmansyah Adam Hendra Brata Adam Surya Wibawa Ade Gunawan Adi Nugroho Aditya Kurniawan Aditya Rachmadi Admaja Dwi Herlambang Adzanil Rachmadi P Agi Putra Kharisma Agnes Kristianti Novilda Agung Witanto Ahmad Afif Supianto Ahmad Fariddudin Ahmad Luthfi Teguh Adinegoro Ahmad Syaifulloh Imron Ainun Nuril Laily Alfa Fidel Reyhan Alfina Ayu Aulia Alif Akbar Tejamukti Amalia Dwi Indra Ramadhani Amrta Ageng Subarkah Anatasia Griselda Ferina Budiargo Andi Kautsar Thariq Andi Reza` Perdanakusuma Andika Fatimah Az-Zahara Andikarama Prasida Andreas Kurnia Ferdiantoro Andy Jaya Hartanto Anggi Riza Amirullah Sidharta Aniela Cahya Ningroem Annata Rahadiyan Apriani Ingin Marito Tampubolon Aprilia Riayatul Millah Aprivisi Ewa Abbas Argandarining Ilmi Harnis ari kusyanti Arief Budi Setiawan Arnezha Tinar Arsy Baiq Shazkya Aryo Seto Dwisaputra Asyora Dewi Prabandani Ath Thaariq Bhuwana Adifatha Atika Safitri Nugrahani Audrey Chyara Luthsa Hannita Dharma Aulia Fitri Rahmawati Ayu Fahrunnisa Ayu Meilinda Puspitasari Ayu Pratiwi Ayu Putu Augie Permata Dhea Azkia Samara Devi Azzahra Cantika Maharani Bayu Andhika Sarwono Bhanio Gemilang Putakaz Bondan Sapta Prakoso Buce Trias Hanggara Budi Iswanto Cassia Vera Diphiperidine Chaerul Irfan Nugraha Charisma Ubaidah Cholilia Cheldo Bagus Romansya Cherly Diansacharina Tri Wahyuningsuara Chika Apsari Dinda Chintia Devi Citra Mahardhika Dewi Murti Daniel Pradipta Hidayatullah Danu Firmansyah Hidayatullah Desi Rosalia Dewi Dessy Rif’a Anzani Desy Sulistyaningrum Dhiemas Gilang Pandian Dhiki Sekti Wibawa Dhuha Rizky Ramadhan Diah Priharsari Dian Indrawati Dika Imantika Dimas Adhitya Rahadiarizki Dinda Kanya Anky Putri Dwi Rahmawati Ebid Dliya'ul Haq Eko Bagus Prasetyoadi Elora Dosi Melindasari Erfan Yuono Evi Oktavia Kurniawati Fadel Muhafiizh Faiz Elyuan Permana Faizatul Amalia Fajar Pradana Fakhrizal Arif Pratidina Faradilla Umami Farhan Ishami Faried Fajar Fathin Naufal Hawi Fatur Rahnat Ariyan Fatwa Ramdani, Fatwa Febrian Diaz Maulana Febry Aditya Wibisono Romadhon Febryan Asa Perdana Filza Dikaputra Fitra Abdurrachman Bachtiar Fitri Resdiyani Fitria Handayani Galih Wisnu Murti Gayuh Syahqila Ravdania Ghasa Faraasyatul 'Alam Gidion Aldi Gitahayu Pradipta Hanifah Muslimah Az-Zahra Harin Puspa Ayu Catherina Harun Christian Bentro Haryo Setowibowo Herald Anwar Bhasarie Herman Tolle Himawat Aryadita Humfrey Prasetyo Rapri Hummam Aly Baziyad I Made Wirawan I Putu A Angga Krishna Ignatius Chandra Christian Ihsa Almasyah Pahlevi Ikrima Nuha Arifin Indrihana Kharismaning Larasati Intan Rahmawati Intan Sartika Eris Maghfiroh Iqbal Caraka Altino Ismiarta Aknuranda Jhon Septiago Ginting Juanshar Wicaksono Fajrin Juara Hutagalung Kariyoto Kariyoto Katon Pratama Susanto Kharinna Markis Kharis Alfian Kiristian Sibarani Komang Candra Brata Kristina Lely Liana Lasma Triani Laurensia Clara Sakti Lina Andreina Lutfi Fanani Luthfi Rahmad Hidayattullah Mahardeka Tri Ananta Makhdoum Tosinmim Mareta Siregar Marjorie Tirza Eunike Mayda Arofata Frandini Mei Mukti Wardana Mochamad Arief Satriajaya Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Aldi Kushendriawan Mochammad Valdi Fuadi Moh Arif Andrian Moh. 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Septian Al Fikri Mohamad Zakaria Al Ansori Mokhammad Pungky Fadhli Muh Indra Gunawan Muhamad Arroofi Arga Kusumah Muhamad Iqbal Tawakal Muhammad Adnan Muhammad Agusalim Hariadi Muhammad Ainu Yazid Muhammad Aminul Akbar Muhammad Aswin Muhammad Audi Muhammad Aulia Utama Muhammad Baghiz Firdausa Muhammad Fadhil Muhammad Hilmy Musyafa Muhammad Iqbal Akbar Muhammad Jauhar Fuadi Muhammad Jordan Farrell Muhammad Rizqinovniari Muhammad Syukran Ni’matullah Muhammad Zidane Hidayatullah Suprapto Mukhammad Yusuf Nabila Aulia Anwar Nabila Khaerunisa Thazila Nabila Leksana Putri Nabila Rahmah Nabila Sarah Pradila Nabilla Ridha Permana Nanang Yudi Setiawan Naufal Nuha Ardhana Ngurah Pradipta Surya Mandala Ni Made Rai Arini Permatasari Niken Hendrakusma Wardani Nina Dian Kusumawardani Nissa Madaniyah Fadhilah Nizham Media Raziqi Nur Fajri Hayyuni Maulidya Nur Fitriani Nurrachmat Ardhianto Nurul Syamsi Ekowati Panji Wicaksono Prasetyo Margaret Wibisono Prima Rizki Maulidina Priska Suseta Putra, Anak Agung Adi Wiryya Putri Maulidah Hasanah Putri Stephanie Lesilolo Rachel Jessica Silalahi Rachmad Soleh Radhy Muhammad Ampera Raditya Rizky Putra Rahmadhana Ramadan Raja Anggara Putra Raka Kurnia Novriantama Raka Putra Pratama Raka Yuwono Ario Wibowo Ramadhan Eka Prana Putera Ratih Kartika Dewi Regita Cahyani Pramesti Remizar Fahrezi Achyar Firdaus Rendra Trihardo Resna Yulita Revina Laksmi Permata Hati Rezza Ananda Yoanko Ria Nevita Rully Prastianila Indriani Ricky Nourman Alfaried Rida Nafianti Riekko Rahmat Rahardian Rifa Izza Nurlita Ringgo Abriovenandita Riski Adam Elimade Risma Ismulia Rahmi Rizal Bachtiar Rizky Nur Rochman Rizqy Anwar Hidayatullah Rona Nisrina Rahmawati Ryan Rahmadiansyah Safira Widya Hapsari Satrio Agung wicak Satrio Agung Wicaksono Satrio Hadi Wijoyo Savero Muhammad Syahrizal Seila Riska Faricha Daerina Setia Khoirunisa' Setiyawan, Ramadhana Shahnaz Maulidini Arisa Stefanus Anugrah Pribadi Supraptoa Supraptoa Sutrisno Sutrisno Syamsu Anaqin Syattya Permata Anugrah Tahmidya Kamila Putri Nicahya Tetuko Aldimas Setyawan Eka Pradana Theresia Emiliana Boleng Tio Rizky Bachtiar Tites Agung Prabowo Tri Afirianto Tri Andre Mahadika Putra Tri Kantun Erestini Veronica Sonya Souissay Victor Axelius Kristianto Siren Wahyu Al Kindy Wenny Pujawati Wibisono Sukmo Wardhono Widhy Hayuhardhika Nugraha Putra Widi Aditama Wike Agustin Kurniasari Wilda Kusnawati Willy Arief Pramono Wirahadi Kusuma Yhanuar Alkhamislam Yhouga Beta Evantio Yosua Raka Justico Yudistira Maulana Yusi Tyroni Mursityo Yusrini Meidita Yustiyana April Lia Sari Zaeni, Ilham Ari Elbaith Zahra Safanah Atari