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All Journal Tekno : Jurnal Teknologi Elektro dan Kejuruan JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Ilmiah Kursor Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Teknologi Informasi : Jurnal Keilmuan dan Aplikasi Bidang Teknik Informatika Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Informatika Teknologi dan Sains (Jinteks)
Retno Indah Rokhmawati
Fakultas Ilmu Komputer , Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Library & Information Science Other

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Analisis Faktor-Faktor Yang Memengaruhi Penerimaan Pengguna Dalam Transaksi Online Pada Shopee Cherly Diansacharina Tri Wahyuningsuara; Retno Indah Rokhmawati; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

This research's goal is to discover what are the factors that affect user acceptance when doing online transactions in Shopee. The criteria of respondents in this research's questionnaire is a user that has done an online transaction using Shopee during the last 6 months. Total sample used in this research is 100 respondent chosen using sampling quota methods. The model used in this research is adapted from Paul Pavlou A.: Actual Transaction, Intention to Transact, Perceived Ease of Use, Trust, and Satisfaction with Past online Transaction. The research started by evaluating the model, Outer Model (Measurement Model) and inner model (Structural model) to find out the data quality and its significant influence towards each variable that has been hypothesized beforehand. The model then evaluated by using PLS-SEM. The result from this research is connection between each factors that affect the user acceptance when doing transaction in Shopee, Intention to Transact affect Actual Transaction, Trust didn't affect Intention to Transact, Perceived Usefulness affect Intention to Transact, Perceived ease of use didn't affect Intention to Transact, Perceived ease of use affect perceived usefulness, perceived risk didn't affect intention to transact, trust affect perceived usefulness, trust affect perceived ease of use, trust affect perceived risk, and satisfaction with past online transaction affect trust.
Evaluasi Usability pada Aplikasi Grab dengan Menggunakan Metode Pengujian Usability Nabilla Ridha Permana; Ismiarta Aknuranda; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Grab is application of transport provider that offers several services. The service is transport service, courier service, and food service. Grab application has grown rapidly by seeing the application has been downloaded more than 10 million times. However, users from Grab application feel that application still has flaws, including the accuracy of the map when determine the location is still lack and when users entered the destination location is not detected by the application. From some user feedback, Grab application still have problems. Therefore, Grab application need problems digging and measurement of usability level. Usability testing method was used to problems digging in Grab application and to measure usability level of Grab application by using the task scenario and a questionnaire. Testing were conducted to five respondents from new user of Grab application and the questionnaire were filled by 100 respondents from active user of Grab application. The evaluation result show the problems and usability levels Grab application. The problems of Grab application is the participant feel difficulty to make a payment, participant feel difficulty to search the home address or location of participant on the “pick-up” column, and participant feel confused when the location doesn't match with map of application. The usability level results are 100% of level ease of the user, 0,013 of level speed of the user, 0,13 of user's error rate, and level of user satisfaction is 40%-50% of Grab application.
Evaluasi Tampilan Antarmuka QGIS Dan ArcGIS Menggunakan Pendekatan User-Centered Design (UCD) : Studi Kasus Fungsi Geoprocessing Tools Fathin Naufal Hawi; Fatwa Ramdani; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Interface quality is a great influence on usefulness of Geographic Information System (GIS) but it not yet to be important points in GIS and issues of GIS application difficult to understand by users because design of user interface than technical problems. This research is aimed at doing a comparison to applications QGIS and ArcGIS using user-centered design method. The usability testing shows from the aspect of effectiveness in every function tested are likely to be more high effectiveness on the application of QGIS in terms of the function 73% of the intersect, 73% buffer, 53% dissolve, 53% merge and 60% union while ArcGIS just high on 33% clip. On the aspect of efficiency with goals/min units, there's no function can be completed in one minutes, every task requires measures varied to achieve its goals, but the results show highest levels of efficiency on ArcGIS in terms of clip in 0,31, intersect in 0,38, dissolve in 0,90. While QGIS is higher on buffer in 0,88, merge in, and union in 0,80. The aspect of satisfaction show ArcGIS are likely to be more high satisfaction scores with 68,5 compared to QGIS with 54,5.
Evaluasi Website Dinas Cipta Karya Dan Tata Ruang Kabupaten Malang Menggunakan Pendekatan Human Centered Design (HCD) Andy Jaya Hartanto; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Cipta Karya and Tata Ruang Kabupaten Malang (DCKTR) is a local service that has a useful website to provide information. There is a problem where the local service has difficulty in improving their website design. This problem has not been resolved in the absence of appropriate inputs and no evaluation to improve the website. An interface evaluation is required to optimize the use of the DCKTR website as media communication and information. To make this happen, DCKTR took the initiative to commit a website evaluation for interface optimization. Evaluation using Human Centered Design approach. The result of the prototyping from the DCKTR input will be compared and evaluate with the current website using a questionnaire and usability test. In addition, This research produces clickable prototype products, as well as recommendations derived from the usability problems of the existing evaluation data analysis.
Evaluasi Usability Sistem Informasi Akademik Mahasiswa untuk Orang Tua Mahasiswa Universitas Brawijaya Argandarining Ilmi Harnis; Hanifah Muslimah Az-Zahra; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Sistem Informasi Akademik Mahasiswa Universitas Brawijaya (SIAM UB) is a system designed for informing students' academic achievement during their study. SIAM UB allows parents to access their children's academic achievement and gives transparation of students' academic information for both parents and university. The study aims to find problems faced by its users when interacting with SIAM UB then refine its interface to improve its ease access utilizing Usability Testing method and Interview by dividing 3 user types based on their habit in using the information technology. To measure accelerate use efficiency, then to measure succes task use effectiveness and to measure satisfaction use System Usability Scale quesioner. According to the preliminary study conducted, there are 6 problems found: less appropriate font size, menu setting, buttons in the form of text link or icon, scrolling needs, rigid interface, and graph-less. The refinings conducted are enlarging the font size, grouping the menus and submenus, eliminating the black block on the table, changing students' information position to reduce scrolling used, and adding graph on the home. The refining result shows that: 1) the effectiveness value increases by 93% to 100%; 2) the access time increases by 233 seconds to 173 seconds; 3) the satisfaction scale with the SUS questionnaire increases from 56.5 to 72.5.
Evaluasi Website Forum United Indonesia dengan Metode Kansei Engineering dan Extended Goal Question Metric untuk Meningkatkan User Experience Mochammad Aldi Kushendriawan; Retno Indah Rokhmawati; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

A community of forum service provider should fulfill the real needs of user and increase user's experience in supporting the community and forum sustainably. User experience can be measured by using User Experience Questionnaire (UEQ) calculation with six variables: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The aims of this study were: To analyze and redesign the user interface website of www.unitedindonesia.org/forum in order to increase user experience, to analyze user experience by using Kansei Engineering and Extended Goal Question Metrics, and to give some suggestions related to website design in order to fix user interface website of www.unitedindonesia.org/forum and increase the user experience. User experience is important in a website, and by analyzing the problems some suggestions can be recommended in order to maintain the old user and add more new user. Therefore, the forum can always be active. From the results, it was found that the implementation of user experience affect the user's behavior and emotions in their interaction with the website. Redesign of user interface in this thesis can increase the UX value. The highest improve of UX value are Novelty. While the highest positive impression from the old design to the new design is the “modern” item.
Analisis Kepuasan Pengguna Audience Insights Menggunakan Model Sosial Strategis CRM Tetuko Aldimas Setyawan Eka Pradana; Yusi Tyroni Mursityo; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Highly competitive market conditions, unexpected changes in consumption trends and increasingly complex customer demands require business actors to deliver products / services that meet market needs. One way to be able to know the products / services in accordance with market conditions is to communicate directly with customers. Audience Insights is one of the CRM tools on Facebook that focus on the operational field. This study aims to determine the satisfaction of sellers when they use Audience Insights as a medium to do promotion using strategic social model of CRM. The model has five indicators: customer relationship oriented, social media technology use, customer engagement initiatives, relational information processes and customer relationship performance. The sample of this study amounted to 86 data with an age range between 17 - 44 years of domicile in Malang. The results of the study indicate that all indicators have a good and acceptabel level of significance. Variables of social media technology use, customer engagement initiatives, and relational information processes have strong relationships. Customer relationship performance variable has moderate relationship and customer relationship oriented variable has no relationship.
Pengembangan Sistem Informasi Purchasing Order Berbasis Web pada PT. Karya Teknik Mandiri Muhammad Agusalim Hariadi; Retno Indah Rokhmawati; Agi Putra Kharisma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

According to the interviews with the director of PT. Karya Teknik Mandiri, it is concluded that PT. Karya Teknik Mandiri has problems in the business process of purchasing order. These problems are, frequent mismatches between mailing letters with customer purchasing orders, broken or lost purchasing order customers, and the difficult of customer communication with the company in discussing the purchase. Therefore, given a solution by replacing the current business process conditions into the proposed business process with the application of information systems equipped with service automation features for business process purchasing order PT. Karya Teknik Mandiri. System development method using Prototype method and Operational CRM approach of Service Automation module. System test is done with Validation Testing and User Acceptance Testing, with test result has 100% valid value and acceptance value "Very Good" from system user. Based on these results, it can be concluded that the "Purchasing Order Information System" as a problem solving on the business process purchasing order PT. Karya Teknik Mandiri, has succeeded in becoming solution of the problem and acceptable by the user.
Evaluasi Usability Terhadap Antarmuka Pengguna Sistem Informasi Kesehatan Menggunakan Heuristic Walkthrough: Studi Kasus pada Sistem Informasi Kesehatan Primer Poliklinik Pabrik Gula Kebonagung Malang Indonesia Radhy Muhammad Ampera; Ismiarta Aknuranda; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

SIKP-KA is a web based electronic health record that contains modules used by health professionals at Kebonagung Sugar Factory Health Clinic. Electronic health records are used because of a variety of benefits such as: more reliable prescriptions, faster access to patient records and a reduction in cost due to a decrease in the amount of paper documents. For these benefits to be achieved, the usability of an electronic health record must enable users to achieve desired results. To discover the usability problems of SIKP-KA, a usability evaluation is requried. Using the heuristic walkthrough method which consists of a cognitive walkthrough and a heuristic evaluation, the usability problems of SIKP-KA can be discovered. In this research, the evaluation using a cognitive walkthrough was conducted by subject matter experts and usability experts and discovered in which steps of the tasks within SIKP-KA were there usability problems. Whereas the evaluation using a heuristic evaluation was conducted by only usability experts and found usability problems by comparing SIKP-KA to a set of predetermined heuristics, severity ratings were also given to each problem found. After the evaluation was completed, the cognitive walkthrough found 44 problems of which 54% were also found in the heuristic evaluation. Whereas the heuristic evaluation found 20 problems, of which the heuristic with the most amount of problems was H-3 (User control and freedom) with 35% of all discovered heuristic evaluation problems.
Analisis Pengaruh Kualitas E-Service Grab Terhadap Customer Satisfaction and Loyalty menggunakan E-S-QUAL dan E-RECS-QUAL Iqbal Caraka Altino; Himawat Aryadita; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The rapid growth of the market share of e-commerce in Indonesia was already beyond a reasonable doubt. To deal with the intensity increasing challenges, the company in its business were required to think creatively to find a variety of breakthrough strategies that were able to create optimal synergy that contributes to the achievement of its objectives. In the industrial or business oriented customers quality of service was one of the factor that could affect customer satisfaction and loyalty. This research's goal is to know how influence the quality of service expecially e-service to customer satisfaction and customer loyalty in the Grab application user. The criteria of respondents in this research's questionnaire is a user that has done an online transaction using Grab application once transaction in minimum. Total sampel used in this research is 100 respondent chosen using simple random sampling methods. The model used in this research is adapted from Yang and Tsai wich used four latent variable: E-S-Qual, E-RecS-Qual, Online Satisfaction, dan Online Loyalty. The model then evaluated by using PLS-SEM. The research started by evaluating the model, Outer Model (Measurement Model) and inner model (Structural model). The result from this research is Online Satisfaction will have a significantly positive impact on Online Loyalty, Online satisfaction will be positively affected by E-S-Qual, Online satisfaction will be positively affected by E-RecS-QUAL, Online satisfaction will mediate the effects of E-S-QUAL on the online loyalty, and Online satisfaction will mediate the effects of E-RecS-QUAL on the Online Loyalty.
Co-Authors A'an Choiril Anwar Abdur Rahman Abdurahman Abdurahman Abdurrahman Firmansyah Adam Hendra Brata Adam Surya Wibawa Ade Gunawan Adi Nugroho Aditya Kurniawan Aditya Rachmadi Admaja Dwi Herlambang Adzanil Rachmadi P Agi Putra Kharisma Agnes Kristianti Novilda Agung Witanto Ahmad Afif Supianto Ahmad Fariddudin Ahmad Luthfi Teguh Adinegoro Ahmad Syaifulloh Imron Ainun Nuril Laily Alfa Fidel Reyhan Alfina Ayu Aulia Alif Akbar Tejamukti Amalia Dwi Indra Ramadhani Amrta Ageng Subarkah Anatasia Griselda Ferina Budiargo Andi Kautsar Thariq Andi Reza` Perdanakusuma Andika Fatimah Az-Zahara Andikarama Prasida Andreas Kurnia Ferdiantoro Andy Jaya Hartanto Anggi Riza Amirullah Sidharta Aniela Cahya Ningroem Annata Rahadiyan Apriani Ingin Marito Tampubolon Aprilia Riayatul Millah Aprivisi Ewa Abbas Argandarining Ilmi Harnis ari kusyanti Arief Budi Setiawan Arnezha Tinar Arsy Baiq Shazkya Aryo Seto Dwisaputra Asyora Dewi Prabandani Asyora Dewi Prabandani Ath Thaariq Bhuwana Adifatha Atika Safitri Nugrahani Audrey Chyara Luthsa Hannita Dharma Aulia Fitri Rahmawati Ayu Fahrunnisa Ayu Meilinda Puspitasari Ayu Pratiwi Ayu Putu Augie Permata Dhea Azkia Samara Devi Azzahra Cantika Maharani Bayu Andhika Sarwono Bhanio Gemilang Putakaz Bondan Sapta Prakoso Buce Trias Hanggara Budi Iswanto Cassia Vera Diphiperidine Chaerul Irfan Nugraha Charisma Ubaidah Cholilia Cheldo Bagus Romansya Cherly Diansacharina Tri Wahyuningsuara Chika Apsari Dinda Chintia Devi Citra Mahardhika Dewi Murti Daniel Pradipta Hidayatullah Danu Firmansyah Hidayatullah Desi Rosalia Dewi Dessy Rif’a Anzani Desy Sulistyaningrum Dhiemas Gilang Pandian Dhiki Sekti Wibawa Dhuha Rizky Ramadhan Diah Priharsari Dian Indrawati Dika Imantika Dimas Adhitya Rahadiarizki Dinda Kanya Anky Putri Dwi Rahmawati Ebid Dliya'ul Haq Eko Bagus Prasetyoadi Elora Dosi Melindasari Erfan Yuono Evi Oktavia Kurniawati Fadel Muhafiizh Faiz Elyuan Permana Faizatul Amalia Fajar Pradana Fakhrizal Arif Pratidina Faradilla Umami Farhan Ishami Faried Fajar Fathin Naufal Hawi Fatur Rahnat Ariyan Fatwa Ramdani, Fatwa Febrian Diaz Maulana Febry Aditya Wibisono Romadhon Febryan Asa Perdana Filza Dikaputra Fitra Abdurrachman Bachtiar Fitri Resdiyani Fitria Handayani Galih Wisnu Murti Gayuh Syahqila Ravdania Ghasa Faraasyatul 'Alam Gidion Aldi Gitahayu Pradipta Griscipta Yosefanita Hanifah Muslimah Az-Zahra Harin Puspa Ayu Catherina Harun Christian Bentro Haryo Setowibowo Herald Anwar Bhasarie Herman Tolle Himawat Aryadita Humfrey Prasetyo Rapri Hummam Aly Baziyad I Made Wirawan I Putu A Angga Krishna I Putu Ardhika Pranaliwa Ignatius Chandra Christian Ihsa Almasyah Pahlevi Ikrima Nuha Arifin Indrihana Kharismaning Larasati Indrihana Kharismaning Larasati Intan Rahmawati Intan Sartika Eris Maghfiroh Intan Yusuf Habibie Iqbal Caraka Altino Ismiarta Aknuranda Jhon Septiago Ginting Juanshar Wicaksono Fajrin Juara Hutagalung Kariyoto Kariyoto Katon Pratama Susanto Kharinna Markis Kharis Alfian Kiristian Sibarani Komang Candra Brata Kristina Lely Liana Lasma Triani Laurensia Clara Sakti Lina Andreina Lutfi Fanani Luthfi Rahmad Hidayattullah Mahardeka Tri Ananta Makhdoum Tosinmim Mareta Siregar Marjorie Tirza Eunike Mayda Arofata Frandini Mei Mukti Wardana Mochamad Arief Satriajaya Mochamad Chandra Saputra Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Aldi Kushendriawan Mochammad Valdi Fuadi Moh Arif Andrian Moh. Firnas Amrozi Moh. Septian Al Fikri Mohamad Zakaria Al Ansori Mokhammad Pungky Fadhli Muh Indra Gunawan Muhamad Arroofi Arga Kusumah Muhamad Iqbal Tawakal Muhammad Adnan Muhammad Agusalim Hariadi Muhammad Ainu Yazid Muhammad Aminul Akbar Muhammad Aswin Muhammad Audi Muhammad Aulia Utama Muhammad Baghiz Firdausa Muhammad Fadhil Muhammad Haris Setiawan Muhammad Hilmy Musyafa Muhammad Ifa Amrillah Muhammad Iqbal Akbar Muhammad Jauhar Fuadi Muhammad Jordan Farrell Muhammad Rizqinovniari Muhammad Syukran Ni’matullah Muhammad Zidane Hidayatullah Suprapto Mukhammad Yusuf Nabila Aulia Anwar Nabila Khaerunisa Thazila Nabila Leksana Putri Nabila Rahmah Nabila Sarah Pradila Nabilla Ridha Permana Nanang Yudi Setiawan Naufal Nuha Ardhana Ngurah Pradipta Surya Mandala Ni Made Rai Arini Permatasari Niken Hendrakusma Wardani Nina Dian Kusumawardani Nissa Madaniyah Fadhilah Nizham Media Raziqi Nur Fajri Hayyuni Maulidya Nur Fitriani Nurrachmat Ardhianto Nurul Syamsi Ekowati Panji Wicaksono Prasetyo Margaret Wibisono Prima Rizki Maulidina Priska Suseta Putra, Anak Agung Adi Wiryya Putri Maulidah Hasanah Putri Stephanie Lesilolo Rachel Jessica Silalahi Rachmad Soleh Radhy Muhammad Ampera Raditya Rizky Putra Rahmadhana Ramadan Raja Anggara Putra Raka Kurnia Novriantama Raka Putra Pratama Raka Yuwono Ario Wibowo Ramadhan Eka Prana Putera Ratih Kartika Dewi Regita Cahyani Pramesti Remizar Fahrezi Achyar Firdaus Rendra Trihardo Resna Yulita Revina Laksmi Permata Hati Rezza Ananda Yoanko Ria Nevita Rully Prastianila Indriani Ricky Nourman Alfaried Rida Nafianti Riekko Rahmat Rahardian Rifa Izza Nurlita Ringgo Abriovenandita Riski Adam Elimade Risma Ismulia Rahmi Rizal Bachtiar Rizky Nur Rochman Rizqy Anwar Hidayatullah Rona Nisrina Rahmawati Ryan Rahmadiansyah Safira Widya Hapsari Satrio Agung wicak Satrio Agung Wicaksono Satrio Hadi Wijoyo Savero Muhammad Syahrizal Seila Riska Faricha Daerina Setia Khoirunisa' Setiyawan, Ramadhana Shahnaz Maulidini Arisa Stefanus Anugrah Pribadi Supraptoa Supraptoa Sutrisno Sutrisno Syamsu Anaqin Syattya Permata Anugrah Tahmidya Kamila Putri Nicahya Tetuko Aldimas Setyawan Eka Pradana Theresia Emiliana Boleng Tio Rizky Bachtiar Tites Agung Prabowo Tri Afirianto Tri Andre Mahadika Putra Tri Kantun Erestini Veronica Sonya Souissay Victor Axelius Kristianto Siren Wahyu Al Kindy Wenny Pujawati Wibisono Sukmo Wardhono Widhy Hayuhardhika Nugraha Putra Widi Aditama Wike Agustin Kurniasari Wilda Kusnawati Willy Arief Pramono Wirahadi Kusuma Yhanuar Alkhamislam Yhouga Beta Evantio Yhouga Beta Evantio Yosua Raka Justico Yudistira Maulana Yusi Tyroni Mursityo Yusrini Meidita Yustiyana April Lia Sari Zaeni, Ilham Ari Elbaith Zahra Safanah Atari