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All Journal Tekno : Jurnal Teknologi Elektro dan Kejuruan JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Ilmiah Kursor Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Teknologi Informasi : Jurnal Keilmuan dan Aplikasi Bidang Teknik Informatika Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Informatika Teknologi dan Sains (Jinteks)
Retno Indah Rokhmawati
Fakultas Ilmu Komputer , Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Library & Information Science Other

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Analisis Kepuasan Pengguna Audience Insights Menggunakan Model Sosial Strategis CRM Tetuko Aldimas Setyawan Eka Pradana; Yusi Tyroni Mursityo; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Highly competitive market conditions, unexpected changes in consumption trends and increasingly complex customer demands require business actors to deliver products / services that meet market needs. One way to be able to know the products / services in accordance with market conditions is to communicate directly with customers. Audience Insights is one of the CRM tools on Facebook that focus on the operational field. This study aims to determine the satisfaction of sellers when they use Audience Insights as a medium to do promotion using strategic social model of CRM. The model has five indicators: customer relationship oriented, social media technology use, customer engagement initiatives, relational information processes and customer relationship performance. The sample of this study amounted to 86 data with an age range between 17 - 44 years of domicile in Malang. The results of the study indicate that all indicators have a good and acceptabel level of significance. Variables of social media technology use, customer engagement initiatives, and relational information processes have strong relationships. Customer relationship performance variable has moderate relationship and customer relationship oriented variable has no relationship.
Pengembangan Sistem Informasi Purchasing Order Berbasis Web pada PT. Karya Teknik Mandiri Muhammad Agusalim Hariadi; Retno Indah Rokhmawati; Agi Putra Kharisma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

According to the interviews with the director of PT. Karya Teknik Mandiri, it is concluded that PT. Karya Teknik Mandiri has problems in the business process of purchasing order. These problems are, frequent mismatches between mailing letters with customer purchasing orders, broken or lost purchasing order customers, and the difficult of customer communication with the company in discussing the purchase. Therefore, given a solution by replacing the current business process conditions into the proposed business process with the application of information systems equipped with service automation features for business process purchasing order PT. Karya Teknik Mandiri. System development method using Prototype method and Operational CRM approach of Service Automation module. System test is done with Validation Testing and User Acceptance Testing, with test result has 100% valid value and acceptance value "Very Good" from system user. Based on these results, it can be concluded that the "Purchasing Order Information System" as a problem solving on the business process purchasing order PT. Karya Teknik Mandiri, has succeeded in becoming solution of the problem and acceptable by the user.
Evaluasi Usability Terhadap Antarmuka Pengguna Sistem Informasi Kesehatan Menggunakan Heuristic Walkthrough: Studi Kasus pada Sistem Informasi Kesehatan Primer Poliklinik Pabrik Gula Kebonagung Malang Indonesia Radhy Muhammad Ampera; Ismiarta Aknuranda; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

SIKP-KA is a web based electronic health record that contains modules used by health professionals at Kebonagung Sugar Factory Health Clinic. Electronic health records are used because of a variety of benefits such as: more reliable prescriptions, faster access to patient records and a reduction in cost due to a decrease in the amount of paper documents. For these benefits to be achieved, the usability of an electronic health record must enable users to achieve desired results. To discover the usability problems of SIKP-KA, a usability evaluation is requried. Using the heuristic walkthrough method which consists of a cognitive walkthrough and a heuristic evaluation, the usability problems of SIKP-KA can be discovered. In this research, the evaluation using a cognitive walkthrough was conducted by subject matter experts and usability experts and discovered in which steps of the tasks within SIKP-KA were there usability problems. Whereas the evaluation using a heuristic evaluation was conducted by only usability experts and found usability problems by comparing SIKP-KA to a set of predetermined heuristics, severity ratings were also given to each problem found. After the evaluation was completed, the cognitive walkthrough found 44 problems of which 54% were also found in the heuristic evaluation. Whereas the heuristic evaluation found 20 problems, of which the heuristic with the most amount of problems was H-3 (User control and freedom) with 35% of all discovered heuristic evaluation problems.
Analisis Pengaruh Kualitas E-Service Grab Terhadap Customer Satisfaction and Loyalty menggunakan E-S-QUAL dan E-RECS-QUAL Iqbal Caraka Altino; Himawat Aryadita; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The rapid growth of the market share of e-commerce in Indonesia was already beyond a reasonable doubt. To deal with the intensity increasing challenges, the company in its business were required to think creatively to find a variety of breakthrough strategies that were able to create optimal synergy that contributes to the achievement of its objectives. In the industrial or business oriented customers quality of service was one of the factor that could affect customer satisfaction and loyalty. This research's goal is to know how influence the quality of service expecially e-service to customer satisfaction and customer loyalty in the Grab application user. The criteria of respondents in this research's questionnaire is a user that has done an online transaction using Grab application once transaction in minimum. Total sampel used in this research is 100 respondent chosen using simple random sampling methods. The model used in this research is adapted from Yang and Tsai wich used four latent variable: E-S-Qual, E-RecS-Qual, Online Satisfaction, dan Online Loyalty. The model then evaluated by using PLS-SEM. The research started by evaluating the model, Outer Model (Measurement Model) and inner model (Structural model). The result from this research is Online Satisfaction will have a significantly positive impact on Online Loyalty, Online satisfaction will be positively affected by E-S-Qual, Online satisfaction will be positively affected by E-RecS-QUAL, Online satisfaction will mediate the effects of E-S-QUAL on the online loyalty, and Online satisfaction will mediate the effects of E-RecS-QUAL on the Online Loyalty.
Implementasi Tata Kelola Teknologi Informasi Berdasarkan Framework COBIT 5 Pada PT Krakatau Tirta Industri Safira Widya Hapsari; Ismiarta Aknuranda; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Information technology was expanding rapidly and widely spread in all sectors of the field. One of the points in the Regulation of the Ministry of State Owned Enterprises Number: PER-02/MBU/2013 About the Information Technology Management Preparation Guidelines of State Owned Enterprises explained that the utilization and development of information technology in SOEs should be based on a governance system. PT Krakatau Tirta Industri was a SOE that had not implemented a framework in managing their information technology governance. This study aimed to find out the implementation results of COBIT 5 framework on companies in managing information technology governance. The implementation process adapted COBIT 5 implementation life cycle and was only done until the design phase. The phases were identificating the need to change; mapping the enterprise goals, IT-related goals and IT processes; analysing the current capability levels; analysing the target capability level; analysing the gap and composing improvement recommendations. Based on current domain DSS04 capability level assessment, PT Krakatau Tirta Industri was at level 1 and had a gap of 2 as the company set the target capability level at level 3. The end result of this study was the design of improvement recommendations of base practice procedures and output documents that were not available yet to meet level 1.
Pengaruh Kualitas Layanan Terhadap Kepuasan, Kepercayaan dan Loyalitas Pelanggan pada E-Commerce (Studi Kasus : Shopee) Yusrini Meidita; Suprapto Suprapto; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Shopee is one of the youngest e-commerce that is growing rapidly in the online buying and selling market. This mobile apps marketplace officially operating in Indonesia on 2015 and on 2018 Shopee has been achieved 1.5 million transactions within 24 hours on June which is a new record for the e-commerce marketplace in Indonesia. However by having the marketing strategy are Warranty strategy, Free Shipping and Cheapest Price Guarantee, there are still many reviews from users taht this application is still less satisfactory such as application error complaints, inaccurate order tracking, payment features, Shopeepay wallets and product images that often do not appear. This study aims to determine the quality of service in affecting customer satisfaction, trust and loyalty to Shopee. Respondents in this study are consumers who have made purchases of products at Shopee. The model used in this study adapted the model of Kasim Abdullah who has five dimensions on Service Quality namely Ease of Use, Web Design and Layout, Responsiveness, Perrsonalization, Assurance that affect the Trust, Word of Mouth and Intention. This study used a sample of 100 respondents with quota sampling technique. This study was tested using PLS-SEM and evaluated the model by using Measurement Model and Structural Model to know the quality and significant influence to the constituents that have been hypothesized. From the results of the study showed that from the five dimensions of Service Quality there are two dimensions of Ease of Use and Layout that does not significantly affect Satisfaction. Satisfaction positively affects Trust and Intention but does not affect word-of mouth.Trust affects Word-of-mouth but does not positively affect Intention, and last word-of mouth positively affects Intention.
Analisis Pengalaman Pengguna pada Website E-commerce Dengan Menggunakan Usability Testing dan User Experience Questionnaire (UEQ) (Studi pada Lazada.co.id, Blibli.com dan JD.id) Ahmad Luthfi Teguh Adinegoro; Retno Indah Rokhmawati; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Rapid technological developments make the business began to process buying and selling online, this makes a lot of e-commerce began popping up in Indonesia which makes business competition was moved to online. Three e-commerce websites with high number of visitors in Indonesia is Lazada.co.id, Blibli.com and JD.id. This research aims to compare the three e-commerce websites that have the same characteristics and business processes in terms of usability and user experience, using the website media Lazada.co.id, Blibli.com and JD.id. In this research, there are 2 evaluation methods used, first objective evaluation by using direct test to the respondent in website usage using scenario task with parameter of task success rate, time per completed task, number of clicks during task completion and error during task performance, which was given to 10 respondents and UEQ Questionnaire which has 6 scales: attractiveness, efficiency, perspicuity, dependability, stimulation and novelty, given to 20 respondents. Respondents have different backgrounds with age range 16-65 years old who have never used the three websites tested. Second, subjective evaluation using focus group discussion for getting more detailed user perception and problem. From both tests performed it can be concluded that the website Blibli.com is superior to Lazada.co.id and JD.id.
Evaluasi Peranan Persepsi Kegunaan dan Sikap Terhadap Penerimaan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di Rumah Sakit Daerah Kalisat Seila Riska Faricha Daerina; Yusi Tyroni Mursityo; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The large amount of investment for the implementation of Hospital Management Information System (SIMRS) in Rumah Sakit Daerah Kalisat, become the main reason to evaluate the implementation of the system that has been running. In order to support service performance, all employees as SIMRS users are expected to have a full commitment on using SIMRS, so it is necessary to identify the factors that influence user acceptance. This study was conducted to evaluate SIMRS acceptance by measuring the perception of the employee's usefulness towards SIMRS and see how its effect on employee's intention to use SIMRS. As well as measure the attitude of employees as an acceptance or rejection feeling towards SIMRS and how its effect on employee's intention to use SIMRS. This study also conducted a test to find mediation effect by attitudes. From the whole population, 56 employees randomly selected as samples and was stratified according to their jobs. The result of hypothesis testing by using Partial Least Square, showed that there is no positive and significant effect from perceived usefulness towards behavioral intention, there was a positive and significant effect from attitudes towards behavioral intention and there can't be found the mediating effect by attitude. The results of the evaluation supported by observation and interview that the current implementation of SIMRS has not been able to support a full medical records and reporting process, and employees should be given the opportunity to use SIMRS consistently, in order to build their positive attitude towards SIMRS.
Evaluasi Usability dan Perbaikan Rancangan Antarmuka Pengguna Situs Web PT. Lintas Jejak Nusaraya Menggunakan Pendekatan Human Center Design Nurrachmat Ardhianto; Hanifah Muslimah Az-Zahra; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Lintas Jejak Nusaraya is a company engaged in the field of GPS tracking services on vehicles, which utilize the website to provide services to users ranging from information about the current location of the vehicle to record the trip from the vehicle. The problem of branding is almost the same as the business competitors to make PT. Lintas Jejak Nusaraya decided to create a new brand. Interface improvements are needed to strengthen the identity of PT. Lintas Jejak Nusaraya in the new website development. Improved user interface is done using Human Centered Design approach. Aspects of usability used in testing, among others; Efficiency to measure access speed, Effectiveness to measure success rate, and to measure Satisfaction used questionnaire System Usabiliy Scale. A preliminary evaluation is performed on the old interface to explore the problem of the 9 issues used as suggestions for improvements to the proposed prototype and final evaluation done on the prototype to get user feedback from proposed improvements that have been made. From the evaluation result, there is an increasing of satisfaction level which increase from SUS Score 43,5 average in the initial evaluation to SUS Score 71 on final evaluain, increasing the time needed to access PT. Lintas Jejak Nusaraya from an average of 447 seconds to 399 seconds, and the completion rate of 82.8% in the initial evaluation to 97% in the final evaluation.
Analisis Usability Website Keluarga Besar Mahasiswa Sistem Informasi Universitas Brawijaya menggunakan Usability Testing Riski Adam Elimade; Retno Indah Rokhmawati; Sutrisno Sutrisno
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Student Family Information System (KBMSI) is an organization formed from Student Information System Universitas Brawijaya. KBMSI also use the website as a medium to meet the information needs for the outside community as well as students of their own Information Systems, especially for Information System students themselves. With the website KBMSI expected society and student Information Systems get ease when looking for information about KBMSI. But it still needs to be considered by looking at the level of Usability on the website of the Student Family Information System (KBMSI). One technique to find out if the website is easy to use is by testing Usability. Usability is a quality that the product or service has about the level of convenience that the service user can do whatever it wants to do in the way it is expected to do. Based on interviews and observations made by the author, found some problems that exist in the website of the Student Family Information System (KBMSI). Based on the interview also found some empty website content. This will affect the user's expectation of the content. Website Family Student Information System (KBMSI). According to Michael O. Leavitt and Ben Shneiderman (2003) in his book Research-Based Web Design & Usability Guidelines, the website format must be ensured to meet user expectations, especially with regard to navigation, content and organization. the information presented in the website has not met the expectations of users.
Co-Authors A'an Choiril Anwar Abdur Rahman Abdurahman Abdurahman Abdurrahman Firmansyah Adam Hendra Brata Adam Surya Wibawa Ade Gunawan Adi Nugroho Aditya Kurniawan Aditya Rachmadi Admaja Dwi Herlambang Adzanil Rachmadi P Agi Putra Kharisma Agnes Kristianti Novilda Agung Witanto Ahmad Afif Supianto Ahmad Fariddudin Ahmad Luthfi Teguh Adinegoro Ahmad Syaifulloh Imron Ainun Nuril Laily Alfa Fidel Reyhan Alfina Ayu Aulia Alif Akbar Tejamukti Amalia Dwi Indra Ramadhani Amrta Ageng Subarkah Anatasia Griselda Ferina Budiargo Andi Kautsar Thariq Andi Reza` Perdanakusuma Andika Fatimah Az-Zahara Andikarama Prasida Andreas Kurnia Ferdiantoro Andy Jaya Hartanto Anggi Riza Amirullah Sidharta Aniela Cahya Ningroem Annata Rahadiyan Apriani Ingin Marito Tampubolon Aprilia Riayatul Millah Aprivisi Ewa Abbas Argandarining Ilmi Harnis ari kusyanti Arief Budi Setiawan Arnezha Tinar Arsy Baiq Shazkya Aryo Seto Dwisaputra Asyora Dewi Prabandani Ath Thaariq Bhuwana Adifatha Atika Safitri Nugrahani Audrey Chyara Luthsa Hannita Dharma Aulia Fitri Rahmawati Ayu Fahrunnisa Ayu Meilinda Puspitasari Ayu Pratiwi Ayu Putu Augie Permata Dhea Azkia Samara Devi Azzahra Cantika Maharani Bayu Andhika Sarwono Bhanio Gemilang Putakaz Bondan Sapta Prakoso Buce Trias Hanggara Budi Iswanto Cassia Vera Diphiperidine Chaerul Irfan Nugraha Charisma Ubaidah Cholilia Cheldo Bagus Romansya Cherly Diansacharina Tri Wahyuningsuara Chika Apsari Dinda Chintia Devi Citra Mahardhika Dewi Murti Daniel Pradipta Hidayatullah Danu Firmansyah Hidayatullah Desi Rosalia Dewi Dessy Rif’a Anzani Desy Sulistyaningrum Dhiemas Gilang Pandian Dhiki Sekti Wibawa Dhuha Rizky Ramadhan Diah Priharsari Dian Indrawati Dika Imantika Dimas Adhitya Rahadiarizki Dinda Kanya Anky Putri Dwi Rahmawati Ebid Dliya'ul Haq Eko Bagus Prasetyoadi Elora Dosi Melindasari Erfan Yuono Evi Oktavia Kurniawati Fadel Muhafiizh Faiz Elyuan Permana Faizatul Amalia Fajar Pradana Fakhrizal Arif Pratidina Faradilla Umami Farhan Ishami Faried Fajar Fathin Naufal Hawi Fatur Rahnat Ariyan Fatwa Ramdani, Fatwa Febrian Diaz Maulana Febry Aditya Wibisono Romadhon Febryan Asa Perdana Filza Dikaputra Fitra Abdurrachman Bachtiar Fitri Resdiyani Fitria Handayani Galih Wisnu Murti Gayuh Syahqila Ravdania Ghasa Faraasyatul 'Alam Gidion Aldi Gitahayu Pradipta Hanifah Muslimah Az-Zahra Harin Puspa Ayu Catherina Harun Christian Bentro Haryo Setowibowo Herald Anwar Bhasarie Herman Tolle Himawat Aryadita Humfrey Prasetyo Rapri Hummam Aly Baziyad I Made Wirawan I Putu A Angga Krishna Ignatius Chandra Christian Ihsa Almasyah Pahlevi Ikrima Nuha Arifin Indrihana Kharismaning Larasati Intan Rahmawati Intan Sartika Eris Maghfiroh Iqbal Caraka Altino Ismiarta Aknuranda Jhon Septiago Ginting Juanshar Wicaksono Fajrin Juara Hutagalung Kariyoto Kariyoto Katon Pratama Susanto Kharinna Markis Kharis Alfian Kiristian Sibarani Komang Candra Brata Kristina Lely Liana Lasma Triani Laurensia Clara Sakti Lina Andreina Lutfi Fanani Luthfi Rahmad Hidayattullah Mahardeka Tri Ananta Makhdoum Tosinmim Mareta Siregar Marjorie Tirza Eunike Mayda Arofata Frandini Mei Mukti Wardana Mochamad Arief Satriajaya Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Aldi Kushendriawan Mochammad Valdi Fuadi Moh Arif Andrian Moh. Firnas Amrozi Moh. Septian Al Fikri Mohamad Zakaria Al Ansori Mokhammad Pungky Fadhli Muh Indra Gunawan Muhamad Arroofi Arga Kusumah Muhamad Iqbal Tawakal Muhammad Adnan Muhammad Agusalim Hariadi Muhammad Ainu Yazid Muhammad Aminul Akbar Muhammad Aswin Muhammad Audi Muhammad Aulia Utama Muhammad Baghiz Firdausa Muhammad Fadhil Muhammad Hilmy Musyafa Muhammad Iqbal Akbar Muhammad Jauhar Fuadi Muhammad Jordan Farrell Muhammad Rizqinovniari Muhammad Syukran Ni’matullah Muhammad Zidane Hidayatullah Suprapto Mukhammad Yusuf Nabila Aulia Anwar Nabila Khaerunisa Thazila Nabila Leksana Putri Nabila Rahmah Nabila Sarah Pradila Nabilla Ridha Permana Nanang Yudi Setiawan Naufal Nuha Ardhana Ngurah Pradipta Surya Mandala Ni Made Rai Arini Permatasari Niken Hendrakusma Wardani Nina Dian Kusumawardani Nissa Madaniyah Fadhilah Nizham Media Raziqi Nur Fajri Hayyuni Maulidya Nur Fitriani Nurrachmat Ardhianto Nurul Syamsi Ekowati Panji Wicaksono Prasetyo Margaret Wibisono Prima Rizki Maulidina Priska Suseta Putra, Anak Agung Adi Wiryya Putri Maulidah Hasanah Putri Stephanie Lesilolo Rachel Jessica Silalahi Rachmad Soleh Radhy Muhammad Ampera Raditya Rizky Putra Rahmadhana Ramadan Raja Anggara Putra Raka Kurnia Novriantama Raka Putra Pratama Raka Yuwono Ario Wibowo Ramadhan Eka Prana Putera Ratih Kartika Dewi Regita Cahyani Pramesti Remizar Fahrezi Achyar Firdaus Rendra Trihardo Resna Yulita Revina Laksmi Permata Hati Rezza Ananda Yoanko Ria Nevita Rully Prastianila Indriani Ricky Nourman Alfaried Rida Nafianti Riekko Rahmat Rahardian Rifa Izza Nurlita Ringgo Abriovenandita Riski Adam Elimade Risma Ismulia Rahmi Rizal Bachtiar Rizky Nur Rochman Rizqy Anwar Hidayatullah Rona Nisrina Rahmawati Ryan Rahmadiansyah Safira Widya Hapsari Satrio Agung wicak Satrio Agung Wicaksono Satrio Hadi Wijoyo Savero Muhammad Syahrizal Seila Riska Faricha Daerina Setia Khoirunisa' Setiyawan, Ramadhana Shahnaz Maulidini Arisa Stefanus Anugrah Pribadi Supraptoa Supraptoa Sutrisno Sutrisno Syamsu Anaqin Syattya Permata Anugrah Tahmidya Kamila Putri Nicahya Tetuko Aldimas Setyawan Eka Pradana Theresia Emiliana Boleng Tio Rizky Bachtiar Tites Agung Prabowo Tri Afirianto Tri Andre Mahadika Putra Tri Kantun Erestini Veronica Sonya Souissay Victor Axelius Kristianto Siren Wahyu Al Kindy Wenny Pujawati Wibisono Sukmo Wardhono Widhy Hayuhardhika Nugraha Putra Widi Aditama Wike Agustin Kurniasari Wilda Kusnawati Willy Arief Pramono Wirahadi Kusuma Yhanuar Alkhamislam Yhouga Beta Evantio Yosua Raka Justico Yudistira Maulana Yusi Tyroni Mursityo Yusrini Meidita Yustiyana April Lia Sari Zaeni, Ilham Ari Elbaith Zahra Safanah Atari