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Liana Liana
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Journal : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

 1 
ANALISIS KEPUASAN PELANGGAN DAN KUALITAS PELAYANAN PADA PENGGUNA TRANSPORTASI ONLINE MAXIM Liana, Liana; Yinna, Yinna; Chen, Michael; Rahmah, Fany
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 1 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.572349/neraca.v2i1.655

Abstract

This research aims to determine customer satisfaction and the quality of consumer service when using online transportation service application, Maxim. This research is quantitative research by conducting a survey using a questionnaire research instrument. The data used is primary data obtained by distributing questionnaires online to Maxim users in the city of Medan using accidental sampling techniques to 30 respondents. The research results show that the majority of respondents are satisfied with Maxim's services. Most respondents felt their hopes and desires were met, would not hesitate to use Maxim again, and were willing to recommend it to others. Respondents also assessed that Maxim was quite punctual, safe and used a suitable vehicle.
Co-Authors Abu Umayah Agustina Alief Putriana Rahman Ana Ngainurohmah Anis Windofiroh Aritonang, Riwando Arsi, Arsi Aunurrahman Aunurrahman Baiq Ahda Razula Apriyeni Bambang Gunawan Barus , Dwita Dasya Br Berman Hutahaean Chen, Michael Danang Widjajanto Edy Fachrial Effendy, Suapri Fatmawati, Risdiana Andika Febriani, Bella Fioni, Fioni fitri pratiwi, fitri Gita Rahmawati, Gita Rahmawati Gultom, Candra Ronitua H, Syaifiyatul Hadi, Hasrul Haratua Tiur Maria Silitonga Hasibuan, Asnita Herman Supriadi Hidayat, M. Adnan Hidayat, Muh Adrian Juniarta Hikmawati , Hikmawati Iskandar Wiryokusumo Karisma Erikson Tarigan Karolina, Venny Khainir Akbar, Khainir Kosim Kosim Kusdianto, Heru Kusumawati, Mira wahyu Leksono, Ibut Priono Lister, I Nyoman Ehrich Maibang, Elisabet Manik , Wira Maria Maria MUHAMMAD TAUFIK Muhammad Zarlis, Muhammad Nababan, Evi lasrohana Najib, Nardy Noerman Nikita Amelia Noor Achmad Novhela, Shelly Nuraini, Debora Olivia, Maria Anggie Pangaribuan, Jontra Jusat Patadungan, Yosep Soge Pinem, Irmina Pitra, Pitra Putri, Onis Sumaryani Rahmah, Fany Ramananda, Putri Cantika Rijadi, Prof. Dr. Prasetijo Rizal Rizal Rizki Achmad Darajatun Sada, Novi Herman Sagala , Sinta Afryanti Sari , Sopiah Maya Selwen, Selwen Sidabutar, Yuni Rosmasari Silitonga, Immanuel SIMANJUNTAK, DAIRI SAPTA RINDU Simbolon, Sanjelita Fransiska Sinulingga, Rosiana Pepayosa Br Siti Nur Asmah Srida Mitra Ayu Sujinal Arifin Syamsiah, Resti Ikhda Tamba, Losten Tarigan , Alexsa Febiola Br Tarigan, Dhini Filisia Br Teguh Firmansyah Tulus Tulus urai salam WAHYU WIDOWATI Warneri . Winarno Winarno Witno Witno Wongso, Wongso Yahman, Dr. Yahman Yinna, Yinna Yumna Yumna, Yumna Zahir, M Ibrahim Zaki Mubarok, Zaki