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<![CDATA[PENGARUH BUDAYA ORGANISASI DAN PELATIHAN TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI DALAM MENINGKATKAN PENDAPATAN RUMAH SAKIT PELABUHAN JAKARTA ]]>
<![CDATA[Naharuddin]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Irfany Rupiwardani]]>
<![CDATA[ JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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DOI: 10.53625/jemba.v4i4.10795
<![CDATA[The purpose of this study was to analyze the influence of organizational culture and training on employee performance with job satisfaction as a mediating variable in increasing the income of the Jakarta Port Hospital. The population in this study were all employees of the Jakarta Port Hospital totaling 839 employees. Because the population size can be identified, the Slovin formula can be used to determine the sample size of the population, which is 89 employees. The data analysis technique used in this study was Partial Least SquareStructural Equation Modeling (PLS-SEM) using smartPLS software version 4. The results showed that organizational culture significantly influenced employee performance. Training significantly influenced employee performance. Organizational culture significantly influenced job satisfaction. Training significantly influenced job satisfaction. Job satisfaction significantly influenced employee performance. Job satisfaction mediates the influence of organizational culture on employee performance. Job satisfaction mediates the influence of training on employee performance. Employee performance significantly influenced Hospital income.]]>
<![CDATA[PENGARUH WORK-LIFE BALANCE DAN GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA PEGAWAI DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI PADA PEGAWAI KELURAHAN DI LINGKUNGAN KECAMATAN BUGUL KIDUL KOTA PASURUAN ]]>
<![CDATA[Samsul Arifin]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Sodik]]>
<![CDATA[ JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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DOI: 10.53625/jemba.v4i4.10796
<![CDATA[The purpose of this study is to obtain empirical evidence of the influence of work-life balance and transformational leadership style on employee performance, both directly and through the mediation of organizational commitment.This study was quantitative and employed the SEM-PLS method. Data were obtained through questionnaires distributed to 60 village employees in the Bugul Kidul District, Pasuruan City.Five of the seven hypotheses tested showed significant effects. However, hypotheses three and six did not. Work-life balance did not improve employee performance, either directly or through the mediation of organizational commitment. Transformational leadership style, on the other hand, significantly influenced the performance of village employees in the Bugul Kidul District, Pasuruan City, both directly and through the mediation of organizational commitment.]]>
<![CDATA[PENGARUH PENEMPATAN DAN KARAKTERISTIK PEKERJAAN TERHADAP KINERJA PEGAWAI SERTA PERAN TUNJANGAN KINERJA SEBAGAI VARIABEL MODERASI (Studi Pegawai di Lingkungan Kecamatan Panggungrejo Kota Pasuruan) ]]>
<![CDATA[Zainul Arifin]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Survival]]>
<![CDATA[ JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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DOI: 10.53625/jemba.v4i4.10797
<![CDATA[This study uses a quantitative approach with a survey method to test the effect of placement and job characteristics on employee performance, as well as the role of performance allowances as a moderating variable.The population studied was all Civil Servants (PNS) who worked in the Panggungrejo District, Pasuruan City, totaling 124 people. Given the relatively large population in this study, determining the sample size was considered necessary for the efficiency of the research implementation. The sample size in this study was calculated using the Slovin formula, which was 94.66 rounded up to 95 employees. In this study, the sampling technique used was proportional stratified random sampling. This study used Partial Least Square (PLS), which is a Structural Equation Modeling (SEM) equation model. In practice, data processing is assisted by the SmartPLS data processing application.As a result of comprehensive data analysis and structured discussions in the previous chapter, this study concludes several main points as follows: Job placement can play a role in improving employee performance. Job characteristics can play a role in improving employee performance. Although performance allowances are getting stronger, it turns out that they are not able to encourage increased employee performance. Performance allowance plays a role in moderating the influence of job placement on employee performance. Performance allowance plays a role in moderating the influence of job characteristics on employee performance.]]>
<![CDATA[PENGARUH KEPEMIMPINAN INSTRUKSIONAL TERHADAP KINERJA PEGAWAI: MOTIVASI SEBAGAI VARIABEL MEDIASI DAN TAMBAHAN PENGHASILAN PEGAWAI (TPP) SEBAGAI VARIABEL MODERASI (Studi pada Pegawai Bagian Umum Sekretariat Daerah Kabupaten Malang) ]]>
<![CDATA[Adisetyo Yoga Perdana]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Survival]]>
<![CDATA[ JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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DOI: 10.53625/jemba.v4i4.10798
<![CDATA[This study aims to analyze the influence of instructional leadership on employee performance, with motivation as a mediating variable and Employee Additional Income (TPP) as a moderating variable.The population of this research consists of all 64 employees of the General Section of the Regional Secretariat of Malang Regency. Given a population of 64 employees, total sampling was determined as the most appropriate sampling method. In this study, inferential statistical analysis will be at the core of hypothesis testing, utilizing a Structural Equation Modeling (SEM) approach based on Partial Least Squares (PLS). SmartPLS version 4 was used to facilitate these hypothesis tests.The results show that instructional leadership has a positive and significant effect on employee performance. Instructional leadership also has a positive and significant effect on motivation. Motivation has a positive and significant effect on employee performance. Employee Additional Income (TPP) has a positive and significant effect on employee performance. Motivation mediates the effect of instructional leadership on employee performance. However, Employee Additional Income (TPP) does not moderate the relationship between instructional leadership and employee performance, nor does it moderate the relationship between motivation and employee performance]]>
<![CDATA[PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI DAN DAMPAKNYA TERHADAP KUALITAS PELAYANAN MASYARAKAT DI WILAYAH KECAMATAN GADINGREJO KOTA PASURUAN ]]>
<![CDATA[Eko Yulianto]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Muchlis Mas’ud]]>
<![CDATA[ JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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DOI: 10.53625/jemba.v4i4.10800
<![CDATA[The purpose of this study is to analyze and empirically test the influence of leadership style and work motivation on employee performance and its impact on the quality of public services in the Gadingrejo District, Pasuruan City. This type of research is a correlational study, namely research that aims to identify the relationship between two or more variables. The research approach used in this study is a quantitative approach. In this study, the population is grouped into two categories based on its characteristics, namely: The Gadingrejo District employee group, Pasuruan City, totaling 75 people, and the service user community group in Gadingrejo District, Pasuruan City, which at the time of the study (data collection) the number is not known with certainty (undefined population). Determination of the number of samples for the Gadingrejo District employee group, Pasuruan City used saturated sampling. Determination of the number of samples for the service user community group in Gadingrejo District, Pasuruan City used a sampling quota, which was set at 75 people which was based on the same as the number of samples of the first group (employee group) in order to make it easier to analyze the data. The data analysis technique used in this study is Partial Least Square-Structural Equation Modeling (PLS-SEM) using smartPLS software version 4. Research conclusion: Leadership style does not have a positive and significant effect on the quality of public services. Leadership style has a positive and significant effect on employee performance. Employee work motivation has a positive and significant effect on the quality of public services. Employee work motivation has a positive and significant effect on employee performance. Employee performance has a positive and significant effect on the quality of public services. Leadership style has a positive and significant effect on the quality of public services through employee performance as a mediator and is full mediated. Employee work motivation has a positive and significant effect on the quality of public services through employee performance as a mediator and is partially mediated.]]>
<![CDATA[Bootstrapping as a Survival Strategy Amid Psychological Pressure and Trust Crisis among Digital Startup Founders in Malang City ]]>
<![CDATA[Iswari, Hanif Rani]]>;
<![CDATA[Mas, Nasharuddin]]>;
<![CDATA[Zahroh, Viony Alfiyatu]]>
<![CDATA[ Bulletin of Management and Business Vol. 5 No. 2 (2024): October 2024 ]]>
Publisher : <![CDATA[Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama ]]>
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DOI: 10.31328/bmb.v5i2.437
<![CDATA[The rise of fraud cases among Indonesian startups has triggered a trust crisis within the funding ecosystem, affecting both investors and entrepreneurs. In this context, some founders opt for bootstrapping not merely due to resource constraints, but as a deliberate response to external pressures and a desire to maintain integrity and business direction. This study employs a descriptive qualitative approach through in-depth interviews with three digital startup founders in Malang City who are currently practicing or have previously practiced bootstrapping strategies. The findings reveal that the decision to reject external funding is influenced by psychological pressure, the need to preserve autonomy, and behavioral biases such as overconfidence and illusion of control. Furthermore, concerns about excessive intervention and reputational risks due to associations with fraudulent practices also reinforce the choice to bootstrap. These findings indicate that financial decisions within startups cannot be separated from the psychological and social contexts surrounding them. Therefore, a more empathetic funding approach that aligns with the personal values of founders is necessary to restore trust and support the holistic sustainability of startups.]]>
<![CDATA[Pengaruh Persepsi Manfaat dan Kemudahan Penggunaan QRIS terhadap Keputusan Penggunaan GoPay Melalui Kepuasan Pengguna sebagai Interverning pada Mahasiswa: Studi pada Perguruan Tinggi Swasta di Kota Malang ]]>
<![CDATA[Angga Eka Alfianto]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Alfiana Alfiana]]>
<![CDATA[ Jurnal Manajemen Bisnis Digital Terkini Vol. 2 No. 3 (2025): Juli : Jurnal Manajemen Bisnis Digital Terkini ]]>
Publisher : <![CDATA[Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia ]]>
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DOI: 10.61132/jumbidter.v2i3.692
<![CDATA[Digital transformation in the payment system in Indonesia is experiencing rapid development, especially with the presence of the Quick Response Code Indonesian Standard (QRIS) which facilitates digital transactions in various sectors. One of the most popular digital wallet platforms and widely used by students is GoPay. This study aims to analyze the influence of the perception of benefits and ease of use of QRIS on GoPay usage decisions, with user satisfaction as an intervening or mediation variable. The research was conducted on students from private universities in Malang City using a quantitative approach with an explanatory design. A total of 73 respondents were selected using a simple random sampling technique and the data were analyzed using the Partial Least Square, method using the Technology Acceptance Model (TAM) theoretical framework as a theoretical foundation. The results of the analysis show that the ease of use of QRIS significantly affects students' decisions to use GoPay. This is indicated by a t-statistical value that exceeds the significance threshold of 1.96. However, the perception of benefits has not been shown to have a significant influence on usage decisions. In addition, the results of the mediation test showed that user satisfaction played a significant role as a mediator in the relationship between ease of use and GoPay usage decisions. In contrast, user satisfaction does not mediate the relationship between benefit perception and usage decisions. The implications of these findings emphasize the importance of developing a simple and intuitive user interface and user experience. Digital payment app developers are advised to focus on improving the usability aspect in order to encourage loyalty and repeat decisions from young users. This research makes an important contribution to the literature on the adoption of digital technology and the behavior of younger generation users in the era of digital transformation.]]>
<![CDATA[Peran Kepuasan Kerja Dalam Mediasi Pengaruh Kualitas Kehidupan Kerja Terhadap Kinerja Pegawai : Studi Pada Pegawai Kantor Kecamatan Lowokwaru Kota Malang ]]>
<![CDATA[Meliana Herliance Oes]]>;
<![CDATA[Survival Survival]]>;
<![CDATA[Nasharuddin Mas]]>
<![CDATA[ Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan ]]>
Publisher : <![CDATA[Lembaga Pengembangan Kinerja Dosen ]]>
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DOI: 10.55606/jempper.v4i3.5118
<![CDATA[This study aims to analyze the effect of quality of work life on employee performance with job satisfaction as a mediating variable for employees at the Lowokwaru District Office, Malang City. Quality of work life is one of the important factors that can influence employee satisfaction and performance in a bureaucratic work environment. This study uses a quantitative approach with an explanatory research type to explain the causal relationship between variables. The population in this study were all 37 employees of the Lowokwaru District Office, and all of them were used as research samples through a total sampling technique. Data collection techniques were carried out through distributing questionnaires, direct interviews, and observations to obtain more comprehensive and in-depth data. Data analysis was carried out using the Structural Equation Modeling (SEM) method based on Partial Least Square (SmartPLS) to test the structural model and research hypotheses. The results showed that quality of work life had a positive and significant effect on job satisfaction and employee performance. Job satisfaction was also proven to have a positive and significant effect on employee performance. In addition, job satisfaction was proven to significantly mediate the relationship between quality of work life and employee performance. Thus, these findings reinforce the importance of creating a supportive, fair work environment that provides a work-life balance to enhance job satisfaction and encourage overall employee performance. The implications of this research suggest that government agency management, particularly at the sub-district level, needs to prioritize efforts to improve the quality of work life as a strategy to encourage optimal employee performance. Improving aspects such as working conditions, participation in decision-making, career development, and work-life balance should be prioritized in managerial policies.]]>
<![CDATA[Peran Mediasi Customer Value dalam Pengaruh Experiential Marketing dan Product Quality terhadap Brand Loyalty ]]>
<![CDATA[Mohamad Rafi Ahdan Rizar]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Alfiana Alfiana]]>
<![CDATA[ Maslahah : Jurnal Manajemen dan Ekonomi Syariah Vol. 3 No. 4 (2025): Maslahah : Jurnal Manajemen dan Ekonomi Syariah ]]>
Publisher : <![CDATA[STAI YPIQ BAUBAU, SULAWESI TENGGARA ]]>
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DOI: 10.59059/maslahah.v3i4.2688
<![CDATA[This quantitative study investigates the antecedents of Brand Loyalty in Genshin Impact players by examining the mediating role of Customer Value in the relationship between Experiential Marketing and Product Quality. Data were collected from 80 active players in Malang City using a purposive sampling technique and analyzed using a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach to examine the relationship between variables. The results revealed two distinct pathways to loyalty formation. First, Experiential Marketing demonstrated a significant influence on Brand Loyalty, both directly and indirectly through strong mediation by Customer Value. This suggests that emotional, sensory, and relational experiences during gameplay play a crucial role in creating perceived value and long-term engagement. Second, although Product Quality demonstrated a significant direct influence on Brand Loyalty, its influence was not significantly mediated by Customer Value. This indicates that while the game's graphical quality, system performance, and technical stability are highly appreciated, they do not automatically translate into customer value without a meaningful experience. This study concludes that in the Games-as-a-Service model, loyalty is built through a dual strategy: a combination of superior product appeal and holistic value creation derived from a rich, curated player experience. Therefore, game developers need to synergistically integrate experience and quality strategies to build long-term brand loyalty. The practical implications of these findings are highly relevant for game developers and digital marketers. Marketing strategies are no longer sufficient to simply highlight technical features or product specifications; they must also address the emotional and social dimensions experienced by players.]]>
<![CDATA[Pengaruh Pengalaman dan Kualitas Pelayanan terhadap Loyalitas yang dimediasi Kepuasan Pelanggan: Studi pada Konsumen Warmindo “X” di Kota Malang ]]>
<![CDATA[Riris Zahrotul Fauziah]]>;
<![CDATA[Nasharuddin Mas]]>;
<![CDATA[Dian Candra Dewi]]>
<![CDATA[ PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 3 No. 3 (2025): Juli : Pusat Publikasi Ilmu Manajemen ]]>
Publisher : <![CDATA[Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa ]]>
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DOI: 10.59603/ppiman.v3i3.995
<![CDATA[This study aims to examine the influence of customer experience and service quality on customer loyalty, with customer satisfaction as a mediating variable. Using a quantitative approach and explanatory research method, data was obtained through the distribution of questionnaires to 96 respondents who were selected through purposive sampling techniques and were consumers of Warmindo "X" in Malang City. Data analysis was carried out using the Partial Least Square – Structural Equation Modeling (PLS-SEM) method with the help of the SmartPLS application. The results of the study show that customer experience and service quality have a significant effect on customer satisfaction. Furthermore, customer satisfaction has been proven to have a direct influence on customer loyalty. However, the quality of service does not have a direct influence on customer loyalty, thus showing the important role of the mediation variable. Customer satisfaction has been proven to be able to mediate the relationship between customer experience and service quality to customer loyalty. These findings are in line with the Expectancy-Disconfirmation theory, SERVQUAL, and Customer Experience Theory, which emphasize the importance of consumer perception of quality and experience in shaping satisfaction and loyalty. The practical implications of this study encourage Warmindo "X" managers in Malang City to consistently improve the quality of service and create a pleasant and memorable dining experience. These efforts are believed to increase satisfaction and maintain consumer loyalty in the long term, especially in the midst of increasingly competitive competition in the culinary industry. In addition, this research also makes a theoretical contribution in understanding the mediation mechanism in the relationship between service marketing variables. Further research is expected to explore additional variables such as price, dining atmosphere, or service personalization that may also affect customer loyalty.]]>
