Article Per Year (5 Year)
p-Index From 2021 - 2026
5.002
P-Index
This Author published in this journals
All Journal Sosiohumaniora KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Cosmogov: Jurnal Ilmu Pemerintahan International Journal of Artificial Intelligence Research JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Patria Artha Technological Journal Journal on Education YUME : Journal of Management Jurnal Pendidikan dan Konseling TRANSFORMASI: Jurnal Manajemen Pemerintahan Jurnal Pemerintahan dan Politik Musamus Journal of Public Administration Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik INFOKUM Jurnal Scientia CENDEKIA : Jurnal Ilmu Pengetahuan Jurnal Ilmiah Kajian Keimigrasian (JIKK) International Journal of Social Service and Research Visioner: Jurnal Pemerintahan Daerah di Indonesia Arus Jurnal Sosial dan Humaniora International Journal of Science and Society (IJSOC) JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) Jurnal Terapan Pemerintahan Minangkabau Golden Ratio of Data in Summary Jurnal Pendidikan Indonesia (Japendi) Jurnal Media Birokrasi Wahana Bina Pemerintahan Blantika : Multidisciplinary Journal Celebes Journal of Community Services
Ismail Nurdin
Institut Pemerintahan Dalam Negeri
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

Published : 51 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Blantika : Multidisciplinary Journal

 1 
Government in Passport Services at Class I Immigration Office Central Jakarta City Tama, Tomas Aditia; Achmad, Mansyur; Nurdin, Ismail
Blantika: Multidisciplinary Journal Vol. 3 No. 8 (2025): Special Issue
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/blantika.v3i8.379

Abstract

This study examines the impact of increasing applicants on passport services at the Class I Central Jakarta Immigration Office, particularly during peak hours, when long queues often occur, leading to delays and decreased public satisfaction. High pressure on officers during these periods can reduce service quality and increase the risk of administrative errors. The research employs a qualitative descriptive approach, utilizing Indrajit's (2006) e-government theory, with primary data collected from interviews, observations, and documentation involving 17 informants, as well as secondary data sources. Data analysis was conducted using techniques such as data reduction, data presentation, and conclusion drawing. The findings reveal that e-government services at the Immigration Office are supported by adequate telecommunication infrastructure, including high-speed internet and modern hardware/software. The use of online service applications facilitates real-time, transparent passport applications, thereby improving public access and enabling effective monitoring. Human resources in the office demonstrate strong readiness for digital transformation, supported by routine training and digital literacy programs. Budget management is efficient, supporting infrastructure procurement, application development, and employee training. Legal frameworks, including laws, government regulations, and internal Standard Operating Procedures (SOPs), provide comprehensive guidance for e-government services, ensuring personal data protection and procedural accountability. Additionally, the shift from conventional to digital workflows has been gradual, fostering an adaptive and innovative work culture focused on public satisfaction and service accessibility. The study suggests that enhancing e-government infrastructure and employee training is key to improving service quality and public satisfaction in the public service context.
Co-Authors A.M.H. Marasabessy Abdal Abdal Achmad, Mansyur Afriati Afriati Agus Fatoni Altius Yosias Thesia Amelia Shafa Ath Thaariq Andaryadi, Sandi Aniklambas, Henny Paulina Basir, Hestiwati Bustamin Bustamin Candra, Edi Daud Napasau Dini Adhania Djogeh Harmana Djohermansyah Djohan Dolfinus Ayomi Dudi Mi’raz Imaduddin Dyan Airlangga Eka Ratna Amelia Ela Lesmanawaty Wargadinata Erliani, Lia Ermaya Suradinata Ermaya Suradinata Esau Ganda, Joune James Etin Indrayani Febri Yanto, Febri Fesal Musaad Galeria, Beta Hadi Prabowo Hadi Prabowo Hadi Prabowo Hawary Annisa Ika Sartika Ilham, Muh Indriasari, Ratna irfan setiawan Jona Bungaran Basuki Sinaga Jumino, Tri Kisowo Kusuwo Komarudin, Dedi Kurniawati, Layla Kusworo Kusworo Lukitasari.WA, Widia Novita Lukman, Sampara Margaretha Rumbekwan Marinus Moy Yumai Maryani, Dedeh Megawati Cindy Rorimpandey Moh. Dulkiah Muchlis Hamdi Muchlis Hamdi Muhammad Tanzil Aziz Rahimallah Muhsin, Isna mutmainah, iin Mu’minah, Sulton Nadrah Izahari Nicken Paramega Lestari Nugraha, R. Eka Nur Handayani Nurfadilla, Yunita Nurliah Nurdin Pamungkas, Raka Pandawa, Helmi Puji Hastuti Purwanto Edi, Abdul Ghoni putri, spadini Rahmawati Sururama Rauzatul Ulfah Ristika Yulianti Gredenggo Rizki Amalia Rizki Kurniawan, Rizki Salam, Abd Samsudin Samsudin Sandi, Muhammad Topan Saputra, Danu Yanuar Sari, Wiwi Diana SAVITRI, Evi Sidiq, Fathir Fajar Sri Hartati SUGITO sumampouw, sefferson Supriatna, Encup Suri, Supian Sutiyo Sutiyo Tama, Tomas Aditia Tjahya Supriatna UTAMI, YUANITA Wihana, Dadang Yudi Rusfiana Yunita Mustika Putri