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All Journal Jurnal Studi Pemerintahan Bumi Lestari Dia: Jurnal Administrasi Publik ARISTO Jurnal Tata Kelola dan Akuntabilitas Keuangan Negara JTAM (Jurnal Teori dan Aplikasi Matematika) Politik Indonesia: Indonesian Political Science Review Jurnal Sosial Ekonomi Kelautan dan Perikanan JURNAL ILMIAH MIMBAR DEMOKRASI Jurnal Pendidikan dan Konseling Journal of Social Politics and Governance (JSPG) GEOGRAPHY : Jurnal Kajian, Penelitian dan Pengembangan Pendidikan International Journal of Economics Development Research (IJEDR) Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Ilmiah Manajemen Kesatuan Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik INFOKUM Journal of Public Administration and Government (JPAG) Jurnal Inovasi Penelitian Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Social Science International Journal of Science and Society (IJSOC) JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) Journal of Law, Poliitic and Humanities Edunity: Kajian Ilmu Sosial dan Pendidikan Jurnal Ilmiah Administrasi Pemerintahan Daerah Innovative: Journal Of Social Science Research Asian Journal of Management, Entrepreneurship and Social Science Jurnal Studi Pemerintahan Indonesian Journal of Islamic Literature and Muslim Society IJSPPS: Indonesian Journal of Social Politic and Policy Studies
Nurliah Nurdin
Institut Pemerintahan Dalam Negeri
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Implementation Of E-Government Policies Through The Citizen Relation Management (CRM) Information System In Support Of Government Governance In Of The Special Region Jakarta Mohammad Rizki Adhari Jusal; Nurliah Nurdin; Muhadam Labolo; Rosmery Elsye
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 4 No. 7 (2025): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v4i7.409

Abstract

Jakarta Smart City through CRM application is a bright spot in the industrial revolution 4.0 which is expected to improve public services provided by the DKI Jakarta Provincial Government. However, there are still many people who are not familiar with the CRM application for public service needs, and the government's response in responding to reports from residents is relatively slow. The purpose of this research is to identify the causes or reasons why e-government policies through the Citizen Relation Management (CRM) information system have not been running optimally, and to reconstruct the implementation model of e-government policies through the Citizen Relation Management (CRM) information system so that the implementation of CRM can support public services. This study uses the policy implementation theory proposed by Knill and Tuson (2020). The research method used is qualitative research with a descriptive approach. Data collection techniques are carried out through interviews, observations and documentation. The results of the study indicate that the causes or reasons why e-government policies through the Citizen Relation Management (CRM) information system have not run optimally are the inappropriate choice of policy instruments in the form of a complex policy environment, lack of stakeholder support, and less than optimal sustainability. Lack of clarity in policy design in the form of overlapping policies. Lack of community role in supervision. Lack of clarity in the division of tasks and functions in terms of institutional design. Low administrative capacity includes the availability and adequacy of human and financial resources and the appropriateness of the number of health workers needed. Low social acceptance includes the use of social media by the community, low involvement in policy socialization and communication, and dissatisfaction with the distribution of program benefits. The proposed implementation model integrates policy instruments, policy design, control structure, institutional design, administrative capacity, and social acceptance with a focus on sustainability as an integrating factor.
Digital Financial Inclusion as A Catalyst for Blue Economy Development: The Role of Regional Development Banks in Strengthening Fisheries and Marine Sector Revenue in East Java Hermita, Hermita; Nurdin, Nurliah; Taufiq, Muhammad; Karunia, R Luki
Jurnal Sosial Ekonomi Kelautan dan Perikanan Vol 20, No 2 (2025): Desember 2025
Publisher : Balai Besar Riset Sosial Eonomi Kelautan dan Perikanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15578/jsekp.v20i2.19848

Abstract

Indonesia's blue economy holds significant potential for regional economic development, yet coastal and fisheries communities remain underserved by formal financial services. This study examines how digital transformation in Regional Development Banks (BPDs) can drive financial inclusion and enhance revenue generation in the marine and fisheries sector. Using Bank Jatim as a case study, this research employs a qualitative approach with in-depth interviews and document analysis involving stakeholders from banking, regional government, fisheries agencies, and coastal community representatives. Findings reveal that digital financial services—including mobile banking, digital payment systems for fisheries transactions, and regional tax digitization—significantly improve access to capital for small-scale fishers and aquaculture businesses while accelerating Regional Own-Source Revenue (PAD) collection from marine resource levies. The study proposes an integrated Blue Economy Digital Finance Model encompassing four dimensions: (1) digital infrastructure for coastal financial inclusion, (2) adaptive institutional governance linking banks, fisheries agencies, and coastal communities, (3) capacity building for digital literacy among fishing households, and (4) collaborative policy frameworks aligning blue economy goals with regional fiscal sustainability. This research contributes to the literature on blue economy financing and provides policy recommendations for leveraging digital banking to strengthen Indonesia's marine and fisheries sector development.
Co-Authors Abidin As, Zaenal Achmad, Mansyur Adi Suryanto Ahmad Martadha Mohamed Ahmad Mu’am Andi Pitono Andi Pitono Aqil Teguh Fathoni Aqil Teguh `Fathoni Arga Lintong Asmiyanti, Reny Asropi Asropi Azizah, Nila Syarifah Bambang Giyanto Bambang Supriyadi Basuki, J Budiyanto, Sigit Chairullah Chairullah Dalimunthe, Ahmad Ridwan Dedeh Maryani Dian Anggraeni Dian Retno Kencono Djohermansyah Djohan Edy Sutrisno Erfanti, Marlinda Fachri, Mohammad Fadhilah, Lubna Fajar Riatama Firman Hadi Rivai Gedeona, Hendrikus Tri Ginting, Reza Pirgianta Hadi Rivai, Firman hasyim, hasyim Hendra Irawan umabaihi Hermita, Hermita Husin Ansari Husin Ansari Ika Sartika Irham Irham Irwan Tahir Irwan Tahir Ismail Nurdin Khadafi, Akbar Khasan Effendy Kurniawati, Layla Labolo, Muhadam Maryani, Dedeh Megandaru Widhi Kawuryan Mohammad Rizki Adhari Jusal Mu'am, Ahmad Muchlis Hamdi Muhadam Labolo Muhammad Taufiq Ngadisah Ngadisah Nico Andrianto, Nico Putra, Fahdiansyah R Luki Karunia Riansyah, Reza Pratama Ridwan Wijayanto Said Rivai, Firman Hadi Romli Arsyad Rosmery Elsye Saksono, R. N. Afsdy Sanjaya, Deny Sariwaty Siregar, Yuliani Satria Fahmi, Helmi Simanjuntak, Tumpak Haposan Sinurat, Marja Sri Hartati Sri, Neneng Sudrajat, Agus Sukhumvit Saiyasopon Suprapto Suprapto Suwanto, Slamet Syafri, Wirman Teguh, Prio Tielung, Frangky Tjahya Supriatna Tjahyo Suprayogo Utomo, Tri Widodo Utomo, Tri Widodo Wahyu Wartini, Rini Widyatmoko, Bondan Yudi Rusfiana Yuliani Sariwaty Siregar