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All Journal Jurnal Teknologi dan Manajemen Informatika Equilibrium Journal of Accounting and Management Innovation Jurnal Inovasi Bisnis (Inovbiz) SENTRALISASI SEIKO : Journal of Management & Business EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Samudra Ekonomi dan Bisnis Jurnal Bisnis dan Akuntansi Jurnal Manajerial Maker: Jurnal Manajemen International Journal of Financial, Accounting, and Management Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Journal of Global Business and Management Review International Journal of Economics Development Research (IJEDR) Prosiding National Conference for Community Service Project Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Cakrawala Repositori Imwi Journal of Management - Small and Medium Enterprises (SME's) Jurnal Manajemen Bisnis dan Keuangan International Journal of Business, Economics, and Social Development Journal of Accounting and Management Innovation Jurnal Manajemen dan Pemasaran Jasa Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Business Studies and Management Review Mestaka: Jurnal Pengabdian Kepada Masyarakat Journal of Social Commerce Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Community Engagement Project (Concept) Social Engagement: Jurnal Pengabdian Kepada Masyarakat Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan IIJSE Jurnal Pengabdian Sosial Asian Journal of Management, Entrepreneurship and Social Science Jurnal Pelayanan Masyarakat Jurnal Dinamika Manajemen Jurnal Manajemen Maranatha Jurnal Ilmu Manajemen
Evi Silvana Muchsinati
Universitas Internasional Batam
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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Analisis Hubungan Industrial pada PT. Majesty Enerbion Nusantara Tiffanny Tiffanny; Evi Silvana Muchsinati
Jurnal Pelayanan Masyarakat Vol. 2 No. 4 (2025): Desember:Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v2i4.2592

Abstract

This internship report examines the issue of attendance non-compliance among sales employees at PT. Majesty Enerbion Nusantara (PT MEN) and the efforts to improve it through the implementation of a reward and punishment–based system. The main issues identified include inconsistent attendance records, inaccurate presence data, weak supervision, and irregular clock-in and clock-out times. Through field observations, interviews, and analysis of attendance documents, a comprehensive understanding of the underlying causes of non-compliance was obtained. Based on these findings, a new attendance Standard Operating Procedure (SOP), workflow flowchart, and field attendance form were designed as supporting solutions. Implementation was carried out through procedure socialization, pilot testing of the reward and punishment system, and evaluation of data before and after implementation. The results show a significant improvement in punctuality, attendance consistency, and data accuracy, with all sales employees achieving 100% compliance during the evaluation period. This program has proven effective in strengthening work discipline, enhancing HR administrative efficiency, and improving the company’s overall industrial relations quality.
Developed Standard Operating Procedures for Work Discipline and Customer Service at UMKM Milan Collection Kho, Catherine; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol. 5 No. 1 (2025): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/concept.v5i1.11623

Abstract

UMKM Milan Collection faced several operational problems, such as inconsistent employee discipline and different ways of serving customers because there were no written guidelines. These issues affected the daily workflow, service quality, and made it difficult for the owner to supervise employee performance. To solve these problems, the project used the PDCA (Plan–Do–Check–Act) method and carried out observations, interviews, document analysis, and direct evaluations. As a result, two important Standard Operating Procedures (SOPs) were created: the Work Discipline SOP and the Customer Service SOP. These SOPs provide clear rules for attendance, work ethics, customer interactions, handling complaints, and transaction procedures, so that all work activities become more consistent and transparent. After socializing the SOPs and implementing them on-site, the business saw many improvements. Employees became more disciplined, followed work schedules, and delivered more consistent service to customers. The owner also found it easier to supervise the team. Customers received more professional and uniform service. Overall, the results show that SOPs play an important role in improving operational efficiency, strengthening professionalism, increasing customer satisfaction, and supporting long-term stability for small businesses like Milan Collection.
Strategi Optimalisasi Kesadaran Administratif Karyawan dalam Pemanfaatan BPJS dan Asuransi pada Perusahaan Manufaktur di Batam Muchsinati, Evi Silvana; Togatorop , Icha Heriaty
Social Engagement: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 1 (2025): Desember 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/se.v4i1.11539

Abstract

Permasalahan rendahnya kesadaran karyawan terhadap administrasi BPJS dan pemanfaatan asuransi menjadi hambatan dalam efektivitas layanan Sumber Daya Manusia. PkM ini bertujuan meningkatkan literasi administrasi kesehatan melalui program edukasi berbasis pendekatan kualitatif yang menggabungkan observasi lapangan dan wawancara mendalam. Luaran kegiatan PkM ini meliputi penyusunan modul edukatif mengenai prosedur BPJS dan asuransi dan penyampaian materi secara langsung kepada karyawan. Hasil kegiatan menunjukkan peningkatan pemahaman dan kesadaran karyawan terhadap pentingnya administrasi kesehatan, ditandai dengan berkurangnya pertanyaan dasar kepada HRD dan meningkatnya ketepatan waktu pengajuan perubahan data.
IMPLEMENTATION OF GREEN HUMAN RESOURCE MANAGEMENT PRACTICES FOR SUSTAINABLE ENVIRONMENTAL PERFORMANCE: MOTIVATION AND JOB SATISFACTION AMONG HOSPITAL EMPLOYEES IN BATAM Muchsinati, Evi Silvana; Sembiring, Tesalonika; Fatyandi, Adi Neka
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.24301

Abstract

This study investigates the relationship between green human resource management (Green HRM) practices, motivation, job satisfaction, and sustainable environmental performance in hospitals located in Batam. The study population comprises 200 employees from five hospitals in the city. Data were analyzed using SmartPLS 3 to assess the structural relationships among the variables. The findings demonstrate that all proposed hypotheses are statistically significant. Green HRM practices positively influence job satisfaction, employee motivation, and sustainable environmental performance. In addition, job satisfaction and motivation are found to effectively mediate the relationship between Green HRM practices and sustainable environmental performance. This indicates that environmentally oriented HR policies not only directly enhance environmental outcomes but also indirectly strengthen them by fostering positive employee attitudes and motivation. These results highlight the strategic importance of implementing Green HRM practices to support organizational sustainability objectives. The novelty of this research lies in identifying job satisfaction and motivation as critical mediating mechanisms that amplify the impact of Green HRM practices on achieving optimal environmental performance within healthcare institutions. Keywords: Green HRM Practices; Sustainable Environmental Performance; Motivation; Job Satisfaction
The Role of Green Organizational Culture and Green Work Engagement Mediation in the Influence of Green Human Resource Management on Environmental Performance in Private Universities in Batam City Muchsinati, Evi Silvana; Sari, Wanda Pramitha; Farid, Ridhayati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Industrial and educational growth in Batam City has increased energy consumption, carbon emissions, and waste, including at private universities (PTS) that have not yet fully implemented environmentally friendly practices. The gap between green policies and campus environmental performance still exists due to the low contribution of human resources in supporting sustainability, particularly through green organizational culture (GOC) and green work engagement (GWE). This study aims to analyze the influence of green human resource management (GHRM) on environmental performance (EP) at PTS in Batam and to examine the mediating role of GOC and GWE. A total of 260 respondents from UIB, UPB, and UIS were involved through an online questionnaire in December 2024–March 2025, with 26 measurement items on the variables of GHRM, GWE, GOC, and EP using a five-point Likert scale. The analysis was conducted using PLS-SEM through SmartPLS 4.0. The results showed that all indicators were valid and reliable, with outer loading values above 0.7, AVE exceeding 0.5, and reliability above 0.9. The main findings show that GHRM has a positive effect on GWE, GOC, and EP, while GWE and GOC also have a significant effect on EP. This confirms that green work culture and engagement are important mechanisms that bridge the implementation of GHRM in improving campus environmental performance. Overall, this study shows that effective GHRM integration can strengthen environmentally oriented organizational behavior and culture, thereby promoting improved environmental performance at private universities in Batam City.
Job Satisfaction Analysis: Burnout, Stress, Work Life Balance Muchsinati, Evi Silvana; Sari, Diah Mulia; Aliandrina, Dessy
International Journal of Financial, Accounting, and Management Vol. 7 No. 4 (2026): March
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijfam.v7i4.3065

Abstract

Purpose: This study explores the influence of job burnout, stress, and work-life balance on job satisfaction among government employees and whether organizational support moderates these effects. Research Methodology: This study was conducted with the Provincial Government of the Riau Islands, using a structured questionnaire completed by 363 civil servants. A non-probability sampling method was applied because of limited time and access. The data were processed using SEM-PLS, which is ideal for non-normal and complex data models. Results: The analysis revealed that burnout and work-life balance have a significant influence on job satisfaction. In contrast, job stress was found to have a negligible effect. The expected moderating effect of organizational support did not show a significant statistical influence on the relationships between the variables. Conclusions: Efforts to reduce burnout and promote a healthy work-life balance appear to be effective ways to improve job satisfaction among public employees. Organizational support does not alter the strength of these relationships. Limitations: The generalizability of the results is limited by the use of a non-random sample and focus on one regional public institution. Contributions: This study adds value to public sector HR research by offering insights for policymakers and managers to enhance employee satisfaction through better workload management and work-life integration strategies.
Co-Authors Abdul Muiz Adeline Oktalia Adi Neka Fatyandri Aliandrina, Dessy Alif Ananda Pratama Andrew Andrew Antony Sentosa April Lyvia Aqika Nisa Fadillah Ayu Widia Sari Charlie Wijaya Chichi Nabilah Della Fairly Della Fairly Desy Desy Devlin Wang Dulfi, Saidah Eason Prisco Ella Triana Wirawan Ella, Monica Emilya, Emilya Evander William Fatma Tri Lestari Fatyandi, Adi Neka Fatyandri, Adineka Febrika Febrika Fiona Fiona Frandika Antonius Saputra Guo, Bernard Haris Yukie Hendi Hendi Iveren Monica Jeanny Jeanny Jenetha Kartika Jeremy Kent Jesson Lim Jessyka Jessyka Jollin Jollin, Jollin Jose Manuel Budiman Kelvin Kho, Catherine Leonardo Leonardo Lina Lina Lutfi Setia Wahyudi Haqiqiali Maharani, Delby Marcerllina Teo Marcerllina Teo Mashita Ayuni Mea, Yuliana Lenda Melson Melson Metta Tjia Mey, Nabila Arinov Michelle Michelle Monica Ella Muhammad Tan Abdul R.H Murni Murni Natalia Lorien Nerissa Arviana Oda I.B Hariyanto Oda IB Hariyanto Oktalia, Adeline Ong, Emilya Priscilla, Yuddy Giovanna Ramadhan Syah Putra Rano Ardiansyah Rano Ardiansyah Resnika Resnika Riche Yulianingsih Ridhayati Farid Riesquita, Eriva Rio Renaldo Prasena Sabella, Delfina Muthia Saidah Dulfi Salwa, Helen Sari, Diah Mulia Sari, Wanda Pramitha Sembiring, Tesalonika Senly Senly Sentoso, Antony Septia Febriani Shechah Majesty Shirley Shirley Siti Rohani Stella Stella Stellin Stellin Syafira Nur Faatihah Tan Le Xuan Thea Evanglista br. Surbakti Tiara Plorist Sibarani Tiffanny Tiffanny Togatorop , Icha Heriaty Veronika Desi M.M Panjaitan Viona Angelina Wenny Wijaya, Antonio Tantra Willy Efander Willyanto, Lia Windi Regina Anggia Putri Wisnu Yuwono Wulan Angreni Xuan, Tan Le Yaacob, Teh Zaharah Yuliana Lenda Mea Yunianti, Ernis