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All Journal Jurnal Teknologi dan Manajemen Informatika Equilibrium Journal of Accounting and Management Innovation JURNAL MANAJEMEN MOTIVASI Jurnal Inovasi Bisnis (Inovbiz) SENTRALISASI SEIKO : Journal of Management & Business EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Samudra Ekonomi dan Bisnis Jurnal Bisnis dan Akuntansi Jurnal Manajerial Maker: Jurnal Manajemen International Journal of Financial, Accounting, and Management Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Journal of Global Business and Management Review International Journal of Economics Development Research (IJEDR) Prosiding National Conference for Community Service Project Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Cakrawala Repositori Imwi Journal of Management - Small and Medium Enterprises (SME's) Jurnal Manajemen Bisnis dan Keuangan International Journal of Business, Economics, and Social Development Journal of Accounting and Management Innovation Jurnal Manajemen dan Pemasaran Jasa Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Business Studies and Management Review Mestaka: Jurnal Pengabdian Kepada Masyarakat Journal of Social Commerce Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Community Engagement Project (Concept) Social Engagement: Jurnal Pengabdian Kepada Masyarakat Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan IIJSE Jurnal Pengabdian Sosial Asian Journal of Management, Entrepreneurship and Social Science Jurnal Pelayanan Masyarakat Jurnal Dinamika Manajemen Jurnal Manajemen Maranatha Jurnal Ilmu Manajemen
Evi Silvana Muchsinati
Universitas Internasional Batam
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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Developed Standard Operating Procedures for Work Discipline and Customer Service at UMKM Milan Collection Kho, Catherine; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol. 5 No. 1 (2025): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/concept.v5i1.11623

Abstract

UMKM Milan Collection faced several operational problems, such as inconsistent employee discipline and different ways of serving customers because there were no written guidelines. These issues affected the daily workflow, service quality, and made it difficult for the owner to supervise employee performance. To solve these problems, the project used the PDCA (Plan–Do–Check–Act) method and carried out observations, interviews, document analysis, and direct evaluations. As a result, two important Standard Operating Procedures (SOPs) were created: the Work Discipline SOP and the Customer Service SOP. These SOPs provide clear rules for attendance, work ethics, customer interactions, handling complaints, and transaction procedures, so that all work activities become more consistent and transparent. After socializing the SOPs and implementing them on-site, the business saw many improvements. Employees became more disciplined, followed work schedules, and delivered more consistent service to customers. The owner also found it easier to supervise the team. Customers received more professional and uniform service. Overall, the results show that SOPs play an important role in improving operational efficiency, strengthening professionalism, increasing customer satisfaction, and supporting long-term stability for small businesses like Milan Collection.
Strategi Optimalisasi Kesadaran Administratif Karyawan dalam Pemanfaatan BPJS dan Asuransi pada Perusahaan Manufaktur di Batam Muchsinati, Evi Silvana; Togatorop , Icha Heriaty
Social Engagement: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 1 (2025): Desember 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/se.v4i1.11539

Abstract

Permasalahan rendahnya kesadaran karyawan terhadap administrasi BPJS dan pemanfaatan asuransi menjadi hambatan dalam efektivitas layanan Sumber Daya Manusia. PkM ini bertujuan meningkatkan literasi administrasi kesehatan melalui program edukasi berbasis pendekatan kualitatif yang menggabungkan observasi lapangan dan wawancara mendalam. Luaran kegiatan PkM ini meliputi penyusunan modul edukatif mengenai prosedur BPJS dan asuransi dan penyampaian materi secara langsung kepada karyawan. Hasil kegiatan menunjukkan peningkatan pemahaman dan kesadaran karyawan terhadap pentingnya administrasi kesehatan, ditandai dengan berkurangnya pertanyaan dasar kepada HRD dan meningkatnya ketepatan waktu pengajuan perubahan data.
IMPLEMENTATION OF GREEN HUMAN RESOURCE MANAGEMENT PRACTICES FOR SUSTAINABLE ENVIRONMENTAL PERFORMANCE: MOTIVATION AND JOB SATISFACTION AMONG HOSPITAL EMPLOYEES IN BATAM Muchsinati, Evi Silvana; Sembiring, Tesalonika; Fatyandi, Adi Neka
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.24301

Abstract

This study investigates the relationship between green human resource management (Green HRM) practices, motivation, job satisfaction, and sustainable environmental performance in hospitals located in Batam. The study population comprises 200 employees from five hospitals in the city. Data were analyzed using SmartPLS 3 to assess the structural relationships among the variables. The findings demonstrate that all proposed hypotheses are statistically significant. Green HRM practices positively influence job satisfaction, employee motivation, and sustainable environmental performance. In addition, job satisfaction and motivation are found to effectively mediate the relationship between Green HRM practices and sustainable environmental performance. This indicates that environmentally oriented HR policies not only directly enhance environmental outcomes but also indirectly strengthen them by fostering positive employee attitudes and motivation. These results highlight the strategic importance of implementing Green HRM practices to support organizational sustainability objectives. The novelty of this research lies in identifying job satisfaction and motivation as critical mediating mechanisms that amplify the impact of Green HRM practices on achieving optimal environmental performance within healthcare institutions. Keywords: Green HRM Practices; Sustainable Environmental Performance; Motivation; Job Satisfaction
The Role of Green Organizational Culture and Green Work Engagement Mediation in the Influence of Green Human Resource Management on Environmental Performance in Private Universities in Batam City Muchsinati, Evi Silvana; Sari, Wanda Pramitha; Farid, Ridhayati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Industrial and educational growth in Batam City has increased energy consumption, carbon emissions, and waste, including at private universities (PTS) that have not yet fully implemented environmentally friendly practices. The gap between green policies and campus environmental performance still exists due to the low contribution of human resources in supporting sustainability, particularly through green organizational culture (GOC) and green work engagement (GWE). This study aims to analyze the influence of green human resource management (GHRM) on environmental performance (EP) at PTS in Batam and to examine the mediating role of GOC and GWE. A total of 260 respondents from UIB, UPB, and UIS were involved through an online questionnaire in December 2024–March 2025, with 26 measurement items on the variables of GHRM, GWE, GOC, and EP using a five-point Likert scale. The analysis was conducted using PLS-SEM through SmartPLS 4.0. The results showed that all indicators were valid and reliable, with outer loading values above 0.7, AVE exceeding 0.5, and reliability above 0.9. The main findings show that GHRM has a positive effect on GWE, GOC, and EP, while GWE and GOC also have a significant effect on EP. This confirms that green work culture and engagement are important mechanisms that bridge the implementation of GHRM in improving campus environmental performance. Overall, this study shows that effective GHRM integration can strengthen environmentally oriented organizational behavior and culture, thereby promoting improved environmental performance at private universities in Batam City.
The Role of Employee Engagement and Flexible HRM in Improving Employee Performance Afiza, Afiza; Fatyandri, Adi Neka; Muchsinati, Evi Silvana
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

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Abstract

Employee performance is a critical factor for maintaining organizational competitiveness, particularly in specialized service industries such as maritime safety equipment inspection. Employee engagement and flexible human resource management (FHRM) are often considered key drivers of improved job performance. While previous studies have examined the relationship between employee engagement and flexible HR practices, most have focused on sectors such as information technology. Limited research has explored these relationships in the maritime safety service sector, particularly in Indonesia. The study employed a quantitative research method using non-probability sampling with accidental sampling approach. Data were collected from 170 employees across five ship safety equipment inspection companies in Batam (PT Global Marine Safety, PT Sucofindo, PT Devin Marine Safety, PT Mulia Safety Service, and PT Cahaya Samudra Marine). The research utilized PLS-SEM analysis with SmartPLS application, measuring variables through a 10-point Likert scale questionnaire distributed online from November 2024 to January 2025. The results demonstrate that all variables (employee engagement, flexible human resource management, and job performance) exhibit high validity and reliability. Direct path analysis reveals that employee engagement significantly influences both FHRM (β = 0.595, p < 0.001) and job performance (β = 0.545, p < 0.001). However, FHRM does not significantly affect job performance directly (β = 0.211, p = 0.093) and fails to function effectively as a mediator between employee engagement and job performance (β = 0.126, p = 0.069). This study extends the literature by examining employee engagement and FHRM in the maritime safety sector in Indonesia. The findings suggest that employee engagement plays a more direct and dominant role in enhancing job performance than flexible HR practices. Organizations in specialized service industries should therefore prioritize strategies that strengthen employee engagement to improve performance outcomes.
Pengaruh Green Hiring Terhadap Environmental Performances Dengan Green Performances Management And Compensation Sebagai Variabel Mediasi Evi Silvana Muchsinati; Eriva Riesquita; Adineka Fatyandri
Jurnal Manajerial Vol. 12 No. 01 (2025): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v12i01.9151

Abstract

Background – In the era of global awareness of sustainability, organizations are increasingly prioritizing environmentally friendly practices as part of their business strategies, including through green hiring. This approach aligns with the goals of the Sustainable Development Goals (SDGs), which emphasize environmental protection. However, research on the impact of green hiring on environmental performances, particularly in Indonesia's manufacturing sector, remains limited. Aim – This study aims to analyze the impact of green hiring on environmental performances in manufacturing companies in Batam and evaluate the mediating roles of green performance management and green compensation. Design/Methodology/Approach – The study employs a quantitative approach using Partial Least Squares Structural Equation co (PLS-SEM). The sample includes 279 respondents from PT. Panasonic Industrial Devices Batam and PT. Philips Industries Batam. Data were collected through an online questionnaire measuring green hiring, green performance management, green compensation, and environmental performances. Findings – The findings reveal that green hiring positively and significantly influences green performance management, green compensation, and environmental performances. Furthermore, green performance management and green compensation partially mediate the relationship between green hiring and environmental performances. These results align with previous studies, emphasizing the importance of integrating environmentally friendly practices into human resource management to enhance environmental performance. Conclusion – This study highlights that green hiring is a critical factor in improving environmental performance, both directly and through environmentally oriented performance management and compensation systems. Research Implications – The study contributes to the literature on green human resource management (GHRM) and offers practical insights for HR managers to enhance environmental performance through green recruitment and compensation policies. Research Limitations – The study is limited to the manufacturing sector in Batam and uses cross-sectional data, which may not be generalizable to other sectors or provide insights into long-term relationships between variables.
The Influence of Green Human Resources Management on Thriving at Work and Green Commitment Through Green Self-Efficacy as a Mediating Variable in Hospitals Batam Hakim, Muhammad Adib Taufiqul; Muchsinati, Evi Silvana; Asri, Dhita Hafisha
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8431

Abstract

This study aims to identify and analyze the influence of Green Human Resource Management (GHRM) on thriving at work and green commitment, with green self-efficacy as a mediating variable in hospitals in Batam. The study population includes all hospital staff/employees working and registered in the city of Batam, with a sample size of 200 respondents. Data analysis utilized Structural Equation Modeling – Partial Least Squares (SEM-PLS) with the assistance of the SmartPLS 3 application. The research findings all six hypotheses were supported. The novelty of this study lies in the finding that Green Self-Efficacy serves as a significant mediating variable.
Co-Authors Abdul Muiz Adeline Oktalia Adi Neka Fatyandri Adineka Fatyandri Afiza, Afiza Aliandrina, Dessy Alif Ananda Pratama Andrew Andrew Antony Sentosa April Lyvia Aqika Nisa Fadillah Asri, Dhita Hafisha Ayu Widia Sari Charlie Wijaya Chichi Nabilah Della Fairly Della Fairly Desy Desy Devlin Wang Dulfi, Saidah Eason Prisco Ella Triana Wirawan Ella, Monica Emilya, Emilya Eriva Riesquita Evander William Fatma Tri Lestari Fatyandi, Adi Neka Fatyandri, Adineka Febrika Febrika Fiona Fiona Frandika Antonius Saputra Guo, Bernard Hakim, Muhammad Adib Taufiqul Haris Yukie Hendi Hendi Iveren Monica Jeanny Jeanny Jenetha Kartika Jeremy Kent Jesson Lim Jessyka Jessyka Jollin Jollin, Jollin Jose Manuel Budiman Kelvin Kho, Catherine Leonardo Leonardo Lina Lina Lutfi Setia Wahyudi Haqiqiali Maharani, Delby Marcerllina Teo Marcerllina Teo Mashita Ayuni Mea, Yuliana Lenda Melson Melson Metta Tjia Mey, Nabila Arinov Michelle Michelle Monica Ella Muhammad Tan Abdul R.H Murni Murni Natalia Lorien Nerissa Arviana Oda I.B Hariyanto Oda IB Hariyanto Oktalia, Adeline Ong, Emilya Priscilla, Yuddy Giovanna Ramadhan Syah Putra Rano Ardiansyah Rano Ardiansyah Resnika Resnika Riche Yulianingsih Ridhayati Farid Rio Renaldo Prasena Sabella, Delfina Muthia Saidah Dulfi Salwa, Helen Sari, Wanda Pramitha Sembiring, Tesalonika Senly Senly Sentoso, Antony Septia Febriani Shechah Majesty Shirley Shirley Siti Rohani Stella Stella Stellin Stellin Syafira Nur Faatihah Tan Le Xuan Thea Evanglista br. Surbakti Tiara Plorist Sibarani Tiffanny Tiffanny Togatorop , Icha Heriaty Veronika Desi M.M Panjaitan Viona Angelina Wenny Wijaya, Antonio Tantra Willy Efander Willyanto, Lia Windi Regina Anggia Putri Wisnu Yuwono Wulan Angreni Xuan, Tan Le Yaacob, Teh Zaharah Yuliana Lenda Mea Yunianti, Ernis