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All Journal Jurnal Kependidikan: Penelitian Inovasi Pembelajaran Jurnal Siasat Bisnis JDM Jurnal Manajemen Terapan dan Keuangan JAM : Jurnal Aplikasi Manajemen Jurnal Mirai Management Jurnal Manajemen dan Bisnis Indonesia Jurnal Ilmiah Universitas Batanghari Jambi IJBE (Integrated Journal of Business and Economics) Jurnal Ekonomi dan Bisnis Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen EKONOMIS : Journal of Economics and Business AFEBI Management and Business Review IRJE (Indonesian Research Journal in Education) JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Bisma: Jurnal Bisnis dan Manajemen Jurnal Surya Masyarakat Maker: Jurnal Manajemen Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Jurnal Surya Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Khazanah Intelektual Journal of Applied Data Sciences International Journal of Social Science Studium: Jurnal Pengabdian Kepada Masyarakat Journal of Applied Management Research Jurnal Keuangan dan Akuntansi Terapan (KUAT) JWM (JURNAL WAWASAN MANAJEMEN) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Karya Abdi Masyarakat Journal of Business Studies and Management Review Jurnal Penelitian Ekonomi Manajemen dan Bisnis EJOIN : Jurnal Pengabdian Masyarakat Jurnal Adijaya Multidisiplin Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Indonesian Educational Administration and Leadership Journal (IDEAL) Jurnal Ekonomi, Akuntansi dan Perpajakan PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Research Edumaspul: Jurnal Pendidikan
Shofia Amin
Universitas Jambi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Khazanah Intelektual

 1 
Servant Leadership: Kunci Peningkatan Kinerja Pelayanan Melalui Employee Engagement: Servant leadership Nur Aisya, Hania; Amin, Shofia; Hasanah, Nur
Jurnal Khazanah Intelektual Vol. 9 No. 3 (2025): Khazanah Intelektual
Publisher : Brida Provinsi Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37250/khazanah.v9i3.346

Abstract

Servant leadership is a leadership style that prioritizes service to subordinates and focuses on the holistic development of employees. This leadership approach is often associated with increased employee engagement and improved organizational performance, particularly in public service institutions where service quality is a critical success factor. This study aims to examine the effect of servant leadership on service performance at the Jambi Class I TPI Immigration Office, with employee engagement as a mediating variable. Using a quantitative research approach was employed, involving all 40 employees working in the passport service division. Data were collected using a structured questionnaire and analyzed through Structural Equation Modeling (SEM) with the aid of SmartPLS software. The findings indicate that servant leadership does not have a direct and significant impact on service performance. However, servant leadership positively and significantly influences employee engagement. In turn, employee engagement exerts a strong and significant effect on service performance. These results confirm that employee engagement serves as a full mediator in the relationship between servant leadership and service performance. In other words, the positive effects of servant leadership on service outcomes are channeled entirely through its ability to enhance employees’ emotional commitment, enthusiasm, and psychological investment in their roles.
Co-Authors A. Fajrian Abdullah Rosyid Wicaksono Ade Octavia Ade Octavia Agus Solihin Agustiar Agustiar Aira, Dian mala Fithriani Amelinda Amelinda Anastasya Azimah Anggara, Syamsul Apriliana, Kartika Asep Machpudin Asep Machpudin Assidiqi Assidiqi Bahri, Zainul Bambang Sutejo, Bambang Besse Wediawati Budi Susanto Budi Susanto Dahmiri Dwi Kurniawan Dwi Kurniawan, Dwi Edward Edward Edward Edward, Edward Efvy Zamidra Zam Elliyana, Dessy Emilia Rahmawati Endang Susilawati F. Husni Hasbullah, F. Husni Fahlefi, Izal Fitri Chairunnisa Fitriani Fitriani Fitriaty, Fitriaty Hendra Hendra Ida Rusmita Idham Khalik Indra Jaya Iswento Rizki Manarissar Rajagukguk Jayawarsa, A.A. Ketut Johannes johannes johannes Juwita Sari Larissa, Luna Laila Lucy Rachelda Septian Mayasari Mayasari, Mayasari Muazza Muazza Muhammad Haris Saputra Mulyadi Raf Mulyadi Raf musnaini musnaini Musnaini Musnaini Muthia Shahnaz Nany Mawaddah Nur Aisya, Hania Nur Hasanah Oldy Arnoldy Pramesrianto, Adela Putri, Putri Maha Sari Rahmawati, Emilia Rajagukguk, Iswento Rizki Manarissar Razak, Mohamad Idham Haji Md Rike Setiawati Rista Aldilla Syafri Rohman Willian RTS Ratnawati Rts. Ratnawati Saryono Saryono Sembiring, Rinawati Setiawan, Wahyu Juari Shahnaz, Muthia Sigit Indrawijaya Sijabat, Ellena Pricilla Sirjaz Zais Kamal Siti Raudhoh Sry Rosita Stevanus Adi Pratama Sumarni Sumarni Sumarni Sutopo, Tri Syael Mirsandi Syahmardi Yacob syahmardi yacob Syamsasni, Anggun Teja Kaswari Tialonawarmi, Feny Widiastuti, Fitri Widiatmoko, Agus Yeddafrinova Yeddafrinova Yudi Yudi Yulia Novifita Sari Yussa, A. Irfan Zainul Bahri Zulfina Adriani