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All Journal Jurnal Kependidikan: Penelitian Inovasi Pembelajaran Jurnal Siasat Bisnis JDM Jurnal Manajemen Terapan dan Keuangan JAM : Jurnal Aplikasi Manajemen Edukasi: Jurnal Pendidikan dan Pengajaran Jurnal Mirai Management Jurnal Manajemen dan Bisnis Indonesia Jurnal Ilmiah Universitas Batanghari Jambi IJBE (Integrated Journal of Business and Economics) Jurnal Ekonomi dan Bisnis Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen EKONOMIS : Journal of Economics and Business AFEBI Management and Business Review IRJE (Indonesian Research Journal in Education) JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Bisma: Jurnal Bisnis dan Manajemen Jurnal Surya Masyarakat Maker: Jurnal Manajemen Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Abdi Insani Jurnal Surya Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Khazanah Intelektual Journal of Applied Data Sciences International Journal of Social Science Studi Ilmu Manajemen dan Organisasi Studium: Jurnal Pengabdian Kepada Masyarakat Journal of Applied Management Research Jurnal Keuangan dan Akuntansi Terapan (KUAT) JWM (JURNAL WAWASAN MANAJEMEN) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Karya Abdi Masyarakat Journal of Business Studies and Management Review Jurnal Penelitian Ekonomi Manajemen dan Bisnis EJOIN : Jurnal Pengabdian Masyarakat Jurnal Adijaya Multidisiplin Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Indonesian Educational Administration and Leadership Journal (IDEAL) Ebisnis Manajemen Journal of Innovative and Creativity Horizon: Indonesian Journal of Multidisciplinary Jurnal Ekonomi, Akuntansi dan Perpajakan PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Research Edumaspul: Jurnal Pendidikan Fundamental and Applied Management Journal
Shofia Amin
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Fundamental and Applied Management Journal

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How New Public Management Drives Service Performance: The Mediating Roles of Servant Leadership and Leadership Behaviour Dimensions Herman; Amin, Shofia; Indrawijaya, Sigit; Rosita, Sry
Fundamental and Applied Management Journal Vol. 4 No. 1 (2026): Fundamental and Applied Management Journal
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i1.639

Abstract

New Public Management (NPM) has been widely adopted to improve public sector performance through efficiency, accountability, and performance-based management. However, the success of such reforms depends not only on managerial systems but also on leadership mechanisms that translate reform principles into service outcomes. This study aims to examine the effect of NPM on service performance through the mediating roles of servant leadership, task-oriented behaviour, relations-oriented behaviour, and change-oriented behaviour. This study employed a quantitative explanatory design using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 200 civil servants working in local government organizations in Jambi Province, Indonesia, through a structured questionnaire. The measurement and structural models were evaluated using SmartPLS 4.0. The findings show that NPM has a significant positive effect on servant leadership as well as on task-oriented, relations-oriented, and change-oriented behaviours. NPM also has a direct positive effect on service performance. Among the proposed mediators, only servant leadership has a significant positive effect on service performance and significantly mediates the relationship between NPM and service performance. In contrast, task-oriented, relations-oriented, and change-oriented behaviours do not show significant effects on service performance and do not mediate the relationship. These findings indicate that the effectiveness of NPM reforms is strongly influenced by value-based leadership rather than by behavioural dimensions alone. This study contributes to the public administration literature by offering a multidimensional mediation model and demonstrating that servant leadership is a more decisive mechanism in translating managerial reforms into improved service performance.
Co-Authors A. Fajrian Abdullah Rosyid Wicaksono Ade Octavia Ade Octavia Adela Pramesrianto Agus Solihin Agustiar Agustiar Aidel Oktaviani Aira, Dian mala Fithriani Amelinda Amelinda Anastasya Azimah Anggara, Syamsul Apriliana, Kartika Asep Machpudin Asep Machpudin Assidiqi Assidiqi Bahri, Zainul Bambang Sutejo, Bambang Berryansyah Hidayat Besse Wediawati Budi Susanto Dahmiri Devina Ayu Olivia Dian Mala Fithriani Aira Dwi Kurniawan Dwi Kurniawan, Dwi Edi Purnomo Edward Edward Edward Edward Edward Edward, Edward Efvy Zamidra Zam Elliyana, Dessy Emilia Rahmawati Endang Susilawati F. Husni Hasbullah, F. Husni Fahlefi, Izal Fitri Chairunnisa Fitriani Fitriani Fitriaty, Fitriaty Haryadi Haryadi Hendra Hendra Herman Herman Herman Herman Ibror Muttaqi Ida Rusmita Idham Khalik Indra Jaya Iswento Rizki Manarissar Rajagukguk Jayawarsa, A.A. Ketut Johannes johannes johannes Juwita Sari Larissa, Luna Laila Lucy Rachelda Septian Maulidia Imastary Mayasari Mayasari, Mayasari Muazza Muazza Muhammad Haris Saputra Mulyadi Raf Mulyadi Raf musnaini musnaini Musnaini Musnaini Muthia Shahnaz Nany Mawaddah Novita Ekasari Nur Aisya, Hania Nur Hasanah Nurhayani dan Rosmeli Nurhayani Rosmeli Oldy Arnoldy Pramesrianto, Adela Putri, Putri Maha Sari Rahmawati, Emilia Rajagukguk, Iswento Rizki Manarissar Razak, Mohamad Idham Haji Md Rike Setiawati Rista Aldilla Syafri Rita Friyani Rohman Willian Rts Ratnawati RTS Ratnawati Rts. Ratnawati Saputra, Dian Tirta Saryono Saryono Sembiring, Rinawati Setiawan, Wahyu Juari Shahnaz, Muthia Sigit Indrawijaya Sijabat, Ellena Pricilla Sirjaz Zais Kamal Siswahyudianto Siti Nurhalizah Hutagalung Siti Raudhoh Sry Rosita Sry Rosita Stevanus Adi Pratama Sumarni Sumarni Sumarni Sutopo, Tri Syael Mirsandi Syahmardi Yacob syahmardi yacob Syamsasni, Anggun Teja Kaswari Tialonawarmi, Feny Widiastuti, Fitri Widiatmoko, Agus Willian, Rohman Yeddafrinova Yeddafrinova Yudi Yudi Yulia Novifita Sari Yussa, A. Irfan Zainul Bahri Zulfina Adriani