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All Journal Humanika : Kajian Ilmiah Mata Kuliah Umum Jurnal Penelitian dan Pengembangan Pendidikan Gizi, Kesehatan Reproduksi dan Epidemiologi Jurnal Filsafat Jurnal Penelitian dan Pendidikan IPS JURNAL ILMIAH EDUCATIONAL MANAGEMENT JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat ELSE (Elementary School Education Journal) : Jurnal Pendidikan dan Pembelajaran Sekolah Dasar Jurnal Administrasi dan Manajemen Pendidikan Window of Health : Jurnal Kesehatan Journal of Educational Research and Evaluation AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Ilmu Pendidikan (JIP) STKIP Kusuma Negara Jurnal Kesehatan IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan MMJ (Mahakam Midwifery Journal) Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Ilmiah PANNMED (Pharmacist, Analyst, Nurse, Nutrition, Midwivery, Environment, Dentist) Syntax Idea JAMP : Jurnal Administrasi dan Manajemen Pendidikan Indonesian Journal of Pharmaceutical and Clinical Research Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Edunesia : jurnal Ilmiah Pendidikan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Values and Character Education Journal Jurnal Ilmiah Wahana Pendidikan Narra J Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal Inovasi Penelitian dan Pengabdian Masyarakat TROPHICO: Tropical Public Health Journal Journal of Educational Sciences Jurnal Pendidikan Islam Eduvest - Journal of Universal Studies International Education Trend Issues Tensile : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat dan Riset Pendidikan Senadika
Heru Santosa
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The Impact of Communication and Service Synergy on Elementary School Customer Satisfaction: A Case Study in a Private Elementary School Gizella, Rahel; Santosa, Heru; Zulaikha, Siti
Edunesia : Jurnal Ilmiah Pendidikan Vol. 6 No. 3 (2025)
Publisher : Research, Training and Philanthropy Institution Natural Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51276/edu.v6i3.1343

Abstract

This study aims to analyze the influence of persuasive communication and school services on customer satisfaction at XYZ Private Elementary School in Jakarta. Using a quantitative approach and survey method, this study involved 116 parents of students through a questionnaire that had been tested for validity and reliability. Data analysis was conducted using normality tests, ANOVA, Pearson correlation, and multiple regression. The results of the study indicate that persuasive communication (β = 0.345; p < 0.001) and school services (β = 0.635; p < 0.001) significantly influence customer satisfaction, with a coefficient of determination R² of 0.573. School services contributed effectively by 43.18%, which is greater than persuasive communication at 14.80%. These findings support the theory of Total Quality Management (TQM) and the concept of educational service quality, which emphasizes the importance of synergy between persuasive communication and excellent service. The practical implications of this study encourage schools to implement data-driven communication and service strategies to enhance parental loyalty. This research offers a novel contribution through an integrative approach between communication and service aspects as the foundation for holistic and sustainable management of educational customer satisfaction.
PENYULUHAN PERAWATAN AC SPLIT RUMAH TANGGA WARGA DI PARAKAN RT 009/RW09 PONDOK BENDA PAMULANG TANGERANG SELATAN - BANTEN Miharja, Jaja; Giyanto, Giyanto; Thohirudin, Thohirudin; Santosa, Heru
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 1 No 2 (2020): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v1i2.4970

Abstract

Community Service (PKM) is an integral part of the Tri Dharma of Higher Education which in its implementation is inseparable from the other two dharmas, and involves all academic community members: lecturers, students, education staff and alumni. Through PKM the academic community can be present in the midst of the community. Seeing the location of the campus which is not far from the location of Serpakan Parakan South Tangerang, it has become an obligation for Pamulang University (Unpam) to participate in helping various problems faced by the community both near and far. The use of air conditioning machines for the home is not an exclusive thing, but it is almost the general public to use a cooling machine for convenience. Therefore the engine cooling system maintenance becomes an important thing. PKM with the title: "Counseling Household Split Air Conditioning Care" To Warag Communities in Parakan RT 009 / RW09 Pondok Benda Pamulang Tangerang Selatan - Banten "in general went smoothly and in an orderly manner. The visitors were enthusiastic in listening to the explanations and demonstrations given. The enthusiasm of the visitors continued when the questions and answers surrounding the demonstration. This PKM activity was considered effective because the level of visitor interest was quite high in the engine maintenance system.
Analisis Ketercapaian Standar Kompetensi Lulusan Sekolah Menengah Pertama (SMP) Farid, Ahmad; Supadi, Supadi; Santosa, Heru; Wiharto, Asdi
Jurnal Inovasi Penelitian dan Pengabdian Masyarakat Vol. 4 No. 1 (2024): Juni
Publisher : Indonesia Emerging Literacy Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53621/jippmas.v4i1.286

Abstract

Lembaga pendidikan perlu memiliki kemampuan untuk bersaing dan memenuhi harapan masyarakat sebagai pengguna layanan pendidikan. Oleh karenanya, penjaminan mutu perlu diperhatikan dan dijalankan sebagai sebuah pedoman untuk mencerdaskan kehidupan bangsa. Untuk memastikan penyelenggaraan pendidikan tetap berkualitas, penting untuk mengacu pada standar yang telah ditetapkan agar kualitas pembangunan sumberdaya manusia Indonesia tetap terjaga dan berkualitas. Tujuan dari penelitian ini adalah untuk mempelajari dan mengetahui seberapa jauh pencapaian standar kompetensi lulusan di SMP Labschool Jakarta. Penelitian ini menggunakan pendekatan kualitatif dengan metode penelitian lapangan. Hasil penelitian ini menunjukkan bahwa tercapainya standar mutu pendidikan yang telah dicanangkan oleh tim penjaminan mutu internal Labschool Jakarta yang ditandai dengan berbagai prestasi siswa, proses pembelajaran yang kreatif, inovatif dan menyesuaikan dengan perkembangan zaman dalam pendidikan.
Description Iva Test Results Women of Childbearing Age With Flour Albous at Puskesmas Medan Sunggal Imelda, Fatwa; Santosa, Heru
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 1 (2022): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1136.652 KB) | DOI: 10.32734/abdimastalenta.v7i1.6779

Abstract

Cervical cancer is a women's health problem in Indonesia with a high mortality rate. Delay in diagnosis at an advanced stage, weak condition, social status, low economy, limited resources, limited facilities and infrastructure, type of histopathology and degree of education participate in determining the prognosis of the patient. An effective screening that can be used is the IVA Test (Visual Acetate Inspection) which is a direct examination without using a magnification tool (the naked eye) after swabbing the cervix with 3-5% acetic acid. This community service was carried out to 44 women of childbearing age (WUS) with flour albous who did the IVA Test Puskesmas Medan Sunggal. The results of the community service that carried out the IVA Test examination on WUS The majority of WUS with flour albous were >35 years old 56.8%, married status (97.7%), Diploma/Bachelor education level was 50%, working status was (65.9%), history of parity <2 is (32%) , menstrual age > 12 years by (65.9%). IVA Test results majority of 37 people (84.1%) IVA Test was negative, and 7 people (15.9%) IVA Test was positive. It is hoped that health workers can improve education and health promotion about cervical cancer prevention by holding seminars or cervical cancer detection checks by conducting an IVA Test, and women who have done an IVA Test with a negative result can do a repeat IVA Test a year later, and on a positive IVA Test result can repeat the IVA Test 6 months later.
Community Empowerment Through Education in Optimizing Human Resources and Natural Resources in the Village of Pematang Lalang Imelda, Fatwa; Santosa, Heru
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2023): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/abdimastalenta.v8i2.8852

Abstract

Background: KKN (Real Work Course) is one of the courses taken by final semester students as field practice. Objective: This activity aims to provide a learning experience. Method: This Community Service Program was carried out in Pematang Lalang Village, Sei Percut Tuan District, Deli Serdang Regency. This activity is carried out for 1 full month which is divided into 6 stages of activities, namely field surveys, permits for carrying out activities, problem analysis, planning, implementation and evaluation of activities. Activities that carry the theme of implementing community empowerment through education in optimizing HR (Human Resources) and SDA (Natural Resources). The focus of this activity is carrying out 4 priority activities in the fields of education, social culture, agriculture, and health. The result of this activity is that students are able to analyze problems into a plan and carry out structured planning in accordance with the expected achievements. Conclusion: Community service activities provide many benefits for students and the community where this activity takes place.
Optimalization of PHBS (Clean and Healthy Living Behavior) with the Formation of Cilik Nurses at SD Sei Petani Medan Santosa, Heru; Imelda, Fatwa; Lumbanraja, Sarma Nursani
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2023): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/abdimastalenta.v8i2.9998

Abstract

Elementary School Sei Petani is a experimental elementary school located in Medan City, North Sumatra with 34 teachers and 326 students and 355 students. PHBS activities at school have the benefit of being able to create a clean and healthy environment, improve the teaching and learning process and students, teachers and the school community become healthy. The problems found are that SD Sei Petani does not have a UKS room at school, SD has never conducted routine health education, students have not received training on Little Nurses. Students have never been given knowledge to perform first aid in accidents (P3K), weight and height measurements are not routinely carried out per 6 months, schools do not provide guidance on school stalls, hand washing with soap activities have never been carried out routinely at school, toilets and school bathrooms are not cleaned regularly, landfills do not meet health requirements. The purpose of this community service is Optimizing PHBS (Clean and Healthy Living Behavior) with the Formation of Little Nurses at SD Sei Petani Medan. Stages of implementation method with 5 stages of activity. activity 1 identifying students' knowledge about PHBS at school, activity 2 education about 8 PHBS activities at school, activity 3 empowering students to become Little Nurses to improve their knowledge and skills as a mobilizer to other students procuring UKS facilities and infrastructure. Activity 4 Procurement of UKS facilities and infrastructure, activity 5 fostering a healthy school environment, namely supervision of garbage, toilets / bathrooms, cleanliness of the school environment and school canteens. The solution offered from the above problems is to empower students by forming little nurses and conducting training for Little Nurses as drivers and supervisors of healthy living behavior in schools, procuring UKS facilities and infrastructure, fostering a healthy school environment, namely supervision of garbage, toilets / bathrooms, cleanliness of the school environment and school canteens.
Strengthening of Public Capacity and Health Energy Towards SMART Welfare in Pulo Brayan City Prefecture of West Fields of the City of Medan Santosa, Heru; Indirawati, Sri Malem; Tumanggor, Winni R.E.; Khairani, Fitri; Indra Cahaya
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2023): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/abdimastalenta.v8i2.14245

Abstract

The Pulo Brayan City urban area is an urban area that has a strategic location because it is in the middle of the city of Medan. However, the village still has flood-prone areas due to the lack of proper drainage and settlements that have poor sanitation and stunting problems. The purpose of this assisted village activity is to increase the capacity of the community and health workers towards SMART (Healthy, Independent, Safe, Religious and Resilient) villages in Pulo Brayan urban village. The methods used are community development, FGD, advocacy, community empowerment, and community organizing. The results of this activity were the drafting of the strategic plan of the Public Health Center, the formation of “Gemilang” environmental cadres, the KSM organization group for latrines, the improvement of the skills of Posyandu cadres in measuring the height of children under five, and cultivating catfish and growing vegetables vertically. Activities in traditional markets increase the movement for the development of the “SERASI” culture at the Pulo Brayan Traditional Market and increase the community's ability to implement 3R waste processing in watersheds. The outputs generated from all activities are published in online mass media and youtube in the official FKM and draft journals.
ANCAMAN TERHADAP DASAR NEGARA "PANCASILA" BAGI RAKYAT INDONESIA DALAM BERBANGSA DAN BERNEGARA Santosa, Heru
Humanika: Kajian Ilmiah Mata Kuliah Umum Vol. 11 No. 1 (2011): Humanika: Kajian Ilmiah Mata Kuliah Umum
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/hum.v11i1.20997

Abstract

Bangsa Indonesia yang setengah – setengah melaksanakan dasar Negara Pancasila sekarang ini banyak kendala – kendala yang timbul. Dari situ pertama tentang kehidupan keagamaan banyak terjadi gesekan – gesekan keyakinan di dalam masyarakat sehingga timbul anarki  atau bertindak hakim sendiri. Demikian juga sila kedua tentang kemanusiaan  sudah mulai hilang rasa kemanusiaannya. Persatuanpun sudah mulai memudar  dan demokrasi juga hanya kelihatan semu karena hanya memikirkan kepentingannya sendiri sehingga timbul rasa keadilan yang tidak merata. Maka dengan demikian bangsa  Indonesia sudah selayaknya kembali dengan dasar  Negara Indonesia Pancasila secara lahir batin dalam melaksanakannya,  baik dari segi dasar Negara sebagai segala sumber hukum atau sebagai Pandangan hidup Bangsa.  Untuk mengejawantahkan kesejahteraan bangsa Indonesia dengan mendanai lembaga –lembaga riset  yang dapat di harapkan hasil produksinya  untuk kesejahteraan bangsa Indonesia sehingga mengurangi ketergantungannya produk- produk dari luar. Satu kata kunci : mandiri.     
Management of Facilities and Infrastructure in Public Senior High School (SMAN) 71 Jakarta Afiefa, Nadya Khairani; Matin, Matin; Santosa, Heru
Eduvest - Journal of Universal Studies Vol. 4 No. 9 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i9.1719

Abstract

Management of educational facilities and infrastructure will have an impact on the optimal, effective, and efficient implementation of educational activities in schools. SMAN 71 Jakarta is known for its lush and comfortable environment, as well as adequate facilities and infrastructure to support the implementation of education in the school. Therefore, this research aims to determine how the management of educational facilities and infrastructure is conducted in SMAN 71 Jakarta. This study is a qualitative research using a descriptive approach. Data collection techniques in this research are conducted through observation, interviews, and documentation, known as data triangulation. Interviews were conducted with eight informants related to the management of educational facilities and infrastructure in the school. Furthermore, data analysis techniques in this research are carried out through three stages: data reduction, data presentation, and conclusion drawing. Based on the research results, it can be concluded that SMAN 71 Jakarta has implemented seven main functions of management of educational facilities and infrastructure, namely planning, procurement, distribution, inventory, maintenance, storage, and disposal, quite well although there are still some challenges in its implementation.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KOMPENSASI TERHADAP KINERJA GURU Fourdiana, Rachmah; Hanafi, Ivan; Santosa, Heru
ELSE (Elementary School Education Journal) : Jurnal Pendidikan dan Pembelajaran Sekolah Dasar Vol 8 No 2 (2024): AGUSTUS
Publisher : UNIVERSITAS MUHAMMADIYAH SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/else.v8i2.21456

Abstract

This study aims to evaluate the impact of transformational leadership on teacher compensation and performance in Private Schools in Tambora District, West Jakarta. Compensation in this study includes financial rewards, such as salaries and benefits, as well as non-financial, such as work facilities, training, and appreciation. The correlational research method is used in a quantitative approach, with the location of the research in private schools in the sub-district. The results of the double correlation coefficient significance test showed significant differences in the regression model that explained the variability of teacher performance (F = 8.067, p = .001). In particular, Transformational Compensation and Leadership, as predictors, make a significant contribution in explaining variations in teacher performance. The Coefficients analysis highlights the positive and significant impact of Transformational Leadership (p = .008) and Compensation (p = .022) on teacher performance. These findings support the hypothesis that improved Transformational Leadership and Compensation can improve teacher performance. The implications of this study show the importance of implementing transformational leadership and an adequate compensation system in improving the quality of education in private schools in Tambora District, West Jakarta. Transformational leadership can drive teacher and staff motivation, innovation, and performance, while a decent compensation system can increase job motivation and retain qualified educators. Keywords: Transformational Leadership; Compensation; Teacher Performance
Co-Authors Abdul Hasan Patty Afiefa, Nadya Khairani Ahmad Budiman Siregar ahmad farid Aini Putri, Indah Nur albainah harahap Anak Agung Istri Sri Wiadnyani Aninda, Chintia Anwar, Deni Arde M., Lanova Dwi Arifa Masyitah Aritonang, Evawany Y. Asfriyati ,MKes Asrika Sari Harahap Bayu Anggileo Pramesona Candra, Muhammad Andrean Desi Rahmawati Destanul Aulia, Destanul devi c simbolon Devi Simbolon Eliana Sari Erna Mutiara Fourdiana, Rachmah Garry Kuan Gizella, Rahel Hargiani, Fransisca Xaveria Harto P Simanjuntak Hasan, Delina Herlinawati . Hery Adrial, Hery Huda, Syafa’at Ariful I Made Putrawan Imelda, Fatwa Indirawati, Sri Malem indra cahaya Ivan Hanafi Jamil, Asyraf Isyraqi bin Juanita Juanita julia alistawaty purba Karnati, Neti Karneti, Neti Khairani, Fitri Khalifah, Hamidatul Liliana Puspa Sari Listyasari, Winda Dewi Lubis, Namora Lumbanraja, Sarma N. M. Yogi Riyantama Isjoni Mahyuddin K. M Nasution Margaret LV Simamora Matin, Matin Miharja, Jaja Mova Rita Sitompul Muhammad Ichwan Mustika Mustika Namora Lumongga Lubis, Namora Lumongga Nila Restu Wardani Norisa Rambe Nurmaini Nurmaini Panjaitan, Polma Ria Metawati Pasaribu, Rita Kristina Pestauli Marlina Manurung Prof. Dr. Ir Albiner Siagian M.Si R. Madhakomala Rima, Fitriah Putri Rista Riviani Rosiah Hasibuan Rutmina Fretti S S.hindu Mathi Sarma Nursani Lumbanraja Shirly Kumala Shofiyulloh, Mohammad Siahaan, Andre MP. Simamora, Debora Lestari Sinaga, Dameria Magdalena Sinta, Sinta Siti Annisa, Siti siti zubaidah harahap Siti Zulaikha SOGALREY, FEBI ADRIANA MUTIARA Soraya, Evitha Soraya, Natasya Sorimuda Sarumpaet Sri Maryati Sugara, Zidni Sugiarto S Sugiarto, Lily Yuliani Supadi Supadi Supadi Suryaningsih, Melfi Syafaat Ariful Huda Syarifah Zahrah Tatiana, Melza Taufik Ashar Thohirudin, Thohirudin Tobing, Immanuel DL. Tumanggor, Winni R.E. Umi Salmah Utama, Surya Wardani, Nabila Kusuma Wiharto, Asdi Wulan, Mentari Putri Yulizar Yulizar Yusniwarti Yusad Zulfendri Zulfendri