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All Journal International Journal of Evaluation and Research in Education (IJERE) ELINVO (Electronics, Informatics, and Vocational Education) BISE: Jurnal Pendidikan Bisnis dan Ekonomi International Journal of Active Learning BERNAS: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Informasi dan Komunikasi Administrasi (JIKAP) Cendikia: Jurnal Pendidikan dan Pengajaran Neraca Manajemen, Akuntansi, dan Ekonomi Economic Education Analysis Journal EVOKASI: Jurnal Kajian Administrasi dan Sosial Terapan
Hery Sawiji
Prodi Magister Pendidikan Ekonomi, Pascasarjana, FKIP-UNS
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PENGARUH LINGKUNGAN KELUARGA DAN MEDIA PEMBELAJARAN TERHADAP MINAT BELAJAR SISWA XI OTKP SMK BATIK SURAKARTA Nisa, Bangkit Choirun; Sawiji, Hery; Susantiningrum, Susantiningrum
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 5, No 2 (2021): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v5i2.51976

Abstract

Bangkit Choirun Nisa. K756015. THE EFFECT OF  FAMILY ENVIRONMENT AGAINST AND LEARNING MEDIA TOGETHER TO THE INTEREST OF STUDENT LEARNING AT THE 11TH GRADE OF OTKP AT SMK BATIK SURAKARTA IN THE ACADEMIC YEAR OF 2020/2021. Skripsi, Faculty of Teacher Training and Education, University of Sebelas Maret Surakarta. Juny 2021. The purpose of this research is to find out: (1) the effect of family environment against  to the interest of student learning at the 11th grade of OTKP at SMK Batik Surakarta in the academic year of 2020/2021; (2) the effect of learning media to the interest of student learning at the 11th grade of OTKP at SMK Batik Surakarta in the academic year of 2020/2021); and (3) and the effect of  family environment against and learning media together to the interest of student learning at the 11th grade of OTKP at SMK Batik Surakarta in the academic year of 2020/2021. This study uses descriptive quantitative methods. The research population is used is all students of 11th grade of OTKP at SMK Batik 1 Suarakarta. Sampling technique is using saturation sampling with 54 students as samples. Data collection method using questionnaire, and document analysis. Data analysis is using multiple linear regression analysis with prerequisite analysis test i.e. normality test, linearity test, and multicollinearity test. The results of the study were as follows: (1) ) there is a positive and significant effect of family environment against  to the interest of student learning at the 11th grade of OTKP at SMK Batik Surakarta in the academic year of 2020/2021 (tcount 2,297 < ttable 2,00758); (2) there is a significant and positive effect learning media to the interest of student learning at the 11th grade of OTKP at SMK Batik Surakarta in academic year 2020/2021 (tcount 6,153 < ttable 2,00758); and there is a positive and significant effect of family environment againts and learning media together to the interest of student learning at the 11th grade of OTKP at SMK Batik Surakarta in academic year 2020/2021 (Fcount 38,205 < Ftable 3,18).
Service quality and perceived value effects on e-canteen customer loyalty An Nur, Tasyarrafa Laili; Sawiji, Hery
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 6 (2025): November
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i6.106154

Abstract

Abstrak: Penelitian ini bertujuan untuk: (1) mengetahui pengaruh kualitas pelayanan terhadap loyalitas pelanggan, (2) mengetahui pengaruh perceived value terhadap loyalitas pelanggan, dan (3) mengetahui pengaruh kualitas pelayanan dan perceived value secara bersama-sama terhadap loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif. Data diperoleh dari 270 responden melalui teknik incidental sampling, menggunakan kuesioner skala Ala Likert 1–4. Uji validitas dilakukan dengan korelasi Product Moment Pearson, sedangkan reliabilitas diuji menggunakan nilai Cronbach’s Alpha. Analisis data menggunakan regresi linear berganda dengan bantuan SPSS versi 26. Hasil penelitian menunjukkan bahwa: (1) kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, yang dibuktikan oleh nilai signifikansi 0,000 dan t=15,554 > t-tabel = 1,9689, (2) perceived value berpengaruh positif dan signifikan, dengan signifikansi 0,000 dan t =12,068 > t-tabel = 1,9689, dan (3) secara simultan, keduanya berpengaruh positif dan signifikan dengan F = 271,071 > F-tabel = 3,03 dan signifikansi 0,000. Nilai koefisien determinasi (R²) sebesar 0,670 menunjukkan kontribusi variabel independen sebesar 67% terhadap loyalitas pelanggan.  Kata kunci: evaluasi layanan; kuantitatif; komitmen konsumen; persepsi manfaatAbstract: This study aimed to: (1) determine the effect of service quality on customer loyalty, (2) examine the effect of perceived value on customer loyalty, and (3) assess the simultaneous effects of service quality and perceived value on customer loyalty. Employing a quantitative approach, data were collected from 270 respondents through incidental sampling using a 1–4 Likert scale questionnaire. Validity was assessed using Pearson's Product-Moment correlation, while reliability was tested using Cronbach's alpha. Data analysis employed multiple linear regression using SPSS version 26. Results indicated that: (1) service quality exerted a positive and significant effect on customer loyalty, evidenced by a significance value of .000 and t = 15.554 > t-table = 1.969; (2) perceived value demonstrated a positive and significant effect, with significance = 0.000 and t = 12.068 > t-table = 1.969; and (3) simultaneously, both variables exhibited positive and significant effects with F = 271.071 > F-table = 3.03 and significance = .000. The coefficient of determination (R²) of .670 indicated that independent variables contributed 67% to customer loyalty variance. Keywords: consumer commitment; perceived benefits; quantitative; service evaluation
Pengelolaan arsip berdasarkan teori daur hidup arsip di Fakultas Keguruan dan Ilmu Pendidikan Universitas Sebelas Maret Puspawati, Eka; Sawiji, Hery; Sulistyaningrum, Cicilia Dyah
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 8, No 3 (2024): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v8i3.81052

Abstract

Abstrak: Penelitian ini bertujuan untuk: (1) Mendeskripsikan pengelolaan arsip dengan teori siklus hidup arsip (Life Cycle of Record).  (2) Mengetahui hambatan dalam pengelolaan arsip. (3) Mengetahui upaya yang dilakukan untuk mengatasi hambatan pengelolaan arsip. Penelitian ini merupakan penelitian kualitatif yang dideskripsikan dalam bentuk data deskriptif. Subjek dalam penelitian ini yaitu Sub koordinator Akademik, Penata Arsip dan Pembantu Penata Arsip. Sumber data yang digunakan adalah informan, tempat dan peristiwa, serta arsip dan dokumen. Teknik pengumpulan data adalah wawancara, observasi dan dokumentasi. Pemeriksaan data menggunakan metode triangulasi teknik dan sumber. Teknik analisis data dengan model interaktif dengan tahapan reduksi data, penyajian data dan kesimpulan. Hasil penelitian pengelolaan arsip Fakultas Keguruan dan Ilmu Pendidikan meliputi: (1) Pengelolaan arsip pada Unit Kearsipan FKIP UNS cukup sesuai dengan siklus daur hidup arsip ISO 15489-1, meskipun masih belum maksimal. (2) Kendala yang ada dalam proses pengelolaan arsip adalah terbatasnya sumber daya manusia untuk pengelolaan arsip, penataan sarana dan prasarana yang tidak sesuai dengan pedoman, kesulitan dalam menemukan kembali arsip, kurangnya pemahaman dalam sistem klasifikasi arsip dan pemeliharaan arsip yang tidak mendapat perhatian yang cukup. (3) Upaya yang dilakukan untuk mengatasi kendala tersebut dengan memperluas kapasitas ruang penyimpanan arsip, meningkatkan kualitas karyawan dan menambah profesional magang dalam pengelolaan arsip, pengembangan digitalisasi arsip atau e-archive, serta pemeliharaan dan keamanan rutin.Kata kunci: daur hidup arsip; kualitatif; tata arsip; warkat Abstract: This qualitative research investigates archive management practices using the life cycle theory of records (ISO 15489-1). The study focuses on the Faculty of Teacher Training and Education (FKIP) UNS Archives Unit. Key objectives include (1) describing the application of the life cycle model, (2) identifying obstacles in records management, and (3) analyzing efforts to overcome these challenges. Data sources include interviews, observations, and documentation. Triangulation methods ensure data validity. Findings reveal that while the FKIP UNS Archives Unit adheres to the life cycle principles, optimization remains a goal. Challenges include limited human resources, non-compliant infrastructure, retrieval difficulties, and inadequate understanding of archive classification. Strategies to address these issues involve capacity expansion, employee training, digitization efforts, and routine maintenance. Keywords: archive management; archive life cycle; qualitative; scrip
Kualitas pelayanan prima Kantor Kecamatan Jebres Kota Surakarta Malikhah, Siti; Sawiji, Hery
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 8, No 5 (2024): September
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v8i5.87820

Abstract

Abstrak: Penelitian ini dilatarbelakangi kasuistik terkait penerapan pelayanan prima di Kantor Kecamatan Jebres ditinjau dari dimensi kualitas pelayanan prima yang dipopulerkan oleh Parasuraman yaitu ServQual. Tujuan penelitian ini untuk mendeskripsikan terkait kualitas pelayanan prima di Kantor Kecamatan Jebres mengacu pada (1) penerapan pelayanan prima di Kantor Kecamatan Jebres; (2) hambatan dalam implementasi pelayanan prima di Kantor Kecamatan Jebres; (3) upaya yang dilakukan Kantor Kecamatan Jebres dalam meningkatkan pelayanan prima. Penelitian ini menggunakan metode kualitatif. Adapun teknik pengumpulan data meliputi wawancara, observasi, dan analisis dokumen. Teknik uji validitas yang digunakan yaitu triangulasi teknik dan sumber. Data dianalisis menggunakan model analisis interaktif Miles dan Huberman meliputi pengumpulan data, reduksi data, penyajian data, dan kesimpulan. Hasil penelitian menyimpulkan bahwa (1) penerapan pelayanan prima ditinjau dari kelima dimensi kualitas pelayanan prima yaitu dimensi tangible, reliability, responsiveness, assurance, dan empathy; (2) hambatan dalam implementasi pelayanan prima di Kantor Kecamatan Jebres yaitu keterbatasan jumlah sumber daya manusia dan kurangnya kesadaran pegawai dalam penerapan pelayanan prima; (3) upaya yang dilakukan untuk menunjang pelayanan prima di Kantor Kecamatan Jebres mencakup koordinasi dengan BKPSDM terkait kekurangan SDM, pelatihan front office, Pemantauan dan Evaluasi Kinerja  Penyelenggaraan Pelayanan Publik (PEKPP), standarisasi ISO 9001:2015, dan penanganan aduan. Kata kunci: kualitatif; kualitas pelayanan; pelayanan prima; pelayanan publik; ServQualAbstract: This research is based on casuistry regarding the implementation of excellent service at the Jebres District Office in terms of the dimensions of excellent service quality popularized by Parasuraman, namely ServQual. The aim of this research is to describe the quality of excellent service at the Jebres District Office referring to (1) the implementation of excellent service at the Jebres District Office; (2) obstacles in implementing excellent service at the Jebres District Office; (3) efforts made by the Jebres District Office to improve excellent service. This study uses a qualitative method. The data collection techniques include interviews, observation and document analysis. The validity testing technique used is triangulation of techniques and sources. Data were analyzed using Miles and Huberman's interactive analysis model including data collection, data reduction, data presentation and conclusions. The research results concluded that (1) the implementation of excellent service is seen from the five dimensions of excellent service quality, namely the tangible, reliability, responsiveness, assurance and empathy dimensions; (2) obstacles in implementing excellent service at the Jebres District Office, namely the limited number of human resources and lack of employee awareness in implementing excellent service; (3) Efforts made to support excellent service at the Jebres District Office include coordination with BKPSDM regarding human resource shortages, front office training, Monitoring and Evaluation of Public Service Delivery Performance (PEKPP), ISO 9001:2015 standardization, and handling complaints. Keywords: excellent service; public service, ServQual; service quality; qualitative
Co-Authors Abidah, Afiyah Nuri Akbarini, Nur Rahmi Allien Hikmawati Aminudin, Muhammad Irfan An Nur, Tasyarrafa Laili Andre N Rahmanto Andre Novie Rahmanto Anton Subarno Arini, Lupita Ariyani, Amanda Sukma Arninasari, Aprilia Nur Baedhowi Baedhowi Budi Wahyono, Budi Cicilia Dyah Sulistyaningrum Indrawati Dede Rusmana Dewi, Wakhidatul Kurnia Dini Octoria Elviana, Elva Fadlilah, Farida Fathonah, Aime Ashianti Febriana, Dea Pungky Filhuda, Cholid Fuada, Firdausa Hulif Gustiana, Etika Hasan, M. Taufik Hidayati, Isnaini Nur intan permata sari Irfan Dwi Atmoko Lestari Puspitaningsih Malikhah, Siti Marchelia, Dhani Christy Mareta, Suci Dua Martono, Trisno Martono Mayangsari, Endah Mintasih Indriayu, Mintasih Mustofa, Achmad Ningrum, Susanti Nisa, Bangkit Choirun Novianti, Shintia Nugraheni, Reni Nur Indrawati, Nur Oktavia, Sonia Putri Patni Ninghardjanti Purasani, Hana Netti Purnama, Siva Indah Puspasari, Audia Zulfa Puspawati, Eka Rohmah, F N F Khoirur Rosita, Ria Salman Alfarisy Totalia Shafly, Muhamad Fuad Sigit Permansah Soetarno Joyoatmojo, Soetarno Sri Lestari Puspitaningsih, Sri Lestari Subroto Rapih, Subroto Suci Dua Mareta Sulistyaningrum, Cicilia Dyah Susantiningrum Susantiningrum Susanto, Demayca Mardias Thusina, Dafa Zubeida Tri Murwaningsih, Tri Trisno Martono Tutik Susilowati Vesty, Inez Hayu Putria Wadana, Septa Shohiba Ahmad Wandira, Intan Cahya Wibisono, Wisnu Wiedy Murtini WINARNO Winarno Winarno Yuliana, Risti Yunita Maysyaroh