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Asna Aneta
Universitas Negeri Gorontalo
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Institutional Problems in Regional Public Services Asna Aneta; Yanti Aneta; Hais Dama
Jurnal Ilmiah Ilmu Administrasi Publik Vol 8, No 2 (2018)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.929 KB) | DOI: 10.26858/jiap.v8i2.7877

Abstract

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.
Co-Authors A, Apriani Abdul Haris PanaI Abdul Madjid Abdul Wahab Podungge Abdulatif, Fatmawati Acub Umar, Novel Adam, Sitti Noer Fadhillah Adam, Sry Fidyawati Afriyani Katili Agung Nugraha Agussalim, Alfiyah Ahmad, Muhtar Alamri, Rivan Andriean Andjar Angraini, Feni Arifin Arifin Ashwad Ashwad Astri Hasniyantri Lanio Badjeber, Fikran Badjuka, Alexander H. Bahuwa, Tiara Oktaviani Datau, Ramdan Dian Fitriani Karim Djoko Lesmana Radji Dwi Indah Yuliani Sholihin Dwi Indah Yuliani Solihin Edhi Ismail Eduart Wolok Erni Soleman Espin Tulie Espin Tulie Fadli Sandewa Fahira Dwi Putri, Annesha Femy M. Sahami Fence M Wantu Fenti Prihatini Fenti Prihatini Dance Tui Fenti Prihatini Dance Tui Ferry Monoarfa Fidi Mustafa Fidya Nur Alifah Mardjun Hadi Saputro Wirakusumah Hadi Saputro Wirakusumah Hais Dama Hanasi, Raihan A. Heldi Vanni Alam Hendrawan Kamaru Hilumalo, Nurain Hulinggi, Pebriyanto A. Ibrahim, Danial Idrus Mohamad Thomas Mopili Ikbal Opi Imelda Suma Irawaty Igirisa Irwan Halid Ismet Sulila Jamaluddin Ahmad Juriko Abdussamad Juriko Abdussamad Kahar, Muhammad Syahrul Kamumu, Rahmat Raihan Kokalo, Milawati Lasena, Sirajudin Linang Musa Mely Pakaya Meyko Panigoro Mozin, Sri Yulianty Muchtar Ahmad Muh. Ikbal Panyue Mukharomah, Siti Mursalin Mutmainah Amran Naki, Mohamad Rasid Nelty U. Aliwu Ngiu, Zulaecha Novel Acub Umar Novianty Djafri Nuna, Muten Nur Mohamad Kasim Nurlela Usman Nurul Khairunnisa Kobis Pakaya, Rahmatia Pateda, Rahmatia Pitoi, Linda Podungge, Abdul Wahab Rahma Alhasni Rahman H. Lahabu Rahmat Kokalo, Milawaty Rajak, Fadila Abdul Rara Ayudyah Olii Rauf A. Hatu Rauf A. Hatu Rauf A.Hatu Robby Hunawa Robby Hunawa Roni Taningo Rosman Ilato Rudin, Maryam Rudin Rusli Isa Salam, Ridwan Samadi, Fitria Sandi Prahara Sa’ban, Ingki Nurcahayani sintiya hintalo Sofyan Noho Sri Harijati Stevani Laude Sukarman Kamuli Suprianto, Sri Astuti Taufik Harun Taufiq, Rahmat Tee-Anastacio, Princess Alyssa D. Tessy Nursanty Podungge Tety Thalib Tety Thalib Thalib, Tety Tohopi, Rustam Tulie, Espin Udin Hamim Umar, Novel Umar, Nurmala Wahab Podungge, Abdul Warsono, Putri Widiantoro, Mohamad Agung Yacob Noho Nani Yakob Noho Nani Yakob Noho Nani Yakob Noho Nani Yanti Aneta Yantoi, Dion Sanjaya Yeyen Saptiani Sidiki Youke Lidya Herty Lumataw Youke Lidya Herty Lumataw Yowan Tamu Yuliani Solihin, Dwi Indah Yuliani, Dwi Indah Yulianti Taib Yuliyani Solihin, Dwi Indah Yurifto Sastro Zuchri Abdussamad