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All Journal Journal of Governance Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Surya Masyarakat Jurnal Investasi Jurnal Syntax Transformation Jurnal Surya Masyarakat Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmiah Publika Reputation : Jurnal Hubungan Masyarakat Devotion: Journal of Research and Community Service International Journal of Social Service and Research International Journal of Science and Society (IJSOC) Indonesian Journal of Multidisciplinary Science Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal Of World Science Jurnal Signal Journal of Comprehensive Science Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science Asian Journal of Management Analytics INJURITY: Journal of Interdisciplinary Studies Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) Matriks Jurnal Ekonomi, Teknologi dan Bisnis ATHENA: Journal of Social Culture and Society Apollo: Journal of Tourism and Business Indonesian Journal of Advanced Research (IJAR) Equivalent: Jurnal Ilmiah Sosial Teknik IMAGIONARY : Jurnal Seni, Desain dan Multimedia Triwikrama: Jurnal Ilmu Sosial Journal Of Public Policy (Social Politics) Sciences (Polisci) Journal Of Economic Sciences (Ekuisci) Journal of Education Sciences (Edusci) Journal of Management, Economic, and Financial Asian Journal of Social and Humanities Jurnal Greenation Sosial dan Politik Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan dan Bisnis Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Jurnal Pintar Pengabdian dan Pemberdayaan Masyarakat
Siti Khumayah
Universitas Swadaya Gunung Jati
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Physics Public Health Social Sciences Other

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Innovation in the Digitalization of the Sijapati Application as a Medium for Performance Management of the Civil Service Stephanie, Nadya Salsabila; Khumayah, Siti
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 5 No. 3 (2026): Injurity: Interdiciplinary Journal and Humanity
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v5i3.1530

Abstract

Digitalization of the performance management of the State Civil Apparatus (ASN) is an important need to increase the effectiveness, transparency, and accountability of performance in the public sector. However, the implementation of digital innovation is often faced with user acceptance challenges and technical constraints. This study aims to analyze the development and implementation process of the SIJAPATI application developed by the Kuningan Regency Personnel and Human Resources Development Agency (BKPSDM), identify the factors that affect its acceptance and utilization, and examine the obstacles faced in its implementation. This study uses a descriptive qualitative approach with data collection techniques through interviews, observations, and documentation, and uses the theory of Diffusion of Innovation by Rogers (1983), which includes five characteristics of innovation, namely relative advantage, compatibility, complexity, trialability, and observability. The results of the study show that the development and implementation of SIJAPATI is carried out in stages through trials, socialization, and continuous evaluation. SIJAPATI acceptance is influenced by relative advantage in the form of ease of performance reporting, system conformity with ASN regulations and work needs, trial opportunities before full implementation, and visibility of performance results that can be monitored directly. Implementation obstacles mainly arise in the early stages in the form of technical obstacles and user adaptation processes, but they are temporary. This study concludes that SIJAPATI is effective as a digital innovation in supporting the management of ASN performance within the Kuningan Regency government.
Realizing Good Governance Through the Role of Regional Inspectorates: An Analysis of Stakeholder Perceptions in Brebes Regency Abdi Salam, Afwan; Khumayah, Siti; Wulandari, Sri
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i3.63941

Abstract

The realization of good governance in local governments remains a persistent challenge, particularly in ensuring accountability, transparency, and effective internal supervision, as the role of the Regional Inspectorate, as part of the Government Internal Supervisory Apparatus (APIP), is often constrained by structural limitations and diverse stakeholder expectations. This study aims to analyze stakeholder perceptions of the role of the Regional Inspectorate in realizing good governance in Brebes Regency and to identify key obstacles that shape these perceptions. Using a qualitative descriptive approach, data were collected through in-depth, semi-structured interviews, observation, and document analysis involving purposively selected informants from internal government institutions, village administrations, law enforcement agencies, and civil society organizations. The data were analyzed inductively through thematic interpretation and triangulation to ensure credibility and analytical rigor. The findings indicate that stakeholders generally perceive the Regional Inspectorate as undergoing a transformation from a traditional watchdog into a strategic partner that supports accountability, legal compliance, and risk mitigation; however, this perception is not evenly distributed due to constraints such as limited human resources, delays in responding to public complaints, insufficient transparency of supervision results, and structural dependence within the regional bureaucratic hierarchy. In addition, divergent expectations emerge between bureaucratic actors who emphasize preventive guidance and mentoring and civil society actors who prioritize enforcement and sanctioning functions. The study implies that strengthening good governance at the local level requires enhancing the institutional independence of the Regional Inspectorate, optimizing workload and response mechanisms, and improving transparency through the more substantive use of digital information platforms.
Effectiveness of the Kuningan Samsat Service: Responding to the Challenges of Productivity and Public Satisfaction Salsabilla, Adinda Salwa; Khumayah, Siti
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.684

Abstract

The One-Stop Administration System (SAMSAT) is a public service institution that plays an important and strategic role in managing motor vehicle administration and interacts directly with the community. In carrying out its duties, this institution faces various operational challenges, including queue congestion at certain hours, disruptions in the application system, and a lack of behavioral consistency among officers. This study aims to analyze the effectiveness of SAMSAT Kuningan services based on the three dimensions of Richard M. Steers’ theory, namely productivity, community satisfaction, and adaptability, as well as to identify inhibiting factors and efforts to improve them. The method used is descriptive qualitative, with data collection techniques consisting of in-depth interviews, field observations, and document analysis. The results show that service productivity is relatively high because revenue realization almost entirely meets the target, with a large volume of vehicles served every day. Most people expressed satisfaction with the services received, which were generally categorized as good, although variations in user experience were still found. The adaptability aspect shows the progressive implementation of digital innovation; however, its utilization is not evenly distributed among the community. This study concludes that SAMSAT Kuningan services are generally effective but still require improvements in service consistency, the reliability of technological systems, and strengthened adaptation efforts to achieve full optimization.
Co-Authors Abdi Salam, Afwan Abdul Jalil Hermawan Abdul Jalil Hermawan, Abdul Jalil Adelia, Kania Destriawati Adevia Maulidya Chikmah, Adevia Maulidya Adi Nugraha Adiansyah, Achmal Hakim Aghnia Dian Lestari Agnia, Neneng Siti Agus Supriyadi Agustin, Diny Tri Agustin, Novita Nur Akbar, M. Hikmal Aldi Febrian Jaya Aleyda, Reyska Alfandi Fadillah Alfitri, Alfi Alifa Amarta, Prafieta Anez, Celbi Angelica, Nevlin Angga Kurniawan Angga Kurniawan Apriliani, Zahra Arni Apriliyanti, Rena Arthawidya, Wita Aryana, Regina Astuti, Puji Tri Azahra, Ditha Arditia Baihaqi, Anienda Noor Laila Balqis Salsabilah, Lady Bayu Permana, Novandi Billa, Putri Salsa Brian, Calvino Cahyani Cahyani Chuluk, Nisa Amelia Cindy Aulia Rahmadina Davita, Sacharissa Dedet Erawati Desi Permatasari Dewi, Meliyana Wati Dharliana Hardjowikarto Dharliana Hardjowikarto Dian Lestari, Aghnia Dimas Zuanfaizin Pamungkas Dinanty, Yolanda Dara Dwiputra, Dimas Widi Endang Sutrisno Eni Listiana Fadhila, Rheza Yapi Fadhilah, Amiroh Nur Fadhillah Shofa Lucyana Fadillah, Alfandi Fahrul Rozi Fani Maharani Farida Nurfalah Farida Nurfalah, Farida Fatwa Mutaqin Faudzi, Azwar Febrian Jaya, Aldi Fernando Hakim Fiki Azkiya Fira Hasanah Gani Akbar, Muhamad Gita Wibowo, Tifanny Aurelia Grandi, Frizqy Afia Habib Rahman Hagies Ferdiansyah Akbar Haifa Nurul Anfi, Aura Hamdi, Rizal Hanan, Ruina Adzra Handayani, Tiar Haryani, Salzabila Hasanah, Fira Hendrawan, Ruli Herlina Nur W Hindratma, Deffy May Husniati, Meylina Iis Aisah, Iis Ikawati, Fina Imawan , Khaerudin Ipik Permana Irvanianto, Salsa Azzahra Ismatuzzaeni, Ismatuzzaeni Istinaroh, Titin Jannah, Ghina Roudhotul Juhrotun Nisa, Juhrotun Juliana, Encep Kartini Kartini Kautsar, Faiz Muhammad Khaerudin Imawan Khalimatul Sa'diyah, Salsabilah Khoirul Umam Komalasari Komalasari Krisna Pratiansyah, Panji Ladini, Idfi Eva Leni Rohida Lestari, Aghnia Diah Lestari, Ratna Ayu Listiana, Eni Lita, Lita Lukita, Farhan Zerlinda M. Nuruzzaman Madinah, Asifa Hijrotul Mardiani, Lina Meylani, Memey Miftahul Jannah Miftahul Jannah Moch Fakhruroji Mochamad Adam Syahdani Moh. Sutarjo Mohd Naufal Bin Yunos Muabdan, Muabdan Muchtar, Aiman Aditya Muhaemin, Enjang Muhamad Gani Akbar Muhammad Triesnabayu Mujahidin, Sulthon Mukarto Siswoyo Muriany, Jossy Andro Mutaqin, Fatwa Nadia Nisa Aulia Nevlin Angelica Nora Rahmanindar, Nora Novia Ludha Arisanti, Novia Ludha Nugraha, Noval Nur W, Herlina Nur Wahidin Nurahman, Reza Nurhana Dhea Parlina Nurilawati, Nurilawati Nurmalia, Indah Nurnabila, Zahra Akilah Nurohmah, Euis Nursahidin . Nursahidin, Nursahidin Nurul Nabila Afifah Nuryadi, Iman Oktavia, Vivin Avianti Oktoviani, Lia Permana, Teddy Arif Pizah, Azhar Nur Aulia Putri Amalia Putri, Aprilia Sabila Putri, Faradita Sari Eka Putri, Nabila Putri, Nadya Angelica Difiana Putri, Olivia Dwi Marliana Qonaah, Isma Rahman, Habib Rahmandika, Rizal Rahmat Hidayat Rahmat Hidayatullah Rahmayanti Rahmayanti Rahmayanti Rahmayanti Rahmayanti Rhevallino Daneztha Sulintang Ria Apriliyani Putri Ridwan, Iwan Yusuf Riyati, Rin Rizal Rahmandika Rudi Setiawan Salsabilla, Adinda Salwa Salzabila Haryani Santoso, Akbar Putra Sari, Siti Nadia Selamonika, Tiara Septiany, Fenny Silvi Riani Siti Anisah Siti Fatimah Siti Fatimah Siti Habibah Sri Wulandari Sri Wulandari Stephanie, Nadya Salsabila Suhartanti, Sita Wirantik Sukari Sukari, Sukari Suratno, Ade Inggit Suryati, Iis Susanti, Andhini Indah Syahdani, Mochamad Adam Syahputra, Ahmad Reynaldi Syahril Ramadhan, Raden Muhammad Syuban Tri Andoyo Tazqiyatas Safira Tiyarna, Achmad Ivan Tri Andoyo, Syuban Tri Yanti Monika Triansyah, Dicky Umami, Roisatul Umriaty Umriaty, Umriaty W Windawati Wahyudin, Ilham Welly Wihayati, Welly Widyanto Widyanto Wijaya, Pangestu Yusuf Winda Winda Winda Winda Wulani, Wulani Yanuar, Rafly Ananda Yones, Novita Yosa, Yosa Yudha Fahreza, Sehan Yulistiani Yulistiani Yusuf Yusuf