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All Journal Syntax Literate: Jurnal Ilmiah Indonesia International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Admmirasi Science Midwifery Journal of Nursing and Public Health (JNPH) Jurnal Health Sains Jurnal Ilmu Manajemen Terapan (JIMT) International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Sosial dan Teknologi International Journal of Community Service Jurnal Locus Penelitian dan Pengabdian Jurnal Akuntansi dan Keuangan Jurnal Sains dan Teknologi Sehat Rakyat: Jurnal Kesehatan Masyarakat International Journal of Health and Pharmaceutical (IJHP) Journal of Hospital Management JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Majapahit Journal of Islamic Finance dan Management International Journal of Health and Medicine Indonesian Journal of Health Research Innovation Jurnal Cinta Nusantara
Mohamad Reza Hilmy
Universitas Esa Unggul
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

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Pengaruh Budaya, Sosial Dan Psikologis Terhadap Niat Berkunjung Ulang Melalui Citra Widanthi, Ida Ayu Ketut; Hilmy, Mohamad Reza; Arrozie, Muhammad Fachruddin
Jurnal Sosial Teknologi Vol. 5 No. 9 (2025): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v5i9.32444

Abstract

Rumah sakit sebagai bentuk instansi pelayanan publik menghadapi tantangan dalam meningkatkan citra dan mempertahankan jumlah kunjungan pasien. Penelitian ini bertujuan menganalisis pengaruh faktor budaya, sosial dan psikologis terhadap niat berkunjung ulang dengan citra rumah sakit sebagai variabel intervening pada poli rawat jalan Rumah Sakit Umum daerah Cileungsi. Penelitian menggunakan metode deskriptif kuantitatif dengan teknik pengambilan sampel menggunakan rumus Hair. Sampel yang diperoleh berjumlah 130 responden yang merupakan pasien poli rawat jalan Rumah Sakit Umum Daerah Cileungsi. Metode pengumpulan data yang digunakan adalah kuisioner dengan metode analisis menggunakan SmartPLS dengan SEM (Structural Equation Pemodelan) Adapun hasil penelitian yaitu budaya, sosial dan psikologis secara simultan mempengaruhi niat kunjung ulang pasien melalui citra rumah sakit. Budaya dan sosial berpengaruh terhadap niat kunjungan ulang pasien namun faktor psikologi tidak berpengaruh terhadap niat kunjungan ulang pasien. Sosial dan psikologis pasien berpengaruh terhadap citra rumah sakit, namun Budaya tidak berpengaruh terhadap citra rumah sakit.Sosial dan psikologis pasien berpepengaruh terhadap niat kunjungan ulang pasien dimediasi oleh citra rumah sakit, namun faktor Budaya tidak berpengaruh terhadap niat kunjungan ulang pasien dimediasi dengan citra rumah sakit.
Single-Use vs Reuse: Unit Cost Analysis of Hemodialysis with Activity-Based Costing and Double Distribution Saptari, Dhany; Ramadhan, Yanuar; Hilmy, Mohamad Reza
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 9 (2025): : JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i9.4831

Abstract

Hemodialysis is a vital therapy for chronic kidney failure patients, yet accurate unit cost calculation remains a challenge for hospitals under the National Health Insurance (JKN) system. This study aims to analyze the unit cost calculation of outpatient hemodialysis procedures at a private hospital in Indonesia using Activity-Based Costing (ABC) and Double Distribution (DD) methods, and to compare them with INA-CBGs tariffs to evaluate potential financial losses and formulate efficiency strategies. This descriptive observational study with a quantitative approach used 350 samples of BPJS hemodialysis procedures from January-March 2023. Data were obtained through service flow observations, clinical and financial documentation, and interviews with relevant stakeholders, validated by the hospital's finance department. Results show that ABC method unit costs (Rp1,102,848 for reuse and Rp1,197,184 for single-use) are higher than DD (Rp948,756 for reuse and Rp1,043,092 for single-use), with ABC considered more accurate as it reflects real resource consumption. Both methods show unit costs exceeding INA-CBGs tariffs (Rp800,360 for reuse and Rp941,600 for single-use), indicating potential annual financial losses of Rp142-423 million. Clinical pathway-based efficiency strategies are needed to achieve cost control while maintaining care quality, with recommendations to adopt single-use dialyzers as operational standards to improve patient safety and reduce long-term financial risks.
Influencing Factors on Nurses' Motivation to Pursue Bachelor’s Degree. A Study in a Class B Hospital in West Jakarta Situmorang, Indah Mestika; Hilmy, Mohamad Reza Hilmy; Anindita, Rina
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 4 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i4.872

Abstract

Background: Hospital X, a state-owned enterprise, aims to increase the ratio of nurses with a Bachelor of Nursing degree to 30:70, but the current ratio is reversed, necessitating an increase in this number. Objective: This study aims to evaluate the influence of social support, and hospital organizational support mediated by self-concept factors on the motivation of nurses to continue formal education. Methods: Quantitative research and a questionnaire, with a 4-point Likert Scale were distributed. There were 489 respondents and 320 respondents met the inclusion criteria. The data was analyzed using three-box method and SEM-PLS. Results: Social support and self-concept independently influence the motivation of the nurses to pursue a Bachelor’s degree. However, organization support does not affect the motivation of nurses. The role of self-concept as a mediator to motivate nurses is significantly positive. Social support and organization support; each have a positive influence on self-concept.  Conclusion: Hospital X must calculate the needs of qualified nurses with a Bachelor of Nursing degree and follow it with talent scouting, mentoring, and leadership training programs to improve nurses’ self-concept. Providing scholarships or tuition assistance can increase the perception of organization support, which further increases commitment and loyalty of the nurses. Recommendation: The equalization Bachelor of Nursing degree program must be improved to utilize the potential of nurses who have already obtained the degree independently. Further study to explore the type of organization support and other motivational factors is also needed
Analisa Faktor Internal dan Perencanaan Operasional PT Nuno Care Post Partum Depression Pusat Perawatan Pasca Melahirkan Novika Dwi Anggraini; Dimas Angga Negoro; Kustiawan, Unggul; Mohamad Reza Hilmy
INSOLOGI: Jurnal Sains dan Teknologi Vol. 4 No. 5 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v4i5.5865

Abstract

This study aims to identify and analyze internal factors that influence operational planning at PT Nuno Care, a postpartum care center with a focus on handling postpartum depression, understand the role of human resources, facilities, management processes, and technological capabilities in improving the effectiveness and efficiency of operational services. To develop strategic recommendations for PT Nuno Care management to improve service quality, operational effectiveness, and business sustainability of the postpartum care center. Using a qualitative descriptive approach, data were collected through literature studies, interviews with staff and management, and direct observation in the center's operations. The results of the analysis revealed that human resource factors, facility availability, management processes, and technological capabilities are crucial aspects that influence the effectiveness of operational planning. This study provides strategic recommendations for improving service quality and operational efficiency that can support the success of PT Nuno Care in providing optimal postpartum care. Nuno Birth makes services easier by creating an application that is integrated with payment systems, registration, communities and patient history checking.
Impact of Psychological Conditions and Physical Environment on Hospitality Services through Patient Experience Eva Khodijah; Mohamad Reza Hilmy; Nofierni Nofierni
International Journal of Health and Medicine Vol. 2 No. 4 (2025): October : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v2i4.522

Abstract

Modern healthcare services are undergoing transformation toward a more humanistic and patient-centered approach, emphasizing hospitality based services in hospitals. However, many healthcare institutions, particularly in outpatient settings, have not fully adopted this concept. Patients often experience psychological distress, and when coupled with an unsupportive physical environment, their comfort and overall experience may be diminished. These conditions can negatively affect perceptions of service quality, patient satisfaction, and loyalty toward hospital services. This study aimed to analyze the influence of patients’ psychological conditions and the physical environment on hospitality-based services, with patient experience as an intervening variable, at the internal medicine outpatient clinic of BM Hospital. A quantitative research design using a cross-sectional approach was employed. The study involved 200 respondents selected through purposive sampling. Data were collected using structured questionnaires with Likert-scale items and analyzed with Structural Equation Modeling Partial Least Squares (SEM-PLS). The results showed that patients’ psychological conditions, the physical environment, and patient experience simultaneously and significantly influenced hospitality-based services. Hypothesis testing confirmed that both psychological conditions and the physical environment had a direct and significant impact on hospitality-based services. Furthermore, patient experience played a mediating role, strengthening the relationship between these factors and perceived service quality. The findings highlight the need for hospitals to integrate psychological support and a conducive physical environment into outpatient care delivery. Enhancing these dimensions can improve patient experience, foster greater satisfaction and comfort, and build stronger loyalty toward hospital services
Knowledge, motivation and work culture on compliance in completing medical records at Ibnu Sina Hospital Makassar Ningsi, Iin Widya; Hilmy, Mohamad Reza; Siswati, Siswati
Science Midwifery Vol 12 No 3 (2024): August: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v12i3.1623

Abstract

The importance of compliance in filling out medical records is a concern in the hospital service quality sector, because it has an impact on problems that often arise, namely filling in medical records, such as doctors' writing that is less specific and examinations that do not match the diagnosis. This situation has an impact on hospitals. This study aims to analyze the influence of knowledge, motivation and work culture on doctors' compliance in filling out medical records at Ibnu Sina Hospital Makassar. The type of research used is descriptive analysis, quantitative method, cross sectional design, to study the dynamics of correlation between risk and effect variables, using an approach, observation or data collection at the same time. Sample selection using purposive sampling technique by determining special characteristics according to the research objectives. The sample for this study was 70 doctors. The results of the research show that there is a correlation coefficient value of 0.276 on the knowledge variable, 0.390 on the motivation variable, 0.281 on the work culture variable and the results of multiple linear regression testing show an F-count value of 19.387 with a significant p value of 0.000 where there is at least 1 independent variable. influence on doctor's compliance simultaneously between the independent variable and the dependent variable. Therefore, knowledge, motivation and work culture have a significant influence on the doctor's compliance variable in filling out medical records.
Pengaruh Budaya Keselamatan dan Gaya Kepemimpinan Transformasional terhadap Sikap Melaporkan Insiden Keselamatan dengan Norma Subjektif sebagai Variabel Intervening Slanga, Pocut; Hilmy, Mohamad Reza; Mulyani, Erry Yudhya
INOVASI Vol. 11 No. 2 (2024): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v11i2.p562-576.44198

Abstract

Sikap melaporkan insiden keselamatan pasien merupakan hal yang penting untuk diperhatikan karena dapat mengurangi kemungkinan kecelakaan pada pasien. Penelitian ini bertujuan guna mengetahui pengaruh budaya keselamatan dan gaya kepemimpinan transformasional terhadap sikap melaporkan insiden keselamatan dengan norma subjektif sebagai intervening. Penelitian bersifat kuantiatif kausalitas. Populasi merupakan 101 perawat yang bekerja di RS Mandaya Karawang. Metode pengambilan sampel berupa sampel jenuh. Metode analisis data menggunakan PLS SEM. Hasil penelitian menemukan bahwa budaya keselamatan berpengaruh terhadap norma subjektif dan terhadap sikap melaporkan insiden keselamatan. Gaya kepemimpinan tidak berpengaruh terhadap norma subjektif maupun sikap melaporkan insiden keselamatan pasien. Norma subjektif memediasi pengaruh tidak langsung dari budaya keselamatan terhadap sikap melaporkan insiden keselamatan. Budaya keselamatan, gaya kepemimpinan, norma subjektif secara simultan mampu meningkatkan sikap melaporkan insiden keselamatan pasien. Implikasi dan saran dibahas dalam penelitian ini.
ANALYSIS OF SERVICE QUALITY, BRAND IMAGE ON RETURN VISIT INTENTION THROUGH PATIENT ATTITUDE Fanie Nur Indriani; Endang Ruswanti; Mohamad Reza Hilmy
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 1 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i1.24

Abstract

Hospitals as a profit-oriented business unit need to increase the number of patient visits. Provision of quality health services and strengthening brand image can strengthen the patient's positive attitude so that there is an intention to revisit. This study aims to analyze the effect of service quality and brand image on intention to return through patient attitudes at Mekar Sari Hospital. This study involved 125 respondents who were patients at Mekar Sari Hospital, Bekasi who were collected by purposive sampling. Path analysis is performed to test the model as well as research hypotheses.Path analysis found the effect of service quality on intention to return through patient attitudes and brand image. Positive and significant influence of brand image on intention to revisit. Positive and significant influence of service quality on patient attitudes. Positive and significant influence of brand image on patient attitudes. Positive and significant influence of patient attitudes on intention to revisit. Positive and significant influence of service quality on brand image. The implications of the research results provide a good impression, a positive perspective for patients regarding MS Hospital which must improve the quality of its services for patients who visit the hospital. Implications for managers must pay attention to aspects of speed and responsiveness of service, officer attitude, brand image and promotion.
THE INFLUENCE OF EMPLOYEE COMPENSATION, MOTIVATION AND LOYALTY AS INTERVENING VARIABLES ON PERFORMANCE ORGANIZATION IN CIBINONG CLASS B PRIVATE HOSPITAL Herda Febtri Ranti; Mohamad Reza Hilmy; Rina Anindita
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 1 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i1.30

Abstract

Employees tend to experience high work stress because most of their time is spent at work and with the same job. So that the greater the motivation possessed by individuals as employees can improve the performance of the organization itself. Among management theorists and practitioners, it has long been known that the problem of motivation is not an easy problem, both to understand it and to apply it. This study aims to test whether there is an effect of Compensation, Motivation, Loyalty and Organizational Performance of type B directors in Cibinong. The type of research used in this study is quantitative research. Data collection techniques in this study used survey methods, with closed questionnaires. The population in this study was taken 100 employees. The direct effect of compensation variable on organizational performance is 0.232 and the influence of motivational variable on organizational performance is 0.237. While the indirect role is the motivation variable on organizational performance through loyalty, which is 0.244. And the variable between compensation and organizational performance through loyalty is 0.251. So it can be concluded that the direct effect is still inferior when compared to the indirect effect, so that compensation and motivation influence on organizational performance more on the indirect effect.
Exclusive Breastfeeding Behavior Analysis at Hospital in Lampung Indonesia Erlina Puspitaloka Mahadewi; Intan Silviana Mustikawati; Mohamad Reza Hilmy; Ade Heryana
International Journal of Science, Technology & Management Vol. 2 No. 6 (2021): November 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i5.318

Abstract

The present study reports the comprehensive study on the exclusive breastfeeding around support factors for successful activityof breastfeeding. In the three years lately UNICEF and WHO data on exclusive breastfeeding can reduce infant morbidity and mortality by more than 80%. The coverage of infants who are exclusively breastfed is 65.35%, the highest percentage is in West Nusa Tenggara 80.35% and the lowest percentage is in Papua 18.32%. In Indonesia, there are 35.25% of 38% of children who are sick because they cannot receive exclusive breastfeeding. Exclusive breastfeeding is given when the baby is born until the age of 6 months. This study aims to determine knowledge, work and family support related to exclusive breastfeeding behavior in the work area of ??near with the RSIA PBH hospital in Lampung, Indonesia area in 2021. Using a cross sectional, a large sample of 120 respondents. Sampling in this study used a simple random sampling technique, and the chi-square test was carried out from January to August 2021. The results of the study were 95 respondents (79,16%) mothers who did not give exclusive breastfeeding and 25 respondents (20.84%) mothers who have exclusively breastfed their babies. There is a significant relationship between knowledge (P = 0.000 and PR = 1.588), occupation (P = 0.000 and PR = 1.995) and family support (P = 0.001 and PR = 1.514) with exclusive breastfeeding behavior in the patients inside hospital work area in 2021. The paper presents the characterization support from the company, hospital and the closest family for exclusive breastfeeding is also very important. Based on the results of the study, it is recommended that health workers make innovations and new programs to increase exclusive breastfeeding
Co-Authors Ade Heryana Agusdini Banun Ahmad Riyadi Siregar ANDRY, ANDRY Aprilita Rina Yanti Arman Harahap Arnastya Iswara Sanantagraha Arrozie, Muhammad Fachruddin Ayu Larasati David Estrada Dihin Septyanto Dimas Angga Negoro Dimas Angga Negoro Dwi Putranto, Rahmat Eko Wibowo Endang Ruswanti Erlina Puspitaloka Mahadewi Erry Yudhya Mulyani Eva Khodijah Fachmi Tamzil Fanie Nur Indriani Feggy Ekatama Anggela Frizky Ramadhan Ganjar Nugraha Harahap, Arman Hariani Widyastuti Herda Febtri Ranti Heryana, Ade Heskiano Heskiano Indra Theodorus Intan Silviana Mustikawati Iswara Sanantagraha, Arnastya Kemala Rita Wahidi Kustiawan, Unggul Kusumapradja, Rokiah Mahadewi, Erlina Puspitaloka Mandala Putra, Juniawan Maratis, Jerry MF. Arrozi Adhikara Monalisa, Irine Mulyo Wiharto Muniroh, Muniroh Nandi Saputra Ningsi, Iin Widya Nisa, Puspita Chairun Nofierni, Nofierni Novika Dwi Anggraini Nurmawaty, Dwi Nurul Hakiki Ozays , Mehmet Pamungkas, Ario Panigoro, Erwin Pantja Djati, Sundring Pranata, Yudha Puspitaloka Mahadewi, Erlina Putranto, Rahmat Dwi Putri Batenia RESPATI, RUSVI Rina Anindita Rini Handayani sandra dewi Saptaningsih, Agusdini Banun Saptari, Dhany Setiawan, Ichwan Seto, Samudro Shameela , Alika Shameela, Alika Silviana Mustikawati, Intan Siswati Siswati Situmorang, Indah Mestika Slanga, Pocut Sukardi Sukardi Suryari Purnama Syahmirza Indra Lesmana Tantri Yanuar Rahmat Syah Tukiman, Kalam Unggul Kustiawan Wahyuni Dian Purwati WARIS, CANTIKA DINI Widanthi, Ida Ayu Ketut Yanuar Ramadhan yudha pranata Zairil, Zairil