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All Journal Syntax Literate: Jurnal Ilmiah Indonesia International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Admmirasi Jurnal Ekonomi Manajemen Sistem Informasi Science Midwifery Journal of Nursing and Public Health (JNPH) Jurnal Health Sains Jurnal Ilmu Manajemen Terapan (JIMT) International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Sosial dan Teknologi International Journal of Community Service Jurnal Locus Penelitian dan Pengabdian Jurnal Akuntansi dan Keuangan Jurnal Sains dan Teknologi Sehat Rakyat: Jurnal Kesehatan Masyarakat International Journal of Health and Pharmaceutical (IJHP) Journal of Hospital Management JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management Green Inflation: International Journal of Management And Strategic Business Leadership International Journal of Health and Medicine Indonesian Journal of Health Research Innovation Jurnal Cinta Nusantara Glosains: Jurnal Sains Global Indonesia
Mohamad Reza Hilmy
Universitas Esa Unggul
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

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Influencing Factors on Nurses' Motivation to Pursue Bachelor’s Degree. A Study in a Class B Hospital in West Jakarta Situmorang, Indah Mestika; Hilmy, Mohamad Reza Hilmy; Anindita, Rina
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 4 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i4.872

Abstract

Background: Hospital X, a state-owned enterprise, aims to increase the ratio of nurses with a Bachelor of Nursing degree to 30:70, but the current ratio is reversed, necessitating an increase in this number. Objective: This study aims to evaluate the influence of social support, and hospital organizational support mediated by self-concept factors on the motivation of nurses to continue formal education. Methods: Quantitative research and a questionnaire, with a 4-point Likert Scale were distributed. There were 489 respondents and 320 respondents met the inclusion criteria. The data was analyzed using three-box method and SEM-PLS. Results: Social support and self-concept independently influence the motivation of the nurses to pursue a Bachelor’s degree. However, organization support does not affect the motivation of nurses. The role of self-concept as a mediator to motivate nurses is significantly positive. Social support and organization support; each have a positive influence on self-concept.  Conclusion: Hospital X must calculate the needs of qualified nurses with a Bachelor of Nursing degree and follow it with talent scouting, mentoring, and leadership training programs to improve nurses’ self-concept. Providing scholarships or tuition assistance can increase the perception of organization support, which further increases commitment and loyalty of the nurses. Recommendation: The equalization Bachelor of Nursing degree program must be improved to utilize the potential of nurses who have already obtained the degree independently. Further study to explore the type of organization support and other motivational factors is also needed
Analisa Faktor Internal dan Perencanaan Operasional PT Nuno Care Post Partum Depression Pusat Perawatan Pasca Melahirkan Novika Dwi Anggraini; Dimas Angga Negoro; Kustiawan, Unggul; Mohamad Reza Hilmy
INSOLOGI: Jurnal Sains dan Teknologi Vol. 4 No. 5 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v4i5.5865

Abstract

This study aims to identify and analyze internal factors that influence operational planning at PT Nuno Care, a postpartum care center with a focus on handling postpartum depression, understand the role of human resources, facilities, management processes, and technological capabilities in improving the effectiveness and efficiency of operational services. To develop strategic recommendations for PT Nuno Care management to improve service quality, operational effectiveness, and business sustainability of the postpartum care center. Using a qualitative descriptive approach, data were collected through literature studies, interviews with staff and management, and direct observation in the center's operations. The results of the analysis revealed that human resource factors, facility availability, management processes, and technological capabilities are crucial aspects that influence the effectiveness of operational planning. This study provides strategic recommendations for improving service quality and operational efficiency that can support the success of PT Nuno Care in providing optimal postpartum care. Nuno Birth makes services easier by creating an application that is integrated with payment systems, registration, communities and patient history checking.
Impact of Psychological Conditions and Physical Environment on Hospitality Services through Patient Experience Eva Khodijah; Mohamad Reza Hilmy; Nofierni Nofierni
International Journal of Health and Medicine Vol. 2 No. 4 (2025): October : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v2i4.522

Abstract

Modern healthcare services are undergoing transformation toward a more humanistic and patient-centered approach, emphasizing hospitality based services in hospitals. However, many healthcare institutions, particularly in outpatient settings, have not fully adopted this concept. Patients often experience psychological distress, and when coupled with an unsupportive physical environment, their comfort and overall experience may be diminished. These conditions can negatively affect perceptions of service quality, patient satisfaction, and loyalty toward hospital services. This study aimed to analyze the influence of patients’ psychological conditions and the physical environment on hospitality-based services, with patient experience as an intervening variable, at the internal medicine outpatient clinic of BM Hospital. A quantitative research design using a cross-sectional approach was employed. The study involved 200 respondents selected through purposive sampling. Data were collected using structured questionnaires with Likert-scale items and analyzed with Structural Equation Modeling Partial Least Squares (SEM-PLS). The results showed that patients’ psychological conditions, the physical environment, and patient experience simultaneously and significantly influenced hospitality-based services. Hypothesis testing confirmed that both psychological conditions and the physical environment had a direct and significant impact on hospitality-based services. Furthermore, patient experience played a mediating role, strengthening the relationship between these factors and perceived service quality. The findings highlight the need for hospitals to integrate psychological support and a conducive physical environment into outpatient care delivery. Enhancing these dimensions can improve patient experience, foster greater satisfaction and comfort, and build stronger loyalty toward hospital services
Knowledge, motivation and work culture on compliance in completing medical records at Ibnu Sina Hospital Makassar Ningsi, Iin Widya; Hilmy, Mohamad Reza; Siswati, Siswati
Science Midwifery Vol 12 No 3 (2024): August: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v12i3.1623

Abstract

The importance of compliance in filling out medical records is a concern in the hospital service quality sector, because it has an impact on problems that often arise, namely filling in medical records, such as doctors' writing that is less specific and examinations that do not match the diagnosis. This situation has an impact on hospitals. This study aims to analyze the influence of knowledge, motivation and work culture on doctors' compliance in filling out medical records at Ibnu Sina Hospital Makassar. The type of research used is descriptive analysis, quantitative method, cross sectional design, to study the dynamics of correlation between risk and effect variables, using an approach, observation or data collection at the same time. Sample selection using purposive sampling technique by determining special characteristics according to the research objectives. The sample for this study was 70 doctors. The results of the research show that there is a correlation coefficient value of 0.276 on the knowledge variable, 0.390 on the motivation variable, 0.281 on the work culture variable and the results of multiple linear regression testing show an F-count value of 19.387 with a significant p value of 0.000 where there is at least 1 independent variable. influence on doctor's compliance simultaneously between the independent variable and the dependent variable. Therefore, knowledge, motivation and work culture have a significant influence on the doctor's compliance variable in filling out medical records.
Pengaruh Budaya Keselamatan dan Gaya Kepemimpinan Transformasional terhadap Sikap Melaporkan Insiden Keselamatan dengan Norma Subjektif sebagai Variabel Intervening Slanga, Pocut; Hilmy, Mohamad Reza; Mulyani, Erry Yudhya
INOVASI Vol. 11 No. 2 (2024): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v11i2.p562-576.44198

Abstract

Sikap melaporkan insiden keselamatan pasien merupakan hal yang penting untuk diperhatikan karena dapat mengurangi kemungkinan kecelakaan pada pasien. Penelitian ini bertujuan guna mengetahui pengaruh budaya keselamatan dan gaya kepemimpinan transformasional terhadap sikap melaporkan insiden keselamatan dengan norma subjektif sebagai intervening. Penelitian bersifat kuantiatif kausalitas. Populasi merupakan 101 perawat yang bekerja di RS Mandaya Karawang. Metode pengambilan sampel berupa sampel jenuh. Metode analisis data menggunakan PLS SEM. Hasil penelitian menemukan bahwa budaya keselamatan berpengaruh terhadap norma subjektif dan terhadap sikap melaporkan insiden keselamatan. Gaya kepemimpinan tidak berpengaruh terhadap norma subjektif maupun sikap melaporkan insiden keselamatan pasien. Norma subjektif memediasi pengaruh tidak langsung dari budaya keselamatan terhadap sikap melaporkan insiden keselamatan. Budaya keselamatan, gaya kepemimpinan, norma subjektif secara simultan mampu meningkatkan sikap melaporkan insiden keselamatan pasien. Implikasi dan saran dibahas dalam penelitian ini.
ANALYSIS OF SERVICE QUALITY, BRAND IMAGE ON RETURN VISIT INTENTION THROUGH PATIENT ATTITUDE Fanie Nur Indriani; Endang Ruswanti; Mohamad Reza Hilmy
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 1 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i1.24

Abstract

Hospitals as a profit-oriented business unit need to increase the number of patient visits. Provision of quality health services and strengthening brand image can strengthen the patient's positive attitude so that there is an intention to revisit. This study aims to analyze the effect of service quality and brand image on intention to return through patient attitudes at Mekar Sari Hospital. This study involved 125 respondents who were patients at Mekar Sari Hospital, Bekasi who were collected by purposive sampling. Path analysis is performed to test the model as well as research hypotheses.Path analysis found the effect of service quality on intention to return through patient attitudes and brand image. Positive and significant influence of brand image on intention to revisit. Positive and significant influence of service quality on patient attitudes. Positive and significant influence of brand image on patient attitudes. Positive and significant influence of patient attitudes on intention to revisit. Positive and significant influence of service quality on brand image. The implications of the research results provide a good impression, a positive perspective for patients regarding MS Hospital which must improve the quality of its services for patients who visit the hospital. Implications for managers must pay attention to aspects of speed and responsiveness of service, officer attitude, brand image and promotion.
THE INFLUENCE OF EMPLOYEE COMPENSATION, MOTIVATION AND LOYALTY AS INTERVENING VARIABLES ON PERFORMANCE ORGANIZATION IN CIBINONG CLASS B PRIVATE HOSPITAL Herda Febtri Ranti; Mohamad Reza Hilmy; Rina Anindita
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 1 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i1.30

Abstract

Employees tend to experience high work stress because most of their time is spent at work and with the same job. So that the greater the motivation possessed by individuals as employees can improve the performance of the organization itself. Among management theorists and practitioners, it has long been known that the problem of motivation is not an easy problem, both to understand it and to apply it. This study aims to test whether there is an effect of Compensation, Motivation, Loyalty and Organizational Performance of type B directors in Cibinong. The type of research used in this study is quantitative research. Data collection techniques in this study used survey methods, with closed questionnaires. The population in this study was taken 100 employees. The direct effect of compensation variable on organizational performance is 0.232 and the influence of motivational variable on organizational performance is 0.237. While the indirect role is the motivation variable on organizational performance through loyalty, which is 0.244. And the variable between compensation and organizational performance through loyalty is 0.251. So it can be concluded that the direct effect is still inferior when compared to the indirect effect, so that compensation and motivation influence on organizational performance more on the indirect effect.
Exclusive Breastfeeding Behavior Analysis at Hospital in Lampung Indonesia Erlina Puspitaloka Mahadewi; Intan Silviana Mustikawati; Mohamad Reza Hilmy; Ade Heryana
International Journal of Science, Technology & Management Vol. 2 No. 6 (2021): November 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i5.318

Abstract

The present study reports the comprehensive study on the exclusive breastfeeding around support factors for successful activityof breastfeeding. In the three years lately UNICEF and WHO data on exclusive breastfeeding can reduce infant morbidity and mortality by more than 80%. The coverage of infants who are exclusively breastfed is 65.35%, the highest percentage is in West Nusa Tenggara 80.35% and the lowest percentage is in Papua 18.32%. In Indonesia, there are 35.25% of 38% of children who are sick because they cannot receive exclusive breastfeeding. Exclusive breastfeeding is given when the baby is born until the age of 6 months. This study aims to determine knowledge, work and family support related to exclusive breastfeeding behavior in the work area of ??near with the RSIA PBH hospital in Lampung, Indonesia area in 2021. Using a cross sectional, a large sample of 120 respondents. Sampling in this study used a simple random sampling technique, and the chi-square test was carried out from January to August 2021. The results of the study were 95 respondents (79,16%) mothers who did not give exclusive breastfeeding and 25 respondents (20.84%) mothers who have exclusively breastfed their babies. There is a significant relationship between knowledge (P = 0.000 and PR = 1.588), occupation (P = 0.000 and PR = 1.995) and family support (P = 0.001 and PR = 1.514) with exclusive breastfeeding behavior in the patients inside hospital work area in 2021. The paper presents the characterization support from the company, hospital and the closest family for exclusive breastfeeding is also very important. Based on the results of the study, it is recommended that health workers make innovations and new programs to increase exclusive breastfeeding
The Agility, Adaptation, And Business Optimization, Normal Era For Entrepreneur In Indonesia Puspitaloka Mahadewi, Erlina; Septyanto, Dihin; Reza Hilmy, Mohamad; Tamzil, Fachmi
International Journal of Science, Technology & Management Vol. 4 No. 1 (2023): January 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i1.756

Abstract

The present study reports the first comprehensive study about agility, adaptation, and rebuilt the business in new era after covid-19 in Indonesia. Business resilience is very important to achieve the rise of Micro, Small and Medium Enterprises (MSMEs), because of their important role in the national economy. Most business organizations in Indonesia have experienced disruption caused by the covid-19 pandemic, not a few have ended up bankrupt and unable to survive. Businessmen as well as marketers need to manage marketing activities that are adaptive and flexible according to the potential of MSMEs through agile marketing. This research aims to formulate a framework for business revival during and after a crisis like covid-19. This research is expected to provide insights into effective marketing division procedures for business organizations in dealing with business disruptions. A qualitative descriptive approach was used in this study to obtain an overview of the situation experienced by SMEs. Data collection methods used by way of interviews, observation, and documentation, by using purposive sampling method in selecting research sources. Methods of source triangulation and technique triangulation were used in this study to ensure data validation. The data sources for this research are five MSME actors (owners). The results of this study indicate that agile, adaptation, optimization of company business and marketing can be used as solutions to deal with business disruptions in the new normal era. It is hoped in the future that MSMEs can restore their business conditions slowly and be able to revive after the pandemic
Analysis of the Relationship Between Digital Transformation Influenced by Technology, Artificial Intelligence Diagnosis, Legal Basis and Challenges to Health Services in Hospitals Hilmy, Mohamad Reza; Putranto, Rahmat Dwi; Mahadewi, Erlina Puspitaloka; Setiawan, Ichwan; Shameela, Alika
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i12.63215

Abstract

The rapid adoption of digital technologies and artificial intelligence (AI) is transforming hospital healthcare services, offering opportunities to improve diagnostic accuracy, operational efficiency, and patient-centered care. Previous studies indicate that AI-powered diagnostic tools, cloud computing, electronic health records, and IoT systems significantly enhance clinical decision-making and resource management. However, legal, ethical, and operational challenges including patient data privacy, liability ambiguity, staff skill gaps, interoperability issues, and high implementation costs pose significant barriers to effective adoption. This study aims to investigate the relationship between digital transformation driven by emerging technologies, AI-assisted diagnostics, legal frameworks, and operational challenges in hospital services. A systematic literature review (SLR) was conducted, analyzing peer-reviewed articles published between 2021 and 2025 from major databases including PubMed, Scopus, ScienceDirect, and Google Scholar. Key themes were extracted and synthesized across five dimensions: technology and infrastructure, AI implementation, legal and regulatory considerations, operational challenges, and healthcare outcomes. Findings reveal that while digital transformation and AI adoption enhance hospital efficiency and diagnostic precision, their success depends on coordinated attention to regulatory compliance, staff training, system integration, and organizational readiness. Hospitals must adopt multidimensional strategies to balance technological innovation with ethical, legal, and operational considerations for sustainable healthcare delivery.
Co-Authors Agusdini Banun Ahmad Riyadi Siregar Alika Shameela Andry Andry ANDRY, ANDRY Aprilita Rina Yanti Ario Pamungkas Arman Harahap Arnastya Iswara Sanantagraha Arrozie, Muhammad Fachruddin Ayu Larasati Chooky Novalino Christian Mayumi Semeru David Estrada Dihin Septyanto Dimas Angga Negoro Dimas Angga Negoro Dwi Putranto, Rahmat Eko Wibowo Endang Ruswanti Erlina Puspitaloka Mahadewi Erry Yudhya Mulyani Eva Khodijah Fachmi Tamzil Fanie Nur Indriani Feggy Ekatama Anggela Fera Gusmi Nurba Frizky Ramadhan Ganjar Nugraha Harahap, Arman Hariani Widyastuti Herda Febtri Ranti Heryana, Ade Heskiano Heskiano Indra Theodorus Intan Silviana Mustikawati Iswara Sanantagraha, Arnastya Kalam Tukiman Kustiawan, Unggul Kusumapradja, Rokiah Mahadewi, Erlina Puspitaloka Mandala Putra, Juniawan Maratis, Jerry Mehmet Ozays MF. Arrozi Adhikara Monalisa, Irine Mulyo Wiharto Nandi Saputra Ningsi, Iin Widya Nofierni, Nofierni Novika Dwi Anggraini Nurmawaty, Dwi Nurul Hakiki Panigoro, Erwin Pranata, Yudha Puspita Chairun Nisa Putranto, Rahmat Dwi Putri Batenia RESPATI, RUSVI Rina Anindita Rini Handayani sandra dewi Saptaningsih, Agusdini Banun Saptari, Dhany Setiawan, Ichwan Seto, Samudro Shameela , Alika Shameela, Alika Silviana Mustikawati, Intan Siswati Siswati Situmorang, Indah Mestika Slanga, Pocut Sukardi Sukardi Sundring Pantja Djati Suryari Purnama Suryari Purnama Syahmirza Indra Lesmana Tantri Yanuar Rahmat Syah Tukiman, Kalam Wahidi, Kemala Rita Wahyuni Dian Purwati WARIS, CANTIKA DINI Widanthi, Ida Ayu Ketut Yanuar Ramadhan yudha pranata Zairil, Zairil