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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Farmasi Klinik Indonesia Journal of Consumer Science Jurnal Ilmiah Universitas Batanghari Jambi Satya Widya Journal of Consumer Sciences Syntax Literate: Jurnal Ilmiah Indonesia Pendas : Jurnah Ilmiah Pendidikan Dasar Primanomics : Jurnal Ekonomi & Bisnis GEMA EKONOMI Referensi : Jurnal Ilmu Manajemen dan Akuntansi JURNAL PENA EDUKASI Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Ilmiah Pendidikan Citra Bakti Business Management Journal Program Studi Manajemen Jurnal Manajemen Bisnis dan Kewirausahaan Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Konfrontasi: Jurnal Kultural, Ekonomi dan Perubahan Sosial SIASAT Journal Nommensen Journal of Medicine BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) International Journal Of Science, Technology & Management (IJSTM) Jurnal Cahaya Mandalika Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Berdikari : Jurnal Ekonomi dan Statistik Indonesia Britain International of Humanities and Social Sciences (BIoHS) Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Al-Buhuts (e-journal) Jurnal Multidisiplin Madani (MUDIMA) Indonesian Journal of Business Analytics (IJBA) Journal Of Human And Education (JAHE) MES Management Journal Journal of Social And Economics Research Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Accounting Management Business and International Research Nomico Maneggio journal of social and economic research Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Ilmiah Pendidikan Citra Bakti KREATIF: Jurnal Pengabdian Masyarakat Nusantara Global Academy of Business Studies Nomico
Soegeng Wahyoedi
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Journal : Syntax Literate: Jurnal Ilmiah Indonesia

 1 
Studi Fenomenologi Spiritualitas Kerja Generasi Z Silaban, Budi Partogi; Wahyoedi, Soegeng; Tecoalu, Melitina
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i10.60924

Abstract

Penelitian ini bertujuan untuk mengetahui spiritualitas kerja Generasi Z di Ukrida. Menggunakan metode penelitian fenomenologi dengan tujuan dapat fokus pada persepsi individu yakni karyawan Ukrida yang termasuk Generasi Z. Informan dalam penelitian ini sebanyak 10 informan yang terdiri dari 7 informan inti dan 3 informan triangulasi. Pengumpulan data dilakukan dengan metode wawancara semi terstruktur. Teknik analisis data kualitatif diaplikasikan dengan bantuan software NVivo. Hasil penelitian ini menunjukkan bahwa ketertarikan kerja generasi z di Ukrida ditandai dengan pekerjaan yang memiliki makna, memiliki tujuan, dan bekerja atas kesadaran diri sendiri dengan memperhatikan keselarasan nilai-nilai. Hubungan spiritualitas ditandai dengan kesadaran akan sesuatu yang lebih besar, ibadah, dan permohonan doa. Rasa kebersamaan ditandai dengan merasakan sebagai bagian dari komunitas, menunjukkan kepedulian, serta adanya kesamaan tujuan. Pengalaman bersifat mistis ditandai dengan adanya perasaan afeksi seperti sukacita, energi positif, kemampuan mengatasi kesulitan, dan merasa bahagia ketika menikmati pekerjaan.
Kualitas Layanan Memediasi Pengaruh Kepercayaan Terhadap Kepuasan Pasien pada Aplikasi Telemedicine Victorya, Jonathan; Winoto Tj, Hery; Tecoalu, Melitina; Wahyoedi, Soegeng
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i5.15286

Abstract

Background: The Covid-19 pandemic has led to a significant surge in the utilization of telemedicine applications. The measurement of the effectiveness and success of implementing telemedicine applications is demonstrated through patient satisfaction in their usage. Patient satisfaction is influenced by trust and service quality. Research on trust, service quality, and patient satisfaction in telemedicine is currently limited. Objective: This study aims to explore the relationship between trust and patient satisfaction mediated by service quality. Method: The research involves users of telemedicine applications who completed questionnaires. Data were analyzed using SmartPLS software. Results: The study included 128 respondents, with the majority of telemedicine users aged 18 to 25 years. Based on questionnaire results, most respondents agreed with questions regarding trust, service quality, and satisfaction in telemedicine usage. Model analysis revealed a significant relationship between trust, service quality, and patient satisfaction (P-value < 0.05; T-statistic > 1.96). Additionally, service quality played a mediating role in the influence of trust on patient satisfaction (P-value < 0.05; T-statistic > 1.96). Conclusion: Trust significantly influences service quality and patient satisfaction. Service quality also significantly affects patient satisfaction. Moreover, service quality acts as a mediator in the impact of trust on patient satisfaction
Peran Kepuasan Pasien dalam Memediasi Hubungan Antara Kualitas Layanan dan Citra Rumah Sakit terhadap Loyalitas Pasien: Studi pada RS Husada jakarta Pusat Novia Agustini, Candy; Wahyoedi, Soegeng; Fushen
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i4.64091

Abstract

Industri pelayanan kesehatan di Indonesia semakin kompetitif sehingga rumah sakit dituntut tidak hanya memberikan layanan medis berkualitas, tetapi juga menciptakan pengalaman pasien yang positif. Loyalitas pasien menjadi faktor penting bagi keberlanjutan rumah sakit, yang dipengaruhi oleh kualitas layanan dan citra rumah sakit, dengan kepuasan pasien sebagai variabel mediasi. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan citra rumah sakit terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel mediasi pada RS Husada Jakarta Pusat. Pendekatan kuantitatif digunakan dengan analisis Structural Equation Modeling (SEM-PLS) menggunakan data yang dikumpulkan melalui survei. Sampel terdiri dari 100 pasien yang telah mengunjungi rumah sakit tersebut lebih dari sekali, memungkinkan analisis mendalam mengenai persepsi mereka terhadap kualitas layanan, citra rumah sakit, kepuasan, dan loyalitas. Hasil penelitian menunjukkan bahwa kualitas layanan dan citra rumah sakit berpengaruh positif dan signifikan terhadap kepuasan pasien serta loyalitas pasien. Kepuasan pasien terbukti berperan sebagai variabel mediasi yang memperkuat hubungan antara kualitas layanan dan citra rumah sakit terhadap loyalitas pasien. Selain itu, seluruh hipotesis penelitian dinyatakan signifikan secara statistik. Penelitian ini memberikan kontribusi pada pemahaman tentang loyalitas pasien dalam konteks rumah sakit yang telah lama berdiri. Penelitian ini menekankan pentingnya peningkatan kualitas layanan yang berkelanjutan dan kesesuaian antara citra rumah sakit dengan harapan pasien untuk mempertahankan loyalitas pasien di pasar layanan kesehatan yang kompetitif.
The Influence of Diagnostic Evaluation Time, Specialist Consultation Duration, and Boarding Time on Ed Length of Stay Moderated by Shift Patient Volume Johannes, Jeffrey; Widjaja, Bernard T.; Wahyoedi, Soegeng
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i5.64389

Abstract

Emergency Department (ED) services face a global challenge of overcrowding, which leads to prolonged waiting times, reduced quality of care, and increased patient safety risks. One key indicator is the Emergency Department Length of Stay (ED LOS). This study aims to analyze the influence of diagnostic evaluation time, specialist consultation duration, and boarding time on ED LOS, with patient volume per shift as a moderating variable. This study employed an analytical design with a retrospective cohort approach involving 361 ED patients at Ukrida Hospital in 2024, selected using convenience sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that diagnostic evaluation time (β=0.596; p<0.001), specialist consultation duration (β=0.213; p=0.012), and boarding time (β=0.724; p<0.001) significantly affect ED LOS. Boarding time emerged as the most dominant factor with the largest contribution. In contrast, patient volume per shift showed no significant effect, either as an independent or moderating variable. These findings highlight that improving internal service efficiency, particularly patient transfer processes and diagnostic service completion, is crucial to reducing ED LOS.
Co-Authors ., Infrianto Aditya Wardhana admin Alim Salipin Amiruddin Amiruddin Andry Annie Tiofany Aris Harsono Astrid, Mariana Aurora Oktabella Andini Bambang Siswanto Bernard T. Widjaja Budi Haryono Budi Sulistiyo Nugroho Catherine Yusine Surbakti Chandra Prasetya, Andrian Chandra, Ruvianti Dasep Supriatna Desy Purnama, Eka Dety Mulyanti Dwi Indah Kartika Dwiyanti Putri, Rosana Edward Kustiawan Edwind Kustiawan Erwah Kurniawan Eva Oktavia, Eva Evelyn Maurencia Faisal Abubakar Fanggidae, Adhe William Fanny Fanny Felisia NG Ferdy Halim Fushen Fushen, Fushen Ginting, Imbri Fernando Guntur Novizal Handy Winata Haryono, Budi Hendy Tannady Heppi Syofya, Heppi Heri Winoto Tj Herry Ruslim Hery Winoto Hery Winoto TJ Hizbul Khootimah Azzaakiyyah Hutapea , Watul Salim I Gusti Bagus Mahendra Putra Ika Yanni Hadi Ilham Arief Infrianto . Irfan Saputra Iskandar Irma Rasita Gloria Barus Jimmy Yosal Johannes, Jeffrey Judijanto, Loso Kurnianingsih, Mirra Kushariyadi Letelay, Santi Erlanda Magdalena Lionarto Lionarto Lizardo, Jimmy Mansula, Belynda Martiman Suazisiwa Sarumaha Melitina Tecoalu Melitina Tecoalu Miki Effendi Nangin, Meryl Astin Novia Agustini, Candy Noviati Noviati Octoviany, Christine Oktariansyah Oktariansyah P.M. Budi Haryono Perdana Putera Pieter Andre Pramono, Dwi Murwani W. Pristiwanto Bani Pujiastuti, Mena Putra, Sedayu Syah Rais, Rinovian Raymond Reza Febrianty Ariatama Ricky Hertanu Ricky Yamintara Riesna Apramilda Rini Putri Utami Rudi Faradin Saeful Amin, Saeful Sajuli Andreas Santoso Saparso Saparso Saparso Saparso Saparso Saparso Saparso Saparso Saparso Saparso Saparso Sarah Prasasti SARASWATI, RIA Satriyani, Febrianti Yuli Silaban, Budi Partogi Sisilia Sudargo Siska Siswanto, David Jefry Sormin, Maduma Suherlan Suherlan, Suherlan Sunaris, Deby Sundah, Felix Syamsu Rijal Syeh Assery Takim Andriono Tania Larasati Tanti Sugiharti Tanuraharjo, Hans Harischandra Tarumingkeng, Rudy C Tonibun Tonibun Veronica Norman Adinda Maha Victorya, Jonathan Viola Ratana Maitri Vito Filbert Jayalie, Vito Filbert Wani Devita Gunardi Widjaja, Bernard T. Winoto, Hery Yayan Yayan Yohana, Elesia Santa Yudianto Achamad