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Application Of The Level Of Community Satisfaction With Services At The Education Office Of The District Of North Bengkulu Using The Csi (Customer Satisfaction Index) Deddy Pertan Sagala; Jusuf Wahyudi; Jhoanne Fredricka
Jurnal Komputer, Informasi dan Teknologi Vol. 4 No. 2 (2024): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jkomitek.v4i2.1846

Abstract

The North Bengkulu Regency Education Office is one of the government agencies in North Bengkulu Regency, Bengkulu Province. So far, the process of evaluating the serkvices of each employee at the Education Office of North Bengkulu Regency is still carried out internally without the views of the community. This certainly cannot be used fully in knowing the level of service satisfaction. The application of the level of public satisfaction with services at the North Bengkulu Regency Education Office using the CSI (Customer Satisfication Index) Method can assist the admin in managing the results of the service satisfaction assessment survey at the North Bengkulu Regency Education Office and provide information on the results of the public satisfaction assessment survey on the services provided. In addition, the application can also facilitate the community in providing an assessment of satisfaction with services at the North Bengkulu Regency Education Office.The application of the level of public satisfaction with services at the North Bengkulu Regency Education Office using the CSI (Customer Satisfication Index) Method is made with the PHP programming language and MySQL database. Based on system testing that has been carried out, it can be concluded that the application of the level of public satisfaction with services at the North Bengkulu Regency Education Office has run well and can be able to provide information in the form of the level of public satisfaction with services at the North Bengkulu Regency Education Office through the stages of the CSI (Customer Satisfication Index) Method.
Penerapan Kecerdasan Buatan Untuk Deteksi Trafik Jaringan Tidak Wajar Berbasis Phyton Jurusan Teknik Jaringan Komputer Jusuf Wahyudi; Ahmad Asyhari; Rizka Tri Alinse; Wahyu Hidayat; Kharien Eka Putri
Jurnal Dehasen Untuk Negeri Vol 3 No 2 (2024): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v3i2.11099

Abstract

This community service activity is motivated by the gap in students’ understanding of information technology developments, particularly in network security and artificial intelligence. The purpose of this activity is to provide education on the application of artificial intelligence to detect abnormal network traffic and to enhance students’ readiness in facing technological advancements. The method used is interactive socialization and education through presentations, discussions, and question-and-answer sessions. The activity was conducted through preparation, implementation, and evaluation stages. The results indicate an improvement in students’ knowledge and understanding of network technology and artificial intelligence. In addition, participants showed high enthusiasm during the activity, as reflected in active participation and numerous questions raised. This activity also had a positive impact on increasing students’ motivation to learn more about information technology. Therefore, this program contributes to reducing the digital gap and improving students’ competencies to better prepare them for challenges in the technological era.
Penerapan Metode Perbandingan Eksponensial (MPE) Dalam Sistem Pendukung Keputusan Penilaian Kinerja Satpol PP Hardiansyah, Vebi; Wahyudi, Jusuf; Kanedi, Indra
Jurnal Media Infotama Vol 22 No 1 (2026): April 2026
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmi.v22i1.10281

Abstract

Performance Evaluation of Satpol PP is an important aspect in improving work effectiveness and professionalism. However, the subjective and unstructured appraisal process often leads to unfairness and inaccuracy in decision making. To overcome this problem, this study implements the Exponential Weighted Average (EWA) method in a Decision Support System (DSS) to provide a more objective, systematic, and measurable performance evaluation. EWA is used to compare various performance criteria exponentially, resulting in more accurate assessment weights based on their level of importance. The criteria used include discipline, responsibility, teamwork, initiative, and leadership. With the aim of assisting the government of Bengkulu City in assessing the performance of Satpol PP, it can be concluded that this will simplify the data input process and the presentation of evaluation results. The results of the implementation show that the system built is capable of providing consistent performance assessment recommendations that are acceptable to Satpol PP management. Thus, the implementation of ECM in DSS has proven to be effective in supporting a more fair and transparent performance assessment decision-making process.
Co-Authors Adriyani Prawitasari Afrio Royzen Ahmad Asyhari Aji Sudarsono Aji Sudarsono Alani , Gina Dwi Alinse, Rizka Tri Alparisa, Egen Tri Andayani Andayani Andre Gustiawan Andre Pranata Andriyani Prawitasari Andwini Prasetya Ariantara, Yudi Aris Syafrando Ariska, Yesi Indian Arius Satoni Kurniawansyah Arliando , Yode Azuwandri, Azuwandri Benni Candra Berlian Berlian Deddy Pertan Sagala Desi Mahdalena Desy Maryani, Desy Devi Sartika Devina Ninosari Dewi Suranti Diah Selviani, Diah Efendi, Yanto Eko Prasetiyo Rohmawan Eko Prasetyo Rohmawan Eko Suryana Eko Suryana Elfianty , Lena Erwansyah, Riska Eva Ramalia Sari Evi Andriani Evi Lorita, Evi Feri Hari Utami, Feri Hari Feri Saputra Fido Rama Nugraha Fredricka, Jhoanne Fredricka, Jhoanne Ganda, Orlando Bona Gunawan, Sukro Adi Hamzah, Alfanisah Ramita Hardiansyah, Vebi Herlina - Hermawansyah Hermawansyah Hesti Nur'aini Hesti Nur’aini Ida Anggriani Ila Yati Beti Imma Rachayu, Imma Indra Kanedi Iswidana Utama Putra Iwan Junaidi Jhoanne Fredricka Juju Jumadi Juju Jumadi Juju Jumadi Julita, Rina Jumadi , Juju Junaidi, Iwan Kara, Radja Bagas Khairil Khairil Khairil Khairil Kharien Eka Putri Kiki Nadia Kurniawansyah , Arius Satoni Kurniawansyah, Arius Satoni Lena Elfianty Lina Widawati Luhtfiah, Izza Lutfhia , Izza Martianti Maryani , Desy Maryaningsih, Maryaningsih Meizoni, Putra Melisa Elistri Nia Ade DO Nirta Vera Yustanti Nofi Qurniati Nugraha, Fido Rama Nugroho Ponco Riyanto Orlando Bona Ganda Pertan Sagala, Deddy Prahasti, Prahasti Rachayu , Imma Randita, Fenti Reno Supardi Ricky Zulfiandry Riki Ternando Rizka Tri Alinse Rohmawan , Eko Prasetiyo Romzi - Ronaldo Praja Saputra Roni Herdian Saputra Rosdiana Rosdiana Rossa, Helvi Ramadhanti Sanjaya, Ahdi Santi Weliana sapri sapri Saputra, Ronaldo Praja Sartika, Devi Satrio, Redi Setiawan, Gana Wahyu Siska Apriyani Apriyani Siti Sundari Sudarsono , Aji Supardi, Reno Suranti , Dewi Suwarni Suwarni Suwarni Suwarni Suwarni, Meli Ternando, Riki Trianggono, Muhamad Ibnu Wahyu Al Amar Wahyu Hidayat Widodo Widodo Wijaya, Beni Dera Wizura, Kelvin Ade Yode Arliando Yossie Yumiati Yulistika Handini yupianti yupianti Zulfiandry, Ricky