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All Journal Jurnal Plans : Penelitian Ilmu Manajemen dan Bisnis Jurnal Mirai Management Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah IKRA-ITH EKONOMIKA AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM JURNAL MANAJEMEN BISNIS Jurnal Edueco Jurnal Mantik Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Cakrawala Repositori Imwi Journal of Management and Bussines (JOMB) Insight Management Journal Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal Arastirma Jurnal Ekonomi Jurnal Nasional Holistic Science Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Al-MIKRAJ: Jurnal studi Islam dan Humaniora Wahana Journal of Artificial Intelligence and Digital Business All Fields of Science Journal Liaison Academia and Sosiety Innovative: Journal Of Social Science Research Jurnal Nusantara Berbakti Research Horizon J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi PESHUM As-Syirkah: Islamic Economic & Financial Journal
Nurul Wardani Lubis
Management Study Program, Faculty Of Economics, Universitas Negeri Medan
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Pengaruh Kesadaran Merek dan Asosiasi Merek Terhadap Keputusan Pembelian Smartphone Oppo (Studi Kasus Konsumen Counter Oppo Plaza Millenium Medan) Mairani, Farahdilla; Lubis, Nurul Wardani
AL-MIKRAJ Jurnal Studi Islam dan Humaniora (E-ISSN 2745-4584) Vol 5 No 01 (2024): Al-Mikraj, Jurnal Studi Islam dan Humaniora
Publisher : Pascasarjana Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/almikraj.v5i01.5803

Abstract

This study aims to determine the influence of Brand awareness and Brand Associations on Purchasing Decisions on OPPO Smartphones (Case Study of Oppo Plaza Millennium Medan Consumer Counters)". This research uses quantitative methods with non-probability sampling techniques. With a total sample of 108 people who are consumers from the Oppo Plaza Millennium Medan counter. The data collection technique in this research was carried out by distributing questionnaires whose measurements were on a Likert scale and processed statistically using multiple linear regression analysis and hypothesis testing with the t-test, F test, and coefficient of determination (R2), which were previously data. It has been tested using validity, reliability, and classic assumption tests—the data’s processing using the SPSS For Windows 25.0 program. Based on partial hypothesis testing, there is no influence or significance between Brand Awareness and Purchasing Decisions, with a value of count < Tabel, 1.221 < 1.982, and a sig. 0.225 > 0.05. Brand Association positively and significantly influences Purchasing Decisions, with a value of count> Tabel, 7.250 > 1.982, and a sig. 0.000 < 0.05. Furthermore, the research results show that the variables Brand Awareness and Brand Association simultaneously have a positive and significant effect on purchasing decisions. This can be seen from the value of Fcount > FTabel, 49.443 > 2.30, and the sig level. 0.000 < 0.05. The coefficient of determination test shows a value of 0.549, which means that the influence of brand awareness and brand associations on purchasing decisions is 54.9%. In contrast, other variables outside this research influence the rest.
The Effect Of Product Quality, Price, And Service On Consumer Satisfaction Of Shopee Application Users In Medan City Filbert Filbert; Michelle Michelle; Mas Intan Purba; Nurul Wardani Lubis
Cakrawala Repositori IMWI Vol. 7 No. 1 (2024): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v7i1.622

Abstract

The purpose of this study was to determine the effect of price on consumer satisfaction of Shopee application users in Medan City. Today, the development of e-commerce has influenced people's lifestyles, allowing online shopping with convenience. Shopee as an e-commerce platform continues to grow, but it is important to understand customer expectations and fulfill their needs. This research explores the factors that influence e-commerce service quality and how to improve the shopping experience. This study combines the theories of customer satisfaction and service quality using Shopee Visitor Population Data 2022 in Medan City with a sample of 99. The results showed that product quality, price, and service together contribute positively and significantly to the consumer satisfaction of Shopee application users. This shows that Shopee can increase the level of customer satisfaction by focusing on product quality development, effective price management, and continuous application update efforts.
Promotion Strategy in Increasing Customer Loyalty in Companies Sitindaon, Natanael; Lubis, Nurul Wardani; Malau, Grace Theresia; Siburian, Kristina Mesya Yulianti; Ayuningrum, Utrie Sekar
Holistic Science Vol. 4 No. 3 (2024): Jurnal Nasional Holistic Science
Publisher : Lembaga Riset Mutiara Akbar NOMOR AHU-0003295.AH.01.07 TAHUN 2021

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/hs.v4i3.728

Abstract

This study aims to analyze the effect of promotional strategies on customer loyalty in companies. Customer loyalty is very important for business sustainability because loyal customers not only provide recurring income but also support promotions through word-of-mouth recommendations. This study uses a qualitative approach with a literature study method, where data is collected from various scientific sources that discuss promotional strategies and customer loyalty. Thematic analysis is used to identify key themes from relevant literature. The results of the study indicate that promotional strategies that include emotionally appealing advertising, sales promotions that provide real value, and personalized direct marketing can increase customer loyalty. In addition, good public relations and personal selling play a role in strengthening relationships with customers, thereby increasing brand trust. The implication of this finding is that companies need to design effective and targeted promotional strategies to build and maintain long-term customer loyalty, by considering emotional factors and relevance in each promotion.
Building Customer Loyalty Through Experiential marketing Ardini, Sarah Fadhila; Lubis, Nurul Wardani; Tarigan, Nimia Eliani Br; Siburian , Kristina Mesya Yulianti; Sitindaon, Natanael
Holistic Science Vol. 4 No. 3 (2024): Jurnal Nasional Holistic Science
Publisher : Lembaga Riset Mutiara Akbar NOMOR AHU-0003295.AH.01.07 TAHUN 2021

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/hs.v4i3.729

Abstract

This study aims to describe and analyze the influence of Experiential marketing on customer loyalty. The main focus is how experiential marketing can create strong loyalty through meaningful and relevant experiences for consumers. The method used in this study is the literature review approach. Data collection was carried out by referring to existing studies, such as scientific articles, journals, books, and research reports published in the last five years. This analysis focuses on how Experiential marketing affects customer loyalty based on various relevant literature sources. The results of the study show that Experiential marketing is able to create strong customer loyalty by presenting meaningful experiences for consumers. This approach has proven to be more effective than traditional marketing that only focuses on price or product quality. Experiential marketing not only provides information, but also triggers consumer emotions and feelings, which leads to increased sales. Experiential marketing is a core element in creating value for customers. By focusing on relevant and emotionally engaging experiences, companies can build strong and sustainable loyalty. It also helps create competitive advantage and sustainable growth to support the business as a whole.
Pemanfaatan AI untuk Desain Kemasan dan Pembuatan Logo pada UMKM Kecamatan Sunggal Pasaribu, Lidya Natalia; Purba, Mas Intan; Doloksaribu, Winda Sri Astuti; Batubara, Maisara; Panggabean, Esther Praja Anggriany; Ginting, Kristi Endah Ndilosa; Lubis, Nurul Wardani
Wahana Jurnal Pengabdian kepada Masyarakat Vol. 3 No. 2 (2024): Edisi Desember
Publisher : Ilmu Bersama Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56211/wahana.v3i2.695

Abstract

Kemajuan teknologi saat ini bersamaan dengan perkembangan ilmu pengetahuan. Terutama dalam era internet yang mengalami perkembangan pesat, yang mempengaruhi berbagai sektor kehidupan. Menurut survei penetrasi internet Indonesia 2024 yang dirilis APJII, tingkat penetrasi internet Indonesia menyentuh angka 79,5%. Dibandingkan dengan periode sebelumnya, maka ada peningkatan 1,4%. Era digital membawa peluang penting bagi usaha kecil, mikro, dan menengah (UMKM). Perkembangan teknologi kecerdasan buatan (AI) mengubah lanskap berbagai industri, termasuk sektor kreatif. Tim pengabdian kepada masyarakat yaitu Para Dosen Ekonomi UNPRI memiliki tugas untuk memberikan pelatihan terkait pentingnya desain kemasan dan logo dalam dunia usaha. Kegiatan PKM ini dalam bentuk sosialisasi dan pelatihan untuk pelaku UMKM yang ada di kecamatan Sunggal agar dapat memiliki pengetahuan akan Desain Kemasan dan Pembuatan Logo menggunakan AI. Setelah mengikuti pelatihan, terjadi perubahan signifikan dalam pemahaman dan sikap para pelaku UMKM terhadap AI yaitu adanya peningkatan Pengetahuan Pelaku UMKM mengenai konsep Teknologi AI yang mudah digunakan, Keterampilan Para Pelaku UMKM berhasil mempelajari cara pembuatan Desain Kemasan dan Pembuatan Logo menggunakan AI melalui website bing AI, Para Pelalu UMKM menjadi lebih sadar akan peluang yang ditawarkan oleh AI untuk meningkatkan nilai dari produk UMKM , perubahan Mindset dari yang tidak menggunakan logo ataupun merk di kemasan produknya.
Pengembangan Produk dan Strategi Pemasaran pada Penjualan Produk Umkm Kebab Cake : (Studi Kasus di Warung Kebab By Al-Barra Kota Binjai) Juan Charmel Askelon Siregar; Nurul Wardani Lubis; Riris Amigo Simatupang; Gaby P F Tampubolon; Reyka Triana Yohana Sidabatur
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 4: Juni 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i4.3828

Abstract

This study examines the product development and marketing strategies of the Kebab Cake By Al-Barra in Binjai City, aiming to increase consumer interest and sales. Warung Kebab By Al-Barra, established in 2021, initially sold regular kebabs before innovating with the kebab cake product, which is more appealing to consumers compared to traditional sweet cakes. In addition to kebab cakes, other products such as kebab box packages and kebab pizza were also developed. The marketing strategies implemented include sales through physical stores and digital marketing via social media and food delivery applications. Furthermore, attractive product design, discount promotions, and quality control are integral parts of their marketing strategy. The research results show that these product innovations and marketing strategies are effective in increasing interest and sales, making the kebab cake a popular product in Binjai City and providing an important example for other in facing intense competition.
Pengaruh Inovasi Produk Terhadap Keputusan Pembelian Konsumen Pada Chicken Crush Tuasan: Studi Kasus Mahasiswa Program Studi Manajemen UNIMED Arnol Wandra Zega; Nurul Wardani Lubis; Indah Monalisa; Jhon Kas Mote
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 4: Juni 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i4.3838

Abstract

This research aims to determine and analyze the influence of innovation on consumer purchasing decisions for Chicken Crush Tuasan. The type of research used is quantitative research to measure consumer attitudes by distributing questionnaires. The sample in this research is students from the Management Study Program at Medan State University who have often consumed Chicken Crush Tuasan products, totaling 73 people. This research sample uses a data analysis tool in the form of IBM SPSS Statistics 25. The results of the research show that there is a positive and significant influence between Product Innovation and the Decision to Purchase Chicken Crush Tuasan as evidenced by the results of the coefficients table with Y = 13.885 + 0.734 with a significance value of 0.000 < 0.05, which means it has a positive and significant effect. Furthermore, based on the results in the Model Summary table, it was found that the result of R Square = 0.546, meaning that the contribution given by the Product Innovation variable (X) to Purchasing Decisions (Y) was 54.6%.
Analisis Kepuasan Franchisee terhadap Standar Operasional Franchisor di Kota Medan Agus Rahmad Hidayat; Putri Najwa Safitri; Ageng Jihan Faradilla; Dwi Fatmi Adelina Tafonao; Nurul Wardani Lubis
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 1: Desember 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i1.6776

Abstract

Penelitian ini menganalisis tingkat kepuasan franchisee terhadap standar operasional franchisor di Kota Medan, dengan fokus pada aspek panduan operasional, responsivitas franchisor, dan konsistensi kualitas bahan baku. Hasil penelitian menunjukkan bahwa franchisee secara umum merasa puas, terutama karena pelatihan mendalam dan dukungan yang responsif dari franchisor dalam menyelesaikan kendala operasional. Beberapa faktor utama yang memengaruhi kepuasan franchisee adalah komunikasi yang efektif, fleksibilitas kebijakan, dan kualitas bahan baku. Kepuasan franchisee berdampak signifikan pada keberhasilan bisnis franchise, seperti peningkatan loyalitas terhadap merek dan konsistensi kualitas produk. Sebaliknya, ketidakpuasan berpotensi menimbulkan konflik hubungan dan menurunkan citra merek. Studi ini memberikan rekomendasi untuk franchisor agar terus meningkatkan kebijakan operasional melalui komunikasi terbuka, pelatihan berkala, dan pengelolaan bahan baku yang kompetitif.
Pengaruh Disiplin Kerja dan Emotional Intelligence terhadap Kinerja Karyawan pada PT Propernas Nusa Dua Simalingkar Nainggolan, Agustina; Lubis, Nurul Wardani
All Fields of Science Journal Liaison Academia and Sosiety Vol 5, No 2: Juni 2025 Part 2
Publisher : Lembaga Komunikasi dan Informasi Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58939/afosj-las.v5i2.1098

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh disiplin kerja dan emotional intelligence (kecerdasan emosional) terhadap kinerja karyawan pada PT Propernas Nusa Dua Simalingkar. Latar belakang studi ini didasarkan pada pentingnya peran sumber daya manusia yang berkualitas dalam mendukung pencapaian tujuan organisasi. Disiplin kerja merupakan salah satu indikator penting dalam menjaga produktivitas, sementara emotional intelligence dianggap berperan dalam membentuk hubungan interpersonal yang sehat, pengendalian emosi, serta ketahanan dalam menghadapi tekanan kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada 60 orang karyawan sebagai sampel yang ditentukan secara purposive. Teknik analisis data yang digunakan adalah regresi linier berganda untuk mengetahui pengaruh simultan maupun parsial dari variabel independen terhadap variabel dependen. Hasil penelitian menunjukkan bahwa baik disiplin kerja maupun emotional intelligence berpengaruh positif dan signifikan terhadap kinerja karyawan. Secara parsial, disiplin kerja memiliki pengaruh yang lebih dominan dibandingkan dengan emotional intelligence. Temuan ini mengindikasikan bahwa perusahaan perlu menekankan pentingnya pembentukan budaya kerja yang disiplin dan pelatihan kecerdasan emosional guna meningkatkan efektivitas kerja karyawan. Dengan demikian, pengelolaan aspek perilaku dan emosional menjadi strategi penting dalam pengembangan sumber daya manusia yang unggul dan kompetitif di lingkungan kerja yang dinamis.
Pengaruh Kualitas Pelayanan dan Lokasi Terhadap Kepuasan Konsumen di Lestari Bakery Cake and Shop Sidikalang Sagala, Fajar Siddiq Almunawar; Lubis, Nurul Wardani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 2: Februari 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i2.7671

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan lokasi terhadap kepuasan konsumen di Lestari Bakery Cake and Shop Sidikalang. Fenomena penurunan kepuasan konsumen serta ulasan negatif yang terkait dengan pelayanan dan kenyamanan lokasi memotivasi penelitian ini. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui kuesioner yang disebarkan kepada 100 responden, yaitu konsumen Lestari Bakery. Teknik analisis data yang digunakan meliputi uji regresi linear berganda untuk mengetahui pengaruh parsial dan simultan dari variabel independen terhadap variabel dependen. Hasil penelitian menunjukkan bahwa kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen, yang ditunjukkan oleh nilai t hitung sebesar 2.928 dengan signifikansi 0.004. Lokasi juga berpengaruh positif dan signifikan terhadap kepuasan konsumen, dengan nilai t hitung 2.639 dan signifikansi 0.010. Secara simultan, kualitas pelayanan dan lokasi secara bersama-sama berpengaruh signifikan terhadap kepuasan konsumen, dengan nilai F hitung sebesar 6.739 dan signifikansi 0.002. Nilai koefisien determinasi (R Square) sebesar 0.122 mengindikasikan bahwa kualitas pelayanan dan lokasi secara bersama-sama mampu menjelaskan 12.2% variasi dalam kepuasan konsumen, sementara 87.8% lainnya dipengaruhi oleh faktor-faktor lain yang tidak termasuk dalam model, seperti harga, promosi, dan kualitas produk.
Co-Authors Ageng Jihan Faradilla Agus Rahmad Hidayat Agus Rahmad Hidayat Agustina Nainggolan Ahmad Fadhila Ahmad Hidayat Al Arif, Rio Tabri Amalia, Delvi Dede Ananda Amelia Sembiring Anggraini, Silvia Ardana, Tasya Novi Ardini, Sarah Fadhila Ardini, Sarah Fadhilla Arnol Wandra Zega Asrye Tutur Sinaga Ayuningrum, Utrie Sekar Az Zahra, Ariza Azzahra Sherlinda Beby Karina F Sembiring Bio Hasian Siregar Brahmansyah, Alvino Brandon Yapto Budiarta, Kustoro Budiarta, Kustoro Delvi Dede Amalia Dhian Rosalina, Dhian Diana Hasyim Diana Hasyim Dicky Ardiansyah Aceh1 Dina Aulia Dinda Annisa Rani Doloksaribu, Winda Sri Astuti Dongoran, Diana Dwi Fatmi Adelina Tafonao Dwi Fatmi Adelina Tofano Edison Edison Effendi, Ihsan Eka Danta Jaya Ginting Elisa Friska Simarmata EMANUEL ZEBUA Esther Praja Anggriany Panggabean Fadhila, Ahmad Filbert Filbert Fitrija Yolina Br Keliat Fitriyani Pasarib Gaby P F Tampubolon Ginting, Kristi Endah Ndilosa Harahap, Elfi Damayanti Harahap, Fildzah Haryani Herawati Herawati Herawati Herawati Herlina Novita Idrus Hamonangan Pane Ike Rukmana Sari Indah Apriliya Indah Monalisa Isna Asdiani Nasution Jamaluddin Jamaluddin JHOLANT BRINGG LUCK AMELIA BR SINAGA Jhon Kas Mote Juan Charmel Askelon Siregar Julistia Wardhani Kartika Anggraeni Simbolon Kartika Anggraeni Simbolon Keumala Hayati Khairuna, Wan Ridha Laras Fitri Aini Hasibuan lestari, winda Lidya Natalia Pasaribu LUBIS, ADELINA Lubis, Karina Safitri Lubis, Melani Catherine Mairani, Farahdilla Maisara Batubara Malau, Epa Jesika Roulini Malau, Grace Theresia Manullang, Junita Cantika Mas Intan Purba Michelle Michelle Mila Yulia Herosian Muhammad Agung Anggoro Muhammad Alfaridzi Batu Bara Nabilanasywa, Adzra Nadia Nainggolan, Agustina Narda Kalyana Rajagukguk Nasution, Siti Aminah Nirwani, Sekar Pandiangan, Billi Verdinando Panggabean, Esther Praja Anggriany Peter Juliyaman Zendrato Purba, Jui Fivri Purba, Mas Intan Putri Anggi Oktavia Harahap Putri Najwa Safitri Putri, Shakila Natali Rafida Khairani Rajagukguk, Narda Kalyana Rani, Dinda Annisa Resnita Mersalina Simbolon Reyka Triana Yohana Sidabatur Reyka Triana Yohana Sidabutar Riki Priyandi Riris Amigo Simatupang Riris Amigo Simatupang Riski Epreden Ginting Rizky Alhaq Nasution Ryan Mauliza T Sagala, Fajar Siddiq Almunawar Samosir, Wenny Romauli Sarah Fadhilla Ardini Sekar Nirwani Sembiring, Ananda Amelia Shakila Natali Putri Sherlinda, Azzahra Siburian , Kristina Mesya Yulianti Siburian, Kristina Mesya Yulianti Sidabutar, Reyka Triana Yohana Simarmata, Elisa Friska Simbolon, Resnita Mersalina Sinaga, Mulyati Patresia Siregar, Bio Hasian Sitanggang, Yuriska Zatira Sitindaon, Natanael Situngkir, Jenni Sri S Rumabutar Sumber Alam Mulia Hasibuan Syahbudin, Jafar Syarif, Shamir Hashim Syukron Arjuna Tantri Octora Dwi Syah Putri Tarigan, Nimia Eliani Br Tasya Novi Ardana Tedi Sumarna Bangun Tofano, Dwi Fatmi Adelina Venny Sabaryani Br Barus Vina Maria Ompusunggu Wiko Rizki Wijaya Wimbi Prima Hadi Yanti Musyawarah Yeni Rafita Sihombing YUPITER MENDROFA Zendrato, Peter Juliyaman