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Effect of Service Excellence on Customer Loyalty of Bank Syariah Indonesia (BSI) in Bandar Lampung City with Customer Satisfaction as an Intervening Variable Lukman Firnanda; Ujang Hanif Mustofa; Anas Malik
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.681

Abstract

This study aims to analyze the effect of Service Excellence on customer loyalty with customer satisfaction as an intervening variable in Bank Syariah Indonesia in Bandar Lampung. The method used is quantitative with Partial Least Square-Structural Equation Modeling (PLS-SEM) approach through SmartPLS software. The results showed that Service Excellence has a positive and significant effect on customer loyalty and customer satisfaction. In addition, Customer Satisfaction also has a significant effect on customer loyalty. However, the indirect effect of Service Excellence on customer loyalty through customer satisfaction is not significant, so mediation is not proven. This finding confirms the importance of excellent service in improving customer loyalty directly
Effect of Service Excellence on Customer Loyalty of Bank Syariah Indonesia (BSI) in Bandar Lampung City with Customer Satisfaction as an Intervening Variable Lukman Firnanda; Ujang Hanif Mustofa; Anas Malik
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.681

Abstract

This study aims to analyze the effect of Service Excellence on customer loyalty with customer satisfaction as an intervening variable in Bank Syariah Indonesia in Bandar Lampung. The method used is quantitative with Partial Least Square-Structural Equation Modeling (PLS-SEM) approach through SmartPLS software. The results showed that Service Excellence has a positive and significant effect on customer loyalty and customer satisfaction. In addition, Customer Satisfaction also has a significant effect on customer loyalty. However, the indirect effect of Service Excellence on customer loyalty through customer satisfaction is not significant, so mediation is not proven. This finding confirms the importance of excellent service in improving customer loyalty directly
The Impact of Trade openness, Foreign Direct Investment, and Labor on Economic Growth in Indonesia from 2010 -2024 from the Perspective of Maqashid Syariah Nanda Ahmad Maulana; Anas Malik; Taufiqur Rahman
Jurnal BAABU AL-ILMI: Ekonomi dan Perbankan Syariah Vol 11, No 2 (2026): Islamic economics and banking research
Publisher : Universitas Islam Negeri Fatmawati Sukarno Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29300/ba.v11i2.11117

Abstract

Penelitian ini bertujuan untuk menganalisis dampak keterbukaan perdagangan, investasi asing langsung (FDI), dan tenaga kerja terhadap pertumbuhan ekonomi Indonesia dari tahun 2010-2024 dari perspektif Maqashid Syariah. Penelitian ini menggunakan pendekatan kuantitatif dengan analisis regresi linier berganda. Data yang digunakan adalah data sekunder yang diperoleh dari Badan Pusat Statistik (BPS) dan Bank Dunia. Teknik analisis meliputi uji normalitas, uji multikolinearitas, uji heteroskedastisitas, uji autokorelasi, uji t, uji f, dan uji koefisien determinasi (R²). Analisis data dilakukan menggunakan perangkat lunak EViews 10. Hasil penelitian menunjukkan bahwa, secara individu, keterbukaan perdagangan memiliki pengaruh positif dan signifikan terhadap pertumbuhan ekonomi, sedangkan FDI dan tenaga kerja tidak memiliki pengaruh signifikan. Namun secara kolektif, ketiga variabel tersebut memiliki pengaruh signifikan terhadap pertumbuhan ekonomi. Nilai Adjusted R² sebesar 0,525 menunjukkan bahwa model tersebut menjelaskan 52,5% variasi pertumbuhan ekonomi. Dari perspektif maqashid syariah, pertumbuhan ekonomi harus berorientasi pada kepentingan umum, keadilan distributif, dan kesejahteraan masyarakat. Oleh karena itu, kebijakan ekonomi perlu diarahkan pada pengelolaan yang optimal dan adil terhadap keterbukaan perdagangan, investasi, dan tenaga kerja.
THE EFFECT OF SUPERVISION ON EMPLOYEE WORK DISCIPLINE THROUGH ORGANIZATIONAL CULTURE AS AN INTERVENING VARIABLE ON EMPLOYEES OF PT. LUTHFI ARYA TEKHNIK FROM AN ISLAMIC ECONOMIC PERSPECTIVE Tri Wulandari; Erike Anggraini; Anas Malik
JURNAL PROFIT Vol 9, No 2 (2025): Economic And Financial Institutions
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v9i2.12535

Abstract

This study aims to analyze the influence of supervision on employee work discipline through organizational culture as an intervening variable at PT. Luthfi Arya Tekhnik from an Islamic economic perspective. Human resources are strategic assets in the construction industry that require an effective supervision system and a strong organizational culture to achieve optimal levels of work discipline. The integration of Islamic economic values such as amanah, muraqabah, and ihsan provides a spiritual dimension that can strengthen the relationship between supervision and employee work discipline. The study used a quantitative approach with an explanatory survey design on 136 employee respondents selected through stratified proportional random sampling. Data were collected using a structured questionnaire with a Likert scale and analyzed using path analysis techniques. The results showed that supervision had a positive and significant effect on work discipline with a path coefficient of 0.762 (p<0.05). Supervision also had a significant effect on organizational culture with a coefficient of 0.789, while organizational culture had an effect on work discipline with a coefficient of 0.432. The Sobel test confirmed that organizational culture acts as a significant mediator (z=4.273, p<0.05) with a mediation effect of 44.7% of the total influence of supervision on work discipline. The findings indicate that the implementation of Islamic economic values in the supervision system and organizational culture is effective in improving employee work discipline through the development of spiritual awareness and trustworthy responsibilities. This study provides theoretical contributions to the development of Islamic management theory and practical implications for human resource management in the Indonesian construction industry.
Analysis of the Influence of IoT Server Robots, Operational Management Systems, And Electric Car CAS on Improving Service Efficiency In Sharia Perspective: (Study on El's Coffee Roastery Bandar Lampung) Juwita Ariana; Anas Malik; Nurhayati
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1003

Abstract

This study was conducted to analyze the importance of implementing digital technology in improving service efficiency in the modern café industry, particularly through the use of Internet of Things (IoT)-based service robots, operational management systems, and electric vehicle charging facilities from a Sharia business perspective at El's Coffee Roastery in Bandar Lampung. This study aims to measure and analyze the influence of these three variables on service efficiency improvement. The method used is quantitative research with an associative approach, employing accidental sampling on 97 respondents. Primary data was collected through the distribution of a Likert-scale questionnaire and analyzed using multiple linear regression with the assistance of IBM SPSS 27. The results indicate that, individually, the IoT service robot has a positive and significant effect on service efficiency (t = 7.397; sig. 0.000), the operational management system has a positive and significant effect (t = 6.512; sig. 0.000), and the electric vehicle charging station also has a positive and significant effect (t = 2.555; sig. 0.012). Simultaneously, all three variables have a significant effect on service efficiency (F = 41.301; sig. 0.000) with a contribution of 55.7%. A synthesis of the research findings confirms that the integration of modern technology, when managed professionally, can create services that are effective, efficient, and aligned with the principles of maslahah, amanah, and hifz al-bi'ah in Islamic business. The policy implications of this research encourage business operators to adopt sustainable technological innovations that remain grounded in Islamic values in order to enhance business competitiveness.
Analysis of the Influence of IoT Server Robots, Operational Management Systems, And Electric Car CAS on Improving Service Efficiency In Sharia Perspective: (Study on El's Coffee Roastery Bandar Lampung) Juwita Ariana; Anas Malik; Nurhayati
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1003

Abstract

This study was conducted to analyze the importance of implementing digital technology in improving service efficiency in the modern café industry, particularly through the use of Internet of Things (IoT)-based service robots, operational management systems, and electric vehicle charging facilities from a Sharia business perspective at El's Coffee Roastery in Bandar Lampung. This study aims to measure and analyze the influence of these three variables on service efficiency improvement. The method used is quantitative research with an associative approach, employing accidental sampling on 97 respondents. Primary data was collected through the distribution of a Likert-scale questionnaire and analyzed using multiple linear regression with the assistance of IBM SPSS 27. The results indicate that, individually, the IoT service robot has a positive and significant effect on service efficiency (t = 7.397; sig. 0.000), the operational management system has a positive and significant effect (t = 6.512; sig. 0.000), and the electric vehicle charging station also has a positive and significant effect (t = 2.555; sig. 0.012). Simultaneously, all three variables have a significant effect on service efficiency (F = 41.301; sig. 0.000) with a contribution of 55.7%. A synthesis of the research findings confirms that the integration of modern technology, when managed professionally, can create services that are effective, efficient, and aligned with the principles of maslahah, amanah, and hifz al-bi'ah in Islamic business. The policy implications of this research encourage business operators to adopt sustainable technological innovations that remain grounded in Islamic values in order to enhance business competitiveness.
Efektivitas Insentif Fiskal Digital Terhadap Kinerja Umkm Di Indonesia Erfrian Aditya (UIN Raden Intan Lampung); Ivo Ereksen Pidila (UIN Raden Intan Lampung); Syifa Auliya Rahmah (UIN Raden Intan Lampung); Anas Malik (UIN Raden Intan Lampung)
SYIRKAH: Jurnal Ekonomi Syariah Vol 2, No 01 (2025): SYIRKAH: Jurnal Ekonomi Syariah
Publisher : Universitas Muhammadiyah Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36269/jes.v2i01.4179

Abstract

Isu dan kebijakan dalam negeri di Indonesia melibatkan berbagai tantangan yang rumit, termasuk ketidakmerataan pembangunan, kemiskinan, dan akses terhadap layanan publik. Artikel ini secara khusus mengevaluasi seberapa efektif insentif fiskal digital dalam meningkatkan kinerja Usaha Mikro, Kecil, dan Menengah (UMKM). Mengingat bahwa UMKM merupakan pilar utama ekonomi nasional, mereka berada pada posisi kunci untuk memanfaatkan peluang pertumbuhan ekonomi digital yang mengalami perkembangan pesat, yang dipacu oleh pandemi COVID-19. Namun, proses digitalisasi UMKM menghadapi kesenjangan yang besar. Berbagai tantangan struktural yang ada termasuk rendahnya kemampuan literasi digital, infrastruktur yang belum memadai, serta penggunaan sumber daya fiskal yang tidak efisien. Sebagai respons, pemerintah telah mengeluarkan insentif fiskal digital, seperti Pelonggaran Administrasi Perpajakan yang berbasis Digital dan PPh Final UMKM Ditanggung Pemerintah (DTP). Meskipun insentif ini dapat memicu peningkatan partisipasi UMKM dalam kegiatan formal, adopsinya tetap rendah karena banyak UMKM yang kurang memahami aplikasi perpajakan dan sistem administrasi digital, serta manfaat pajak yang gratis. Dengan pendekatan analitis, karya ini mengidentifikasi faktor-faktor penting seperti ketidakpastian politik dan dinamika pengelolaan yang berpengaruh terhadap efektivitas pelaksanaan kebijakan serta mengusulkan langkah-langkah strategis untuk memperbaiki responsivitas dan keberlanjutan kebijakan.
Perkembangan Dalam Pembagian Sistem Perekonomian Dimas Trinando (UIN Raden Intan Lampung); Rivanza (UIN Raden Intan Lampung); Istia Ilga Okriani (UIN Raden Intan Lampung); Anas Malik (UIN Raden Intan Lampung)
SYIRKAH: Jurnal Ekonomi Syariah Vol 2, No 01 (2025): SYIRKAH: Jurnal Ekonomi Syariah
Publisher : Universitas Muhammadiyah Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36269/jes.v2i01.4180

Abstract

Sistem perekonomian merupakan fondasi utama yang menentukan arah pembangunan dan kesejahteraan suatu negara, termasuk Indonesia, yang berlandaskan nilai-nilai PancasiladanUUD1945. Secara konseptual, sistem ekonomi adalah jaringan relasi antara rumah tangga, produsen, dan pemerintah dalam produksi, distribusi, dan konsumsi barang/jasa. Perkembangan historis didominasi oleh pergeseran global dari model ekstrem Komando dan Pasar murni menuju Sistem Campuran. Sistem Komando terbukti tidak efisien dan menghambat inovasi, yang memicu keruntuhan dan transisi pasca-1991. Sebaliknya, meskipun efisien, sistem Pasar murni rentan terhadap kegagalan pasar dan ketidaksetaraan ekstrem. Oleh karena itu, Sistem Campuran muncul sebagai model dominan saat ini , menggabungkan efisiensi pasar bebas dengan intervensi pemerintah yang bertujuan untuk stabilitas, pemerataan, dan mengatasi tantangan modern seperti perubahan iklim dan kesenjangan digital. Prospek masa depan menegaskan dominasi model Campuran yang adaptif danberkelanjutan.
The Influence of Marketing Strategy and Brand Image on Customer Loyalty with Customer Satisfaction as a Mediating Variable among Customers of BSI Bank, Kedaton Branch sulfan sulfan basten; Any Eliza; Anas Malik
AL-ARBAH: Journal of Islamic Finance and Banking Vol. 7 No. 2 (2025)
Publisher : Universitas Islam Negeri (UIN) Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/al-arbah.2025.7.2.28209

Abstract

Purpose - This study aims to analyze the influence of marketing strategies and brand image on customer loyalty, with customer satisfaction as a mediating variable at BSI Bank Kedaton Branch. Method - The research uses a quantitative approach with a survey method. Data were collected through questionnaires distributed to 100 respondents selected using purposive sampling. The respondents are customers of conventional services and active users of the BSI Mobile application. Result - The results of the study showed that marketing strategies and brand image affect BSI bank customer loyalty. Marketing strategies and brand image are able to influence BSI bank customer satisfaction, and customer satisfaction as a mediating variable is able to mediate marketing strategies and brand image on BSI bank loyalty. Implication - This study provides practical insights for Islamic banking institutions to increase customer loyalty by improving their marketing strategies and strengthening brand image through customer satisfaction. Originality - The novelty of this research lies in its integrated analysis of customer satisfaction as a mediating variable between marketing strategies and brand image toward customer loyalty in the context of a newly merged Islamic bank, BSI. Keywords:                     Marketing strategy, brand image, customer loyalty, customer satisfaction.
Konsep Kecantikan dalam Iklan: Pendekatan Semiotika Roland Barthes pada Iklan Citra Pearl White UV Hand and Body Lotion Martha Nur’aini; Wulan Nurhayati; Yayang Aisyah Nurhidayah; Anas Malik
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 2 (2024): Oktober - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v2i2.1968

Abstract

This study examines the concept of beauty in the Citra Pearl White UV Hand and Body Lotion advertisement using Roland Barthes' semiotic analysis. The main focus of the research is to understand how this advertisement shapes societal perceptions of beauty, particularly regarding fair skin. The aim of the study is to analyze the visual and verbal elements in the advertisement to reveal the denotative and connotative meanings associated with the representation of beauty. The research method employed is a qualitative approach with semiotic analysis. The results show that the Citra advertisement highlights fair skin as a symbol of ideal beauty, associated with wealth and attractiveness. This advertisement reinforces narrow beauty stereotypes, neglecting the diversity of beauty standards, and creates social pressure to conform to a specific standard of beauty, especially among women.
Co-Authors A. Zuliansyah Abimayu, Alben Agung karunia Ahmad Hazas Syarif Alvindo Harianto Amelia Nanda Sefira Amin Fathurrizqi Azis Aminah Nur Habibah Anddina Kholifatul Janah Andini Dela Padilah Andini Pratiwi Andreka Satria Firdaus Angga Syaputra Anggun Lestari Angra Yunda Djaganata Ani Nurul Imtihanah Anisa Dwi Cahyani Anisa Maharani Anisah Okta Rahmawati Anju Safitri Annisa Istiqomah Annisa Kamilawati Annisa Tri Auliandari Any Eliza Aprizal, Yusuf Zaini Ari Ardiansyah Arkanz Saizikri Arrawidha, Arrawidha Ratri Atikah Nurul Huda Audi Rahmatika Aulia Istiqomah Aye Sudarto Aye Sudarto Azahra Nabila Anugrahani Putri Bangun Laksono Adi Bilkisti, Nadia Cladivo Qori Wandana Dany Syaputra Dela Zefa Dewi Ana Nur Baiti Dimas Trinando (UIN Raden Intan Lampung) Diyah Ayu Kusumawati Durga Ramdhani Dwi Azi Darmawan Dwi Saputra Eka Pujiyanti Elda Setiawati Erfrian Aditya (UIN Raden Intan Lampung) Erike Anggraeni Erike Anggraini Ernawati Ernawati Fachry Abda El Rahman Fatih Fuadi Febika Niken Maharani Fikri Ariyando Pratama Firman Hidayat Fitria Salsa Fitriyana Nur Azizah Fitroh Nurhayati Galang, Galang Julian Ginta Ahmad Prayudha Gracia Evelyn Anatasha Hanif Hanif Haryadi Haryadi Helda Pranita Hendriyadi Hendriyadi Ikke Selviana Ira Puspita Irvan Wahyu Imprasetia Istia Ilga Okriani (UIN Raden Intan Lampung) Iva Faizah Iva Faizah Ivo Ereksen Pidila (UIN Raden Intan Lampung) Izhar Tanca Bani Arif Jaya Eka Sasmita Jeniver Putri Hanita Jesika Wahyuningtias Juniasari Juwita Ariana Kevin Yusi Alvito Khairul Ihwan, Khairul Khavid Normasyhuri Kory Kornila Lidya Shopie Maharani Lina ayu agustin Lisa Haji Diana Logika Destifani Lovi Yandi Lu'luul Bintani Lukman Firnanda M Alvindro M Indrawansyah M. Agiel amin M. Dwi Ananda M. Gilang Prabowo M. Hidayat Al Fauzan M. Ryan Febriawan Mailani Salsa Amilia Maria Melidiana Martha Nur’aini Masikah Shofi Kamila Mediana Rahmatika Meivtha Aulia Ananta Melia Lukluatul Mila Melya Puspita Mia Selvina Miftahul Hasanah Miftakhul Jannah Miftaqul Zannah Mitha Zulia Febriyanti Muhamad Bisri Mustofa Muhammad Agung Al Ghozali Muhammad Akbar Aldinata Muhammad Anhar Wiradinata Muhammad Azka Dhafin Fuady Muhammad Davin Pradana Muhammad Gunanto Muhammad Reza Falevi Muhammad Rifki Muhammad Taufiq Muthia Putri Syarah Nabila Ahdania Widani Nabila Putri Delvi Nadya Zuleika Najwa Syifa Quthunnadaa Sausan Nanda Ahmad Maulana Nanda Della Salsabila Nauval Ega Kurniawan Nazwa Amalia Niken permata Putri Niken Pratami Nina Agustiani Nisa Amelia Juninda NUR AINI Nuraini Dwiyanti Nurhayati Nurul Fatmawati Ola Ernia Popya Siska Pradita Tegifa Agesti Putri Salsabela rahma annisa Rahma Lia Raihan Ahmad Wn Ria Rachmawati Ridho Fahmi Rivanza (UIN Raden Intan Lampung) Rizki Hidayat Rosydalina Putri Rumadani Sagala Ruslan Abdul Ghafur Siti Zulaikha Sopiya Yana Suci Aulia Putri SHT Suhaeti Vina Ningsih Suhendar Suhendar sulfan sulfan basten Sulistia Wati Suryatama Ekadana SUSANTI Syamsul Hilal Syifa Auliya Rahmah (UIN Raden Intan Lampung) Syifaul Karima Taufiqur Rahman Taufiqurrahman Taufiqurrahman Tiara Maharani Tri Wulandari Tria Anisa Ujang Hanif Mustofa Violita Agustin Viona Retno Oktaviani Wahyu Iryana Waliyan Evriyando Wela Yusepa Widya Anggraini Winda Novitriyani Wulan Nurhayati Yayang Aisyah Nurhidayah Yesha Nofrida Mega Putri Yoga Aditya Darwin Yogi Aprianto Yohan Oktavia Zella Zubaidah