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All Journal Tekno - Pedagogi : Jurnal Teknologi Pendidikan Indonesian Journal of Forestry Research JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Majalah Ilmiah Bijak Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Devotion: Journal of Research and Community Service Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Manajemen Bisnis Transportasi dan Logistik JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Indonesian Journal of Forestry Research Jurnal Pengabdian Masyarakat dan Penelitian Terapan Atestasi : Jurnal Ilmiah Akuntansi
Yuliantini Yuliantini
Institut Transportasi Dan Logistik Trisakti, Jakarta
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Transportation Other

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EVALUATING TIME OPERATION OF FLOATING CRANE ON COAL’S LOADING OF PT HANDIL BHAKTI PERSADA IN TABONEO HARBOUR SOUTH KALIMANTAN Yuliantini Yuliantini; Bagus Aprian
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 1 (2016): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i1.920

Abstract

PT Handil Bhakti Persada, a coal mining company catering its domestic and international customers, owns a terminal to support its sales operation. This study was focusing on the time operation of floating crane on coal’s loading in Taboneo Harbour, South Kalimantan in 2013. The objectives of this study were (1) to know the real time floating crane operation (2) to know time operation’s planning of floating crane (3) to know the efforts done by the company on real time operation of floating crane. This study used descriptive qualitative approach to find out the loading level of coal. Horizontal and vertical analyses are used in this study. The horizontal analysis was used to compare real time activities both absolute and relative on certain time achievement. Whilst vertical analysis was used to describe activities trends on certain time achievement. This study showed that the real time coal’s loading production on 2011, 2012, 2013 did not reach the target. This study recommended PT Handil Bhakti Persada to (1) make schedule for the operators (2) maintain loading equipment (3) supervise operational budget.
STRATEGIES IN ENHANCING THE QUALITYSERVICES OF TRAFFIC SPECIAL DIVISION Yuliantini Yuliantini; Fachry Azhar; Wynd Rizaldy
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.958

Abstract

The purpose of this research is to find out the strategies in enhancing the quality of services of PT. SchenkerPetrologUtama which is focused on cargo handling. This research is using SWOT analysis to find out the internal and external factors of PT. Schenker. They are the company’s good image, good relations with the customers, owned-vast capacity warehouse, insurance-sent goods, and the company’s well-documented shipment. On the other hand, it is also found that the company has some weaknesses such as lack of transport owned by the vendor, lack of supervised-material system, undetailed-packing process, less communication and coordination between branches and the minimum number of vendors. The external factors start with the opportunity owns by PT. Schenker which are the vast developing of delivery services, the varieties of exhibition and other events, the fast growing business of technology and information, joining other companies’ tender, and the increasing number of local mover companies. However, PT. Schenker also has some threats due to the fast growing of other cargo handling companies, the movement of employees to other division, the disloyal vendors, the time constraints in sending goods, and the consequences (delay) met in Customs and Immigrations. Based on the quadrant, the proposed strategies should be used by the company are aggressive and intensive. They are market expansions, market and product development.
STRATEGI BISNIS UNTUK MENINGKATKAN PENJUALAN JASA PENGIRIMAN KARGO FREIGHT FORWARDING Andri Primadi; Dwi Meisyifa Kaoy; Yuliantini Yuliantini
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 3 (2017): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i3.870

Abstract

The aim of this study is to understand business strategic to increase sales of a freight forwarding company. Freight forwarding engaged in both export and import. Facing to competition every freight forwarding company must have a business strategy in order to increase sales of cargo delivery services. The strategy is designed through SWOT analysis by knowing internal (IFE) and external (EFE) factors of the company using 30 samples of Federal Express’ employees. In the SWOT analysis in increasing the company's cargo shipping service the company is positioned among Strenghts-Opportunity by harnessing the power to seize and exploit the greatest opportunities. Through the IE matrix, the company is in a position to grow and build alternative strategies that can be applied are forward integration, backward integration, horizontal integration, product development, market development, market penetration, and related diversification.
MEDIASI BRAND LOYALTY PADA BRAND IMAGE, BRAND PERSONALITY, BRAND AWARENESS DAN PERCEIVED QUALITY TERHADAP REPURCHASE INTENTION (TRAVEL AGENT KONVENSIONAL DI JAKARTA) Yuliantini Yuliantini; Siti Maemunah
Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Vol 8 No 2 (2023): Jurnal Ekonomica Sharia : Jurnal Pemikiran dan Pengembangan Ekonomi Syariah - Feb
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36908/esha.v8i2.707

Abstract

Penelitian mengeksplorasi dan melakukan testing secara empirik pengaruh mediasi brand loyaty pada brand image, brand personality, brand awareness dan perceived quality terhadap repurchase intention. 310 kuesioner valid dari pelanggan 10 travel agent konvensional di DKI Jakarta. 32 item pernyataan kuesioner. 13 hipotesis diuji dengan Partial Least Square. Terdapat 10 hipotesis pengaruh positif dan 3 hipotesis tidak terdapat pengaruh positif. Implikasi manajerial travel agen konvensional mempertahankan brand loyalty dan mengembangkan repurchase intention pelanggan dengan memperhatikan peran brand dan kualitas berperilaku melayani. Model digunakan adalah mengembangkan model dan telah menghasilkan novelty baru yaitu perceived quality pada industry jasa. Travel agent konvensional belum banyak penelitian melakukan mengkombinasikan peran brand loyalty sebagai mediasi dalam pengaruh perceived quality Terhadap repurchase intention.
Online Order Delivery On Customer Satisfaction Siti Maemunah; Laurentius Bagus Permana; Yuliantini Yuliantini; Mudjiarjo Mudjiarjo; Sri Rahardjo
Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Vol 3 No 1 (2023): Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) - Maret 2023
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (512.038 KB) | DOI: 10.36908/jimpa.v3i1.167

Abstract

The research aims to overcome the gap between expectations and the reality of the service perceived by online delivery order customers, operational performance and service quality on customer satisfaction at shipping companies. The research sample is 120 customer respondents from import shipping companies in Jakarta. Data collection techniques using a questionnaire. The data analysis method used is path analysis. The results of online order delivery research adopting e-service and the web have succeeded in influencing service quality. E-service improves service quality, meaning that it has an effect on improving service quality on customer satisfaction. Service quality is able to function as a mediator to deliver online orders to customer satisfaction. Online order delivery is implemented to increase customer satisfaction so that service quality as an intervening variable is proven to function to strengthen the effect of online delivery orders on customer satisfaction. Service quality is able to function as a mediator or mediate the indirect effect of operational performance on customer satisfaction.
Strategi Perusahaan Penerbangan Berbayar Murah dalam Meningkatkan Penjualan Tiket Marthaleina Ruminda Sitorus; Lut Mafrudo; Fernanda Audi Fakhri; Yuliantini Yuliantini; Rohana Sitanggang
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1448

Abstract

Penelitian ini bertujuan untuk mengetahui strategi yang digunakan pada perusahaan penerbangan berbayar murah (low-cost carrier/LCC) agar dapat meningkatkan penjualan tiket pesawat. Metode yang digunakan dalam peneltian ini menggunakan analisis SWOT, dengan teknik analisis data yang digunakan analisis matriks SWOT 4 Kuadran, Matrik SWOT IFE dan EFE dan matriks Internal (IE). Hasil dari analisis matriks SWOT 4 kuadran menunjukan hasil faktor internal sebesar 2.20 dan hasil faktor eksternal sebesar 1.45 yang menunjukan bahwa posisi perusahaan berada pada kuadran I yaitu strategi growth sehingga strategi yang digunakan adalah dengan menggunakan strategi agresif yaitu dengan penetrasi pasar, pengembangan pasar dan pengembangan produk. Sedangkan untuk analisis matrik IE didapatkan berdasarkan total skor faktor internal (IFE) sebesar 2.83 dan total skor faktor eksternal (EFE) sebesar 2.66 menunjukan bahwa perusahaan berada pada sel V menunujukan bahwa perusahaan sudah berada dalam tahap menjaga dan mempertahankan (hold and maintain), strategi yang digunakan oleh perusahaan yaitu dengan cara penetrasi pasar dan pengembangan produk.
The Impact of Service Quality and Brand Image Through Passenger Satisfaction During New Normal Pandemic Covid -19 Yulianti Keke; Honny Fiva Akira; Abel Abel; Teddy Hardiand; Yuliantini Yuliantini; Abdul Ghafar; Ika Utami Yulihapsari
Majalah Ilmiah Bijak Vol 20, No 1: March 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v20i1.2703

Abstract

Service quality in a service company is very important and becomes a reference for good or bad companies in serving their customers so that they are able and create customer satisfaction for the company. And a good brand image will produce and the formation of a good reputation for the company within the eyes of consumers will bring client fulfillment. This ponders points to analyze the benefit quality and brand picture on client fulfillment. The data population used in this study were all passengers on the PT. PELNI ship. Where the technique of sampling using the Slovin method which consists of 98 respondents. The data is processed quantitatively by testing the instrument utilizing legitimacy and unwavering quality tests, whereas the information investigation strategy employments numerous direct relapse analysis, coefficient of assurance, t test and f test. The research data processing was carried out using SPSS version 25. The comes about of this think about showed that Benefit Quality and Brand Picture had a positive and significant impact on Passenger Satisfaction with a level of determination of 89.3%, of which 10.7% was influenced by other factors..
Analisis Komitmen Organisasi, Pengembangan Karir dan Keterikatan Kerja Terhadap Produktivitas Karyawan : dalam Suatu Tinjauan di Perguruan Tinggi Yuliantini; Muhammad Thamrin; Primadi Candra Susanto
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 5 No. 6 (2024): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Oktober - November 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v5i6.2826

Abstract

Artikel ilmiah tersebut diharapkan dapat memberikan kontribusi signifikan terhadap pemahaman yang lebih mendalam tentang dinamika produktivitas karyawan di lingkungan universitas dan menyediakan landasan teoretis serta praktis bagi pengambil kebijakan dan praktisi manajemen sumber daya manusia di institusi pendidikan tinggi untuk meningkatkan efektivitas organisasi mereka. Metode penelitian dalam artikel ilmiah ini menggunakan metode kualitatif dengan sumber data berasal dari artikel – artikel yang berasal dari jurnal-jurnal yang telah dipilih untuk menjadikan landasan dalam artikel ini. Analisis yang dilakukan ialah menggunakan hasil artikel ditambahkan dengan perspektif peneliti sebagai hasil penelitian dalam artikel ini. Secara keseluruhan, pendekatan yang komprehensif dan integratif diperlukan untuk meningkatkan produktivitas kerja, dengan mempertimbangkan berbagai dimensi dan faktor yang mempengaruhi keterikatan kerja, pengembangan karir, dan komitmen organisasi. Hasil artikel ini memberikan tambahan wawasan dan warna berkaitan dengan variabel yang berkaitan dengan bidang manajemen sumber daya manusia.
Customer Satisfaction and Logistics Company Reputation through Supply Chain Disruption Management Saribanon, Euis; Simarmata, Juliater; Yuliantini, Yuliantini; Wardana, Aditya; Ramdhany, M.Arief
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.51109

Abstract

Operations and supply chains of logistics companies can be disrupted by unplanned or unanticipated events. The purpose of this study is to determine the description of SCDM, customer satisfaction, and reputation of logistics companies in Jakarta, and to confirm the direct and indirect effects of SCDM on customer satisfaction and reputation of logistics companies in Jakarta. This research uses quantitative research methods. This study uses a questionnaire with a Likert scale with intervals of 1-9. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The findings of this study are (1) SCDM positively affects customer satisfaction; (2) SCDM affects corporate reputation directly and through customer satisfaction; and (3) customer satisfaction affects corporate reputation. Logistics companies can focus on the flexibility aspect of SCDM to adapt quickly to changes in demand or supply activities. In strengthening customer satisfaction, logistics companies need to emphasize the communication aspect, especially in ensuring the effectiveness of communication with consumers so that the level of customer satisfaction can be maintained and even improved. Reputation logistics companies can focus on the innovation aspect by utilizing advanced technologies such as artificial intelligence and automation to improve the efficiency and accuracy of overall supply chain management.
THE ECONOMIC VALUE OF HYDROLOGICAL SERVICES IN MENDALAM SUB WATERSHED, KAPUAS HULU REGENCY, WEST KALIMANTAN, INDONESIA Roslinda, Emi; Yuliantini, Yuliantini
Indonesian Journal of Forestry Research Vol. 1 No. 1 (2014): Indonesian Journal of Forestry Research
Publisher : Association of Indonesian Forestry and Environment Researchers and Technicians

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59465/ijfr.2014.1.1.1-8

Abstract

Forest ecosystem supports almost all of the needs of human being through its contribution of tangible and intangible values. Currently, the intangible values have gained less attention than the tangible values that cause underestimation of the total value of the forest conversion into other more tangibly profitable usages, and miss-management of the forest. One of the important intangible values is the hydrological value that has been hardly calculated until now. This research the intangible values of water for household, transportation, agriculture and fishing in Mendalam Sub Watershed, Kalimantan. The economic values calculated based on market prices, opportunity costs and consumer’s surplus methods. The results showed that based on the opportunity cost method the economic values of the hydrological services was about Rp 8,043,706,237.50 per year. Meanwhile, the economic values of the hydrological services based on the consumer’s surplus method gave lower value than the former method, i.e. Rp 8,031,351,664.60 per year. This study showed that the economic value of the hydrological services was very high, which has not been included in the calculation yet. However, without trees there would be no forest and all other values included water value would not exist. Consequently, current forest management should put forest ecosystem as important to consider.
Co-Authors Abdul Ghafar Abel Abel Aditya Wardana, Aditya Agusinta, Lira Aisyah Rahmawati Aji, Adnan Bayu Andri Primadi Andri Primadi Andriyanto Andriyanto Anom Baskoro, Dian Antonio, Marites Del Prado Aswanti Setyawati Bagus Aprian Budi Karyono, Aris Cecep Pahrudin, Cecep Dwi Meisyifa Kaoy Dwisilo Sucipto, Yuwono Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Emi Roslinda Erlin, Banun Euis Saribanon, Euis Fachry Azhar Fernanda Audi Fakhri Ghafar, Abdul Herlina Herlina Honny Fiva Akira Huber Yaspin Tandi Ika Utami Yulihapsari Indra Setiawan Indra Setiawan Indrawan, Rully Juliater Simamarta Kadarisman, Muh Kurnia Sinta, Azmieti Laurentius Bagus Permana Liana, Esti Lumuan, Lumuan Lut Mafrudo M. Arief Ramdhany Marthaleina Ruminda Sitorus Mudjiardjo, Mudjiardjo Mudjiarjo Mudjiarjo Muh Kadarisman Muh. Kadarsiman, Muh. Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Muhammad Thamrin Nashrullah, Nashrullah Nasrullah Nasrullah Oce Prasetya, Oce Olfebri Olfebri, Olfebri Payaman Manik Prasadja Ricardianto, Prasadja Primadi Candra Susanto Rahmayanti, Destya Retno Mawarti, Retno Rohana Sitanggang RR. Ella Evrita Hestiandari Sarfilianty Anggiani, Sarfilianty Sarinah Sarinah Silalahi, Dapot Hamonangan Siti Maemunah Siti Maemunah Sri Rahardjo Suharto Abdul Majid Sulistyaningsih, Erny Teddy Hardiand Tohir, Muhammad Veronica Veronica Wolfhardus Octavianus Basi Wynd Rizaldy Yana Tatiana, Yana Yoanyta Octora, Theresye Yulianti Keke Yusuf Yusuf