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All Journal JOURNAL AGRIBUSINESS JIKI Bioedukasi: Jurnal Pendidikan Biologi Jurnal Keteknikan Pertanian Tropis dan Biosistem FOKUS: Jurnal Kajian Keislaman dan Kemasyarakatan al-Afkar, Journal For Islamic Studies Jurnal Penelitian Kelapa Sawit Scientific Journal of Reflection : Economic, Accounting, Management and Business Alignment: Journal of Administration and Educational Management Andragogi: Jurnal Diklat Teknis Pendidikan dan Keagamaan Manutech : Jurnal Teknologi Manufaktur Journal of Authentic Research on Mathematics Eduacation (JARME) Mudir : Jurnal Manajemen Pendidikan Majalah Sainstekes ULIN: Jurnal Hutan Tropis JURNAL EKONOMI SYARIAH Jurnal Riset Teknologi Industri Buletin Palma GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences CITRA JUSTICIA : Majalah Hukum dan Dinamika Kemasyarakatan International Journal of Digital Entrepreneurship and Business (IDEB) Jurnal Info Sains : Informatika dan Sains Jurnal Pengabdian Teknologi Tepat Guna Jurnal Kolaboratif Sains Jurnal Teknoif Teknik Informatika Institut Teknologi Padang JURNAL AGROINDUSTRI HALAL SI-MEN (AKUNTANSI & MANAJEMEN) STIES Prosiding Simposium Nasional Rekayasa Aplikasi Perancangan dan Industri Prosiding Seminar Nasional Teknik Sipil UMS Borobudur Informatics Review Consensus : Jurnal Ilmu Hukum MULTIPLE: Journal of Global and Multidisciplinary Parapemikir Jurnal Ilmiah Farmasi Finest : Jurnal Riset dan Pengembangan Ekonomi Islam Prosiding Seminar Nasional Unimus Jurnal Riset Teknik Komputer Animal Production AT-TAKLIM: Jurnal Pendidikan Multidisiplin Jurnal Teknik Sipil Jurnal of Syiah Kuala Dentistry Society Journal of Business Integration Competitive
Agus Susanto
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Lecturer Performance, Academic Service Quality, Availability of Facilities on Student Satisfaction at Stain Kepulauan Riau Dvi Afriansyah; Razaki Persada; Agus Susanto
Mudir : Jurnal Manajemen Pendidikan Vol. 7 No. 2 (2025): Juli : Mudir : Jurnal Manajemen Pendidikan
Publisher : Prodi. Manajemen Pendidikan Islam, Fakultas Tarbiyah, Institut Pesantren Sunan Drajat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55352/mudir.v7i2.1688

Abstract

Lecturer Performance, Academic Service Quality, Availability of Facilities and Infrastructure in Islamic universities have a major impact on the quality of education, scientific development, and entry into the institution. Based on initial observations, STAIN Sultan Abdurrahman Kepri has a low level of Student Satisfaction in 3 aspects. This research is a quantitative study. The primary data source was obtained from students of STAIN Sultan Abdurrahman Kepulauan Riau consisting of 11 study programs with a total of 92 students. The instrument used to collect data in this study was in the form of a digital questionnaire as the main instrument and observation as a supporting instrument. The results of this study Constant (15.707), This shows the basic value of student satisfaction when all independent variables are zero. In this context, the theoretical value that shows the basic level of satisfaction without the influence of lecturer performance, academic service quality, or the availability of facilities and infrastructure. Lecturer Performance (0.175), This coefficient shows that every one unit increase in lecturer performance, assuming other variables remain constant, will increase student satisfaction by 0.175 units. This shows that lecturer performance has a positive and significant influence on student satisfaction. Academic Service Quality (0.191), This coefficient shows that every one unit increase in academic service quality, assuming other variables remain constant, will increase student satisfaction by 0.191 units. This indicates that the quality of academic service also contributes positively and significantly to student satisfaction. Availability of Facilities and Infrastructure (-0.011), This negative coefficient shows that every one unit increase in the availability of facilities and infrastructure, assuming other variables remain constant, will reduce student satisfaction by 0.011 units, this shows that the availability of facilities and infrastructure is still inadequate, and needs to be improved.
Analysis of Marketing Strategies in Improving Service Quality at Aska Printing and Photocopy Services Siregar, Nur Wahyuni; Ratih Amelia; Charles Barkley; Agus Susanto; Zakia Fadila
Journal of Business Integration Competitive Vol. 1 No. 2 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v1i2.22

Abstract

Marketing strategy is a critical component in increasing sales and competitiveness of both goods and services. This study aims to analyze marketing strategies in improving service quality at Percetakan and Fotocopy Aska, a printing business operating in a highly competitive area near university campuses in Medan. A qualitative approach was employed through interviews, observations, and documentation, with data analyzed using the SWOT method to identify the company's strengths, weaknesses, opportunities, and threats. The findings indicate that the overall service quality is rated as good, particularly in reliability and responsiveness. However, the assurance aspect received lower ratings and requires improvement. Promotional efforts through social media platforms such as WhatsApp, Instagram, and Facebook have proven effective in attracting new customers and maintaining the loyalty of existing ones. This study concludes that implementing appropriate marketing strategies and continuously enhancing service quality are essential to sustaining and growing printing service businesses in a competitive environment.
Co-Authors Abba Suganda Girsang, Abba Suganda Achmad Junaedi Sitika Adi Mas Sulthon Aditia Ginantaka Agus Eko Prasetyo Agustinah Setyaningrum Ahmad Fadli Ajat Rukajat Akhmad Sodiq Akil Aldy Sopandy Aliyah Salsabila Putri Amirsyah, Mochamad Badrudjamal Amirudin Andi Muhammad Yaqkin Andy Cory Wardhani Anissa Kusumaningrum Anto Budi Listawan Anto Budi Listyawan Antonius Agung Hartono Ardinata . Ari Kristiningsih Asep Nurhikmat Bagas Andrean BAMBANG SUSILO Bi Asngali Bobby Rizki Ramadhan Cahya Vikasari Charles Barkley Debora Tambunan Delfitriani Devia Febrina Dhimas Adha Aji Putra Diva Nur Vadia Dvi Afriansyah Eddy Eka Yudhiman Ervika Rahayu Novita Herawati Febri Kusnanto Febriana Adrimia Litany Kusuma Felisha Febriane BALAFIF Ferianto Hari Priwiratama Haryono Herman, Sriyana Hermanto Hermanto Heru Nurcahyo HRA Mulyani I Dewa Bagus Gde Khrisna Jayanta Nugraha Ika Puspa Satriany Ina Hendiani Indah Suasani Wahyuni Indarto Yuwono Ira Komara, Ira Irda Pratiwi Izzati Chatyarianti CHANAL Kanjalia Rusli Khoeruddin Wittriansyah Komang Sika Lieza Corsita M. Armando Ferdiansyah Manda Dwipayani Bhastary Martin Mega Sanjaya Meliana, Denis Agita Michael Martin Muhamad Kurniadi Muhammad Kurniadi Muhammad Mahameru Muhammad Nur Faiz Nanang Supena Nita Nurniza Noorsakti Wahyudi Novirsari, Emma Oman Somantri Prih Diantono Abda`u Purwono Hendradi Puti Sahara Putri Nur Afifah Qunik Wiqoyah R Renaningsih Rahmat Azid Muslim Rahmat Hidayat Rahmat Kurniawan Ramadhana Eka Wicaknono Ratih Amelia Ratih Hafsarah Maharrani Razaki Persada Renta Uli Nababan Rico Andi Guna Ridha Febriani Ridho Muarief Rifka Fauzia Bilqis Rika Handayani Robin Rudi Agus Hermawan S Sugiyatno Said Kelana Asnawi Saiful Akbar Saka Marga Redi Santi Purwaningrum Saparuddin Latu Saru Reza Sekar SAFITRI Setiya Nugroho Shakilla Zerlindah Maulana Sifa Aminatu Jahro Sinta Verawati Dewi Siregar, Nur Wahyuni Solly Aryza Sri Aprianti Tarigan Surna Lastri Tutus Sandrika Wahyunanto Agung Nugroho Wiharti Oktaria Purba Wijaya, Elyzabeth Yadi Fahmi Arifudin Yanti Rusyanti Yusron Sugiarto Zainuddin Zakia Fadila ⁠Tiara Khaerani Hasibuan