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Journal : EDUNursing

HUBUNGAN KOMUNIKASI TERAPEUTIK, WAKTU TUNGGU DAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN DI KLINIK ASY-SYIFA KUDUS Mukti, Muhammad Haykal Candra; Rusnoto, Rusnoto; Suwandi, Edi Wibowo
Jurnal EDUNursing Vol 9 No 1 (2025): April - Agustus 2025
Publisher : Universitas Pesantren Tinggi Darul Ulum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26594/edunursing.v9i1.5907

Abstract

This study aims to analyze the relationship between therapeutic communication, waiting time, and service quality to patient satisfaction at Asy-Syfa Clinic Kudus. Patient satisfaction is an important indicator in assessing the quality of health services. Factors such as good therapeutic communication, efficient waiting time, and optimal service quality are believed to have a significant role in increasing patient satisfaction. This study used a descriptive correlational design with a cross-sectional approach, involving 97 patients selected using accidental sampling techniques. Data were collected through questionnaires and analyzed using the Spearman rank test. The results of this study are expected to provide strategic recommendations for Asy-Syfa Clinic to improve service quality, optimize waiting time management, and improve the quality of therapeutic communication so as to increase overall patient satisfaction. Keywords: communication, waiting time, service quality, patient satisfaction
Co-Authors Ade Ima Afifa Afonita, Kiki Afriyanti Nurul Azizah Afriyanti Nurul Azizah Agus Susilo ahmad farid Ahmad Nur Syafiq Ahmad Nur syafiq Aisyah Susanti Alfian, Rafi Alfiatur Rochma Andriani, Diah Anik Wiyarni ANIS FITRIANI Anjrah Harmoko Annisa Surya Mustika Arief Adi Saputro Aristianti, Fina Sari Ayu Asiyatul Karomah Ayu Asiyatul Karomah Azizah, Intan Rismatul Azizi, Rofiqi Naufal Choirul Anas Damayanti, Mutiara Sukma Dedi, Blacius Delta Surya Kusuma Deni Ristiawan Desie Andriyani Dewi Hartinah Diana Tri Lestari Dicky Firman Setyono Djauhar Arif Edi Wibowo Suwandi Edi Wibowo Suwandi Edi Wibowo Suwandi Edy Soesanto Ery Yanuar Fadli Akbar Faizin Fania Nurul Khoirunnisa Ferry Dwi Cahyadi Firman Setyono, Dick Fitriana Kartikasari Fitriyana, Audina Galuh Renggani willis Gannis Ayu Fatmalsari Gayuh Ridho Ghazi, Tafta H, Royan Hadi Sabdo Hadi Wibowo Hadibashir, Hamim Zakky Haiya, Nutrisia Nu'im Heny Siswanti Hermawan, Hengki Himmatul Karimah Ika WAHYUNI Ika Widyawati Indah Retnosari Irfan Santosa Isradias M, Isradias Iwan Ardian, Iwan Jeki Pornomo Jeyssa Az-Zhukruf Nada Khofianto Khikmawati, Devi Kurnia Luluk Ulya M Purnomo M. Octaviano Eka Mahendra Mardiana, Sri Siska Maulida Andriyani Maulida Andriyani Menik Yuni Purwinarsih Muhamad Jauhar Muhamad Yunus Muhammad Agus Shidiq Muhammad Purnomo Muhammad Purnomo Mukti, Muhammad Haykal Candra Mustaqim Mustaqim, Mustaqim Nila Friscandani Noor Cholifah Noor Cholifah Noor Cholifah Noor Eswanti Noor Hidayah Noor Hidayah Noor Hidayah Nor Asiyah Nugroho, Abdylla Adhiyasa Nur Laily Nurfajri Lutfiana Prasetyo N, Agung pri Astuti Pri Astuti Rahayuningrum, Endah Tri Rastyardjo, Audriana Maharani Retnosari, Indah Risky Maulana Rizka Himawan Royan Hidayat RW, Galuh S, Irfan sabbaha sinai lillah Saiful Anwar Sa’adah, Arina Lis Septina Rahmawati Setiyani Widaristuti Setyo Puji Utomo Setyono, Dicky Firman Shoimatul Hidayah Shoimatul Hidayah Siska, Sri Siswiyanti, Siswiyanti Soebyakto Sri Karyati Sri Wahyuni Sukarmin Sukarmin Sukarmin Sukesih Sukesih Sukesih Sukesih, Sukesih Tri Ismu Pujianto Trisnawati Trisnawati Trisnawati Trisnawati Ulissyafa’ah, Lailatul Umi Faridah Umisara, Elinda Utomo, Setyo Puji Utomo, Tri Puji Wahyu Dewi Asmara Wiyarni, Anik Yulisetyaningrum Yuni Rustianawati Zahra, Sheva Jusuf Az Zuliana, Eva