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Yuni Lestari
SMA Muhammadiyah I Malang
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Journal : STI Policy and Management Journal

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Management Model of Telemedicine Services in Post- Covid-19 Era: A Systems Thinking Approach Megawati, Suci; Ansar, Muhammad Chaeroel; Lestari, Yuni
STI Policy and Management Journal Vol 10, No 1 (2025): STI Policy and Management
Publisher : National Research and Innovation Agency, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/STIPM.2025.409

Abstract

To benefit community welfare, a set of policies to improve access to—and the quality of—basic health services by encouraging thorough efforts via technological adoption is necessary, such as by implementing telemedicine. This study aims to determine the readiness of telemedicine adoption and evaluate telemedicine implementation policies to enhance community welfare in the post-COVID-19 era. Using a case-study and qualitative descriptive method, the data were analyzed using Powersim Studio 10 through systems thinking approach. A post-COVID-19 Telemedicine Service Policy and Management Model was developed using system dynamics through simulation. Secondary data included COVID-19 case numbers and telemedicine platform usage during the pandemic. The findings reveal three key reinforcing loop (R) relationships in telemedicine service management: (1) the enhancement of service speed positively influences users’ convenience; (2) the improvement of telemedicine provision enhances the service simplicity and users’ convenience; and (3) a rise in telemedicine users stimulates improvements in service quality. These loops demonstrate mutual benefits, where advancements in one aspect positively affect others. These findings provide valuable insights for policymakers and providers to optimize telemedicine delivery in the post-pandemic era. Recommended actions include increasing public awareness of telemedicine's benefits and ensuring user-friendly platforms without compromising service effectiveness and efficiency.
Co-Authors ., Khoirunisa A Hadini, Hairil Abd. Rasyid Syamsuri Aditya Pratiwi Fitrianingrum AGUS PRASTYAWAN Agustin, Cindy Pramita Ainin Rizkiyah Ali Sunarso Alifviya, Dea Amsir, Rojani Andriana, Wiwin Ansar, Muhammad Chaeroel Anwar, Muhammad Khairul Aqni Solicha, Putri Irfa' Argyo Demartoto, Argyo Arie Wardhono Astutik, Wahyu Astutiningsih, Esra Audi Faradilla Rachman Azhari Sofyan Badrudin Kurniawan Biyan Yesi Wilujeng Bonifacius Vicky Indriyono, Bonifacius Vicky Budi Kristanto Candra Sari, Dewi Chandra, Tino O. Cindy Pramita Agustin Deby Febriyan Eprilianto Deki Zulkarnain Denah Suswati Desi Suci Handayani Dewi Erviana Dewi, Putri Aisyiah Rachma DIAN ARLUPI UTAMI Dibyo Adi Wibowo Dwi Siami, Risa Laili Edilburga Wulan Saptandari Elhefni Elhefni eri purwanti Erika Devi Udayanti esti saraswati Fanani, Abdul Fatah Fatya Nanda, Mohammad Rizki firdausah, aisyah Fitria Putri, Alvionita Fitrianingrum, Aditya Pratiwi Fuji Astuty Auza Gading Gamaputra Gazali, G Giovanny Bangun Kristianto Hadi Ismanto Hayuningtias, Kristina Anindita Hendra Dwi Kurniawan, Hendra Dwi Hidayatullah, M Syarif Istiarto Istiarto Joko Sujono Kurnia Sandy, Iqbal Kurniawan, Dwi Setia La Ode Arsad Sani La Ode Muhamad Munadi Mahathir Muhammad Iqbal Maksudin , Maksudin Mardliah, Sjafiatul Megawati, Suci Melhanah Melhanah, Melhanah Muhammad Amrullah Pagala Muhammad Yusuf Muhtarom, Yusuf Murtiningtyas, Amanda Naim, Yogi Udchuli Natsir Sandiah Noviyanti NOVIYANTI Noviyanti Noviyanti, Noviyanti Nur Suci Kirana Wati, Rendita Nurrachmaningrum, Aulia Putri Oktariyanda, Trenda Aktiva Ola Lazar, Josemari Pamungkas, Natalinda Patmi Kasih Pramudita, Thania Prasetyawan, Agus Prasetyo Isbandono Prasetyo, Muhammad Putri Dewata, Tazkya Sadiva Rachman, Audi Faradilla Rahmad Afri Ramdani Rahmadani, Ayu Lika Ramadhanti, Rizqa Rina Firliana Rismawati, Firly Imelda Rohadi Wibowo, Djoko Rupita, Rupita Sandi, Kemal Sari, Yuyun Eka Kartika Satrio, Satrio Adji Syahidillah Sepvika Atita Sari SJAFIATUL MARDLIYAH Sukarsono, Faza Muhammad Supriyadi, Audrey Indra Mustika Cahya Susanta, Agus Syaiful Asikin Syamsuddin Syamsuddin TAKDIR SAILI Taufeni Taufik Triana Kusumaningsih Utami, Amelia Tri Wardana, Nico Indra Warsini Warsini WENI ROSDIANA Wibisono, Haryo Kunto Widi Winarni, Endang Winata, Muhammad Danu Wisnumurti, Reza Woro Supadmi Wulansari, Kiki Yohanes, Yulius Yuli Fajar Susetyo Zainurrafiqi, z