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All Journal JUIMA : Jurnal Ilmu Manajemen Neo-Bis Jurnal Mitra Manajemen Jurnal Mitra Pendidikan Fokus Ekonomi The Spirit of Society Journal : International Journal of Society Development and Engagement Jemasi Jurnal Ekonomi Manajemen dan Akuntansi Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen JURNAL EKSBIS International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Manajemen Dirgantara Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal EMA (Ekonomi Manajemen Akuntansi) Journal of Applied Management and Accounting Science (JAMAS) Prosiding Konferensi Nasional PKM-CSR EKONOMIKA45 Surplus: Jurnal Riset Mahasiswa Ekonomi, Manajemen, dan Akuntansi Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Manajerial Bisnis Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA) Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Dewantara: Jurnal Pendidikan Sosial Humaniora Jurnal Mahasiswa Manajemen dan Akuntansi The Es Economics and Entrepreneurship MAP (Jurnal Manajemen dan Administrasi Publik) JURNAL EKONOMI BISNIS DAN MANAJEMEN Journal of Management and Creative Business Trending: Jurnal Manajemen dan Ekonomi West Science Interdisciplinary Studies Jurnal Ilmiah Research and Development Student West Science Interdisciplinary Studies Jurnal Ekonomi Bisnis dan Manajemen Jurnal Ilmiah Ekonomi dan Manajemen West Science Social and Humanities Studies JURNAL ILMIAH PENELITIAN MAHASISWA JURNAL RUMPUN MANAJEMEN DAN EKONOMI JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Inspirasi Ilmu Manajemen JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Jurnal Ekonomi, Bisnis dan Sosial Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Woro Utari
Universitas Wijaya Putra
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Journal : JUIMA : Jurnal Ilmu Manajemen

 1 
MEMBANGUN KEPERCAYAAN PASIEN MELALUI KUALITAS LAYANAN, IMAGE DAN KEPUASAN PASIEN Woro Utari; Susetyorini; Umi Elan
JUIMA : JURNAL ILMU MANAJEMEN Vol 11 No 2 (2021): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

This study aims to determine and analyze the effect of service quality, image and satisfaction on patient trust at PHC Surabaya Hospital. The object of this research is PHC Surabaya Hospital with the unit of analysis in this study is the patient / patient's family. Data were collected using a questionnaire distributed to the respondents and then analyzed using SPSS. The data analysis technique in this study used descriptive analysis and multiple linear regression analysis. The results showed that most of the families using the PHC Surabaya hospital were women as much as 58%, worked as private employees and had a bachelor's education. The results also show that the service quality of the PHC Surabaya hospital is in the good category, but still needs to be improved. Based on the results of data analysis, it is known that service quality has a significant effect on patient trust. Besides, the image also has a significant effect on the patient's trust. Patient satisfaction has a significant effect on patient confidence in PHC Surabaya Hospital. Patient satisfaction has the greatest influence on patient trust.
PENGARUH KOMPENSASI, LINGKUNGAN KERJA DAN KEPEMIMPINAN TERHADAP KEPUASAN KERJA PEGAWAI KANTOR KECAMATAN TASIK PUTRI PUYU Hendra; Woro Utari; C. Sri Hartati
JUIMA : JURNAL ILMU MANAJEMEN Vol. 12 No. 1 (2022): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

The target of this research is as a tool to find out and analyze the impact of compensation, work environment, leadership on job satisfaction. This type of research is explanatory research and uses a quantitative approach. The population in this study were all 32 employees of the Tasik Putri Puyu Sub-District Office and using a census sampling of 31 people because the researchers were reduced. The method of analysis that will be applied in this research is to use multiple linear regression analysis. The research found that compensation, work environment, leadership and employee satisfaction at the Tasik Putri Puyu District Office were good. Compensation and leadership have a positive and significant impact on employee satisfaction. work environment has a positive but not significant impact on employee satisfaction.
PENGARUH BUDAYA ORGANISASI DAN KOMITMEN ORGANISASI TERHADAP KINERJA MELALUI MOTIVASI KERJA PEGAWAI DI KANTOR CAMAT TASIK PUTRI PUYU Selamet Riadi; Indra Prasetyo; Woro Utari
JUIMA : JURNAL ILMU MANAJEMEN Vol. 12 No. 2 (2022): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

The purpose of the study was to describe organizational culture, commitment, motivation and employee performance at the Tasik Putri Puyu Sub-district Office. To know and analyze the influence of organizational culture, commitment to motivation. The influence of motivation, organizational culture, commitment to employee performance, the influence of organizational culture and commitment to employee performance through motivation. Population and sample amounted to 31 people. The sampling technique used the census sampling method. Data were collected through questionnaires and documentation. Data analysis methods include validity testing, reliability testing and path analysis. The results of the analysis show that organizational culture, employee commitment, employee work motivation and employee performance at the Tasik Putri Puyuh sub-district office are all in high condition. Organizational culture does not have a significant influence on employee work motivation. Commitment has a significant effect on employee motivation. Work motivation has a significant influence on employee performance. Organizational culture has no significant effect on employee performance. Commitment has a significant effect on employee performance. Organizational culture has no significant effect on performance through work motivation. Commitment has a significant effect on performance through work motivation.
ANALISIS PERSEPSI DUKUNGAN ORGANISASI DAN KETERLIBATAN PEGAWAI PADA PRODUKTIVITAS KERJA DENGAN DIMEDIASI KEPUASAN KERJA Dini Peristiwanti Ningsih; Woro Utari; Indra Prasetyo
JUIMA : JURNAL ILMU MANAJEMEN Vol. 13 No. 1 (2023): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

To describe organizational support, employee involvement, job satisfaction and work productivity of the employees of the Bojonegoro Regency Community and Village Empowerment Service. To test and analyze the effect of organizational support and employee involvement on employee job satisfaction. the effect of job satisfaction, organizational support and employee involvement on employee work productivity, the effect of organizational support and employee involvement on employee work productivity through job satisfaction. This type of research is explanatory, the research approach used is quantitative. The population in this study were all employees in the Department of Community and Village Empowerment of Bojonegoro Regency as many as 34 people. The sample in this study were 25 employees. The sampling technique is census sampling / total sampling. Analysis of the data used in this study is using SEM PLS analysis. Organizational support, employee involvement, job satisfaction, and work productivity are in the high category. Organizational support and employee involvement have a significant effect on employee job satisfaction. Job satisfaction has a significant effect on employee work productivity. Organizational support and employee involvement do not have a significant effect on work productivity. Organizational support has a significant effect on employee work productivity through job satisfaction. Employee involvement does not have a significant effect on employee work productivity through job satisfaction
MEMBANGUN KEPERCAYAAN PASIEN MELALUI KUALITAS LAYANAN, IMAGE DAN KEPUASAN PASIEN Woro Utari; Susetyorini; Umi Elan
JUIMA : JURNAL ILMU MANAJEMEN Vol. 11 No. 2 (2021): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

This study aims to determine and analyze the effect of service quality, image and satisfaction on patient trust at PHC Surabaya Hospital. The object of this research is PHC Surabaya Hospital with the unit of analysis in this study is the patient / patient's family. Data were collected using a questionnaire distributed to the respondents and then analyzed using SPSS. The data analysis technique in this study used descriptive analysis and multiple linear regression analysis. The results showed that most of the families using the PHC Surabaya hospital were women as much as 58%, worked as private employees and had a bachelor's education. The results also show that the service quality of the PHC Surabaya hospital is in the good category, but still needs to be improved. Based on the results of data analysis, it is known that service quality has a significant effect on patient trust. Besides, the image also has a significant effect on the patient's trust. Patient satisfaction has a significant effect on patient confidence in PHC Surabaya Hospital. Patient satisfaction has the greatest influence on patient trust.
KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL INTERVENING PADA PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP PRODUKTIVITAS KERJA PEGAWAI Dewi Kristiyasari; Indra Prasetyo; Woro Utari
JUIMA : JURNAL ILMU MANAJEMEN Vol. 13 No. 1 (2023): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

The purpose of this study is to describe Perceived Organizational Support, Organizational Commitment, and Work Productivity at the Village and Community Empowerment Service of Bojonegoro Regency. To analyze the effect of Perceived Organizational Support and Organizational Commitment on the Work Productivity of employees at the Department of Community and Village Empowerment, Bojonegoro Regency. This research is an explanatory research and uses a quantitative research approach. The population is all employees of the Bojonegoro Regency Community and Village Empowerment Service, totaling 37 people. Total sampling technique or census sampling so that a sample of 37 people is determined. Methods of data collection with questionnaires and documentation. The data analysis technique used in this study uses path analysis which is then processed using Partial Least Square (PLS). The results showed Perceived Organizational Support, Organizational Commitment, and Work Productivity of Employees at the Community and Village Empowerment Service of Bojonegoro Regency in the high category. Perceived Organizational Support and Organizational Commitment all have a significant influence on the Work Productivity of Employees at the Department of Community and Village Empowerment, Bojonegoro Regency
PENGARUH DIKLAT DAN BUDAYA ORGANISASI TERHADAP KINERJA MELALUI MOTIVASI PEGAWAI KECAMATAN PANGGUNGREJO KOTA PASURUAN Mukaffi Khilmi; Woro Utari; Muninghar
JUIMA : JURNAL ILMU MANAJEMEN Vol. 13 No. 2 (2023): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

The purpose of this research is to describe the training conditions, organizational culture, motivation and performance of employees in Panggungrejo District, Pasuruan City. To test and analyze the effect of training and organizational culture on employee motivation. To test and analyze the direct effect of training, organizational culture and motivation on employee performance. To test and analyze the indirect effect of training and organizational culture on performance through the motivation of employees of the Panggungrejo District, Pasuruan City. This type of research is explanatory research. This study uses a quantitative approach. The population in this study were employees of the Panggungrejo District Office, Pasuruan City, totaling 44 people. As for the sample in this study amounted to 44 people. The research sampling technique was carried out using a saturated sample. Data analysis was performed by path analysis using the Partial Least Square (PLS) technique using SmartPLS software. The results of the study can be concluded that Performance, Training, Organizational Culture in the Panggungrejo District Office, Pasuruan City are in the very high category while work motivation is in the high category. Training has a significant effect on employee motivation. Organizational culture has a significant effect on employee motivation. Training directly has a significant effect on employee performance. Organizational Culture has no direct significant effect on Employee Performance. Work motivation directly has a significant effect on employee performance. Training indirectly has a significant effect on performance through employee motivation. Training indirectly has a significant effect on performance through employee motivation.
PENGARUH KEPEMIMPINAN DAN KOMUNIKASI TERHADAP KEPUASAN KERJA MELALUI MOTIVASI PEGAWAI DI KECAMATAN PANGGUNGREJO KOTA PASURUAN Yoyok; Woro Utari; Muninghar
JUIMA : JURNAL ILMU MANAJEMEN Vol. 14 No. 1 (2024): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

The purpose of this study was to determine the description of leadership, communication, motivation and job satisfaction of employees in Panggungrejo District, Pasuruan City, and to determine and examine the direct and indirect effects of leadership and communication on job satisfaction through employee motivation in Panggungrejo District, Pasuruan City. This type of research is explanatory research, the approach in this research is quantitative, the population of this research is all employees of Panggungrejo District, Pasuruan City, totaling 46 people. The sample is 44 people with total sampling technique. In this study, data analysis used SEM and PLS software. Based on the results of the analysis it can be concluded that leadership, communication, motivation and job satisfaction of employees in Panggungrejo District, Pasuruan City are in the high category. Leadership has a significant positive influence on employee motivation. Communication has a significant positive effect on employee motivation. Leadership has an insignificant positive effect on employee job satisfaction. Communication has a positive but not significant effect on employee job satisfaction. Work motivation has a significant positive effect on employee job satisfaction. Leadership has a significant positive effect on employee job satisfaction. Communication has a significant positive effect on employee job satisfaction.
PENGARUH PENGEMBANGAN KARIR DAN PERSEPSI DUKUNGAN ORGANISASI TERHADAP RETENSI KARYAWAN MELALUI KEPUASAN KERJA PADA BANK MANDIRI TASPEN KCP BOJONEGORO DAN LAMONGAN Cipto; Woro Utari; Nugroho Mardi Wibowo
JUIMA : JURNAL ILMU MANAJEMEN Vol. 14 No. 2 (2024): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

This study aims to describe career development, perceived organizational support, employee retention, and job satisfaction of employees at Bank Mandiri Taspen KCP Bojonegoro and Lamongan, and to analyze the direct and indirect effects of career development and perceived organizational support on employee retention through job satisfaction. This explanatory research employs a quantitative approach, using census sampling for the entire population of 31 employees, with data analyzed using Partial Least Square (PLS). The results show that retention, career development, and organizational support are categorized as very high, while job satisfaction is categorized as high. Career development does not have a significant direct effect on job satisfaction, but perceived organizational support does have a significant direct effect. Directly, job satisfaction, career development, and organizational support significantly affect employee retention. Indirectly, career development does not significantly affect employee retention through job satisfaction, while perceived organizational support does have a significant effect on employee retention through job satisfaction.
Co-Authors A Gafur A Gafur Abd Syakur Abdul Malik Achmad Faddlillah Administrator Administrator Afinda Mufidah Fitria Agung Suprastiyo Ahmad Fuad Ainul Huri Akmal Ismail Yatim Al Hakim Albat, Heru Andika Satria Bagaskara Anton Sugiarto Anwar Shodiq Arianto Pramudjadi Arik Nur Cahyo Arik Nur Cahyo Asep Heryyanto Aula Rakhmawati Aziizah Permata Ariani Bagus Teguh Santoso bagus teguh santoso, bagus teguh Bambang Priyanto Bismoko, Radityo Budi Endarto C. Sri Hartati C. Sri Hartati C. Sri Hartati Cahyanti, Dita Dwi Candra Sugiarto Cathrine Sri Hartati Chamariah Chamariah Chamariyah Chamariyah Chamariyah Chamariyah Chandra Kartika, Chandra Chatarina Sri Hartati Cipto Dadang Aris Subiantoro Danang Khurniawan Danang Khurniawan Darmanto Darmanto Dedy Karuniawan Dendi Apriliyanto Handika Putra Dewi Kristiyasari Dewi Purnamasari Diah Ayu Rahmawati Diah Vivi Astriyani Didik Darmadi Dini Peristiwanti Ningsih Djumardin Djumardin Dwi Budiyatno Eddy Suryanto Edelbertus Romo Ganggut Edi Dwi Purwanto Eereena Anastasia Hadipurnomo Eko Wahyu Hidayat Udjut Saputra eni yuliawati Errisona Mei Sandi Faidal Faidal Fitriyah Rosdianingsih Fransisca Romana Sunarmi Galih Permadi, Galih Gresika, Yaniar Hariwibowo Hariyanto ÔÇì Hartantien, Sinarianda Kurnia Haryono Haryono Haryono Haryono Hendra Heri Santoso Hermin Putri Indriasari Hidayatulloh, Mohammad Aris Indra Prasetyo2 Joice Soraya jurnalmap map jurnalpps pps Karlin Karlin Kartono Kartono Khabibur Rochman Khairul Alam Kresensia Darmawati Kurniawan Kurniawan Lucky Prasetya Lucky, Plori Tri Lukmanul Hakim Luqman Luqman M. Abdurachman Rochimi M. Arif Mukhlisin M. Luthfi Alif Utama Made Yudi Darmita Madinatul Munawarah Mahdalena S Mardiana Sukendah Hariati Mas’ud Mei - Indrawati Mei Indrawati Mei Indrawati Mei Indrawati, Mei Meitha Rahardianty Melyana Arta Sari Sirait Mochamad Fauzi Hasanudin Moh. Nur Efendi Mohammad Agusti Mokh. Idham Kholid Mujiati Mujiati Mukaffi Khilmi Mukhammad Imam Muhdi Mukhlisin Muliyani, Suci Muninghar Muninghar Muninghar Muninghar, Muninghar Nadia Alfrida Hermayani Nogroho Mardi W. Noor, Fauzian Novena Margaretta Novi Sulistya Nugroho Mardi Nugroho Mardi Wibowo Nugroho Mardi Wibowo Nur Aulia Soffa Nur Halimah Nur Hidayah Nurus Sobakh Oryz Setiawan Prasetyo, Indra Pratama, Duta Wira Prayogi, Yoga Adi Purwati, Kiki Dyah Putri, Rainy Alifa Rifa Febrianti R. Aditya Dwi Rubiantoro Rahayu Setyati Rahmawati Rahmawati, Diah Ayu Ratna Ratna Retno Wulandari Risca Ayu Rachmania Rizdika Mardiana Rosalia Fantika Dalima Rr.LismawatiHK, Rr.LismawatiHK Rudiatno Rusdiyanto Rusdiyanto Sahrul Sahrul Sanusi, Ruchan Sari Julita Sarie, Rena Febrita Selamet Riadi Selamet Riadi Selvy Virginita Orizanti Setiawanto, Edhi Juli Sinarianda Kurnia Hartantien Siti Ismawati Siti Komariah Sonya Nova Anggini Supranda Sri Hartati Sri Hartati Sri Kartini, Sri Sri Lestari, Veronika Nugraheni Sri Mulyani Subhan Nofemri Subijanto Subijanto Subijanto ÔÇì Subijanto Subijanto Sugiono ÔÇÄ Suhariyanto ÔÇÄ Suliswanto, Suliswanto Supriyadi Supriyadi Supriyadi Suroso suroso Susetyorini Susetyorini Susilo Utomo Susilo, Dwi Joko Sutrisno, Sutrisno Syaiful Azmi Titis Asmarani Tri Andjarwati Umi Elan Umi Elan Vivit Nurhidayah Wadi Reina Anggraini Wahyu Nugroho Wahyuni, Triana Wan Sasriani Waras Waras Wasis Budiarto Wawan Gunawan Wawan Gunawan Wispandono Moch Wiwin Candra Wulandari, Siti Rahmawati Yoga Adi Prayogi Yohannes Sugiarto Yoyok YUNI ASTUTI Yustika Chandra Murthy Yuswa Dolar Tri Sendik Aksa