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Journal : Journal of Computer Science and Information Systems (JCoInS)

Analisis Kepuasan Orangtua Dalam Sistem Pendidikan Ponpes Dengan Pendekatan Servqual dan Structural Equation Modelling (SEM) Manao, Ibnu Afandi; Khairul, Khairul; Helmandi, Asrul; Pohan, Muhammad Zainal Arifin; Sumiran, Sumiran
Journal of Computer Science and Information System(JCoInS) Vol 7, No 1: JCoInS | 2026
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v7i1.9078

Abstract

This study aims to analyze parents' satisfaction with the educational system of Islamic boarding schools using the Service Quality (SERVQUAL) and Structural Equation Modelling (SEM) approaches. The increasing number of Islamic boarding schools and the growing public demand for quality educational services require educational institutions to provide optimal services. This research employed a quantitative method by collecting data through questionnaires distributed to parents of students at Ar-Raudlatul Hasanah Islamic Boarding School. The service quality dimensions analyzed include tangibles, reliability, responsiveness, assurance, and empathy. The data were analyzed using SEM to examine the relationship between service quality dimensions and parents’ satisfaction. The results indicate that service quality has a positive influence on parents’ satisfaction. Several SERVQUAL dimensions significantly contribute to increasing satisfaction, particularly assurance and empathy. These findings suggest that improving educational service quality, including facilities, communication, and educator competence, plays an important role in enhancing parents’ satisfaction. This study is expected to provide insights for Islamic boarding school management in developing strategies to improve educational service quality sustainably.
Co-Authors , Heriyati Chrisna A.A. Ketut Agung Cahyawan W Ade Guna Suteja Agung, Tri Cahya Agus Junaidi Ahmad Rifai Ahmad Sulaiman Ajidirman Amelia, Puspa Andreas G. Nainggolan Andri Ismail Sitepu Andysah Putera Utama Siahaan Arif Rahman Aulia, Wina Baehaqi Darma Putra Lubis Darmeli Nasution Dhimas Prayogi Dimenta, Rivo Hasper Dina Marsauli Sibarani Efendi Idris Efrianti, Kumara Eka Putra Eko Hariyanto Eril Syahmaidi, Eril Ernati, Ernati Erni Jumilawaty Fachrul Razi Farensha, Harniken Faza Wardanu Damanik, Dwi Fikri Fikri Gultom, Yenni Amelia Harahap, Ilham Hakiki Harahap, Muhammad Ali Badrun Harahap, Sutan Putra Nauli Harmanto, Rudi Hartono Sinambela, Sugi Haryono, Yono Hasibuan, Rosmidah Hasmi Syahputra Harahap, Hasmi Syahputra Helmandi, Asrul Hendra Hidayat Hendrawan, Jodi Hendri Tanjung Hery Widijanto Hesti Wahyuningsih Hurip Pratomo Imelda, Sonya Indra Angkat, Chairul Irwan Irwan Irwan Syahputra, Irwan Iwan Purnama jani, nur Jantianus - Jantianus, Jantianus Jelly Rolley Sitompul Karo Karo, Sastra Khairil Putra Khairunnisa, Putri Lamsihar Banjarnahor Leni Marlina Leni Marlina Lestari, Rizky Putri Lubis, Darma Putra Lubis, Ika Nazira Luky Harefa, Ade May M. Azhari Rizko MAHMUL SIREGAR Malau, Nurul Hidayah Manao, Ibnu Afandi Manullang, Helentina Mariance Mardiah, Nia Marzuki Sianturi, Ismail Maskito Asmadi Soerjoasmoro, Maskito Asmadi Maulisa Syahputri Mohammad Afzal Mahmood, Mohammad Afzal Mohammad Ramli Muhammad Dafa Alfikri Muhammad Haramain Muhammad Hasyim As'ary Muhammad Iqbal Muhammad Raihan Harahap Muhammad Wahyudi Nabila, Nanda Naibaho, Dameria Najib, Muhammad Chairul Nasharuddin Mas Natalia Nahampun Nathania Asyifa Nazar Saputra, Risfan Netti, Syukma Niska, Debi Yandra Noor, Maimuddin Noviani, Noviani Nur Asiah Nurdin Nurdin Nurdin Nurdin Nurhalizah, Nurhalizah Nurwijayanti Parisca, Parisca Pasaribu, Ryan Fahreza Po Abas Sunarya Pohan, Muhammad Zainal Arifin Pratiwi, Andira Pratiwi, Intan Putra, Donas Putra, Heri Eko Rahmadi Putri Rahmadani, Putri Rahayu Puji Suci Rahmaniar Rahmaniar, Rahmaniar Rahmat Hidayat Rambe, Kumpulan Razaq, Abdul Reza, Restu Rezkinah Rambe Rian Farta Wijaya Rina K. Kusumaratna, Rina K. Rina Sari RINI INDAHWATI Ritonga, Irna Alfaini Ritonga, Solahuddin Asri Rizky Rinaldi Robin Antoni Rosmaida Tambun Rusdi Machrizal Rusydi Tanjung, Miftah Safrila, Ica Sagala, Fiqri Adam Sari Hsb, Junaida Sari, Debby Kaumala Sella Monica Br. Tarigan Septiani, Nadya Silaban, Indra Simamora, Siska Sinambela, Sugi Hartono Sipra Barutu Siregar, Erwin Syahputra Siregar, Nur Safrani Siregar, Rasina Juliana Siregar, Zunaidy Abdullah Siti Mentari Sitorus, Zulham Solly Aryza Sri Wahyuni Sugina, Sugina Sumiran, Sumiran Sunarti Susi Herawati Syahdewa, Budi Indra Syahputra, Hindra Syahputra, Nicky Syahputra, Zulfahmi Syahrudin Marpaung Syaiful Rahman Lubis Syamsiar, Syamsiar Syamsidah Lubis, Syamsidah Tamin, Boy Yendra Tasril, Virdyra Tavriyanti, Lisa Utomo, Rahmad Budi Vina Arnita Wardani, Dedy Chandra Wawan Wawan Wijaya, Rian Farta Wijaya, Rian Farta Wina Aulia Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Yati Pohan, Irna Yohannes France Limbong Zendrato, Sakharia