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All Journal El Dinar Jurnal Al-Qardh Jurnal Ilmiah Ekonomi Islam FENOMENA Mazahib Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen SAMARAH: Jurnal Hukum Keluarga dan Hukum Islam al-Afkar, Journal For Islamic Studies Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan SEIKO : Journal of Management & Business Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Darma Agung Jurnal Ekonomi JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) el-Buhuth: Borneo Journal of Islamic Studies Borneo International Journal of Islamic Studies Al-Tijary : Jurnal Ekonomi dan Bisnis Islam FENOMENA: Jurnal Penelitian International Journal of Accounting & Finance in Asia Pasific Profit: Jurnal Manajemen, Bisnis dan Akuntansi International Journal of Economics and Management Research International Journal of Management and Business Economics Transformasi: Journal of Economics and Business Management Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Manajemen Riset Inovasi Borneo Islamic Finance and Economics Journal (BIFEJ) Al-Imam : Journal on Islamic Studies, Civilization And Learning Societies INASJIF Journal of Information Systems Management and Digital Business Proceedings of Femfest International Conference on Economics, Management, and Business Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Asian Journal of Management, Entrepreneurship and Social Science Proceedings of Femfest International Conference on Economics, Management, and Business Brilliant International Journal of Management and Tourism International Journal of Economics and Management Research Jurnal Inovasi dan Pengabdian ALKHIDMAH: Jurnal Pengabdian dan Kemitraan Masyarakat DIMASEJATI:Jurnal Pengabdian Kepada Masyarakat
Norvadewi
Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda
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Journal : inasjif

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PENGARUH FASILITAS MOBILE BANKING DAN KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH BANK SYARIAH DI PERUMAHAN BUMI PRESTASI KENCANA SAMARINDA Mohd. Cahyo Situmorang; Norvadewi Norvadewi; Irma Yuliani
Indonesian Scientific Journal of Islamic Finance Vol 1 No 1 (2022): Indonesian Scientific Journal of Islamic Finance
Publisher : FEBI Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/inasjif.v1i1.4717

Abstract

In this new normal era, people are increasingly aware of the importance of technology to facilitate transactions, especially during the Covid-19 virus era, considering that no one knows when the Covid-19 Virus will end. In the beginning, the residents of Bumi Kencana Residence became customers, many of whom came from mortgage financing (House Ownership Credit) and then continued as customers of Islamic Banks. banking and service quality on customer satisfaction of Islamic Banks. The purpose of this study was to determine the effect of Mobile-Banking Facilities on customer satisfaction of Islamic banks. Knowing the effect of Service Quality on customer satisfaction of Islamic banks, Knowing the effect of Mobile-Banking Facilities and service quality simultaneously on customer satisfaction of Islamic banks. research is quantitative research using primary data types. In this case, the researcher uses questionnaires to obtain data information. And secondary data In this case the researcher obtains secondary data from various references such as books related to research. the dependent variable used is customer satisfaction and the independent variable is mobile-banking facilities and service quality. The results showed that mobile-banking facilities and service quality had a significant effect on customer satisfaction using mobile-banking at Bumi Prestasi Kencana Housing Estate Samarinda. In the variable of mobile-banking facilities, namely tcount 2.619 > ttable 0.227, then H0 is rejected and Ha is accepted, meaning that the mobile-banking facility variable has a significant effect on customer satisfaction variables. on the service quality variable, namely tcount 4.245 > ttable 0.227, then H0 is rejected and Ha is accepted, meaning that the service quality variable has a significant effect on the customer satisfaction variable.
Co-Authors Adrian Febriana Dima Adrian Febriana Dima Akhmad Baidun Akhmad Nur Zaroni Akmal Abdullah Akmal Abdullah Andri Haryono Andy Ismail Angga Kurniawan Anggara Setya Saputra Angrum Pratiwi Anizir Anizir Anton Priyo Nugroho Anwaril Hamidy Ardianto, Rian Arief Yanto Rukman Arief Yanto Rukmana Arifin Bagea Arista Wibowo Armadi Raga Arrifia Nurriqli Arum Kumala Dewi Aulia Rahman, Gusti Betty Rahayu Betty Rahayu Billy B.R. Manueke Cakranegara, Pandu Adi D Yadi Heryadi Daniel L. Pakiding Darmawati Darmawati Dedy Mainata Desi Ratna Sari Diah Paramita Kusuma Wardani Dina Zhifari Mahdiyyah Disma Marvianthi Edi Sofian Elleny Novia Rini Faadhilah, Rifdah Farida Akbarina Febry Ani Saputri Ferdinandus Sampe Filus Raraga Fitria Rahmah Fitriah, Desi Frans Sudirjo Hariandy Hasby I Nyoman Tri Sutaguna Ilham Saleh Indah Hermayulia Irma Yuliani Ivonne Ayesha Kadeni Kadeni, Kadeni Lara Aziza Putri Luckhy Natalia Anastasye Lotte Maria Lusiana Yulianti Marisa Ayu Ningsih Mohd. Cahyo Situmorang Muhaimin Muhaimin Muhammad Asir Muhammad Hasbi Muhammad Qasidy Muhammad Yusuf Muhammad Yusuf Murwani Wulansari Nada Watuzzahra Najma Maulidia Muniroh Nugraha, Muhammad Agung Nugraha Nur Rahmatullah Nuratfal Romadhan Asmi Nurul Fadhilah Okta Karneli, Okta Oti Kusumaningsih Panetir Bungkes Rahmah, Fitria Raihanah Raihanah Ratna Agustina Ratu Haika Ratulia, Yaya Rebecha Prananta Rian Ardianto Risa Mayasari Risa Mayasari Sandra Sriwendiah Selamah Maamor Shahid Manalundong Siti Mursyidah Sufyani HS Sumarni Sumarni Sumarni Sumarni Sunyoto Sutiyan, Ory Syafari Jamel Sy. Nurul Syobah Syamsu Rijal Syata, Samsir Tika Parlina Tika Parlina Tika Parlina Tikawati Tikawati Tikawati Tikawati Wahdatun Nisa Wandi Kurniadi Yanti, Dharma Yeti Yeti Yovanda Noni Yovanda Noni Yuliani, Irma Yuni Mayanti Yusran Yusran Zarkasi, Zarkasi