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Journal : Central Community Development Journal

Sustaining employee well-being in hierarchical work communities: The roles of capability bundles and digital innovation channels in Indonesian hotels Amrullah, Romanda Annas; Arleiny, Arleiny; Imanto, Frenki; Moejiono, Moejiono; Prayitno, Prayitno
Central Community Development Journal Vol. 5 No. 2 (2025): December 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/ccdj.v5i2.1344

Abstract

This study examines how employee capabilities and technology-mediated channels shape well-being in hierarchical hotel contexts marked by coercive leadership. Drawing on Approach–Avoidance Motivation and Diffusion of Innovation, we theorize a resource-and-channels model in which (a) Exapro-a capability bundle combining professional experience and proactive personality-enhances employee well-being, and (b) electronic diffusion of innovation (e-DOI) strengthens the welfare returns to Exapro by providing safer, auditable pathways for idea sharing when face-to-face voice is risky. We test the model using a three-wave longitudinal design across 26 three- to five-star hotels in Central Java and the Special Region of Yogyakarta (Indonesia) with N = 100 employees concentrated in frontline, rotating-shift roles. Using PLS-SEM (SmartPLS 4), measurement properties met recommended thresholds. Results show that the direct effect of despotic leadership on well-being is not significant (H1 rejected) once resources and channels are modeled. By contrast, despotic leadership positively predicts Exapro (H2 supported), Exapro positively predicts well-being (H3 supported), and e-DOI positively moderates the Exapro → well-being link (H4 supported). The model explains a moderate share of variance in well-being (R² ≈ .52). The findings reframe leader–well-being debates by demonstrating a suppressed/contingent direct effect of despotism and highlighting that what employees can do (Exapro) and how they can safely make it visible (e-DOI) are pivotal for sustaining well-being. Practically, hotels should build experience-based scripts, select/develop for proactivity, and institutionalize digital codification of micro-innovations while strengthening leadership accountability.
Co-Authors Abda Abda Aditya, Ricko Akhmad Kasan Gupron Akhmad Kasan Gupron, Akhmad Kasan Aldoko, Fajar Surya Muhammad Alfaraby, Muhammad Nurullah Anak Agung Istri Sri Wahyuni Anandita Susatya, Renissa Velda Antony Damanik Ardhiana Puspitacandri Arisusanty, Dian Junita Arleen, Arleen Arleiny, Arleiny Asdiana, Femmy Athoillah, M. Fajar Atika Nur Syaharani Azizah, Dhea Putriana Cahya Azzahra, Nabila Putri Bagas Yoga Adhitama Setiawan Bariklana, Multazam Bayu Rahmiyarto Ar-Ridho Beniah William Oktavianus Yosey Budi Joko Raharjo Bugi Nugraha Dahri, M. Delta Romadhona Pangesti Dimas Dzaky Djauhari Djaka Dewa Soekarno Dwilestari, Yunita Putri Dyah Ratnaningsih Edi Kurniawan Eka Nurmala Sari Agustina, Eka Nurmala Sari Erika Chandra Wulandari Eva Rahmawati Fahrezi, Irgi Ahmad Faris Nofandi Faris Nofandi Femmy Asdiana Firdaus Sitepu Firmansyah, Ryzki Arif Ghedza Natava Blesynky Exzin Gunarti, Monika Retno Gusharianto H.I Arsantyo Hadi Wibowo, Amiruddin Hafid Ainul Yakin I.P. Turnip, Guntur Imanto, Frankie Imanto, Frenki Inaya Ajeng Larasati Indah Tiara Intan Sianturi Iqnatia Adinda Jannah, Prima Miftakhul Jasmine, Shifa El Kensiwi, Fitri Kristin Anita Indriyani Kusumawati , Elly Kusumawati, Elly Lazim, Ahmad Lusy Tunik Muharlisiani M.A Praugusta Mirianto, Agus Dina Mochklas, Mochammad Moejiono Moejiono Muhammad Hudha Ikhsani Mulyani, Allya Salsabila Putri Nabila Putri, Imas Aulia Ni Komang Yuli Kartika Sari Novandi, Faris Nugraha, Bugi Nurdiansari, Henna Ogirima Onivehu, Adams Oktavia, Wahyuni Onivehu, Adams Ogirima Perkasa, Muhammad Isnanda Bintang Pratama, Rizki Adi Prayitno Prayitno Prayitno Prayitno Purwitasari, Diyah Putra, Theokoka Herfian Putri Naftali, Salsabila Putri, Indah Ayu Johanda Putri, Natasya Riswanto Rahkman, Rizqi Aini Rahmawati, Maulidiah Rakhman, Rizqi Aini Ratnaningsih, Dyah Rizki Adi Pratama Rizqi Aini R Rizqi Aini Rakhman Rohi, Saifurahman Rostantia, Titania Yeri Sandi, Wulan Marlia Sa’diyah, Halimatus Sianturi, Intan Sriningrum, Kadek Dwi Suryadi, Awel Susanto , Novrico Susanto, Novrico Sutralinda, Dety Syah, M. Adil Teguh Pribadi Trisnowati Rahayu Upik Suryandari Vigih Heri Kristanto Vigih Hery Kristanto Wahyu Kencono, Satrio Wani Sihaloho, Otri Wibowo, Amiruddin Hadi Widjatmoko, Eko Nugroho Winarno Y.B Kusumawardhana Yovananda Bayudewa Kusumawardhana ⁠Femmy Asdiana