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All Journal Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Mirai Management JURNAL MANAJEMEN JURNAL PENDIDIKAN TAMBUSAI Inovator : Jurnal Manajemen International Journal of Social Science and Business Widya Balina :Jurnal Ilmu Pendidikan dan Ekonomi Community Development Journal: Jurnal Pengabdian Masyarakat AKMENIKA Jurnal Ilmiah Wahana Pendidikan GANESHA: Jurnal Pengabdian Masyarakat juremi: jurnal riset ekonomi Transekonomika : Akuntansi, Bisnis dan Keuangan International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Journal Of Business, Finance, and Economics (JBFE) Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Jurnal Manajemen Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Seminar Nasional Pengabdian Kepada Masyarakat CASHFLOW : CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Economics and Business Journal Journal of Artificial Intelligence and Digital Business Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Manajemen Innovative: Journal Of Social Science Research Jurnal Manajemen dan Ekonomi Kreatif Benefit : Journal of Bussiness, Economics, and Finance Manajemen Kreatif Jurnal Seminar Nasional Hasil Penelitian LP2M UNM Trending: Jurnal Manajemen dan Ekonomi Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Manajemen dan Ekonomi (JIMBE) (JUMPER) Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Ininnawa: Jurnal Pengabdian Masyarakat Journal of Management Specialists Southeast Asia Journal of Business, Accounting, and Entrepreneurship Jurnal Inovasi Bisnis Manajemen dan Akuntansi Equivalent : Journal of Economic, Accounting and Management Journal of Innovative and Creativity MAXIMAL IJHABS Journal of Studies in Academic, Humanities, Research, and Innovation META - JOURNAL Jurnal Bersama Ilmu Ekonomi Jurnal Sipakatau CAPITALIS (JOURNAL OF SOCIAL SCIENCES) INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Tenri Sayu Puspitaningsih Dipoatmodjo
Program Studi Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Negeri Makassar
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The Role of Empathy in Enhancing Customer Satisfaction: A Case Study of Laundry Services in Makassar Dipoatmodjo, Tenri Sayu Puspitaningsih
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 1 No 5 (2024): June
Publisher : Abadi Institute

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Abstract

This study examines the role of empathy in enhancing customer satisfaction in the laundry service industry in Makassar City. Empathy is vital for building positive relationships by allowing service providers to better understand customers' feelings and needs. Through surveys and data analysis of laundry service users, the research identifies a significant correlation between high levels of empathy from providers and increased customer satisfaction. Key factors influencing empathy include employee training, interpersonal skills development, and an organizational culture that promotes empathy. The findings highlight the importance of empathy in a competitive market, offering insights for service management to improve customer experiences and foster loyalty through enhanced empathetic engagement.
Employee Perceptions of Company Welfare Programs: A Qualitative Study in the Financial Sector Dipoatmodjo, Tenri Sayu Puspitaningsih
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 2 No 3 (2025): February
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v2i3.312

Abstract

This qualitative study explores employee perceptions of company welfare programs within Indonesia's financial sector, focusing on a private banking institution. Through in-depth interviews with 15 employees across various divisions, the research reveals that while health benefits and work flexibility are highly valued, significant disparities exist between policy design and practical implementation. Key challenges include bureaucratic access barriers, generational differences in benefit preferences, and inconsistent awareness of available programs. The findings emphasize that organizational culture, management support, and effective communication are pivotal in shaping employee experiences of welfare initiatives. The study contributes to human resource management literature by highlighting the need for more adaptive, employee-centric welfare strategies that address both structural and cultural dimensions of implementation. Practical implications suggest organizations must enhance program accessibility, tailor benefits to diverse workforce needs, and strengthen internal communication to maximize welfare program effectiveness.
Resonating Within the Dynamo: A Phenomenological Exploration of Work Wellbeing Among Millennials in Jakarta's Startup Ecosystem Dipoatmodjo, Tenri Sayu Puspitaningsih
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 2 No 4 (2025): April
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v2i4.313

Abstract

This phenomenological study explores the lived experience of work wellbeing among millennial employees within Jakarta’s dynamic technology startup ecosystem. Through in-depth interviews with ten participants across diverse roles and startup stages, the research reveals that well-being transcends traditional financial metrics, emerging instead as contextualized resonance, a state of thriving within the environment’s inherent chaos, speed, and uncertainty. Four interconnected dimensions define this resonance: (1) Meaningful Contribution (alignment with personal values and tangible impact), (2) Autonomy and Flexibility (trust in self-management, albeit challenged by blurred boundaries), (3) Authentic Interpersonal Relationships (psychological safety and communal support as buffers against stress), and (4) Space for Growth (continuous learning and non-linear development pathways). The findings underscore that millennials derive profound satisfaction from co-creating innovation but require deliberate organizational support to mitigate burnout risks. This study advocates for human-centered HR strategies transforming Jakarta’s startup dynamism from a wellbeing challenge into a catalyst for resilience, retention, and holistic fulfillment.
Makkunrai Values and Women’s Professional Identity: A Phenomenological Study of Ethical Leadership and Human Resource Management in South Sulawesi Dipoatmodjo, Tenri Sayu Puspitaningsih; Arif, Hery Maulana; Latif, Abdul Halid
International Humanity Advance, Business & Sciences Vol 3 No 2 (2025): October
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i2.695

Abstract

This qualitative study explores the embodiment of Makkunrai values among professional women in South Sulawesi and their influence on Human Resource Management (HRM) practices. Drawing upon indigenous wisdom from Bugis-Makassar culture, Makkunrai encapsulates virtues such as integrity, empathy, humility, and spiritual consciousness—values that subtly shape leadership behavior, workplace ethics, and interpersonal relationships. Using an interpretative phenomenological approach, this research involved in-depth interviews with ten professional women across various organizational contexts. The findings reveal that Makkunrai values not only reinforce ethical leadership and emotional intelligence but also serve as a moral compass guiding decision-making and conflict resolution within the workplace. Furthermore, the study highlights how these local values can harmonize with global HRM principles, creating a culturally grounded framework for sustainable human capital development. The integration of indigenous ethics with modern management systems provides both theoretical insights and practical implications for promoting inclusive, value-driven HRM in Indonesia’s evolving professional landscape.
Entrepreneurship as Moral Practice: An Existential Phenomenological Study of Meaning, Care, and Digital Agency among Women MSME Entrepreneurs in Makassar Dipoatmodjo, Tenri Sayu Puspitaningsih
Journal Management & Economics Review (JUMPER) Vol. 3 No. 3 (2025): September
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i3.712

Abstract

This study explores the lived meanings of work and entrepreneurship among women-led micro, small, and medium enterprises (MSMEs) in Makassar through an existential phenomenological approach. Beyond income generation, these enterprises are moral and relational projects in which women negotiate identity, care, and purpose amid digital transformation and structural constraint. Fourteen female entrepreneurs from culinary, crafts, fashion, and digital micro-service sectors were interviewed and observed to capture first-person accounts of their entrepreneurial experiences. The analysis identified five key themes: work as moral and identity work, care-oriented agency, digital practices as meaningful mediators, resilience through ritual and narrative, and aspirational freedom within constraint. Findings reveal that entrepreneurship among these women embodies a form of moral economy grounded in dignity, familial responsibility, and community reciprocity. Digitalization emerged as both an enabler of creative expression and a new domain of vulnerability, underscoring the need for socially attuned and trust-based digital ecosystems. The study contributes to humanistic economics by framing women’s entrepreneurship as existential and relational labor, offering insights for policies and training programs that integrate financial inclusion, digital literacy, and psychosocial mentorship. Ultimately, it argues that inclusive economic development must center human meaning and moral purpose, not merely productivity metrics.
Pengaruh Lingkungan Kerja dan Budaya Organisasi Terhadap Kepuasan Kerja Guru dan Staf Pasca Pergantian Kepemimpinan di SMK Negeri 1 Bulukumba Syam, Muh. Lutfi; Kurniawan, Agung Widhi; Aslam, Annisa Paramaswary; Burhanuddin, Burhanuddin; Dipoatmodjo, Tenri Sayu Puspitaningsih
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3292

Abstract

Penelitian ini dilatarbelakangi oleh dinamika internal yang muncul di SMK Negeri 1 Bulukumba setelah terjadinya pergantian kepemimpinan pada tahun 2023. Pergantian tersebut membawa perubahan signifikan terhadap pola komunikasi, suasana kerja, serta karakter budaya organisasi di lingkungan sekolah. Perubahan ini memunculkan kebutuhan untuk menelusuri faktor-faktor yang memengaruhi tingkat kepuasan kerja para guru dan tenaga kependidikan, mengingat kepuasan kerja berperan penting dalam menjaga kinerja, loyalitas, dan keharmonisan di tempat kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif untuk mengetahui hubungan antara lingkungan kerja dan budaya organisasi terhadap kepuasan kerja. Sebanyak 89 responden yang terdiri atas guru dan staf administrasi terlibat dalam penelitian ini. Data dikumpulkan melalui observasi, wawancara, dan penyebaran kuesioner menggunakan skala Likert, kemudian dianalisis menggunakan regresi linier berganda. Untuk menguji hipotesis, digunakan uji t, uji F, serta analisis koefisien determinasi (R²) guna melihat besarnya pengaruh masing-masing variabel. Hasil penelitian menunjukkan bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap kepuasan kerja, sedangkan budaya organisasi memiliki pengaruh yang lebih dominan. Secara simultan, kedua variabel tersebut memberikan kontribusi besar terhadap peningkatan kepuasan kerja guru dan tenaga kependidikan. Temuan ini menegaskan bahwa suasana kerja yang nyaman, hubungan interpersonal yang baik, serta nilai-nilai budaya organisasi yang kuat mampu menciptakan lingkungan kerja yang harmonis, aman, dan produktif. Dapat disimpulkan bahwa keberhasilan kepemimpinan baru di SMK Negeri 1 Bulukumba sangat bergantung pada kemampuannya membangun budaya organisasi yang positif serta menciptakan iklim kerja yang kondusif. Namun demikian, masih diperlukan peningkatan dalam aspek partisipasi, komunikasi terbuka, dan kejelasan kebijakan agar kepuasan kerja seluruh anggota organisasi dapat terus ditingkatkan.
Kompetensi SDM dan Kinerja UMKM Perempuan di Makassar: Pendekatan Fenomenologis Dipoatmodjo, Tenri Sayu Puspitaningsih
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 3 No 1 (2025): Oktober
Publisher : Maximal Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya dan Pendidikan

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Abstract

Studi ini menginvestigasi bagaimana kompetensi sumber daya manusia (SDM) membentuk kinerja UMKM perempuan di Makassar melalui pendekatan fenomenologis yang menangkap pengalaman hidup, strategi adaptif, dan praktik manajerial sehari-hari. Temuan menunjukkan bahwa kompetensi bersifat multidimensional, mencakup resiliensi personal, manajemen praktis, keterampilan keuangan sederhana, adaptasi digital, dan pemanfaatan modal sosial sebagai sumber daya strategis. Kombinasi kompetensi teknis dan nonteknis ini menjadi kunci ketahanan usaha, terutama di tengah tekanan krisis dan keterbatasan akses pembiayaan formal. Modal sosial berperan sebagai sumber likuiditas alternatif dan mekanisme mitigasi risiko, namun ketergantungan berlebih menimbulkan potensi jebakan pembiayaan jangka panjang. Hasil studi menegaskan perlunya intervensi terintegrasi yang menggabungkan pelatihan teknis, literasi keuangan, fasilitasi pembiayaan, serta dukungan yang peka terhadap konteks gender dan budaya lokal. Penelitian ini memberikan kontribusi teoritis pada literatur kompetensi SDM dan pembiayaan UMKM perempuan, sekaligus menawarkan rekomendasi praktis bagi pemerintah, lembaga keuangan, dan ekosistem pendukung untuk memperkuat kapasitas perempuan pelaku usaha sebagai fondasi pembangunan ekonomi lokal yang inklusif dan berkelanjutan.
Negotiating Legitimacy, Enacting Care: A Phenomenological Study of Women’s Leadership in Start-ups in Makassar, Indonesia Dipoatmodjo, Tenri Sayu Puspitaningsih
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 2 No 6 (2025): August
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v2i6.367

Abstract

While start-ups are often celebrated as agile and egalitarian spaces that disrupt traditional hierarchies, women leaders within them continue to navigate gendered expectations, institutional ambiguities, and cultural constraints—particularly in emerging entrepreneurial ecosystems of the Global South. Drawing on in-depth phenomenological interviews with 10–12 women leading start-up teams across technology, creative, and service sectors in Makassar, Indonesia, this study explores how these leaders construct, enact, and sustain leadership amidst intersecting global norms and local socio-cultural logics. Findings reveal that participants engage in continuous relational labor to assert legitimacy, craft hybrid leadership models that blend strategic agency with communal care, and reinterpret domestic roles as both resources and constraints. Rather than conforming to dominant masculine entrepreneurial archetypes, they mobilize narrative, empathy, and ethical stewardship to build team cohesion and organizational identity. This research contributes to transnational feminist scholarship by centering the lived experience of women in Southeast Asian start-ups, challenging universalist assumptions in entrepreneurship theory, and highlighting the need for culturally grounded, gender-responsive support ecosystems.
The meaning of Pangngadakkang in HRM practice: ethnographic study on creative SMEs in Toraja Dipoatmodjo, Tenri Sayu Puspitaningsih
Journal Management & Economics Review (JUMPER) Vol. 3 No. 4 (2025): October
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i4.713

Abstract

This study explores the role of pangngadakkang—a Torajan cultural value centered on upliftment, respect, and mutual nurturance—in shaping human resource management (HRM) practices within creative micro, small, and medium enterprises (MSMEs) in Toraja, Indonesia. Using an ethnographic qualitative approach, data were collected over eight months through participant observation, semi-structured interviews, focus group discussions, and document analysis involving four creative MSMEs. The findings reveal pangngadakkang as an operative cultural grammar that redefines HRM across five themes: ethical leadership as moral custodianship, kinship-based recruitment and apprenticeship, ritualized workplace civility, moral economies of compensation, and youth-mediated technological modernization. These practices highlight a hybrid model of HRM that integrates modern business demands with deeply embedded cultural norms, fostering organizational resilience and worker dignity. However, tensions arise between cultural obligations and economic pressures, particularly in scaling enterprises and accessing formal finance. The study concludes that culturally informed HRM interventions, co-designed with communities and leveraging intergenerational knowledge exchanges, are essential to sustain Toraja’s creative industries. This research contributes to decolonizing HRM theory by foregrounding indigenous values as foundational to ethical and effective people management.
Culturally Rooted MSME Strategies: Integrating Local Wisdom into Cultural Tourism Development in Sulawesi Dipoatmodjo, Tenri Sayu Puspitaningsih
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 3 No 2 (2025): December
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v3i2.368

Abstract

This study investigates how local wisdom can be systematically integrated into the strategic development of cultural tourism MSMEs across Sulawesi’s diverse ethnic landscapes. Drawing on a qualitative multi-site case study approach, the research examines how cultural values—such as sipakatau, ma’bulo sibatang, and siri’ na pacce—shape entrepreneurial practices, organizational resilience, and community-oriented business models. Data collected through interviews, participant observation, focus groups, and document analysis reveal three primary integration pathways: symbolic reinforcement in branding and storytelling, operational cooperativeization rooted in kinship-based production systems, and strategic alliances with cultural councils and NGOs that institutionalize cultural integrity. The findings highlight both the strategic benefits and persistent barriers—including digital capability gaps, rigid funding schemes, and bureaucratic certification processes. The study argues that meaningful integration of local wisdom requires community-led governance, culturally sensitive institutional support, and participatory mechanisms that prevent cultural commodification from becoming extractive. By reframing entrepreneurship as a relational and ethical activity, the research offers actionable strategies such as culturally grounded digital incubators, micro-grant schemes tied to stewardship criteria, and regional MSME cooperation networks. Overall, the study positions cultural authenticity not as a constraint but as a competitive and ethical foundation for sustainable cultural tourism in Sulawesi.
Co-Authors A. Ainun Dwi Resky Amalia S A. Nur Habibie Jannah Abadi, Rahmat Riwayat Abdi Akbar Abdi Akbar Idris Abdul Halid Latif Agung Widhi Kurniawan Agustan, Andi Ahmad Adhiim Ahmad Raihan Al Bustani Ahmad Rais Alam, Nurul Itha Prihasti Amiruddin Tawe Amiruddin Tawe Amiruddin Tawe Amiruddin Tawe Anang Setiawan Anang Setiawan Anang Setiawan Andi Mustika Andi Mustika Amin Andi Tenri Fauziyah Ani Sofia Imburi Annisa Dewi Lebbi Annisa Nur Awalia Annisa Paramaswary Aslam Anugrah Nurjannah Anwar Anwar Anwar Anwar Anwar Anwar Anwar Anwar Anwar Anwar Ramli Anwar Ramli Anwar Ramli Anwar Ramli Arhan Tri Putra Aslam, Annisa Paramaswary Aslam, Annisa Paramswary Astuti Astuti Athaillah Hasyim Aulia Saputri Bahar Ayu Liyan Pratiwi Burhamzah, Rahmat Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Chalid Imran Musa Chalid Imran Musa Chalid Imran Musa Chalid Imran Musa Chalid Imran Musa Chalid Imran Musa Chalid Imran Musa Citra Ramadhani Anwar Dangnga, M. Taslim Dardina Julianti Darmawinata, Widhi Nugraha Sumiharja Dian Magfira Dwiyanti, Astri Efendy, Kayla Putri Zalsabila Enjel Baru Fadil Muhammad Fadli Yudistira Fahira, Jihan Farhan Amiruddin Fauzan, Muh Aghil Fikri Rahmat Utama Fiqram, Muh Haikal Fresiska Gufrana Gufrana Hanifa Ardiana Hardianti Hardianti, Hardianti Harta Mitha Hasbiah, Sitti Hasmunita Hasmunita Hasnidar Hasnidar Hawadi, Muhammad Taufik Hery Maulana Arif Hety Budiyanti Hety Budiyanti Hety Budiyanti, Hety Ilma Wulansari Hasdiansa Ilma Wulansari Hasdiansa Ilma Wulansari Hasdinansa Imam Sulaiman Indriani Maulida Tajuddin Irawati Irawati Isma Azis Riu Ismail Hamid Isman, Nurhasia Josafat Gracia Ginting Josafat Gracia Ginting Karman Khaidir Syahrul Khaidir Syahrul Khusnul Patima Latif, Abdul Halid Luthfi, Abdillah Khofiyal M. Ikhwan Maulana Haeruddin Majiding, Nurul Chalisa Mangean, Lilis Mita Dewi Asmara Muh Hidayatullah Muh Ichwan Musa Muh. Ichwan Musa Muh. Ichwan Musa Muh. Ichwan Musa Muh. Ilham Wardhana Muh. Muhtadi Muchtar Muh. Restu Abadi Ruslan Muh. Yushar Mustafa Muhaimil Sulhaid Muhammad Aisyar Mata Muhammad Akhsan Tenrisau Muhammad Idris Muhammad Ilham W.H Muhammad Ilham Wardhana Haeruddin Muhammad Yushar Mustafa Muhammad, Fadil Muis Dilla Musa, Muhammad Ichwan Mustikawati Annisa Nabila Tamrin Natsir, Uhud Darmawan Ni Komang Susilawati Nugrainda, Auliah Nur Afnih Suliman Nur Alfiani Riah Nur Annisa Nuranita Fitriani Nurhaisya Nurhaisya Nurlina Nurlina Nurman Nurman Nurman Nurman Nurman Nurmelisa Nursia Bala Nurul Chalisa Majiding Nurul Fadilah Aswar Nurwinda Patima, Khusnul Putri, Ade Lia Ramdani Rahmat Burhamzah Rahmat Riyadi Alam Rahmayani, Feby Rais, Ahmad Ramadhan, Muh. Resky Reggina sulistyawati makmur Rezky Amalia Hamka Rezky Amalia Hamka Rezky Amalia Hamka Ridfan Rifadly Abadi Risnayani, Andi Rizky Inninawa Muhammad Rizky Ruslan Rofiidah, Sabrina Amalia Romansyah Sahabuddin Ruma, Zainal Rusly, Muh. Ammar Haitsam Rusni Rusni, Rusni Safira Dewi Rahmadani Saldiaman Saldiaman Salsabila Qudratul Nada Hasan Sari, Nurul Fadila Siti Hasbiah Siti Hasbiah Sonda R, Steven Sriandara Salman Steviayu Lestari Syahrul, Khaidir Syam, Muh. Lutfi Tamara Audry Anandika Syahrir Taufiq, Farah Ramadhani Tawe, Amiruddin Titik Subaidah Tri Kurniawan Udin, Dindah Nur Safira P.U Uhud Darmawan Natsir Uhud Darmawan Natsir Vivia Tandi Pailan Zainal Ruma Zainal Ruma Zainal Ruma Zainal Ruma Zainal Ruma Zainal Ruma Zainal Ruma Zittaian Amelia Zulfajry Al Syafaat