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All Journal The Indonesian Journal of Communication Studies JRK (Jurnal Riset Komunikasi) Resona : Jurnal Ilmiah Pengabdian Masyarakat JURNAL PENDIDIKAN TAMBUSAI Journal on Education Perspektif Komunikasi; Jurnal Ilmu Komunikasi dan Komunikasi Bisnis JOURNAL OF INFORMATICS AND COMPUTER SCIENCE Bubungan Tinggi: Jurnal Pengabdian Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Mutakallimin : Jurnal Ilmu Komunikasi COMMICAST As-Sidanah : Jurnal Pengabdian Masyarakat Jurnal Telangke Ilmu Komunikasi (Telangke) At Tawasul: Jurnal Komunikasi dan Penyiaran Islam Jurnal Ilmu Komunikasi Journal of Administrative and Sosial Science (JASS) Journal of Educational and Cultural Studies Jurnal InterAct Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Jurnal Sarjana Ilmu Komunikasi (J-SIKOM) Jurnal Ilmiah Teknik Informatika dan Komunikasi Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora Kajian Ilmu Sosial Harmoni: Jurnal Ilmu Komunikasi Dan Sosial Lencana: Jurnal Inovasi Ilmu Pendidikan Journal of Management and Creative Business Jurnal Kajian dan Penelitian Umum Journal of Communication Studies and Society Triwikrama: Jurnal Ilmu Sosial JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Student Research Journal Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Filosofi: Publikasi Ilmu Komunikasi, Desain, Seni Budaya Jurnal Malikussaleh Mengabdi Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Jurnal Mahasiswa Antropologi dan Sosiologi Indonesia(JuMASI) Jurnal Bincang Komunikasi Konsensus: Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi Civilia: Jurnal Kajian Hukum dan Pendidikan Kewarganegaraan Ulil Albab Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Jurnal Cakrawala Akademika Proceedings of Malikussaleh International Conference on Multidisciplinary Studies (MICoMS)
KN, Jamiati
Universitas Malikussaleh
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Smart Governance dan Tantangan Pelayanan Publik Inklusif bagi Kelompok Rentan Yuli Santri Isma; Pangeran Putra Perkasa Alam Nasution; Fitria Akmal; Jamiati KN; Sarrah Kurnia Fadhilah
Jurnal Kajian dan Penelitian Umum Vol. 4 No. 3 (2026): Juni: Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v4i3.2424

Abstract

Smart governance has become a primary instrument for governments to enhance efficiency and effectiveness in public service delivery. However, the rapid migration of public services to digital platforms carries a risk of excluding vulnerable groups, including the elderly, persons with disabilities, marginalized women, the poor, and communities living in remote areas. This article aims to analyze the development of smart governance in public services, identify challenges faced by vulnerable groups in accessing digital services, and formulate strategies to strengthen inclusive smart governance. Employing a systematic literature review approach, this study synthesizes findings from academic articles, policy documents, and international organization reports published between 2018 and 2025. The analysis reveals a fundamental paradox: while digital transformation of governance has improved service efficiency for those with adequate digital access and literacy, it simultaneously creates new barriers for vulnerable groups. Three main challenges are identified: limited digital infrastructure access, low digital literacy, and service design that has not fully adopted universal accessibility principles. Digital exclusion not only harms social justice but also threatens the legitimacy of democratic governance and accelerates existing social inequalities. This article proposes a multidimensional strategy comprising equitable infrastructure expansion, universal design implementation, community-based digital literacy programs, participatory co-production mechanisms, responsible data governance, and ongoing inclusive impact evaluations. This article contributes to the development of digital governance that is not solely oriented toward technological efficiency but also toward social justice and inclusive public services.
Edukasi Anti-Bullying bagi Siswa Sekolah Dasar sebagai Upaya Menciptakan Lingkungan Belajar yang Aman dan Inklusif Depita Kardiati; Risna Dewi; Ferizaldi Ferizaldi; Syarifah Chairunnisak; Jamiati KN
Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Vol. 5 No. 2 (2026): Juni : Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jppmi.v5i2.2604

Abstract

A safe and inclusive learning environment is an important factor in supporting the educational process. However, various forms of bullying behavior, such as teasing, giving negative nicknames, and social exclusion, are still found in schools and may hinder the creation of a comfortable and child-friendly learning environment. This community service activity aimed to improve students’ understanding of bullying and its impacts, as well as to instill the values of mutual respect as an effort to create a safe and inclusive learning environment. The activity was conducted at SD Negeri 2 Muara Batu, Aceh Utara Regency, through the XXXVIII Community Service and Empowerment Program (KKN-PPM) of Malikussaleh University in 2026. The methods used were educational and participatory approaches implemented through preparation, implementation, and evaluation stages. The activities were carried out through socialization sessions, discussions, question-and-answer sessions, simulations, and educational games. The results showed an improvement in students’ understanding of the forms, causes, and impacts of bullying, including verbal, physical, and social bullying. In addition, students demonstrated more positive attitudes, such as increased awareness of respecting differences, treating peers with respect, reducing teasing behavior, and developing empathy and concern for others. The activity also received positive responses from the school, as it was considered supportive of character education and the creation of a more conducive learning atmosphere. Therefore, anti-bullying education through educational and participatory approaches can serve as an effective strategy for creating a safe, comfortable, and inclusive learning environment for elementary school students.
INTEGRASI TEKNOLOGI INFORMASI DALAM SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK: STUDI EVALUASI PADA DINAS KOMUNIKASI, INFORMATIKA DAN PERSANDIAN ACEH Depita Kardiati; Abdul Hafiz; Jamiati KN; Yuli Santri Isma; Syarifah Chairunnisak; Sarrah Kurnia Fadhillah; Fitria Akmal
JOURNAL OF INFORMATICS AND COMPUTER SCIENCE Vol. 11 No. 1 (2025): APRIL 2025
Publisher : Ubudiyah Indonesia University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jics.v11i1.4836

Abstract

Perkembangan teknologi informasi dan komunikasi telah mendorong transformasi digital dalam tata kelola pemerintahan, termasuk penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE). Pemerintah Aceh, melalui Dinas Komunikasi, Informatika, dan Persandian Aceh, berupaya mengimplementasikan SPBE guna meningkatkan efisiensi, transparansi, dan akuntabilitas pelayanan publik. Namun, dalam penerapannya, masih terdapat kendala seperti keterbatasan sumber daya manusia, infrastruktur teknologi yang belum optimal, serta belum terintegrasinya berbagai aplikasi yang digunakan. Penelitian ini bertujuan untuk mengevaluasi implementasi SPBE di Dinas Komunikasi, Informatika, dan Persandian Aceh, mengidentifikasi hambatan yang dihadapi, serta memberikan rekomendasi strategis untuk meningkatkan efektivitas sistem pemerintahan berbasis elektronik di tingkat daerah. Penelitian ini menggunakan pendekatan deskriptif kualitatif. Data dikumpulkan melalui wawancara dan observasi langsu. Hasil penelitian menunjukkan bahwa implementasi SPBE di Dinas Komunikasi, Informatika, dan Persandian Aceh masih menghadapi beberapa kendala utama, di antaranya: keterbatasan sumber daya manusia dengan kompetensi teknis yang sesuai, belum optimalnya infrastruktur jaringan dan kapasitas bandwidth, serta kurangnya integrasi antar aplikasi pemerintahan yang menyebabkan duplikasi data dan ketidakefektifan layanan. Rekomendasi untuk meningkatkan efektivitas SPBE, direkomendasikan adanya penguatan kapasitas SDM melalui pelatihan berkala, peningkatan infrastruktur teknologi informasi, serta integrasi sistem dan aplikasi guna menciptakan layanan digital yang lebih efisien dan responsif terhadap kebutuhan masyarakat. 
Strategi Komunikasi Pemasaran PT Citiasia Internasional dalam Mengembangkan Aplikasi Inidesaku Nida Nabila Putri; Jamiati KN
MUKASI: Jurnal Ilmu Komunikasi Vol. 2 No. 3 (2023): Agustus 2023
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/mukasi.v2i3.1627

Abstract

Indonesia has entered the digitalization era by utilizing technology. However, the gap in understanding between urban and rural communities is one of the obstacles to technological development in this country. PT Citiasia Internasional created the Inidesaku application which is aimed at building village communities so that they can compete in this era. In marketing the application, a marketing communication strategy is needed to achieve company goals. This made researchers interested in conducting research with the title "Marketing Communication Strategy of PT Citiasia Internasional in Developing Inidesaku Applications". The theory used is a marketing communication strategy by Kohler & Smith (Banjarnahor, et all, 2021), namely advertising, sales promotion, public relations & publicity, personal selling, direct marketing, sponsorship, corporate identity, packaging, point of sale & merchandising , as well as word of mouth. The results showed that PT Citiasia Internasional used 9 (nine) of 10 (ten) marketing communication strategies in accordance with the theory used. As for 1 (one) of 10 (ten) strategies that are not used is sponsorship, because it is not specifically on behalf of the Inidesaku application. The results of the study also state that personal selling (direct sales) is most effectively used in promoting the Inidesaku application to get clients.
Co-Authors Abdul Aziz Pamungkas Agung Firmansyah Akmal, Fitria Amanda Zafira Wijaya Aminah Swarnawati Ananda Devina Putri Andhika Prasetya Tamtama Putra Andika Arief Rachman Suharyadi Andriyani, Lusi Anjeli, Najwa Asa Afifatun Nazma Ashri Lutfia Ayu Putri Mungkasih Daniel Handok Darma Tri Putra Darma Tri Putra Dedi Feriadi Dedi Feriadi Della Fitria Deni Arya Saputra Depita Kardiati Dewi Suryaningsih Dinda Nuraini Divania Yovina Putri Elmalia Putri Fajarini, Sri Dwi Farhan Yut Wijaya Ferizaldi Ferizaldi Fina Abiyya Agustin Mubarokah Firyal Aqila Fitria Rosmi Hafiz, Abdul Hamzali, Said Handoko, Daniel Harinawati Hasanah Hasanah Hasna, Sofia Hawa Arofah Qudsy Himas Alhani Iga Desara Indriawan, Indriawan Ismail, Muchlis Ismianti, Rahma Kamaruddin Hasan Lailynisa Fadilla Iswadi Lilik Sumarni Lilik Sumarni Luqman Hakim Lutfia, Ashri Maretha Azzuhriyah Maura Azzakiyah Basya Maysya Tri Putri Mirna Kamisabila Muchlis Muchlis Muchlis, Muchlis Mufidatunnisa, Nisrina Muhammad Badri, Muhammad Muhammad Naufal Zundan Muhammad Nevo Bizaro Muhammad Rizky Ramadhan Muzhaffar Shidqi, Raihan Nadira Rachmadina Naila Waliya Hamima Nanda Ameliany Nazma, Asa Afifatun Nida Handayani Nida Handayani Nida Nabila Putri NUR HAMIDAH Nur, Fauziah Nurpahmi, Siti nuzhatussholehah, Nuzhatussholehah Oktaviana Anggraini Oktaviana Anggraini Oktaviana Purnamasari Oktaviana Purnamasari Oktaviana Purnamasari Pangeran Putra Perkasa Alam Nasution Prihastuti, Apsari Putri, Ananda Devina Putri, Bias Agprisyanda Putri, Elmalia Qorie Isnaen Fadilla Rahim, Norhayati Rafida Abdul Rahman Djalun Rianti julianah Rima Damayanti Risna Dewi Ritonga, Nursakinah Rivan Rio Saputra Sabrina Humaira Darmawy Said Hamzali Salsabila Saputra, Doni Fransiska Dwi Sarah Jovita Sarrah Kurnia Fadhilah Sarrah Kurnia Fadhillah Satrio Pambudi Sayed Ludhfi Selfiana Khoirunnisa Setia Amelia Shafa Khoirunnisa Sheilla Claudy Agatha Simbolon, Mario Kristian Siti Hafnidar Harun Siti Nur Afina Syarifah Chairunnisak Syifa Astasia Utari Syifa Astasia Utari Tarisya Utami Putri Taufiqqurahman, Muhammad Theofanny Trinita Aulia Zahra Untari Salsabila, Kania Uus Khusnul Khotimah Velda Ardia Velda Murdiana Vinca Melati Wadkhulli Jannati Priyoko Waliya Hamima, Naila Widya Maulya Winarsih Winarsih Winda Dwi Astuti Zebua Yuli Santri Isma YULIA RAHMAWATI Yurika Dita Pratiwi Zakiyyah Tsurayya Salim