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Muhamad Agus Mushodiq, Muhamad Agus
Universitas Ma'arif Lampung
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The Effect of Additional Employee Income Allowance (TPP) and Islamic Organizational Culture on the Quality of Internal Services at Sub-District Offices in Tulang Bawang Regency Rizal Ferdiansyah; Finny Ligery; Muhamad Agus Mushodiq; Ahmad Muklisin; Muhammad Yusuf; Subandi
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.9922

Abstract

This study aims to analyze the effect of Additional Employee Income (TPP) and Islamic Organizational Culture on Internal Service Quality in sub-district offices throughout Tulang Bawang Regency. The background of this research is based on the importance of improving public service quality, which is determined not only by external services delivered to the community but also by the quality of internal services among employees within governmental organizations. The provision of TPP as a performance-based incentive instrument and the strengthening of Islamic organizational values are considered strategic factors in enhancing employees’ motivation, discipline, and professionalism. This research employed a quantitative approach using a survey method. The population consisted of all Civil Servants (ASN) in sub-district offices across Tulang Bawang Regency, with a sample size of 134 respondents using stratified sampling techniques. Data were collected through questionnaires using a Likert scale and analyzed using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) approach. The results indicate that Additional Employee Income (TPP) has a positive and significant effect on Internal Service Quality. Likewise, Islamic Organizational Culture has a positive and significant influence on Internal Service Quality. These findings suggest that improving employee welfare through fair and performance-based financial incentives, combined with the internalization of Islamic values such as trustworthiness, honesty, responsibility, and professionalism, can significantly strengthen internal service quality within governmental organizations. This study implies that the synergy between material and non-material factors is essential for enhancing organizational performance and sustainable public service quality.
Co-Authors Abd Rahman Abd Gaffar Abdul Ghofur Abushihab, Eiman F. Adi Wijaya Agus Setiawan Ahmad Madkur Ahmad Muklisin Ahmad Muslimin Ali Imron Ali Muhtarom Amalia, Dian Risky Ambariyani Ambariyani Anailil Fasikhah Andika Ari Saputra Andika Ari Saputra Aprezo Pardodi Maba Bety Dwi Pratiwi Binti Khoiriyah Chaudhary, Muhammad Kasih Majeed Dedi . Dedi Wahyudi Devi Suraya Az-Zahra Diah Retno Ningsih Dwi Tobing, Dimas Eka Prasetiawati, Eka Eka Verawati Elyas Djufri Erni Zuliana Finny Ligery Finny Ligery Habib Shulton Asnawi Haikal Haikal Hara Permana Hidayatullah, Rizky Ibnu Burdah Ikhwan Aziz Q Khotim Hanifudin Najib Lasinem Lasinem Layli Tsurayya M. Sayyidul Abrori M. Zainal Arifin Maba, Aprezo Pardodi Masrurotul Mahmudah Masrurotul Mahmudah Mispani Mispani Mispani Mispani Mosaab Elkhair Edris Muhammad Rifqi Andreanto Muhammad Saifullah Muhammad Sulthon Muhammad Syaifullah, Muhammad Muhammad War'i Muhammad Yusuf Mukhlishin, Ahmad Muslimah Muslimah Nadzirun Nadzirun Nafi’atu Rohmah Nailul Izzah Nailul Izzah Ngali Zainal Makmun Nilawati Tajuddin Oktafia, Anita Prabowo Adi Widayat Pratiwi, Bety Dwi Revi Fradita Rizal Ferdiansyah Saidun Anwar Santoso, Haris Subandi Subandi Subandi Suhono Suhono, Suhono Suja'i Suja'i Thohir, Muhyidin Tsurayya, Layli Wahyudi Wahyudi Wahyudi Wahyudi Wahyudi Wahyudi wiwied pratiwi wiwied pratiwi, wiwied Zainal Makmun, Muh Ngali