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Journal : Kybernology : Journal of Government Studies

Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Pemerintahan di Kecamatan Rappocini Kota Makassar Haerana Haerana; Trilya Buana Sari; Andi Rosdianti Razak; Hamrun Hamrun
Kybernology : Journal of Government Studies Vol 2, No 2 (2022): Oktober 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v2i2.14218

Abstract

This study aims to determine the effect of employee performance on the quality of public services at the Rappocini District office. This study uses quantitative research methods as an effort to investigate the problem. The population in this study were all visitors and employees (State Civil Apparatus) at the Rappocini District office, totaling 54 people. Methods of data analysis using descriptive analysis and simple regression analysis. The results of this study indicate that (1) The results of the research conducted indicate that the performance of employees in the Rappocini District, especially the Rappocini District, can be said to be good, (2) The results of the research conducted indicate that the quality of service in the Rappocini District is good, (3) The results simple linear regression test, R2 test, and F test show that employee service performance has a significant influence on the quality of administrative services with a positive regression coefficient direction. Thus the results of testing for the hypothesis are accepted and mean that employee service performance has a positive and significant effect on the quality of administrative services at the Rappocini District office. The results of the analysis of employee performance variables are in the good category with an average score of 211.8 and the variable analysis of the quality of public services is in the good category with an average score of 2.36. Based on the results of the simple linear regression test, it shows that employee performance variables have an effect of 5.29% on the quality of administrative services at the Rappocini Sub-District Office, Makassar City.
Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Pemerintahan di Kecamatan Rappocini Kota Makassar Haerana, Haerana; Sari, Trilya Buana; Razak, Andi Rosdianti; Hamrun, Hamrun
Kybernology : Journal of Government Studies Vol. 2 No. 2 (2022): Oktober 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v2i2.14218

Abstract

This study aims to determine the effect of employee performance on the quality of public services at the Rappocini District office. This study uses quantitative research methods as an effort to investigate the problem. The population in this study were all visitors and employees (State Civil Apparatus) at the Rappocini District office, totaling 54 people. Methods of data analysis using descriptive analysis and simple regression analysis. The results of this study indicate that (1) The results of the research conducted indicate that the performance of employees in the Rappocini District, especially the Rappocini District, can be said to be good, (2) The results of the research conducted indicate that the quality of service in the Rappocini District is good, (3) The results simple linear regression test, R2 test, and F test show that employee service performance has a significant influence on the quality of administrative services with a positive regression coefficient direction. Thus the results of testing for the hypothesis are accepted and mean that employee service performance has a positive and significant effect on the quality of administrative services at the Rappocini District office. The results of the analysis of employee performance variables are in the good category with an average score of 211.8 and the variable analysis of the quality of public services is in the good category with an average score of 2.36. Based on the results of the simple linear regression test, it shows that employee performance variables have an effect of 5.29% on the quality of administrative services at the Rappocini Sub-District Office, Makassar City.
Co-Authors A. Mappasere, Fatmawati Abd Kadir Adys Abdi Abdi Abdi Abdi Abdi Abdi, Abdi Abdul Mahsyar Ahmad Harakan Akhmad Harye Sumitra Ishak Alamsyah, Habibie Andi Rosdianti Razak, Andi Rosdianti Andi Wahyuni Anggriani, Anggriani Annisa, St Murda Ansari, Muh Isa Arfah, Sitti Rahmawati Ariputri, Renita Asdar Asdar Aswar, Nurul Ayinun, Ayinun Bau Sri Sudarni Budi Setiawati Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin, Burhanuddin Congge, Umar Darlin Darlin Darlin, Darlin Dianpungkassari, Dianpungkassari Dinar, Intan Fatima Tuzahrah Eka Yulyana Elfiansya, Hafiz Fahira, Jihan Fais, Ahmad Fatmawada S Fatmawada Sudarman Fatmawada Sudarman Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati, Fatmawati Febriansyah, Muh Haerunnisa, Andi Hajrah Hajrah, Hajrah Hakim, Fadil Hamia, Hamia Hamrun Harianti Harianti Harni, Harni Haryanti Haryanti Ihyani Malik Indra Suhaeman Irma Satriani, Irma Irnawati Irnawati Isra Amartiwi Jaelan Usman, Jaelan Jahira, Jahira Karinda, Kisman Kaso, Nurdin Kasriana, Kasriana Khumaera, Izza Laha, M. Saleh Lail, Hijrah Lukman Hakim Lukman Hakim M Risal, M M. Saleh Laha Ma'ruf, Adnan Mangara Maidlando Gultom Mappamiring Mappamiring Miftahul Jannah Muhammad Yahya Muhammadiah Muhammadiah, Muhammadiah Muhammadiyah Muhammadiyah Muhlis Madani, Muhlis Mulyani, Nur Musabry, Musabry Mutmainna Mutmainna Nur Aisyah Nur Khaerah, Nur Nur Wahid, Nur Nursaid Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Pricilia, Vina Putra, Ferdynzah Putri, Muchlisa Eka Rahmasari, Esar Rahmawaty, Sukma Rasdiana, Rasdiana Razak, Andi Rosdianti Regina, Putri Reza Fahrezy, Andi Yusril Riskasari Riskasari Riskasari Riskasari Riskasari Riskasari, Riskasari riswanto riswanto Riswanto Riswanto Rosmiati Rosmiati S, Fatmawada Sari, Trilya Buana sri ayu andayani, sri ayu Suci Amalia Sudarman, Fatmawada Sudarmi Sudarmi Suhardiman Syamsu Suhardiman Syamsu, Suhardiman Suhermanto, Suhermanto Syam, Ismail Rahmat Syamsir Syamsir Syukri Syukri Tahir, Nurbiah Trilya Buana Sari Ulandari, Devi Umar Congge Widyawati Widyawati Yulyana, Eka