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Journal : Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)

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Inovasi Layanan Kios Adminduk Di Desa Panyangkalang Kecamatan Mangarabombang Kabupaten Takalar Widyawati, Widyawati; Fatmawati, Fatmawati; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 5 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i5.12144

Abstract

Layanan kios adminduk merupakan unit layanan mandiri yang bertujuan untuk membantu masyarakat mengakses layanan secara online, mendekatkan akses layanan masyarakat ke tingkat desa. Kehadiran kios adminduk desa ini sebagai upaya mempermudah pengurusan dokumen seperti Kartu Keluarga (KK). Akta Kelahiran dan Akta Kematian. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis inovasi pelayanan adminduk kios di Desa Panyangkalang, Kecamatan Mangarabombang, Kabupaten Takalar. Penelitian ini menggunakan metode kualitatif deskriptif. Sumber data menggunakan data primer dan data sekunder. Teknik pengumpulan data menggunakan observasi, wawancara dan dokumentasi. Sumber data berasal dari informan sejumlah 5 orang yang ditentukan secara purposive sampling. Penelitian difokuskan pada inovasi dengan empat indikator, yaitu memiliki keunikan, memiliki unsur pembaharuan, dilaksanakan melalui program yang direncanakan dan memiliki tujuan. Berdasarkan hasil penelitian ini menunjukkan bahwa inovasi pelayanan adminduk kiosk di Desa Panyangkalang, Kecamatan Mangarabombang, Kabupaten Takalar telah berjalan dengan baik dan menerapkan prosedur pelayanan prima, pelayanan adminduk kiosk memberikan kemudahan kepada masyarakat dalam proses pengelolaan baik dari segi waktu maupun biaya, namun dalam penerapannya masih terdapat kendala. Memiliki keterbatasan tim teknis aplikasi SIAK (sistem informasi administrasi kependudukan).
Strategi Pengawasan Pemerintah dalam Pengelolaan Limbah Bahan Berbahaya dan Beracun (B3) Hotel di Kota Makassar Nursaid, Nursaid; Fatmawati, Fatmawati; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 3 (2020): Desember 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i3.3710

Abstract

This study purposed to determine the Government's Supervision Strategy in the Management of Hazardous and Toxic (B3) waste Hotel in Makassar City. This study used a qualitative descriptive and phenomonological type. The results of this study showed that the Makassar City Environment Department has the main task of formulating, fostering, coordinating and controlling policies in the environmental field including environmental impact analysis, environmental impact recovery and environmental law compliance. In addition, the government's supervision strategy in managing hotel B3 waste in Makassar City, the Office of the Environment had not been maximized in controlling B3 waste management by considering determinant factors, including inadequate facilities and infrastructure and the lack of understanding of B3 waste by the hotel.
Kinerja Pelayanan Perusahaan Daerah Air Minum ( PDAM) Di Kabupaten Gowa Hamia, Hamia; Mahsyar, Abdul; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 1 (2021): Februari 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i1.3718

Abstract

This study aimed to analyze and describe the service performance of regional water companies (PDAMs) in Gowa Regency. The research method wad descriptive qualitative. The number of informants in the study were 7 people. Data collection techniques were observation, interview and documentation . Data analysis used data reduction, data presentation and conclusion. The results of this study showed that the service performance of regional water supply companies (PDAMs) in Gowa Regency, the service performance of the Tierta Jeneberang Regional Water Supply Company in terms of quality had been run well and the services that had carried out  in accordance with the operational standards of service, although there were still complaints about the quality of water distributed to the customers. While, in terms of productivity had been done to the maximum, various community complaints had  addressed one by one. However, the community was not satisfied with the performance of PDAM Tirta Jeneberang, Gowa Regency, which had to be more responsive with the complaints from the community so that the community was satisfied with the services provided.
Akuntabilitas Pelayanan Kesehatan pada Rumah Sakit Umum Daerah Salewangang di Kabupaten Maros Andayani, Sri Ayu; Setiawati, Budi; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 1 (2020): Agustus 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i1.3734

Abstract

This study purposed to determine accountability in the provision of health services at the Salewangang District General Hospital in Maros Regency. This study  used a qualitative approach with type phenomenology research. Data collection techniques were interview, observation, and documentation. Data analysis  techniques used data reduction, data presentation and drawing conclusions, while the validity of the data used source triangulation, techniques and time. The results of this study showed that the accountability of health services in the Salewangang District General Hospital in Maros Regency viewed from four dimensions, namely: legal accountability and honesty were in line with good and responsible, process accountability had not been categorized well because it had not been running, program accountability had been categorized good and responsible, policy accountability was in line with good and responsible could be seen by the absence of complaints by officers regarding the provisions or policies of the Hospital regarding the implementation.
Strategi Dinas Perdagangan, Perindustrian Dan Koperasi Dalam Meningkatkan Daya Saingproduk Lokal Di Sektor Usaha Kecil Menengah Di Kabupaten Soppeng Putra, Ferdynzah; Muhammadiah, Muhammadiah; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 3 (2020): Desember 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i3.3860

Abstract

This study purposed to determine the Cost Excellence Strategy, Differentiation Strategy and Focus Strategy of the Department of Trade, Industry and Cooperatives in Soppeng Regency. This study used  qualitative descriptive with its type case study. Data collection techniques used interviews with informants as many as 9 people. The results of this study showed that in terms of cost advantage strategies required aggressive construction of efficient facilities and vigorous efforts to achieve cost reduction. This strategy emphasized how to increase organizational productivity by seeing costs as an important factor to achieve goals, then in terms of differentiation strategies it could be seen that the products produced by SMEs had been made as attractive as possible in terms of packaging.  so that the product was able to compete and enter retail stores and had its own brand to make it easier for consumers to know the  local products  of Soppeng Regency, and the last was the focus strategy that was known that the marketing of local products was not only within the Soppeng Regency environment, but rather the marketing was also outside Soppeng Regency. This product marketing also usesd online media such as Instagram and other social media. 
Responsivitas Pelayanan Pengelolaan Sampah di Dinas Pertamanan dan Kebersihan Kota Makassar Kasriana, Kasriana; Fatmawati, Fatmawati; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 2 (2020): Oktober 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i2.3687

Abstract

This study purposed to determine the responsiveness of waste management service in the Makassar City parks and Sanitation Department. This study used descriptive research with a qualitative appoarch. Data collection techniques were interview, observation and documentation. Data analisys used data reduction, data presentation and conclusions, while the validity of the data used triangulation of sources, techniques and time. The results of the study showed that the level of government responsiveness in waste management service in the Makassar City Sanitation and Sanitation Service was measured in four dimensions: speed of service, accuracy of service, precision of service and abilityto respond to complaints that were still low in meeting the needs of the community such as providing facilities and infrastructure and improvement of waste transportation schedules that had not been fully met.
Pengaruh Gaya Kepemimpinan dan Kepuasan Kerja Terhadap Kinerja Pegawai pada Dinas Sosial Kabupaten Enrekang Wahyuni, Andi; Haerana, Haerana; Rasdiana, Rasdiana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 1 (2023): Februari 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i1.10489

Abstract

This study aims to determine the effect of leadership style and job satisfaction on employee performance in the Social Service of Enrekang Regency. The type of research used is quantitative research. Data collection techniques using observation and questionnaires with the number of respondents, namely all employees in the Social Service of Enrekang Regency as many as 37 people. Respondent's data were analyzed by simple linear regression using SPSS version 25 application. The results of this study indicate that partially the average acquisition (grand mean) of respondents' responses related to leadership style is 4.38 which is categorized as very good. Job satisfaction has a grand mean response of 4.39 which is also categorized as very good. Then based on the simultaneous test (F test) the calculated F value = 31.026 is greater than the F table value = 3.27 which means that simultaneously leadership style and job satisfaction have a positive and significant effect on employee performance at the Social Service of Enrekang Regency. The coefficient of determination (R square) obtained a coefficient of 64.6% which means that all independent variables namely leadership style and job satisfaction have a joint contribution (simultaneous) of 64.6% to the dependent variable, namely employee performance.
PENGARUH PELAYANAN PERIZINAN ONLINE TERHADAP KEPUASAN MASYARAKAT DI KABUPATEN TAKALAR Annisa, St Murda; Haerana, Haerana; Arfah, Sitti Rahmawati
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i3.14147

Abstract

This study aims to determine how much influence online licensing services have on community satisfaction at the Investment Service and One-Stop Integrated Services in Takalar Regency. This research is a quantitative type. Data collection techniques using questionnaires. The analysis technique uses simple linear regression analysis. The validity of the data is obtained through validity and reliability tests. The results of this study indicate that online licensing services have a positive and significant effect on community satisfaction. Based on the results of the summary model output, the regression value (R) is 0.839 and is positive and the R Square value is 0.704, it can be concluded that variable X (online licensing services) has an influence of 70.4% on variable Y (public satisfaction) and the rest of 29.6% influenced by other factors. Which means the online licensing service site at the Investment Service and One-Stop Integrated Service of Takalar Regency is quite good at increasing community satisfaction.
Pengelolaan Pengaduan Gangguan Internet Pelanggan Indihome Pada Plasa Telkom Witel Makassar Hakim, Fadil; Haerana, Haerana; Wahid, Nur
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 2 (2022): April 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i2.7366

Abstract

The purpose of this study is to describe and explain the Management of Internet Interference Complaints by Indihome Customers at Plasa Telkom Witel Makassar. The type of research used is a qualitative research method, the type of descriptive research. Data collection techniques using observation, interviews and documentation. The results of the study show 3 (three) implementation processes in the Management of Internet Interference Complaints for Indihome Customers at Plasa Telkom Witel Makassar, namely: (1). The management of complaints of internet disturbances to customers of indihome Plasa Telkom Witel Makassar has been said to be very good in overcoming various problems experienced by customers. (2). The supporting factors in the telkom witel makassar plaza in managing internet disturbance complaints have been said to be good in repairing internet disturbance complaints, because the facilities at the telkom witel makassar plaza are complete in fixing a problem that occurs on the internet network. (3). The inhibiting factor in the plasa telkom witel Makassar in managing internet disturbance complaints is not yet good because the materials commonly used in repairing internet disturbances.Keywords: Management System, Supporting Factors and Inhibiting Factors
KINERJA PEGAWAI DALAM PELAYANAN PUBLIK PADA DINAS PERPUSTKAAN DAN KEARSIPAN KABUPATEN LUWU Putri, Muchlisa Eka; Malik, Ihyani; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 3 (2025): Juni 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i3.16612

Abstract

This research aims to determine the performance of employees in public services at the Luwu Regency Library and Archives Service. This type of research uses qualitative methods, data collection techniques through observation, interviews and documentation. The results of the research show that: (1). Professionalism, in carrying out the duties of the Luwu Regency library and archives service staff, they have abilities that are in accordance with their respective main duties and functions in providing services to visitors. (2 Proportional, employees carry out their duties based on their respective duties so that there is no overlap between one field and another (3). Accountable, decision making has been carried out transparently, identifying problems that occur. (4 Effective and Efficient , the application of innovation that makes visitors interested in coming to the library
Co-Authors A. Mappasere, Fatmawati Abd Kadir Adys Abdi Abdi Abdi Abdi Abdi Abdi, Abdi Abdul Mahsyar Ahmad Harakan Akhmad Harye Sumitra Ishak Alamsyah, Habibie Andi Rosdianti Razak, Andi Rosdianti Andi Wahyuni Anggriani, Anggriani Annisa, St Murda Ansari, Muh Isa Arfah, Sitti Rahmawati Ariputri, Renita Asdar Asdar Aswar, Nurul Ayinun, Ayinun Bau Sri Sudarni Budi Setiawati Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin, Burhanuddin Congge, Umar Darlin Darlin Darlin, Darlin Dianpungkassari, Dianpungkassari Dinar, Intan Fatima Tuzahrah Eka Yulyana Elfiansya, Hafiz Fahira, Jihan Fais, Ahmad Fatmawada S Fatmawada Sudarman Fatmawada Sudarman Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati, Fatmawati Febriansyah, Muh Haerunnisa, Andi Hajrah Hajrah, Hajrah Hakim, Fadil Hamia, Hamia Hamrun Harianti Harianti Harni, Harni Haryanti Haryanti Ihyani Malik Indra Suhaeman Irma Satriani, Irma Irnawati Irnawati Isra Amartiwi Jaelan Usman, Jaelan Jahira, Jahira Karinda, Kisman Kaso, Nurdin Kasriana, Kasriana Khumaera, Izza Laha, M. Saleh Lail, Hijrah Lukman Hakim Lukman Hakim M Risal, M M. Saleh Laha Ma'ruf, Adnan Mangara Maidlando Gultom Mappamiring Mappamiring Miftahul Jannah Muhammad Yahya Muhammadiah Muhammadiah, Muhammadiah Muhammadiyah Muhammadiyah Muhlis Madani, Muhlis Mulyani, Nur Musabry, Musabry Mutmainna Mutmainna Nur Aisyah Nur Khaerah, Nur Nur Wahid, Nur Nursaid Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Pricilia, Vina Putra, Ferdynzah Putri, Muchlisa Eka Rahmasari, Esar Rahmawaty, Sukma Rasdiana, Rasdiana Razak, Andi Rosdianti Regina, Putri Reza Fahrezy, Andi Yusril Riskasari Riskasari Riskasari Riskasari Riskasari Riskasari, Riskasari Riswanto Riswanto riswanto riswanto Rosmiati Rosmiati S, Fatmawada Sari, Trilya Buana sri ayu andayani, sri ayu Suci Amalia Sudarman, Fatmawada Sudarmi Sudarmi Suhardiman Syamsu Suhardiman Syamsu, Suhardiman Suhermanto, Suhermanto Syam, Ismail Rahmat Syamsir Syamsir Syukri Syukri Tahir, Nurbiah Trilya Buana Sari Ulandari, Devi Umar Congge Widyawati Widyawati Yulyana, Eka