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Novita Rany
Universitas Riau
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Evaluasi Mutu Pelayanan Terhadap Kepuasan Pasien BPJS di Poli Saraf RS Bhayangkara Pekanbaru Nadia Miftahul Jannah; Oktavia Dewi; Novita Rany; Herniwanti Herniwanti; Hastuti Marlina
Jurnal Medika: Medika in progres
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/zeaqs751

Abstract

Kepuasan pasien merupakan salah satu indikator penting dalam menilai mutu pelayanan kesehatan, yang menggambarkan tingkat kesesuaian antara pelayanan yang diterima dengan harapan pasien. Tingkat kepuasan pasien yang baik dapat meningkatkan kepercayaan masyarakat terhadap pelayanan rumah sakit serta mendukung keberlangsungan mutu pelayanan kesehatan. Kegiatan ini bertujuan untuk menganalisis evaluasi mutu pelayanan dengan kepuasan pasien BPJS di Poli Saraf RS Bhayangkara Pekanbaru. Kegiatan ini menggunakan metode kuantitatif responden dipilih sesuai dengan kriteria kegiatan. Hasil kegiatan ini menunjukkan bahwa dimensi kehandalan, daya tanggap, jaminan, dan bukti fisik memiliki hubungan yang signifikan dengan kepuasan pasien, sedangkan dimensi empati tidak menunjukkan hubungan yang bermakna. Variabel yang paling dominan memengaruhi kepuasan pasien adalah jaminan, Selain itu, hasil gap analysis menunjukkan bahwa tingkat kesesuaian antara pelayanan yang diberikan dengan harapan pasien berada dalam kategori baik. Kegiatan ini menyimpulkan bahwa peningkatan mutu pelayanan kesehatan, terutama pada aspek jaminan pelayanan dan kondisi fisik rumah sakit, sangat penting untuk meningkatkan kepuasan pasien BPJS pada pelayanan rawat jalan. Rumah sakit diharapkan terus meningkatkan kualitas fasilitas, kenyamanan lingkungan, kebersihan, serta profesionalisme tenaga kesehatan guna menciptakan pelayanan yang optimal dan berorientasi pada kebutuhan pasien.
Optimalisasi Implementasi Layanan Vaksinasi Covid-19 di Puskesmas Umban Sari Kota Pekanbaru Hadian Ariayani; Jasrida Jasrida; Mitra Mitra; Novita Rany; Reno Renaldi
Jurnal Medika: Medika in progres
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/x9qsmf90

Abstract

Puskesmas Umban Sari merupakan salah satu fasilitas kesehatan di Kota Pekanbaru yang melaksanakan layanan vaksinasi Covid-19. Dalam layanan vaksinasi Covid- 19 telah melaksanakan sesuai aturan yang ada dengan menerapkan alur layanan 2 meja. Pada pelaksanaan layanan vaksinasi Covid-19 terdapat beberapa kendala yang mempengaruhi layanan vaksinasi Covid-19. Tujuan dari kegiatan ini adalah untuk mengetahui informasi yang mendalam tentang mengimplementasian layanan vaksinasi Covid-19 di Puskesmas Umban Sari Kota Pekanbaru Tahun 2022. Hasil kegiatan dari implementasi layanan vaksinasi Covid-19 terdapat beberapa kendala antara lain belum tercukupinya tenaga kesehatan pada pelaksanaan vaksinasi, belum adanya anggaran khusus yang berasal dari anggaran Puskesmas, sarana dan prasarana puskesmas yang belum mencukupi dan memadai. Penerapan alur vaksin sudah sesuai dengan peraturan yang ada serta pemberian informasi tentang Covid-19 yang baik kepada masyarakat dan adanya inovasi-inovasi yang telah diterapkan untuk meningkatkan layanan vaksinasi secara maksimal. Dalam mengatasi kendala yang ada Puskesmas perlu melakukan perbaikan dari segi ketenagaan dengan membuat rencana kebutuhan tenaga yang belum mencukupi, memasukkan anggaran khusus pada anggaran Puskesmas jika terjadi bencana, penyusunan SK Tim yang sesuai dengan keperluan yang ada, mengusulkan kepada Dinas Kesehatan Kota untuk melakukan renovasi Puskesmas atau memindahkan Puskesmas.
PEMANFAATAN PELAYANAN KESEHATAN DI POSYANDU LANSIA WILAYAH KERJA PUSKESMAS TUALANG KABUPATEN SIAK Erna Widyawati; Jasrida Yunita; Novita Rany; Hetty Ismainar; Ahmad Hanafi
JOMIS (Journal of Midwifery Science) Vol. 8 No. 2 (2024): JOMIS (Journal Of Midwifery Science)
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jomis.v8i2.4733

Abstract

In Indonesia, visits to elderly posyandu (integrated health service posts) are generally below target, particularly in Siak Regency, Riau Province, where elderly health services have been declining annually, especially at Tualang Health Center. This study aims to understand elderly behavior in utilizing health services through knowledge, attitudes, actions, and health center efforts. This qualitative study employs a phenomenological design and was conducted in the working area of Tualang Health Center, Siak Regency, from March to May 2024. The total number of informants is 24, consisting of 9 main informants—3 active elderly (AE) who visit posyandu monthly, 3 inactive elderly (IE) who missed posyandu visits three times a year, and 3 non-attending elderly (NE) who never visit posyandu. Additionally, there are 15 supporting informants, including family members, the head of the health center, elderly program managers, midwives, and 3 cadres. Data processing utilized data triangulation and thematic analysis. The study found that AE and IE have better knowledge compared to NE due to their participation in posyandu activities. All elderly informants had a positive attitude towards the quality of health services at posyandu. AE tend to visit posyandu regularly due to easy access, transportation, and family support, while IE and NE are less active due to distant access, limited transportation, and lack of family support. It is recommended that the health center empower elderly families to increase elderly participation in utilizing health services.
Utilization of IoT and biomass energy for innovation in cracker production Juandi Muhammad; Tengku Emrinaldi; Hendro Ekwarso; Arifudin Arifudin; Joko Risanto; Yusri Yusri; Budijono Budijono; Kemal Kemal; Novita Rany; Erzan Syah
Science, Technology, and Communication Journal Vol. 6 No. 1 (2025): SINTECHCOM Journal (October 2025)
Publisher : Lembaga Studi Pendidikan dan Rekayasa Alam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59190/stc.v6i1.334

Abstract

This study explores an innovation based on IoT and biomass energy for the efficient production of processed food, specifically crackers. Biomass energy, derived from plant materials, is utilized to generate heat in the processing room. This innovation significantly reduces the processing time for crackers to just 2 hours, compared to the conventional method that requires 2 days of sun-drying. The biomass energy source used in this study includes rambutan tree trunks, which not only provide efficient heat but also impart a pleasant aroma to the final product. The research employs a direct experimental method to design and implement this technology in industrial settings. The primary ingredient for the crackers is cassava, mixed with fish, shrimp, and jengkol. The heat energy generated from the combustion of rambutan tree trunks is effectively utilized in the combustion chamber. Observations indicate that the crackers produced are of high quality, with appealing color and fragrance, making them suitable for market distribution. This innovation demonstrates the potential of combining IoT and biomass energy to enhance food processing efficiency and product quality.
How Family Assistance Teams Support Maternal-Child Nutrition Behavior Change for Stunting Prevention: A Qualitative Comparative Case Study in Kampar Regency, Indonesia Mitra Mitra; Novita Rany; Ervira Dwiaprini As Syifa; Oktavia Dewi
Journal of Current Health Sciences Vol. 6 No. 2: 2026
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jchs.2026139

Abstract

Stunting is a chronic nutritional problem with long-term impacts on child development and future productivity. The Family Assistance Team (FAT) plays a crucial role in community-based interventions by providing education and mentoring to at-risk families. This study aims to explore the role of FAT in supporting behavioral changes to prevent stunting in maternal and child nutrition. A qualitative case study approach was used. The primary informants, including FAT members and supporting informants, were the Head of the Community Health Center, nutritionists, the Head of Population Control, field coordinators for the Family Planning Program, and mothers of children under five years old. Purposive sampling was employed to select informants. Data were gathered through in-depth interviews, Focus Group discussions, and document review. Data validity was ensured through source and method triangulation. Thematic analysis was used to identify key findings. Five major themes emerged: (1) FAT’s role in health education and growth monitoring; (2) collaboration across programs; (3) risk factors for stunting; (4) challenges in mentoring; and (5) behavioral changes in mothers and children. FAT reported changes in mothers' behavior, particularly in toddler feeding patterns, which were supported through regular monitoring using WhatsApp messaging. However, program implementation still faces various obstacles, requiring capacity building for cadres, policy support, and cross-sector collaboration to ensure the sustainability of the stunting reduction program. Abstrak. Stunting adalah masalah gizi kronis yang berdampak jangka panjang terhadap perkembangan anak dan produktivitas di masa depan. Tim Pendampingan Keluarga (TPK) memainkan peran penting dalam intervensi berbasis masyarakat melalui pendidikan dan pendampingan keluarga berisiko. Penelitian ini bertujuan untuk mengeksplorasi peran TPK dalam mendukung perubahan perilaku terkait gizi ibu dan anak untuk mencegah stunting. Pendekatan studi kasus kualitatif digunakan dalam penelitian ini. Informan utama yaitu TPK dan informan pendukung terdiri dari Kepala Puskesmas, ahli gizi, Kepala Pengendalian Penduduk, koordinator lapangan Program Keluarga Berencana, dan ibu balita. Teknik pengambilan sampel menggunakan purposive sampling. Data dikumpulkan melalui wawancara mendalam, Fokus Grup Diskusi, dan tinjauan dokumen. Validitas data melalui triangulasi sumber dan metode. Analisis tematik digunakan untuk mengidentifikasi temuan kunci. Lima tema utama yaitu: (1) peran TPK dalam pendidikan kesehatan dan pemantauan pertumbuhan; (2) kolaborasi lintas program; (3) faktor risiko stunting; (4) tantangan dalam pendampingan; dan (5) perubahan perilaku ibu dan anak.   TPK melaporkan adanya perubahan perilaku ibu, khususnya dalam pola makan balita, yang didukung melalui pemantauan rutin menggunakan media perpesanan WhatsApp. Namun demikian, implementasi program masih menghadapi berbagai hambatan, sehingga diperlukan penguatan kapasitas kader, dukungan kebijakan, serta kolaborasi lintas sektor guna menjamin keberlanjutan program penurunan stunting.
PELAKSANAAN PROGRAM GERAKAN MASYARAKAT HIDUP SEHAT (GERMAS) DI PUSKESMAS KABUPATEN KAMPAR TAHUN 2022 Devis Hariyani; Heryudarini Harapap; Novita Rany
JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama Vol 14, No 1 (2026): JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama
Publisher : Institut Teknologi Kesehatan Cendekia Utama Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31596/jkm.v14i1.3047

Abstract

GERMAS merupakan suatu tindakan yang sistematis dan terencana yang dilakukan secara bersama-sama untuk meningkatkan kualitas hidup masyarakat. Keberhasilan program pelaksanaan GERMAS dapat diukur dengan jumlah puskesmas yang melakukan GERMAS secara rutin. Tujuan penelitian ini untuk mengetahui Pelaksanaan Program Gerakan Masyarakat Hidup Sehat (GERMAS) di Puskesmas Kabupaten Kampar Tahun 2022. Metode penelitian yang digunakan ialah mix methods dengan jenis penelitian Explanatory  Sequential Design. Penelitian Kuantitatif menggunakan sampel berjumlah 400 responden. Pengambilan sampel menggunakan Proportional Stratified Random Sampling. Analisis data dilakukan dengan uji chi square serta uji regresi logistik ganda. Penelitian kualitatif menggunakan informan penelitian berjumlah 12 orang yang berhubungan dengan program GERMAS di puskesmas dan Dinas Kesehatan Kabupaten Kampar. Penelitian ini menggunakan wawancara mendalam, observasi dan telaah dokumen. Analisa data dengan reduksi data, penyajian dan kesimpulan. Disimpulkan bahwa Sikap (P value = 0,000 POR 3,535) merupakan variabel yang dominan  terhadap perilaku GERMAS. Belum maksimalnya indikator input, proses dan output perilaku GERMAS di wilayah kerja Dinas Kesehatan Kabupaten Kampar. Disarankan kepada Dinas Kesehatan dan Puskesmas untuk mengevaluasi pelaksanaan GERMAS seperti pencatatan dan pelaporan, penambahan sumber daya kesehatan dan advokasi kepada instansi pemerintahan terkait pelaksanaan GERMAS di Wilayah Kerja Kabupaten Kampar.
Utilization of Leaflet Health Promotion Media in Hospital Inpatient Rooms: A Qualitative Study Aldo Prama Ananta; Novita Rany; Dewi Hayati Prabu
Viva Medika Vol 17 No 1 (2024)
Publisher : LPPM Universitas Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/vm.v17i1.1334

Abstract

The implementation of Hospital Health Promotion (PKRS) in the inpatient rooms of Arifin Achmad Regional General Hospital faced several obstacles, causing the available PKRS leaflets to accumulate and go unread by patients and families. The purpose of this study was to identify problems, prioritize issues, and determine alternative solutions. The method used was qualitative with in-depth interviews, observation and document review. Problem prioritization was done qualitatively using the Urgency, Seriousness, Growth (USG) method. The study found 5 main problems in PKRS implementation: unavailability of needed infrastructure hindering PKRS activities, lack of utilization of leaflet health promotion media, suboptimal monitoring and evaluation of hospital health promotion management, no revision of standard operating procedures in the PKRS unit, and inactive monitoring and evaluation with several foundations and associations. USG analysis concluded the main issue was non-functioning leaflet media in inpatient rooms due to underutilization by nurses. Alternative solutions were adjusted to the problem elements: man, method, material, market, machine, money and environment
Implementation of Blood-Boosting Tablet Distribution for Adolescent Girls as an Effort to Prevent Anemia Arnita Julianti; Novita Rany; Haili
Viva Medika Vol 17 No 1 (2024)
Publisher : LPPM Universitas Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/vm.v17i1.1339

Abstract

Anemia is one of the health problems worldwide, especially in developing countries, where an estimated 30% of the world's population suffers from it. The aim of this research activity is to understand the implementation of blood-boosting tablet distribution. The method used is qualitative, involving the USG stage to determine problem priorities, followed by SWOT analysis. The sample for this research report consists of high school female students. The next stage involves conducting counseling sessions according to the identified problem priorities. The activity took place at the Hulu Tembilahan Community Health Center in the Indragiri Hilir District from November 4th to December 18th, 2023. Through a well-organized series of stages, from preparation to conclusion, this activity successfully created a positive dialogue space between organizers and participants. The results indicated suboptimal implementation of distributing blood-boosting tablets for adolescent girls at the Hulu Tembilahan Community Health Center in the Indragiri Hilir District and identified problem priorities. The Plan of Action involves Health Education by healthcare professionals as an effort to increase the launch/commitment to anemia-free initiatives in the preventive implementation of anemia among adolescent girls.
Performance Analysis of The Triple Elimination Checking Programme for Pregnant Mothers in Antenatal Care at The Dinas Health District of Rokan Hilir Year 2024 Riauni Syaputri; Budi Hartono; Emy Leonita; Novita Rany; Doni Jepisah
Viva Medika Vol 17 No 3 (2024)
Publisher : LPPM Universitas Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/vm.v17i3.1617

Abstract

The Triple Elimination Program aims to prevent the transmission of HIV, syphilis, and hepatitis B from mother to child. In Rokan Hilir Regency, screening coverage remains low: hepatitis B (42.2%), HIV (38%), and syphilis (48.3%). Bantaian Health Center has the lowest coverage, while Bagan Batu Health Center has the highest. A thorough evaluation is needed to improve program performance using the Malcolm Baldrige approach. This study aims to evaluate the performance of the triple elimination program for pregnant women at the Rokan Hilir District Health Office in 2024, employing a mixed-method explanatory sequential design. The sample consisted of 40 respondents and 9 stakeholders as informants. Triangulation was applied to sources, methods, and data. The results show that most respondents rated program leadership as high (57.5%), while strategic planning (52.5%), patient focus (62.5%), measurement and knowledge management (60%), team focus (55%), process focus (57.5%), and performance results (60%) were rated low. Qualitatively, program leadership demonstrated strong commitment. Program planning is based on technical guidelines and BOK funds, with limitations in APBD budget allocations. Education and collaboration with community leaders have been implemented. However, the program has not focused on patients and is not widely recognized by the community. Staff at Bantaian and Bagan Batu Health Centers enthusiastically implement the program despite limited human resources, introducing innovations and conducting regular evaluations. The program is developed through coordination meetings, data analysis, and cadre training. Key factors for achieving targets include case monitoring, health education, cross-sector collaboration, and periodic evaluations. Health centers need to expand education and socialization on the importance of triple elimination screening, supported by integrated coordination between the Health Office and related agencies (OPD).
The Relationship of Community-Based Total Sanitation with Stunting Incidences in Toddlers Auliya Fajriyati; Novita Rany; Jasrida Yunita; Oktavia Dewi; Emy Leonita
Journal of Health Promotion and Behavior Vol. 6 No. 3 (2021)
Publisher : Masters Program in Public Health, Sebelas Maret University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (32.538 KB)

Abstract

Background: Stunting is a condition where toddlers have a length or height that is less than their age. The prevalence of stunting in Riau Province in 2019 based on survey data on the nutritional status of Indonesian toddlers was 23.7%, at the Sidomulyo Health Center there were 161 stunting toddlers and the results of the study found stunting toddlers 36.9%. The purpose of this study was to determine the relationship between Community Based Total Sanitation (cbts) and the incidence of stunting in children under five in the working area of the Sidomulyo Health Center Pekanbaru City in 2021.Subjects and Method: The cross-sectional study was conducted in the working area of the Sidomulyo Public Health Center, Pekanbaru, Riau, Sumatra from July to August 2021. A total of 163 subjects were selected in this study using a purposive sampling technique. The dependent variable is the incidence of stunting. The independent variables are open defecation (stop defeca­tion), hand washing with soap, household drinking water and food management, household waste protection, and household liquid waste protection. Data were collected using a questionnaire and analyzed using chi-square test and multiple regression test.Results: Open defecation (OR= 20.25; 95% CI= 6.59 to 62.15; p<0.001), household waste management (OR= 13.84; 95% CI= 6.27 to 30.55; p<0.001), household waste (OR= 11.91; 95% CI= 5.53 to 25.58; p<0.001) associated with stunting and was statistically significant.Conclusion: Open defecation, household waste, household waste are associated with stunting and are statistically significant.Keywords: toddler, Community Based Total Sanitation, stuntingCorrespondence:Auliya Fajriyati. School of Health Sciences Hang Tuah, Pekanbaru, Indonesia. Jl. Mustafa Sari No.5, Tengkerang Selatan, Bukit Raya, Pekanbaru, Riau. Email: auliyafrh@gmail.com. Mobile: +6281261668168.Journal of Health Promotion and Behavior (2021), 06(03): 224-232DOI: https://doi.org/10.26911/thejhpb.2021.06.03.06 
Co-Authors Abdurrahman Hamid Adliana Puspasari Agus Alamsyah Agus Mandar Agustin, Dian Eka Ahmad Hanafi Ahmad Hanafi Ahmad Hanafi Ahmad Hanafi Ahmad Hanafi Aldo Prama Ananta Ali Asfar Anwar, Afridayani Arbiah Marpaung Arifudin Arifudin Arnita Julianti Auliya Fajriyati Budi Hartono Budijono, Budijono Dedi Afandi Devis Hariyani Dewi , Oktavia Dewi Hayati Prabu Dewi Sanita Dhea Adellina Riyadi Dhea Adellina Riyadi ecy kartika sari Edi Sudarto Elmia Kursani Erdaliza, Erdaliza Erna Widyawati Ervira Dwiaprini As Syifa Ervira Dwiaprini As Syifa Erzan Syah Ester Napitupulu, Ervinna Fahruzi Z A Fajriyati, Auliya Fitriani, Ernita Hadian Ariayani Haili Hamid, Abdurrahman Harvandy Anwir Hendro Ekwarso Herniwanti Herniwanti Herryana, Wan Hery Widijanto Heryudarini Harahap Heryudarini Harapap Hetty Ismainar Iin Rodearni Irwan Muryanto Irwan Muryanto Irwan Muryanto Iswadi Iswadi Jasrida Jasrida Jayati, Trisna Jepisah, Doni Joko Risanto Juandi Muhammad Kamali Zaman Karjoso, Tri Krianto kartini Ega Kemal Kemal Kharisma Yuhana Kiswanto Kiswanto Kiswanto Leonita, Emi Leonita, Emy Lita, Lita Lusiana Putri MN Maimun, Nur Marlina, Hastusi Marlina, Hastuti Mazlan, Mazlan Megasari, Miratu Mita Puspitasari Mitra Mitra Mitra Mitra Mitra Muhaimin, Rusyadi Al Muhammad Rahmad Muryanto, Irwan Nada Khairunnisa Nadia Miftahul Jannah Nanda Tri Cahtiya Nashabila, Rafni Nasyabila, Rafni Nefi Asmareni Nila Puspita Sari Nila Puspita Sari nur helmi Nurlian Nurlian Nurlisis, Nurlisis Nurvi Susanti Nurwijayanti Octaviani, Dita Oktavia Dewi Oktavia Dewi Oktavia Dewi Oktavia Dewi Oktavia Dewi Oktavia Dewi, Oktavia Prabu, Dewi Hayati Priwahyuni, Yuyun Priwahyuni Rahayu, Endang Purnawati Raviola Raviola Renaldi, Reno Resfita, Desy Riauni Syaputri Rienarti Abidin, Aldiga Rusyadi Al Muhaimin Sa'am, Zulfan Sa’am, Zulfan Safrina, Dince Salmiyenti yenti Sarah Atyikah Sarah Atyikah Sastria, Meri Eka Silfia, Meta Sinta Yuni Putri Sintia Sintia Siregar , Nuromaito Siti Aminah Siti Rukijah* Sri Desfita, Sri Suandy, Indra Sugiyarningsih, Sugiyarningsih Suharsanto Suharsanto Suherman Sohor Tengku Emrinaldi Tia Harjianti Tin Gustina Toni Winata Tri Krianto Tri Krianto Karjoso Triyana Triyana Wan Muhammad Yunus, Wan Muhammad widodextrosa widodextrosa Widodo Widodo Widuri, Rita winda septiani Yessi Harnani Yunita, Jasrida Yusri Yusri Yuyun Priwahyuni Zahtamal Zahtamal Zainal Abidin Zul Akbar Zulfan Saam Zulfan Saam Zulfan Saam Zulfan Saam Zulfan Sa’am Zulfayeni Zulfayeni Zulkarnaini Zulkarnaini Zulmeliza Rasyid